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OneDrive Problem and Solutions PDF

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51 views2 pages

OneDrive Problem and Solutions PDF

Uploaded by

jtjq9mcpzd
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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OneDrive signing in and out:

1. Open the OneDrive settings on the laptop.

2. Look for the option to sign out or disconnect the current account. This option may be
located in the account settings or preferences section.

3. Select the option to sign out or unlink the PC. This will remove the current account
from the OneDrive application on the laptop.

4. Once you have signed out or unlink the PC, you can now sign in again with the work
account created by the IT department.

5. Open the OneDrive application and select the option to sign in.

6. Choose the option to sign in with a work or school account.

7. Enter the work email address provided by the IT department and the corresponding
password.

8. Follow the prompts to complete the sign-in process.

If you see a red X mark on the files in OneDrive.


it indicates that the files are not synced or available locally on your client laptop. This
could be due to various reasons such as network connectivity issues or insufficient
storage space on your device.

To resolve this issue, you can try the following steps:

1. Check your network connection: Ensure that you have a stable internet connection. If
you are using a Wi-Fi network, try connecting to a different network or restarting your
router.

2. Check your storage space: Make sure that you have enough storage space on your
client laptop to sync the files. If your device is running low on storage, you may need to
free up some space by deleting unnecessary files or moving them to an external
storage device.
3. Restart the OneDrive application: Close the OneDrive application and then reopen it.
This can help refresh the sync process and resolve any temporary issues.

4. Check the file status: Right-click on the file with the red X mark and select "View
online" or "Open online". This will open the file in your web browser and allow you to
check its status. If the file is not available online, it may have been deleted or moved.
You can try restoring the file from the OneDrive recycle bin or contacting your IT
department for assistance.

If none of these steps resolve the issue, it is recommended to reach out to your IT
department or the OneDrive support team for further assistance. They will be able to
provide specific.

Resetting OneDrive:

1. Manually restart OneDrive by going to Start, type "OneDrive" in the search box, and
then click on the OneDrive desktop app.

2. If you see a "Windows cannot find..." message, copy and paste the following
command instead, then press OK: `C:\Program Files (x86)\Microsoft
OneDrive\onedrive.exe /reset`.

3. Resetting OneDrive will disconnect all your existing sync connections, including
personal OneDrive and OneDrive for work or school if set up. You won't lose files or
data by resetting OneDrive on your computer.

4. After resetting, you may need to choose which OneDrive folders to sync to your
computer again if you had chosen to sync only some folders before the reset.

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