Export-Catalogue Nov-2023 Hi Res
Export-Catalogue Nov-2023 Hi Res
Export-Catalogue Nov-2023 Hi Res
November 2023
CORPORATE OFFICE
F-36, Sector-6, Noida - 201301, Uttar Pradesh
REGISTERED OFFICE
2, Red Cross Place, Kolkata - 700001
Website: www.somanyceramics.com
Email: [email protected]
ACME SERIES DHAARA SERIES
15mm Half Turn
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SPECIFICATION SHEET WARRANTY MANUAL
WARRANTY PERIOD
PRODUCT CATEGORY SUB CATEGORY NAME OF THE PRODUCT OR PART
WATER HEATER SPECIFICATION SHEET
RESIDENTIAL COMMERCIAL
Internal Fitting of Fill Valve, Flush Valve, Push Knob & Internal Fittings
Concealed Cistern & WC's
Concealed Cistern Press Panels - All Models
Sanitaryware Seat cover, Internal Fitting, Plastic Parts and other parts
Automatic/Sensor (Electrical/Electronic Components Sensors, Motor, Pump, Solenoid 2 Years 1 Year
/Electronic WC's Valve, Heater, Circuit Boards & Blower controllers)
Seat Cover PP Seat Covers, UF Seat Covers, Hinges, Soft Close Mechanism
Internal Fitting of Fill Valve, Flush Valve, Push Knob & Internal Fittings
Concealed Cistern & WC's
Cabinet, Channels, Hinges, Legs
Cabinets/Vanity
Mirrors and LED lights
Allied & OTC Products Bottle Trap/L-Jet/Drain Channel/etc & OTC Products (except Angle Valve)
Misc Rubber Parts, Battery, Springs, Connection pipe, Braided hoses,
Misc Consumables NIL NIL
Plastic items or other consumables
Features may vary from product to product.
Elise Digi / Elise Neo / Elise - U / Elise - Ultra 8 Years 4 Years 2 Years
Product may vary from image given.
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WARRANTY MANUAL WARRANTY MANUAL
2. Warranty Terms 3. Warranty terms for Water Heaters:
• The warranty is applicable from the date of purchase. • The warranty is confirmed to the original purchaser or to the owner who uses the product at first installation place.
• The customer must produce the VAT/GST paid invoice in original to avail warranty service. In case the purchase has been done by the • All the parts of the product which prove to be defective in workmanship and/or materials shall be repaired or replaced free of charge on
developer of the apartment, the possession letter from the developer will be treated as equivalent to bill. intimation to the company.
• SOMANY products are warranted free of any manufacturing defects. • Only the company or its Authorized Service Centre can service/repair the product.
• The company is not liable for any damage out of faulty installation. • This warranty will not be applicable, if defect arise/caused by accidents, alteration, misuse, abuse, substitution of original components with
• SOMANY will at its choice, make appropriate adjustment repair or replace where its inspection discloses any such defects occurring in normal non-genuine components, ailed (by household pets, fire, flood, earthquake, lightening and/or any other act of God/natural calamities).
usage as per terms mentioned below. SOMANY is not responsible for installation costs. • The warranty shall be automatically terminated on the expiry of warranty period specified herein above, even if the unit may be not in use
• SOMANY reserves the right to examine product in question, and its installation, prior to replacement and will replace free of charge any part for any time during the warranty period for any reason whatsoever.
that proves defective in material and manufacturing workmanship under normal installation, use and service. • SOMANY or its Authorized Service Agent reserves the right to retain any part or component replaced at its discretion in the event of a defect
• The warranty becomes null and void if installation is not done by qualified and experienced technician/plumber and/or as per the installation noticed in the equipment during warranty period.
procedure laid down by the company. • While the Company will make every efforts to carry out repair/replacement under warranty as soon as possible, it is explicitly made clear
• The company is also not liable to pay for any civil or construction work required during installation of new products or replacement/repair of that the Company shall not liable to do so within the specified time.
old products. • In no event shall the Company/its Authorized Service Agent/Dealer liable for special or consequential damages or resulting liability,
• The company is not liable for any consequential expenses or damages. damage or less arising directly or indirectly for any delay in the performance of this warranty due to causes beyond the control.
• If the manufacturing defect is seen within the first year of purchase on the ceramic product, the customer is entitled for free replacement. In • Replacement of parts would be purely at the discretion of SCL alone. In case the replacement of the entire unit is being made, (subject to
case the manufacturing defect is seen after the first year of purchase & before the warranty period expires, the customer has to pay the the sole discretion of SCL), the same model shall be replaced and in the event model has been discontinued, it shall be replaced with the
company on proportionate basis on current MRP for new replacement. model of price equivalent at the time of purchase.
• An equivalent replacement at pro-rata basis shall be provided in case the product has been discontinued, where in the customer has to pay • Consumable items like AL anode & flexible connection pipes would be replaced on chargeable basis.
proportionate amount on the current MRP, given the product is within the aforementioned warranty terms. • This warranty shall not cover any consequential or resulting liability, damage or loss to property or life arising indirectly out of any defect in
• During the warranty period and under normal use, if the product / component / part is found to be of faulty due to manufacturing defect, the the product.
same will be repaired or replaced upon production of this GST/VAT bill, without charges either for part or labour or both, the decision of • The company's obligation under this warranty shall be limited to repair or providing replacement of defective parts/products only under
company official will be final for fault qualifies for warranty. the warranty period.
• Warranty remains applicable only if the products have at all times been used strictly in accordance with the terms of this warranty and has • This warranty shall be governed by laws of India and all disputes are subject to Bahadurgarh (Haryana) jurisdiction.
not been improperly or negligently handled and is not maintained in accordance to maintenance guidelines given.
• In the event of non-availability of components or parts due to any reason whatsoever Company or its Authorized Service Center or the Dealer
will not be responsible or liable for any delay that may be caused to service/repair of the Products; no claims financial or otherwise will be
entertained.
4. This warranty is not applicable in case of the following events
• Company and customer agree that company will not be liable for any damages whatsoever arising out of use or inability to use its
Company's Products. SOMANY bears no responsibility for incidental or consequential damages arising out of use or inability to use Company • Any defect or damage caused to the product due to natural wear and tear.
Product. • The product is not installed and maintained according to the instruction given in Maintenance Booklet or in the Instruction Manual.
• By purchasing this product, customer agrees to Company's aforesaid warranty on the product. • Any repair work is carried out by the persons other than authorised service personal
• Company neither assumes nor authorizes any person to assume for us any other obligation or liability in connection with sale of this product. • If the product is taken out of India.
• Customer and Company agree that customer's sole remedy for any defects in goods hereunder shall be limited to the repair or replacement • Any Modification/Alteration in the original unit or component will lead to void the warranty.
at the Company's option within warranty period after delivery of such goods to the first purchaser, of any defective goods, of which notice of • This warranty becomes null and void if any alterations in basic structure, or parts either by way of adjustments, addition, or which has been
defects is given by the customer to the company in accordance with terms of this warranty certificate. subjected to negligence, abuse, misuse or accident, damage caused by repairs or while in transit, in case it is done other than the
• The part/product against replaced part/product will be property of Company. Company shall not be liable to Customer claiming the Company may be provided.
warranty under the terms of condition of this Limited Warranty Certificate, due to defects caused by rodents/pets or in the events of force • This warranty will continue to be in force for the terms specified above irrespective of what replacements under it and such replacements
majeure. The Force Majeure means any disaster, act of God or the public enemy, any accident, explosion, fire, storm, earthquake, electric shall not attract any fresh period of warranty beyond the period specified above.
storms, tornado, flood, casualty, lockout, strike, labor conditions, unavoidable accident, nuclear explosion, national calamity, or any other • The product is not installed and maintained according to the instruction given in Maintenance Guidelines or in the instruction book.
circumstance or event or by any enactment of law, or by order of any legally constituted authority, or by any other similar cause of the • If cleaning agent is used on products for more than specified period it can damage the sheen /shine of the product.
Company or beyond the reasonable control of the party relying upon such circumstance or event.
• Company and customer agree that SOMANY bears no responsibility for incidental and / or consequential damage arising out of use and for
inability to use a product. Company liability will be limited and restricted to the product replacement/value of the product sold. Company 5. Value Added Services:
under all circumstances shall not be liable to uninstall the defective product or installed replacement product. In case, replacement is the
• In case of any after sales query customer can contact Customer Care on toll free number 1800-103-0004 or by email
only option then the customer has to hand over the defective product with authorised replacement paper issued by company official. To the
[email protected]
seller and take the replacement product from there.
• Again if your technician/plumber is facing difficulty during installation of any of our products, please contact the SOMANY Customer Care
• Product design improvement is a continuation process and it is possible to change in part/design/asthetics/dimension hence it is advised to
toll free number mentioned above for guidance.
check the product for plumbing, company is not responsible for any consequential expense/losses.
• To maintain sheen/shine of Nickel/Chrome surface of the product we offer SOMANY Nexol disinfectant cleaner.
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