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    ODA Sellers Essentials

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    Murtuza Sadikot

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    © All Rights Reserved
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    ODA Sellers Essentials

    Uploaded by

    Murtuza Sadikot
    4 views2 pages

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    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    4 views2 pages

    ODA Sellers Essentials

    Uploaded by

    Murtuza Sadikot

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Oracle Digital Assistant

    Conversation Starters

    How are you engaging with your customers/partners/employees across multiple channels (web, messaging, voice)?
    What is your plan to drive consistent and engaging customer service at scale across multiple channels?
    How log does it take for customers to connect with your agents? How long does it take to provide the right response?
    How are you specifically using messaging apps like Facebook Messenger or Slack to engage customers/employees?
    What if a digital assistant could automate mundane business processes and approvals across business functions?

    Value Statements Evidence

    Reach more customers anywhere, Scalable, automated interactions 24/7, 365, in the channel of your choice
    anytime to increase engagement Deliver assistants to the Web, Facebook Messenger, Slack, Alexa and more
    Rich conversational experiences, including multimedia cards & image carousels

    Increase business productivity and Simultaneously extend multiple Oracle & 3rd party apps to chat interfaces
    growth by accessing intelligence drawn Built-in skill routing seamlessly switches between different app experiences
    from multiple applications Built-in analytics provide cross-channel user behavior & performance insights

    Reduce time to market with simplified Visual and declarative design tools and pre-built skills for Oracle SaaS apps
    development Proactive AI in the digital assistant derives user intent & maintains context
    Named a leader in 2018 Forrester Wave for Digital Experience Development

    Create intelligent user experiences to Personalized, and even predictive, AI-powered responses to questions
    increase customer satisfaction Built-in support for seamless hand-offs to live human agents
    ML & NLP support different conversation styles, from FAQs to complex policies

    Help to reduce risk with enterprise- Role based security at the API level
    grade security 3-legged OAuth and Single Sign-On with Oracle Identity Cloud, SAML, and JWT

    Quantify Benefits

    Create better digital assistants faster with built-in AI, visual design tools, and out-of-the-box skills for Oracle SaaS
    Easily extend multiple cloud / on-prem apps simultaneously to messaging, web, SMS & voice interfaces
    Automated learning ensures accuracy, allowing for bot-initiated conversations and seamless human agent hand-offs
    Deploy AI-driven digital assistants across channels while analyzing performance with multi-channel analytics
    Automatically generate FAQ chatbots that use machine learning to extract knowledge from unstructured data
    Calculate the business benefits for your specific customer

    Copyright © 2019, Oracle and/or its affiliates. All rights reserved.


    Confidential For Internal and Authorized OPN Partner Use Only 1
    Oracle Digital Assistant
    Handling Objections

    Objection Response

    technologies. in application development and digital experience development, and has


    invested heavily in AI-powered digital assistants.

    Google, MSFT, Amazon & IBM are Unlike some of our competition, we emphasize practical, targeted
    stronger in Artificial Intelligence. applications of AI for business.
    Oracle Digital Assistant leverages AI to drive natural language understanding,
    maintain context and deliver intelligent, even predictive engagement with
    knowledge gathered from across multiple back-end systems

    I understand your hesitation but consider this: 65% of consumers prefer to


    now. use a messaging app when contacting a business.
    Digital Assistants respond faster, 24x7x365, in a personalized way, allowing
    staff to concentrate efforts on more complex inquiries.

    Our staff is not skilled enough to use a Have you seen our latest set business friendly visual development tools that
    cloud technology platform. allow you to create digital assistant skills within minutes?

    Competitive Traps to Set

    Microsoft
    Does MSFT offer a complete, unified platform for Digital Assistants? Can it connect easily with Oracle
    SaaS / on-premises apps?
    Support for contextual conversations? What about rich media, FAQs, and live agent handoffs?
    Is it easy to build digital assistant skills without heavy coding?
    IBM
    Does IBM offer a complete, unified platform for Digital Assistants? Can it connect easily with Oracle
    SaaS / on-premises apps?
    and a Coke?)

    Customer References

    University of Adelaide built a Exelon Corporation built a chatbot Turning Point Built a chatbot to
    chatbot to report admissions test to enhance user interaction with offer mental health patients simple
    scores: customer service teams: access to help anywhere and
    Call center wait times reduced Able to respond to power outage anytime :
    from 40 minutes to 90 seconds inquiries and billing requests 24/7, Allowed users to register,
    60% of users reported an 365 make appointments and set
    Lowered call center costs reminders, and receive advice
    and guidance on medication

    Copyright © 2019, Oracle and/or its affiliates. All rights reserved.


    Confidential For Internal and Authorized OPN Partner Use Only 2

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