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Project Charter - Iory

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11 views3 pages

Project Charter - Iory

Uploaded by

rlfelizarta17
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Project Charter: [Title]

DATE: [05/21/2024]

Project Summary

Sauce & Spoon is a local chain restaurant group that is growing +28% in annual sales
each year and wants to improve current operations to meet demands. To accomplish
this, our plan is to launch a pilot rollout of tabletop menu tablets at selected
restaurants at the beginning of Q2.

Project Goals

● Decrease average table turn time by approximately 30 minutes by the end of


Q2, resulting in decreased customer wait time.
● Finish implementing menu tablets by the start of Q2 to improve restaurant
operations.
● Increase appetizer sales on average by 15% by the end of Q2.
● Cut food waste by 25% by the end of Q2 resulting in a reduction of overall cost.
● Increase average check to $75 by the end of Q2, by selling more appetizers
and beverages, resulting in increased profits.
● Configure tablet software to be compatible with our existing systems by the Q2
rollout.
● Increase daily guest counts by 10%

Deliverables

● Install tablets in the specific restaurant locations (North and Downtown)


● Develop and implement a training plan to train staff on the new system.
● Train waiters to suggest appetizers.
● Implement surveys to assess customer satisfaction.
● Collect data from tabletop tablets and track metrics regarding table turn time.
● Configure new software to be compatible with our current systems.
● Configure tablets to suggest key items as add-ons, such as appetizers.

Scope and Exclusion

In-Scope:
● Food Waste Management
● Tablets Configuration and Installation
● Restaurant locations
● Staff training (tablets and appetizers)

Out-of-Scope:
● Policy changes.
● Employee satisfaction

Benefits & Costs

Benefits:
● Meet customer demand by improving operations
● Increase in revenue via average check increase
● Reduction of costs by cutting food waste
● Increase customer satisfaction
● Less wait times

Costs:
● Training materials & fees
○ Estimated Cost: $10,000
● Hardware & Software Implementation across locations
○ Estimated Cost: $30,000
● Maintenance (IT fees through EOY)
○ Estimated Cost: $5,000
● Updated website and menu design fee
○ Estimated Cost: $5,000
● Other customization fees
○ Estimated Cost: $550
Appendix:

● Misalignments.
○ Redirect payroll funds to hire more kitchen staff.
■ The team couldn’t agree if we should reallocate payroll to hire
more kitchen staff.
○ Measure kitchen staff satisfaction.
■ Will this cause delays? Should this be part of scope, or should
this be a separate project? If we decide to add it as part of the
scope, how would we measure this easily?
○ Policy changes on order returns as part of the tablet rollout
■ We are currently leaving this out of scope until we can agree on
specific metrics.
○ Initial misalignment on increase in appetizer sales
■ We reached a compromise of 15% increase.
○ The head chef wants to improve the menu before sending over mock-
ups
■ This will cause delays to this project.

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