Mudassir Resume - RAW Word File

Mohammed Mudassir Ahmed.
K
SENIOR ONBOARDING SPECIALIST
Profile Details
• Product Expertise across different CX suite of Products like Ticketing, Bots, 15-member team.
Conversations and Call Center.
• Experienced in Implementing Multiple SaaS Products for Enterprise &
Mid-Market Customers/Businesses in the last 8 months.
• Communication Skills: Soft Skills and Experienced interacting with Customers
from different parts of the World.
• Maintaining a Portfolio of Enterprise Customers and Engaging in a
Project Environment to complete the Onboarding Cycle within Targeted
Deadlines.
• Possess a good understanding of the SaaS industry and capable of
learning new Technology/Software and Processes.
Employment History
Senior Onboarding / Success Manager, Zoominfo, Chennai
Senior Onboarding Specialist, Freshworks, Chennai

APRIL 2022 — PRESENT
• Managing the Customer's End-to-End Implementation of the new

Products/Software within Targeted Deadlines.
• Providing Feasible Solutions Based on the Requirements and Use-case of the
Business.
• Providing Complete Training and Knowledge Transfer of the Tools to
Various Stakeholders.
• Work with Project Managers to Support and Onboard Customers for
a Successful Transition of new Products.
• Provide product training to customers and Coordinate with the customer on
User Acceptance Training.
• Taking ownership of customer issues reported and seeing problems through
to resolution.
• Mentoring junior resources in the team, self-learning to adapt to rapidly
changing technical requirements.
• Researching, diagnosing, troubleshooting, and identifying solutions to
resolve customer issues.
• Following standard procedures for proper escalation of unresolved issues to
the appropriate internal teams.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timely reports.
Senior Operations Associate, MFine, Bengaluru

DECEMBER 2019 — MARCH 2022
• Responsible for on-boarding New labs and pharmacies for Business.

• Handled 50+ calls and tickets, with duties including booking new orders,
assigning orders, sending payment links (Razor pay) to customers, and
canceling services.
• Handling customer query time to time on calls and Tickets
• Responsible for ensuring end-to-end processing of order processing within
the specified TAT.
• Assist during downtime or in peak loads with ticket management & resolution
• Maintaining the track record of Team performance and Managing day-to-day
Medicines operations, including supervision and assignment delegation for a
Chennai India 9632228326
[email protected]
LinkedIn
linkedin.com/in/md-mudassir-ahmed
Skills
Problem Solving Skills
Project Management Skills Multitasking Skills Collaboration & Teamwork Excellent
Communication Skills API
Customer Service Leadership Skills Consultant
Hobbies
Traveling, Listening to songs, Cooking.
Languages
English
Hindi Tamil Urdu

• Trained Partners on operating procedures and company services.
• Filled out documentation and logs each day and created weekly reports
detailing activities.
Site Supervisor, Syed Naseer Constructions, Chennai

A U G U S T 2 0 1 7 — J U LY 2 0 1 9
• Supervising and instructing the construction team.

• Supervising loading and Unloading of materials in Sites.
• Maintaining an accurate record of construction employee attendance.
• Evaluating the performance of construction employees and instituting
disciplinary measures as needed.
• Analyzing blueprints to ensure that construction projects meet design,
safety, and budget specification.
Customer Support Executive, Sutherland Global Services, Chennai

AUGUST 2015 — MARCH 2017
• Resolving Customer Complaints via Phone, Email, and Tickets.

• Communicating with internal teams regarding troubleshooting and other
account-related queries.
• Maintaining the tracker on daily basis and sharing those data with respective
managers.
• Maintaining the track record of Team performance
• Compile Reports on overall customer satisfaction.
Education
B.E - ECE , Aalim Muhammad Salegh College of Engineering, Anna
University, Chennai
AUGUST2011 — AUGUST 2015
Courses
Certified Ethical Hacker , Zybeak Technologies Pvt Ltd
DECEMBER 2021 — MARCH 2023
SAP Material Management , Radiant Technologies

NOVEMBER2020 — SEPTEMBER 2021
Project Planning and Management , CAAD Centre

JANUARY 2019 — JUNE 2019

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Mohammed Mudassir Ahmed.

Senior Onboarding Specialist, Freshworks, Chennai

• Managing the Customer's End-to-End Implementation of the new

Senior Operations Associate, MFine, Bengaluru

• Responsible for on-boarding New labs and pharmacies for Business.

Project Management Skills Multitasking Skills Collaboration & Teamwork Excellent

Communication Skills API

Customer Service Leadership Skills Consultant

Hindi Tamil Urdu

Site Supervisor, Syed Naseer Constructions, Chennai

• Supervising and instructing the construction team.

Customer Support Executive, Sutherland Global Services, Chennai

• Resolving Customer Complaints via Phone, Email, and Tickets.

SAP Material Management , Radiant Technologies

Project Planning and Management , CAAD Centre

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