EVALUATE EDUCATION

AND TRAINING
PROVISION

Anechka smit
30 November 2023
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Table of contents
Table of Contents ................................................................................................................................ 1
Introduction ......................................................................................................................................... 2
Task 1 of 2 .............................................................................................................................................. 2
Improvement of education and training .............................................................................................. 2
The principles and processes of quality improvement in education and training provision. ...... 2
Current legislative and organizational quality improvement requirements for education and
training provision ........................................................................................................................ 4
Industry-recognized standards for education and training provision. ......................................... 4
Compare and contrast methods used to evaluate education and training provision .................... 5
The value of learner involvement in evaluating and improving Provision ................................. 6
The remit of evaluation for own area of education and training provision. ................................ 7
Identify performance indicators that apply to your area of education and training provision. ... 7
Compare and contrast information and other evidence requirements used to evaluate education
and training provision ................................................................................................................. 8
Evaluate evidence of education and training against organizational requirements..................... 9
Explain how to follow organizational procedures for recording and reporting evaluation
outcomes. .................................................................................................................................... 9
Review own and others’ contributions to the evaluation of education and training. .................. 9
Recommend quality improvements for education and training. ............................................... 10
Task 2 of 2 ............................................................................................................................................ 12
Prioritise and plan improvements to provision based on evaluation feedback. ........................ 12
Identify ways to monitor improvements to education and training on an ongoing basis. ......... 12
Conclusion ........................................................................................................................................ 13
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Introduction
As a team leader, my responsibility is to prepare a report on how to evaluate education and training
provision and manage ongoing improvements to education and training provision. Feedback from a recent
inspection has identified areas for improvement in teaching, assessment practice, and delivery.

Task 1 of 2
Improvement of education and training
The principles and processes of quality improvement in education and training provision.

To help schools achieve success, all principles such as:

• Continuous improvements
o Continuous improvement of schools is a cyclical process that aims to help groups of
people in the system, from class to school district, or even a network of many
districts, set goals, identify ways to improve, and evaluate changes in a continuous
feedback loop. (School & District Management, 2023)

Identify
Opportunities
in the process
workflow

Review The Plan

How changes continuous How can the
current
working for improvement process be
the team?
cycle improved?

Execute
Implement
changes

• Process optimization
o To improve learning experiences for students, simplify administrative tasks, and
reach greater overall outcomes it is necessary to optimize education processes by
increasing their efficiency and effectiveness.
o Steps and Strategies:
▪ Identify educational processes that need to be optimized.
▪ Set clear and measurable objectives for each process.
▪ Collect sufficient data and metrics related to the process.
▪ Create graphical maps or flowcharts to illustrate the current process.
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▪ Compare with industry best practices or peer institutions.

▪ Involve important stakeholders in the optimization process.
▪ Assess the role played by technology in optimizing processes.
▪ Use data analysis to make informed decisions.
▪ Create a culture in education that is constantly improving.
▪ Ensure standardization of processes and workflows.
▪ Provide training and professional development to faculty and staff.
▪ Set up feedback mechanisms to gather feedback on the impact of process
optimization.
▪ Consider carrying out pilot process optimizations on a smaller scale.
▪ Implement key performance indicators (KPIs) to measure the success of
process optimizations.
▪ Document all process optimizations and communicate the results and benefits
to stakeholders.
▪ Ensure compliance with relevant educational regulations, standards, and
accreditation requirements.
▪ Consider increasing the scale of successful optimizations to ensure
sustainability.

• . Customer satisfaction
o A major impact on your students and their community can be achieved by offering
excellent customer service. In the long run, good customer service will increase
students' satisfaction and productivity as well as improve educational institutions'
ranking.
▪ Great customer service will create happy students.
• It increases the students' satisfaction and creates a wonderful
experience when customer services are in line with their
expectations.
▪ Happy students will refer others.
• And it's more likely that your students will share their success stories
with friends, family, and relatives if they are happier. Indeed, with
six or more people in the room, 72% of customers will share a
positive experience.
▪ Good customer service in education increases loyalty.
• Trust and loyalty of students and parents towards the institution will
be affected by personalized support. (Patel, 30)

• Risk assessment
o A risk assessment at the school is a health and safety evaluation conducted by the
staff of the school to understand what risks there may be for their health and safety.
For multiple scenarios, such as experiments in a science lab or school trips, schools
may carry out several risk assessments. To allow teachers and members of staff to
understand their role in ensuring the security of children according to national health
and safety guidelines, risk assessments shall be developed and used. (Winter, 2023)

can be applied.
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Current legislative and organizational quality improvement requirements for education and training provision

The phrase refers to the standards and regulations that are currently in place to ensure that education
and training programs are of high quality and meet the requirements. Such requirements are put in
place to ensure that students receive an education that is relevant, up-to-date, and effective in
preparing them for their chosen profession.

The National Education Policy Act of 1996 and the South African Schools Act of 1996 are two
important legislative acts that have been put in place to ensure that all learners in South Africa have
access to quality education without discrimination. The National Education Policy Act outlines the
policies, legislative and monitoring responsibilities of the Minister of Basic Education, and the formal
relations between national and provincial authorities. On the other hand, the South African Schools
Act promotes access to education, promotes quality and democratic governance in the schooling
system, and makes schooling compulsory for children aged seven to 15. These acts are crucial in
ensuring that South African learners have equal opportunities to succeed in their education. (South
African Government, 2023)

Industry-recognized standards for education and training provision.

The education sector offers knowledge about a variety of subjects at the elementary and secondary
levels. Further education is also provided by colleges, universities, and higher schools teaching
special skills for a specific area.

There are, however, several trends in the field of education that will affect industry practice, and
which cannot be limited to:

• Migration from in-person to online classes cost and unlimited digital textbooks have been
increasingly common.
• Introduction to the use of augmented and virtual reality technologies in class (Awugelenu,
2023)

Education Industry Standards Supported by NQA

• ISO 9001 helps educational organizations establish effective leadership structures and improve
operational processes and efficiency.

• ISO 14001 helps manage environmental impact, including resource management and pollution
prevention.

• Achieving ISO 50001 certification helps organizations increase energy efficiency, manage costs, and
improve resource management.

• ISO 45001 ensures a healthy and safe environment for pupils and staff.

• ISO 27001 enhances information security management systems, protecting against cyberattacks and
data breaches.
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• PAS 2060 confirms carbon-neutral practices, reducing greenhouse gas emissions and improving
environmental consciousness.

• The Eco Campus system allows for the implementation of environment management systems in a
modular manner, with awards available for compliance with ISO 14001. (nqa, 2021)

Compare and contrast methods used to evaluate education and training provision .

Definition Differences & Similarities

Kirkpatrick Taxonomy evaluates corporate Level 1: Reaction - Assess participants'
Taxonomy Model
The Kirkpatrick

training programs. Four levels are used to response to training via surveys or feedback
assess courses. Organizations use it to forms.
identify areas of improvement for better Level 2: Learning - Evaluate what participants
learning experiences. learned through quizzes or tests.
Level 3: Behaviours - Assess if the training
was applied on the job via self-assessments or
supervisor evaluations.
Level 4: Results - Measure the return on
expectations (ROE) to evaluate if the training
met stakeholder expectations.
Like the Kirkpatrick model, the Phillips To measure the effectiveness of a training
Model
The Phillips ROI

ROI model takes a similar approach to program, it's important to collect pre-program
evaluating training programs. However, data as a baseline and post-program data from
the Phillips ROI model adds an extra step, varied sources. After isolating the effects of
which is to evaluate the program's return the program, convert the data to monetary
on investment (ROI). This is done by values and compare it to the program costs to
measuring the difference between the cost calculate the return on investment. If the
of the training and the results achieved. results exceed the cost, it's a positive ROI, if
not, change the approach.
Evaluating a training program is crucial. If you want to conduct a formative evaluation,
Summative and Formative Evaluation

Assess it during development (formative) you can follow these steps:

and after delivery (summative). Formative 1. Review the training materials with one or a
evaluation involves continuous feedback, group of trainees.
while summative evaluation determines 2. Use the material in a situation that's similar
effectiveness. Identify areas for to the actual training program to see how
improvement and ensure intended learning effective it is.
outcomes are met. 3. Hold group discussions with the trainees to
get their feedback.
4. Assess the material with managers and
supervisors who oversee trainees.

If you want to conduct a summative

evaluation, you should follow these steps:
1. Test trainees on how well they have grasped
the information provided.
2. Ask trainees for feedback about the training
program after it has been delivered.
3. Measure the changes in production and
quality of work that have been accomplished
post-training.
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4. Conduct surveys or interviews with each

trainer to gain a better understanding of what
they have learned.

Kaufman's Levels of Learning Evaluation This method has five levels:

of Evaluation
Kaufman's Five Levels

is another popular training evaluation

method that builds on or responds to - Input: learning materials and resources
Kirkpatrick's model. - Process: delivery of the learning experience
- Micro-Level Results: learning and
application of knowledge
- Macro-Level Results: performance
improvements and organizational benefits
- Mega-Level Impact: impact on society and
external stakeholders.
Businesses can prioritize their strategy The Anderson Model consists of three stages.
Learning Evaluation
Anderson's Model of

with the Anderson model, a favored First, you need to evaluate your current
training evaluation method. training programs against your business's
strategic priorities. Second, you must measure
the contribution of training to strategic
business results. Lastly, you need to find the
most relevant approaches for your company
and decide whether the return on investment
(ROI) is worthwhile. If you aren't satisfied
with the ROI measurement results in stage 3,
it's time to make improvements to your
training programs.
(Neendoor, 2023)

The value of learner involvement in evaluating and improving provision.

Engaged students are more attentive and inclined to think critically. Instructors can increase student
involvement by adopting a student-centric teaching approach. Due to the pandemic, many students'
engagement muscles have atrophied and may need rebuilding. Active learning is a pedagogical
approach that enables student participation. Successful discussions require preparation, and it is
disrespectful to express passionate disagreement in class. Specific engagement strategies may be
required for different types of educational contexts, such as problem-solving, quiz sections, and labs.
(University of Washington, 2023)
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The remit of evaluation for own area of education and training provision.

Methods for Evaluating Your Teaching:

1. Self-monitoring: It involves teachers monitoring their performance while teaching. They can keep a
log to track their progress and improvement over time. However, personal biases and
misinterpretations of students' reactions may interfere with the evaluation.

2. Audio and video recording: Teachers can audio or video record their teaching sessions, which
allows them to investigate their actual teaching performance in detail. They can review the records
with colleagues to discuss areas for improvement. This provides objective information that reflects
what was happening in the class.

3. Students' feedback on teaching: Collecting students' perceptions of teaching should be carried out
several times in the semester to allow opportunities to correct poor practices. Questionnaire surveys
and interviews are two common methods of collecting information about students' perceptions of
teaching. However, their opinions can be biased and may not necessarily reflect the whole picture or
thoughts of the entire class.

4. Feedback from observation by other colleagues and experts: Teachers can invite other colleagues or
experts to sit in their classes and directly observe how the teaching is conducted, to give feedback and
constructive criticisms. This allows teachers to become aware of many things that they are too busy to
notice while conducting their teaching. (C., 2010)

Identify performance indicators that apply to your area of education and training provision.

• Meeting goals
o Achieving goals can be tough, but eight tips can help you. Plan your schedule, write
down goals, group them, look at the past, split large goals, limit your choices, create
an environment for success, and ask questions. With these tips, you can achieve your
academic and learning goals this year. Start planning, writing, grouping, looking,
splitting, selecting, creating, and asking today! (Teixeira, n.d.)

• Content coverage
o To ensure that all the necessary materials are covered, it is imperative for the student
to complete the course or module within the designated timeframe specified in the
curriculum. This will allow for a comprehensive understanding of the subject matter
and successful completion of the program.

• Skills opportunities
o Teachers need a diverse range of skills to create lesson plans, instruct students, and
communicate with parents and administrators. While some skills come naturally,
most can be developed through training. Ongoing professional development is crucial
for success. Effective communication, organization, and attention to detail are
essential qualities for educators to succeed in an academic environment. (Team,
2023)
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Compare and contrast information and other evidence requirements used to evaluate education and training
provision.

Differences and similarities

Evidence to Identify To teach effectively, it's important to know what each student knows,
starting points for understands, and can do. This is like how medical professionals diagnose
teaching and a patient's health to guide appropriate treatment. Determining where
Learning students are in their learning involves reviewing past assessments or
administering tests.

Evidence-based teaching uses information about where students are in

their learning to personalize teaching. A clear framework is needed to
monitor learning. Assessments are used to gather evidence and draw
conclusions about where students are in their learning. Reports of student
attainment are expressed as the points individuals have reached,
interpreted by reference to what they know, understand, and can do.
Evidence to inform Effective teaching involves building on students' existing knowledge and
teaching strategies understanding and promoting further learning through evidence-based
and interventions teaching strategies and interventions. Research plays a crucial role in
providing insights into common errors and misconceptions, as well as
helping teachers diagnose and address individual difficulties. However,
it's important to note that research evidence is domain-specific and must
be interpreted and implemented in subject-specific contexts. Teachers
need evidence about the most effective ways to implement teaching
strategies and interventions tailored to the specific subject and students
being taught.
Evidence to evaluate Information about student progress is crucial for evaluating learning
student progress and success and teaching effectiveness. Traditional evaluation methods fail to
teaching effectiveness capture student growth, while progress-based evaluation reflects
improvements in knowledge, understanding, and skills over time. This
information is vital for determining whether students are learning
effectively and for identifying where improvements can be made in
teaching methods.
(Masters, 2018)
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Evaluate evidence of education and training against organizational requirements.

When it comes to evaluating evidence of education and training against organizational requirements,
it is essential to thoroughly review the documentation. This includes checking for any errors or
inconsistencies that may impact the validity of the evidence. It is also important to compare the
education and training to the specific requirements of the organization, considering any specialized
knowledge or skills that may be required. By conducting a comprehensive evaluation, you can ensure
that the evidence of education and training meets the standards necessary for success in the
organization.

Organizational policy and procedures are essential for the effective functioning of educational
institutions. They set the framework for decision-making, establish clear guidelines for actions, and
provide a basis for measuring success. The scope of the approach aims, and objectives of policy and
procedures must be clearly defined to ensure they align with the overall goals of the institution. The
level of evaluation required will depend on the specific policy or procedure and the impact it is
expected to have. Cost/benefit considerations are necessary to ensure that policies and procedures are
implemented cost-effectively and provide sufficient benefits to justify their implementation. An
identified purpose is crucial for ensuring that policies and procedures are focused on achieving
specific outcomes and are not overly broad or general in their scope. (Education Review Office, 2022)

Explain how to follow organizational procedures for recording and reporting evaluation outcomes.

Only when there is constant feedback of information about what has been taught and what has been
learned, can good teaching and learning take place. An effective assessment provides teachers with a
way of analyzing pupils' learning styles and using this information to adjust their teaching so that they
can increase students' achievement.

Recording a student's progress is crucial in the education system. Teachers should record attainment
in all assessments in their mark books, along with any other key indicators or weaknesses.
Departments should have an agreed standard for assessing work and a common recording system. The
Pupil Organiser is a continuous and interactive way of recording individual successes or causes of
concern. Access to mark books is limited to specific personnel. Keeping accurate records of a
student's progress is important to ensure a smooth transition to a new school. (warminsterschool, 2016
)

The school should follow a set of principles for reporting that aim to provide regular and clear updates
on a student's progress. Parents can expect to receive either a written Interim or Progress Review, a
written report, or an invitation to a Parents' Evening each term. The reports follow agreed criteria and
are consistent across the curriculum. They provide a basis for planning the next steps in a student's
learning and allow all students opportunities to showcase their achievements. The reports celebrate
progress, motivate all concerned towards raising standards, and are of high quality, factual, and
supportive. Students can view and discuss their reports with their Form Tutor to evaluate their
progress and set targets. (Ladies college, 2023)

Review own and others’ contributions to the evaluation of education and training.
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Self-evaluation

Is a process of reflecting on one's performance, skills, strengths, and weaknesses. It involves setting
goals, identifying areas for improvement, and developing strategies to achieve those goals. Self-
evaluation is an important tool for personal and professional growth and can help individuals become
more self-aware and effective in their roles.

Peer evaluation

Your peers can be very valuable in evaluating your work as they are the people you work with
closely, such as your colleagues or mentors. They can provide you with feedback on your
performance, either through discussions or by observing you with your learners. It's important to take
their feedback seriously and not be defensive if you receive criticism. Instead, use their feedback to
improve your work and benefit your learners.

Learner evaluation

Encouraging learners to reflect on their learning experiences is an effective way of improving their
learning outcomes. By asking them to evaluate their strategies, approaches, and difficulties
encountered while completing a task, you can help them develop a deeper understanding of their
learning process. This reflection process can also help you identify any issues with the teaching,
learning, or assessment activities that you were not aware of. Additionally, you can encourage
learners to provide feedback on the products and services they have received from you, which will
help you improve your offerings and address any concerns they may have. Overall, learner evaluation
can be a valuable tool for improving learning outcomes and enhancing the learning experience.

Employee Evaluation

Employee evaluation is an important aspect of one's professional growth. It involves appraisals and
progress reviews where you can discuss your learning, development, and training needs. It is an
opportunity to set performance targets and reflect upon your achievements. Your organization's
support can help you identify relevant areas for development in your job role and specialist subject.
Sharing ideas with colleagues can benefit everyone. Evaluating your practice as an employee can help
you provide a professional service to learners, ensure fairness in the teaching and learning process,
meet regulatory requirements, achieve performance targets, and learn from incidents. (Gravells, 2023)

Recommend quality improvements for education and training.

Ten ways to improve the quality of education:

1. Foster a positive and inclusive culture that values differences, encourages teamwork, and
cultivates positive relationships between students and teachers.
2. Adopt student-centered learning strategies to foster critical thinking, problem-solving, and
active engagement.
3. Provide professional development opportunities for teachers to enhance their teaching skills
and expose them to cutting-edge teaching practices.
4. Use technology as a valuable teaching tool in the classroom, providing access to a vast array
of educational materials and fostering the development of 21st-century digital literacy skills.
 Page 11

5. Establish and maintain open lines of communication with parents, encouraging their active
involvement in their child’s education.
6. Ensure that the school provides a nurturing and supportive learning environment for all
students, implementing comprehensive student support services, such as counseling, tutoring,
and mentoring programs.
7. Include techniques for ongoing evaluation in addition to conventional exam-focused
assessments, using a range of assessment strategies to accurately measure student progress.
8. Establish connections with the local community and involve it in the educational process.
9. Prioritize mental health and find a balance between academic work and extracurricular
activities.
10. Allocate appropriate financial resources to improve infrastructure, invest in instructional
technologies, expand library collections, and enhance overall facilities. (Team Varthana,
2023)
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Task 2 of 2
Prioritise and plan improvements to provision based on evaluation feedback.

After receiving feedback through evaluations, it is important to prioritize and plan improvements for
the provision. This will help to address any issues and make necessary changes to enhance the quality
of the provision. By taking the time to analyze the feedback and create a plan for improvement

• Modifying the delivery of educational programs is a crucial aspect of staying relevant and
responsive to the changing needs of students.
• Measuring the impact of any changes implemented is vital in assessing the effectiveness of
the program and identifying areas for improvement.
• Flexible approaches toward improving access to education can include providing alternative
learning formats, offering financial aid, or creating partnerships with community
organizations.
• The application of training and development policies can support staff in acquiring new skills
and knowledge, which can then be utilized to enhance the quality of the educational
experience.
• Internal standardization in education and training provision ensures that all courses meet the
same level of quality and rigor, creating consistency across different programs and
institutions.

Identify ways to monitor improvements to education and training on an ongoing basis.

To monitor improvements to education and training on an ongoing basis, the following ways can be
identified:

1. Collecting and analyzing data - Schools and institutions can collect data on student
performance, teacher effectiveness, and other relevant metrics to evaluate the effectiveness of
their training programs. This data can be analyzed and used to identify areas that need
improvement.
2. Conducting surveys and feedback sessions - Schools and institutions can conduct surveys and
feedback sessions with students, parents, and teachers to gather feedback on the effectiveness
of their training programs. This feedback can be used to identify areas that need improvement
and to make necessary changes.
3. Regular assessments and evaluations - Regular assessments and evaluations can be conducted
to measure student performance and to evaluate the effectiveness of the training programs.
These assessments and evaluations can be used to identify areas that need improvement and
to make necessary changes.
4. Benchmarking against industry standards - Schools and institutions can benchmark their
training programs against industry standards to identify areas that need improvement and to
ensure that their programs are meeting the required standards.
5. Continuous improvement process - Schools and institutions can use a continuous
improvement process to monitor and evaluate their training programs on an ongoing basis.
This process involves setting goals, identifying areas that need improvement, making
 Page 13

necessary changes, and monitoring the results to ensure that the improvements are effective
and sustainable., we can ensure that the provision meets the needs and expectations of those it
serves.

Monitoring and moderation policy; learner feedback; course or program team review; appropriate
documentation; internal quality improvement team; identified roles and responsibilities about quality
improvement; opportunities for staff development; identifying workforce development needs;
working with stakeholders.

These are all important aspects that contribute to quality improvement in education and training
provision. Monitoring and moderation policies ensure that the quality of education is maintained and
consistent across all courses. Learner feedback is essential in identifying areas that need improvement
and can provide valuable insights into the effectiveness of teaching methods. Course or program team
reviews help identify areas for improvement and ensure that the curriculum is up-to-date and relevant.
Appropriate documentation is necessary to ensure that procedures and processes are consistently
followed.

Internal quality improvement teams are responsible for identifying areas for improvement and
implementing changes. Staff development opportunities and identifying workforce development
needs are essential in ensuring that faculty and staff have the necessary skills and knowledge to
provide high-quality education. Working with stakeholders such as parents, employers, and local
communities is critical in ensuring that the education provided meets their needs and expectations. All
these elements work together to ensure that education and training provision is of the highest quality
possible.

Conclusion
In conclusion, evaluating education and training provision and managing ongoing improvements is
essential to ensure that the education and training provided meets the needs of learners. By following
the principles and processes of quality improvement and complying with legislative and
organizational requirements, we can ensure that our education and training provision meets the
necessary standards.
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