REPUBLIC OF THE PHILIPPINES

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]

TRAINING PLAN
Qualification Title: FRONT OFFICE SERVICES NC Level: III Total Training Hours: 356 hrs + 64 hrs SIL
Name of TVI: Aklan Catholic College, Inc. Name of Enterprise:

Training Period Training Duration Support

Competencies to be achieved (Month/Year) Relevant Method of Mechanism
Learning Activities/Task Training Method
and learning outcomes TVI Establishment Personnel Assessment Based on
TVI Establishment
Days Hours Days Hours Trainee’s Need
Basic Competencies
Basic 1: Lead Workplace Communication
LO 1: Communicate 1.1. Select relevant 2 2 Lecture Basic Trainer Direct Modules
information about workplace communication method Hours Hours Observation
processes based on workplace Projector
procedures.
1.2. Communicate multiple Oral interview Computer/
operations involving and written test laptop
several topics/areas power point
following enterprise presentation
requirements.
1.3. Apply questioning to gain
extra information.
1.4. Identify relevant sources
of information in
accordance with
workplace/client
requirements.
1.5. Select and organize
information following
enterprise procedures.
1.6. Undertake verbal and
written reporting when
required.
1.7. Apply and maintain
communication and
negotiation skills in all
relevant situations.
AKLAN CATHOLIC COLLEGE, INC
ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
LO2: Lead workplace 2.1. Search response to 2
discussions workplace issues following Hours
enterprise procedures.
2.2. Provide response to
workplace issues
immediately.
2.3. Make constructive
contributions to workplace
discussions on such issues
as production, quality and
safety.
2.4. Communicate promptly
goals/objectives and action
plans undertaken in the
workplace.
LO3: Identify and 3.1. Identify issues and 2
communicate issues arising in problems as they arise. Hours
the workplace 3.2. Organize information
regarding problems and
issues coherently to
ensure clear and effective
communication.
3.3. Initiate dialogue with
appropriate personnel.
3.4. Raise communication
problems and issues as
they arise.
3.5. Address identified barriers
in communication
appropriately.

Basic 2: Lead Small Teams

LO1: Provide team leadership 1.1. Identify and present work 1 Hour 2 Lecture Basic Trainer Direct Modules
requirements to team Hours Observation
members based on Projector
company policies and
procedures.

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
1.2. Communicate reasons for Oral interview Computer/
instructions and and written test laptop
requirements to team power point
members based on presentation
company policies and
procedures.
1.3. Recognize, discuss and
deal with team members’
and leaders’ concerns base
on company practices.
LO2: Assign responsibilities 2.1. Allocate responsibilities 1 Hour
having regard to the skills,
knowledge and aptitude
required to undertake the
assigned task based on
company policies.
2.2. Allocate duties having
regard to individual
preference, domestic and
personal considerations,
whenever possible.
LO3: Set performance 3.1. Establish performance 1 Hour
expectations for team expectations based on
members client needs.
3.2. Expect performance base
on individual team
members knowledge,
skills, and aptitude.
3.3. Discuss and disseminate
performance expectations
to individual team
members.
LO4: Supervise team 4.1. Monitor performance 1 Hour
performance based on defined
performance criteria
and/or assignment
instruction.

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
4.2. Provide team members
with feedback, positive
support and advice on
strategies to overcome any
deficiencies based on
company practices.
4.3. Refer performance issues
which cannot be rectify or
address within the team to
appropriate personnel
according to employer
policy.
4.4. Keep team members
inform of any changes in
the priority allocated to
assignments or tasks
which might impact on
client/customer needs and
satisfaction.
4.5. Monitor team operations
to ensure that
employer/client needs and
requirements are met.
4.6. Provide follow-up
communication on all
issues affecting the team.
4.7. Complete all relevant
documentation in
accordance with company
procedures.
Basic 3: Apply Critical Thinking and Problem-Solving Techniques in the Workplace
LO1: Examine specific 1.1. Examine variances from 1 Hour 2 Lecture Basic Trainer Direct Modules
workplace challenges normal operating Hours Observation
parameters, and product Projector
quality.
1.2. Define extent, cause and Oral interview Computer/
nature of the specific and written test laptop
problem through

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
observation, investigation power point
and analytical techniques. presentation
1.3. State and specify problems
clearly.
LO2: Analyze the causes of 2.1. Identify possible causes of 1 hour
specific workplace challenges specific problems based on
experience and the use of
problem-solving
tools/analytical techniques.
2.2. Develop possible cause
statements based on
findings.
2.3. Identify fundamental
causes per results of
investigation conducted.
LO 3: Formulate resolutions 3.1. Consider all possible 1 hour
to specific workplace options for resolution of
challenges the problem.
3.2. Consider strengths and
weaknesses of possible
options.
3.3. Determine corrective
actions to resolve the
problem and possible
future causes.
3.4. Develop action plans
identifying measurable
objectives, resource needs
and timelines in
accordance with safety
and operating procedures.
LO 4: Implement action plans 4.1. Implement and evaluate 1 Hour
and communicate results action plans.
4.2. Prepare results of plan
implementation and
recommendations.
4.3. Present recommendations
to appropriate personnel.

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
4.4. Follow-up
recommendations, if
required.

Basic 4: Work in a Diverse Environment

LO 1: Develop an individual’s 1.1. Recognize and respect 1 Hour 2 Lecture Basic Trainer Direct Modules
cultural awareness and individual differences with Hours Observation
sensitivity clients, customers and Projector
fellow workers in
accordance with enterprise Oral interview Computer/
policies and core values. and written test laptop
1.2. Respond to differences in power point
a sensitive and considerate presentation
manner.
1.3. Accommodate diversity
using appropriate verbal
and non-verbal
communication.
LO 2: Work effectively in an 2.1. Recognize and document 1 Hour
environment that knowledge, skills and
acknowledges and values experiences of others in
cultural diversity relation to team
objectives.
2.2. Encourage fellow workers
to utilize and share their
specific qualities, skills or
backgrounds with other
team members and clients
to enhance work
outcomes.
2.3. Maintain relations with
customers and clients to
show that diversity is
valued by the business.
LO 3: Identify common issues 3.1. Effectively address and 1 hour
in a multicultural and diverse resolve diversity-related
environment conflicts within the
workplace.
AKLAN CATHOLIC COLLEGE, INC
ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
3.2. Minimize and address
discriminatory behaviours
towards
customers/stakeholders
accordingly.
3.3. Change management
policies within the
organization
Basic 5: Propose Methods of Applying Learning and Innovation in the Organization
LO 1: Assess work 1.1. Incorporate reasons for 1 hour 2 Lecture Basic Trainer Direct Modules
procedures, processes and innovation to work Hours Observation
systems in terms of procedures. Projector
innovative practices 1.2. Research models of
innovation. Oral interview Computer/
1.3. Analyze gaps and barriers and written test laptop
to innovation in one’s work power point
area. presentation
1.4. Identify staff who can
support and foster
innovation in the work
procedure.

LO 2: Generate practical 2.1. Conceptualize ideas for 1 hour

action plans for improving innovative work procedure
work procedures, processes to foster innovation using
individual and group
techniques.
2.2. Evaluate and discuss
range of ideas with other
team members and
colleagues.
2.3. Select work procedures
and processes subject to
change based on
workplace requirements
(feasible and innovative).
2.4. Propose practical action
plans to facilitate simple

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
changes in the work
procedures, processes and
systems.
2.5. Apply and use critical
inquiry to facilitate
discourse on adjustments
in the simple work
procedures, processes and
systems.
LO 3: Evaluate the 3.1. Analyze work structure to 1 hour
effectiveness of the proposed identify the impact of the
action plans new work procedures.
3.2. Consult co-workers/key
personnel to know who
will be involved with or
affected by the work
procedure.
3.3. Develop and evaluate
work instruction
operational plan of the
new work procedure.
3.4. Record feedback and
suggestion.
3.5. Update operational plan.
3.6. Review results and impact
on the developed work
instructions.
3.7. Evaluate results of the
new work procedure.
3.8. Recommend adjustments
based on results gathered.

Basic 6: Use Information Systematically

LO 1: Use technical 1.1. Collate and organize 4 2 Lecture Basic Trainer Direct Modules
information information into a suitable Hours Hours Observation
form for reference and Projector
use.

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
1.2. Classify stored information Oral interview Computer/
so that it can be quickly and written test laptop
identified and retrieved power point
when needed. presentation
1.3. Advise and offer guidance
to people who need to find
and use information.
LO 2: Apply information 2.1. Operate technical 2
technology (IT) information using agreed hours
procedures.
2.2. Operate appropriate and
valid procedures for
inputting, maintaining and
archiving information.
2.3. Utilize software required to
execute the project
activities.
2.4. Handle, edit, format and
check information and
data obtained from a
range of internal and
external sources.
2.5. Extract, enter, and process
information to produce the
outputs required by
customers.
2.6. Share own skills and
understanding to help
others.
2.7. Implement specified
security measures to
protect the confidentiality
and integrity of project
data held in IT systems.
LO 3: Edit, format and check 3.1. Use basic editing 2
information techniques. Hours
3.2. Check accuracy of
documents.

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
3.3. Use editing and formatting
tools and techniques for
more complex documents.
3.4. Use proof reading
techniques to check that
documents look
professional
Basic 7: Evaluate Occupational Safety and Health Work Practices
LO 1: Interpret Occupational 1.1. Identify OSH work 1.5 2 Lecture Basic Trainer Direct Modules
Safety and Health practices practices issues relevant to hours Hours Observation
work requirements. Projector
1.2. Determine OSH work
standards and procedures Oral interview Computer/
based on applicability to and written test laptop
nature of work. power point
1.3. Identify gaps in work presentation
practices related to
relevant OSH work
standards.
LO 2: Set OSH work targets 2.1. Gather relevant work 1 Hour
information necessary to
determine OSH work
targets.
2.2. Agree upon OSH indicators
based on gathered
information to measure
effectiveness of workplace
OSH policies and
procedures.
2.3. Endorse agreed OSH
indicators for approval
from appropriate
personnel.
2.4. Receive OSH work
instructions in accordance
with workplace policies
and procedures.

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
LO 3: Evaluate effectiveness3.1. Observe OSH Practices 1.5
of Occupational Safety and based on workplace Hours
Health work instructions standards.
3.2. Measure observed OSH
practices against approved
OSH metrics.
3.3. Assess findings regarding
effectiveness and identify
gaps implemented based
on OSH work standards.
Basic 8: Evaluate Environmental Work Practices
LO 1: Interpret 1.1. Identify environmental 1 Hour 2 Lecture Basic Trainer Direct Modules
environmental practices, work practices issues Hours Observation
policies and procedures relevant to work Projector
requirements.
1.2. Determine environmental Oral interview Computer/
standards and procedures and written test laptop
nature of work based on power point
applicability to nature of presentation
work.
1.3. Identify gaps in work
practices related to
Environmental Standards
and Procedures are
identified
LO 2: Establish targets to 2.1. Gather relevant 1 Hour
evaluate environmental information necessary to
practices determine environmental
work targets.
2.2. Set environmental
indicators based on
gathered information to
measure environmental
work targets.
2.3. Verify indicators with
appropriate personnel

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
LO 3: Evaluate effectiveness 3.1. Record work 1 hour
of environmental practices environmental practices
based on workplace
standards.
3.2. Compare recorded work
environmental practices
against planned indicators.
3.3. Assess findings regarding
effectiveness and
implement identified gaps
based on environment
work standards and
procedures.
3.4. Convey results of
environmental assessment
to appropriate personnel

Basic 9: Facilitate Entrepreneurial Skills for Micro-Small-Medium Enterprises (MSMEs)

LO 1: Develop and maintain 1.1. Determine and set 2 2 Lecture Basic Trainer Direct Modules
micro-small-medium appropriate business Hours Hours Observation
enterprise (MSMEs) skills in strategies for the Projector
the organization enterprise based on
current and emerging Oral interview Computer/
business environment. and written test laptop
1.2. Monitor and control power point
business operations presentation
following established
procedures.
1.3. Implement quality
assurance measures
consistently.
1.4. Maintain good relations
with staff workers.
1.5. Observe constantly policies
and procedures on
occupational safety and
health and environmental
concerns.

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
LO 2: Establish and maintain 2.1. Maintain good customer 2
client-base/market relations. Hours
2.2. Identify, explore, and
reach out to new
customers and markets.
2.3. Offer promotions/
incentives to loyal
customers.
2.4. Evaluate additional
products and services and
try where feasible.
LO 3: Apply budgeting and 3.1. Build up and sustain 1 hour
financial management skills enterprise through
judicious control of cash
flows.
3.2. Ensure profitability of
enterprise though
appropriate internal
controls.
3.3. Avoid unnecessary or
lower-priority expenses
and purchases.
Common Competencies
Common 1: Receive and resolve customer complaints
LO 1: Identify and analyse 1.1. Explain how to received 4 1.5 Lecture Common Direct Modules
the complaint verbal complaint using hours Hour Trainer Observation
active listening and Group Discussion Projector
empathy techniques Industry
1.2. Identify through Simulation supervisor Oral interview Computer/
appropriate and written test laptop
communication techniques Staff/Training power point
the exact nature of the supervisor presentation
customer complaint
1.3. Identify steps in maintain
register or complaint file/s
in accordance with the
requirements of the

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
enterprise information
system
LO 2: Respond to complaints 2.1. Explain how to process 4
complaints in accordance Hours
with organizational
standards, policies and
procedures
2.2. Explain how to obtain and
review documentation in
relation to complaints
2.3. Identify steps in updating
register of
complaints/disputes
LO 3: Determine and agree 3.1. Identify procedures and 4
upon appropriate action to guidelines on how to Hours
resolve complaint resolve the complaint
3.2. Demonstrate a
commitment to the
customer to resolve the
complaint
LO 4: Refer complaints 4.1. Identify complaints that 4
require referral to other Hours
personnel or external
bodies
4.2. Explain how to forward all
necessary documentation
including investigation
reports to appropriate
personnel
Common 2: Work cooperatively in a general
administration environment
LO 1: Develop effective team 1.1. Explain how to develop 4 1.5 Lecture Common Direct Modules
relationships and maintain relationships Hours Hour Trainer Observation
with team members and Group Discussion Projector
promote benefits of Industry
cooperative work Simulation supervisor Oral interview Computer/
consistent with and written test laptop

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
organizational goals and staff/training power point
objectives supervisor presentation
1.2. Identify communication
techniques to relay
information in a clear and
concise manner
LO 2: Participate in team 2.1. Identify individual 4
assignments responsibilities within the Hours
workgroup in accordance
with organizational
requirements
2.2. How to recognize and
accommodate cultural
differences within the
team
LO 3: Contribute to team 3.1. Identify the internal and 4
development external customer needs Hours
and expectations
3.2. Explain how to seek formal
feedback and informal
feedback on individual and
team performance
regularly from colleagues
and supervisors
3.3. Identify the non-
disciplinary attitudes and
language when interacting
with customers, staff and
management
Common 3: Maintain quality customer/guest service
LO 1: Identify 1.1. Identify options to improve 4 1.5 Lecture Common Direct Modules
customer/guest requirements service Hours Hour Trainer Observation
1.2. Explain how to assess Group Discussion Projector
needs of customers/or Industry
guests Simulation supervisor Oral interview Computer/
1.3. Identify and conduct data and written test laptop
analysis on deficiencies in staff/training power point
service delivery supervisor presentation
AKLAN CATHOLIC COLLEGE, INC
ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
LO 2: Ensure delivery of 2.1. Explain how to ensure 4
quality products/services products/services meet Hours
customers’ needs and
reflect enterprise
standards and improve on
service levels
2.2. Explain how to ensure
team performance
consistently meets
enterprise standards
2.3. Explain to colleagues how
to meet and exceed
customer service
standards
2.4. Explain to colleagues how
to meet and exceed
customer service
standards by providing
appropriate professional
development
LO 3: Evaluate customer 3.1. Explain how to review 4
service customer/guest Hours
satisfaction with service
delivery using appropriate
methods that produce
veriable data
3.2. Identify steps on how to
evaluate customer service
evaluation outcomes
3.3. Obtain agreements on
appropriate action to
overcome problems
Common 4: Roster Staff
LO 1: Develop and implement 1.1. Explain how to developed 6 1.5 Lecture Common Direct Modules
staff rosters rosters in accordance with Hours Hour Trainer Observation
company agreements and Discussion Projector
wage budgets

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
1.2. Identify the role of rosters Simulation Industry Oral interview Computer/
and their importance in supervisor and written test laptop
controlling staff costs power point
1.3. Explain how to present staff/training presentation
roster in required formats supervisor
to ensure clarity of
information in accordance
with company standards
LO 2: Maintain staff records 2.1. Explain how to complete 4
time sheets and other Hours
documentation with
designated timelines
2.2. Explain procedures in
updating, maintaining and
storing staff records
Common 5: Control and Order Stock
LO 1: Maintain stock levels 1.1. Explain how to monitor 6 1.5 Lecture Common Direct Modules
and records and maintain stock levels Hours Hours Trainer Observation
and performance Discussion Projector
1.2. Identify the steps in Industry
monitoring stock security Simulation supervisor Oral interview Computer/
and adjusting systems and written test laptop
1.3. Explain how to maintain staff/training power point
records of stock storage supervisor presentation
and movement
LO 2: Process stock orders 2.1. Explain how to process 4
orders for stock in hours
accordance with company
procedures
2.2. Identify steps in
maintaining and recording
stock levels
LO 3: Minimize stock losses 3.1. Identify reasons for stock 4
loss and damage Hours
3.2. Explain how to identify
stock losses
3.3. Identify the recommended
related procedures and
AKLAN CATHOLIC COLLEGE, INC
ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
solutions to loss situations
to prevent future
avoidable losses
LO 4: Follow-up orders 4.1. Explain how to monitor 4
delivery process and Hours
ensure continuity of supply
4.2. Identify routine supply
problems
4.3. Explain how to distribute
stock to agreed locations
LO 5: Organize and 5.1. Explain how to organize 4
administer stocks stocks Hours
5.2. Identify the stocktaking
responsibilities
5.3. Demonstrate how to
produce accurate stock
reports
Common 6: Prepare and Deliver Training Sessions
LO 1: Determine training 1.1. Identify required 4 1.5 Lecture Common Direct Modules
requirements competencies for learners Hours Hours Trainer Observation
1.2. Describe the training gap Discussion Projector
for learners Industry
1.3. Explain the identified Simulation supervisor Oral interview Computer/
training gaps and and written test laptop
recommendation for staff/training power point
training supervisor presentation
LO 2: Prepare training plan 2.1. Explain how to develop 4
session outlines, training Hours
content, training resources
and materials and
individual training session
LO 3: Deliver training 3.1. Explain the training and 4
sessions assessment activities Hours
involved in the training
session
3.2. Identify steps in preparing
training venue for the
training session
AKLAN CATHOLIC COLLEGE, INC
ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
3.3. Identify safety of learners
during training delivery
and practice

Common 7: Plan, conduct and evaluate staff performance assessment

LO 1: Plan a staff 1.1. Identify context for staff 4 1.5 Lecture Common Direct Modules
performance assessment performance assessment Hours Hours Trainer Observation
1.2. Determine the initial focus Discussion Projector
of the staff performance Industry
assessment for each staff Simulation supervisor Oral interview Computer/
member and written test laptop
1.3. Prepare Documents to staff/training power point
record identified staff supervisor presentation
performance assessment
statistics and performance
data
1.4. Design action plan to
guide the conduct of staff
performance assessment

LO 2: Conduct a staff 2.1. Identify steps in gathering 4

performance assessment workplace-based evidence Hours
of staff performance
2.2. Explain how to interpret
employee performance
data

LO 3: Evaluate a staff 3.1. Prepare staff performance 4

performance assessment assessment interview Hours
3.2. Identify steps in reviewing
individual staff
performance
3.3. Explain how to prepare
staff performance
assessment targets for
next period

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
Core Competencies
Core 1: Monitor routine workplace operations
LO 1: Monitor and improve 1.1. Monitor efficiency and 6 1.5 Lecture Core Trainer Direct Modules
workplace operations service levels on an Hours Hours Observation
ongoing basis through Group Discussion Industry Paper/
close contact with day to supervisor Notebook/
day operations Reporting Oral interview Ballpen
1.2. Identify quality problems staff/training and written test
and issues and make Case Analysis supervisor Projector
appropriate adjustments Practical
accordingly with relevant Demonstration Computer/
approvals laptop
1.3. Adjust procedures and
systems in consultation Power point
with colleagues presentation
LO 2: Plan and Organize 2.1. Schedule work in a 12 1.5 Lecture Core Trainer Direct Modules
workflow manner that enhances Hours Hours Observation
efficiency and customer Group Discussion Industry Paper/
service quality supervisor Notebook/
2.1. Delegate work to Reporting Oral interview Ballpen
appropriate people in staff/training and written test
accordance with principles Case Analysis supervisor Projector
of delegation Practical
2.2. Assess progress against Demonstration Computer/
agreed objectives and laptop
timelines
2.3. Assist colleagues in Power point
prioritization of workload presentation
through supportive
feedback and coaching
LO 3: Maintain workplace 3.1. Complete workplace 6 1.5 Lecture Core Trainer Direct Modules
records records accurately and Hours Hours Observation
submit within required Group Discussion Industry Paper/
timeframes supervisor Notebook/
3.2. Delegate and monitor Reporting Oral interview Ballpen
completion of records prior staff/training and written test
to submission Case Analysis supervisor Projector

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
Practical Computer/
Demonstration laptop

Power point
presentation

LO 4: Solve problems and 4.1. Identify workplace 12 1.5 Lecture Core Trainer Direct Modules
make decisions problems promptly and Hours Hours Observation
analyze from an Group Discussion Industry Paper/
operational and customer supervisor Notebook/
service perspective Reporting Oral interview Ballpen
4.2. Initiate corrective action to staff/training and written test
resolve the immediate Case Analysis supervisor Projector
problem where Practical
appropriate Demonstration Computer/
4.3. Monitor the effectiveness laptop
of solutions in the
workplace Power point
presentation

Core 2: Coach and mentor others in Job skills

LO 1: Prepare for on job 1.1. Identify the need for 36 3 Lecture Core Trainer Direct Modules
coaching coaching based on a range Hours Hours Observation
of factors Group Discussion Industry Paper/
1.2. Identify skill deficiencies supervisor Notebook/
that could be addressed Reporting Oral interview Ballpen
by coaching needs through staff/training and written test
discussion with the Simulation supervisor Projector
colleague to be coached Practical
1.3. Organize with colleague a Case Analysis Demonstration Computer/
suitable time and place to laptop
conduct coaching in
accordance with enterprise Power point
policy, where appropriate presentation

LO 2: Coach colleagues on 2.1. Explain to the colleague 40 3 Lecture Core Trainer Direct Modules
the job the overall purpose of Hours Hours Observation
coaching Group Discussion
AKLAN CATHOLIC COLLEGE, INC
ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
2.2. Explain and demonstrate Industry Paper/
the specific skills to be Reporting supervisor Oral interview Notebook/
coached and written test Ballpen
2.3. Communicate clearly any Simulation staff/training
underpinning knowledge supervisor Practical Projector
required Case Analysis Demonstration
2.4. Check the colleague's Computer/
understanding laptop
2.5. Provide the colleague the
opportunity to practice the Power point
skill and ask questions presentation
2.6. Provide feedback in a
constructive and
supportive manner
LO 3: Follow up coaching 3.1. Monitor progress with new 12 3 Lecture Direct Modules
skills in the workplace and Hours Hours Core Trainer Observation
provide supportive Group Discussion Paper/
assistance as required Set Industry Notebook/
room target per day Reporting supervisor Oral interview Ballpen
according to organizational and written test
needs Simulation staff/training Projector
3.2. Identify performance supervisor Practical
problems or difficulties Case Analysis Demonstration Computer/
with the coaching and laptop
rectify them or refer them
to the appropriate person Power point
for follow-up presentation

Core 3: Maintain Financial Standards and Records

LO 1: Monitor financial 1.1. Check transactions in 12 2 Lecture Core Trainer Direct Modules
procedures accordance with enterprise Hours Hours Observation
procedures Evaluate Group Discussion Industry Paper/
compliance of lost and supervisor Notebook/
found policies and Reporting Oral interview Ballpen
procedures staff/training and written test
1.2. Balance transactions Case Analysis supervisor Projector
accurately Practical
Demonstration

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
1.3. Check balances prepared Computer/
by others in accordance laptop
with enterprise procedures
1.4. Implement and control Power point
financial systems in presentation
accordance with enterprise
procedures
1.5. Monitor financial systems
and provide input on
possible improvements to
appropriate personnel
1.6. Identify and resolve
discrepancies or errors
according to level of
responsibility and in
consultation with
designated persons
LO 2: Complete financial 2.1. Complete routine 12 2 Lecture Core Trainer Direct Modules
reports financial/statistical reports Hours Hours Observation
accurately within Group Discussion Industry Paper/
designated timelines supervisor Notebook/
2.2. Forward financial/ Reporting Oral interview Ballpen
statistical reports promptly staff/training and written test
to the appropriate Case Analysis supervisor Projector
person/department Practical
Demonstration Computer/
laptop

Power point
presentation

Core 4: Provide for the Safety of VIP’s

LO 1: Prepare for visits by 1.1. Identify the nature of the 24 2 Lecture Core Trainer Direct Modules
VIPs visit by the VIP Hours Hours Observation
1.2. Liaise with relevant people Group Discussion Industry Paper/
regarding the visit supervisor Notebook/
Reporting Oral interview Ballpen
and written test

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
1.3. Identify factors impacting Simulation staff/training Projector
on VIP safety while at the practices supervisor Practical
premises Demonstration Computer/
1.4. Create safety plans for the Case Analysis laptop
VIP visit
1.5. Identify resources required Power point
to support safety plans presentation
1.6. Acquire necessary
surveillance and
communication equipment
1.7. Select staff to provide for
VIP safety
1.8. Provide information to
staff in relation to VIP
safety and plans
1.9. Establish media liaison
facilities and procedures
1.10.Conduct drills to trial
safety plans
LO 2: Implement plans for 2.1. Apply pre-arrival 24 2 Lecture Core Trainer Direct Modules
VIP safety preparations Hours Hours Observation
2.2. Conduct final pre-arrival Group Discussion Industry Paper/
checks supervisor Notebook/
2.3. Meet and escort VIPs Reporting Oral interview Ballpen
2.4. Maintain the safety of VIPs staff/training and written test
during stay Simulation supervisor Projector
2.5. Facilitate departure of practices Practical
VIPs Demonstration Computer/
Case Analysis laptop

Power point
presentation
LO 3: Conduct evaluation 3.1. De-brief staff who were 6 2 Lecture Core Trainer Direct Modules
of plans following departure involved with project. Hours Hours Observation
of VIP 3.2. Analyze responses to Group Discussion Industry Paper/
breaches of safety that supervisor Notebook/
occurred Reporting Oral interview Ballpen
and written test

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
 REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
3.3. Prepare draft safety plans Simulation staff/training Practical Projector
for future VIP visits on the practices supervisor Demonstration
basis of feedback received Computer/
and analysis undertaken Case Analysis laptop

Power point
presentation
LO 4: Supervise laundry 1.1. Monitor post-cleaning 4 1.5 Lecture Core Trainer Direct Modules
facility maintenance laundry activities Hours Hours Observation
1.2. Check the cleaning and Group Discussion Industry Paper/
maintenance of laundry supervisor Notebook/
tools and equipment Reporting Oral interview Ballpen
1.3. Evaluate daily internal staff/training and written test
laundry report and Simulation supervisor Projector
documentation practices Practical
Demonstration Computer/
Case Analysis laptop

Power point
presentation
TOTAL 356 64
Hours Hours

JOINTLY PREPARED BY:

____________________________ ________________________________________________
NAME AND SIGNATURE OF TVI TRAINER NAME AND SIGNATURE OF PARTNER ENTERPRISE TRAINER
DATE: _______________________ DATE: _______________________

___________________________________________
NAME & SIGNATURE OF INDUSTRY COORDINATOR
DATE: _______________________

AKLAN CATHOLIC COLLEGE, INC

ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]