Appendix A

Mapping Course Content

to CompTIA Certification
Achieving CompTIA Server+ certification requires candidates to pass Exam SK0-005.
This table describes where the exam objectives for Exam SK0-005 are covered in this
course.

Domain and Objective Covered in

1.0 Server Hardware Installation and Management Lesson 5, Topic A
Lesson 5, Topic B
Lesson 6, Topic A
1.1 Given a scenario, install physical hardware Lesson 5, Topic A
Lesson 5, Topic B
Racking Lesson 5, Topic A
Enclosure sizes Lesson 5, Topic A
Unit sizes Lesson 5, Topic A
1U, 2U, 3U, etc. Lesson 5, Topic A
Rack layout Lesson 5, Topic A
Cooling management Lesson 5, Topic A
Safety Lesson 5, Topic A
Proper lifting techniques Lesson 5, Topic A
Rack balancing Lesson 5, Topic A
Floor load limitations Lesson 5, Topic A
Power distribution unit (PDU) Lesson 5, Topic A
Keyboard-video-mouse (KVM) placement Lesson 5, Topic A
Rail kits Lesson 5, Topic A
Power cabling Lesson 5, Topic A
Redundant power Lesson 5, Topic A
Uninterruptible power supply (UPS) Lesson 5, Topic A
Separate circuits Lesson 5, Topic A
Separate providers Lesson 5, Topic A
Power connector types Lesson 5, Topic A
Cable management Lesson 5, Topic A
Network cabling Lesson 5, Topic A
Redundant networking Lesson 5, Topic A
Twisted pair Lesson 5, Topic A
Fiber Lesson 5, Topic A
SC Lesson 5, Topic A
LC Lesson 5, Topic A
 A-2 | Appendix A

Domain and Objective Covered in

Single mode Lesson 5, Topic A
Multimode Lesson 5, Topic A
Gigabit Lesson 5, Topic A
10 GigE Lesson 5, Topic A
Small form factor pluggable (SFP) Lesson 5, Topic A
SFP+ Lesson 5, Topic A
Quad small form factor pluggable (QSFP) Lesson 5, Topic A
Cable management Lesson 5, Topic A
Server chassis types Lesson 5, Topic A
Tower Lesson 5, Topic A
Rack mount Lesson 5, Topic A
Blade enclosure Lesson 5, Topic A
Server components Lesson 5, Topic B
Hardware compatibility list (HCL) Lesson 5, Topic B
Central processing unit (CPU) Lesson 5, Topic B
Graphics processing unit (GPU) Lesson 5, Topic B
Memory Lesson 5, Topic B
Bus types Lesson 5, Topic B
Interface types Lesson 5, Topic B
Expansion cards Lesson 5, Topic B
1.2 Given a scenario, deploy and manage storage Lesson 6, Topic A
RAID levels and types Lesson 6, Topic A
0 Lesson 6, Topic A
1 Lesson 6, Topic A
5 Lesson 6, Topic A
6 Lesson 6, Topic A
10 Lesson 6, Topic A
Just a bunch of disks (JBOD) Lesson 6, Topic A
Hardware vs. software Lesson 6, Topic A
Capacity planning Lesson 6, Topic A
Hard drive media types Lesson 6, Topic A
Solid state drive (SSD) Lesson 6, Topic A
Wear factors Lesson 6, Topic A
Read intensive Lesson 6, Topic A
Write intensive Lesson 6, Topic A
Hard disk drive (HDD) Lesson 6, Topic A
Rotations per minute (RPM) Lesson 6, Topic A
15,000 Lesson 6, Topic A
10,000 Lesson 6, Topic A
7,200 Lesson 6, Topic A
Hybrid Lesson 6, Topic A

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 Appendix A | A-3

Domain and Objective Covered in

Interface types Lesson 6, Topic A
Serial attached SCSI (SAS) Lesson 6, Topic A
Serial ATA (SATA) Lesson 6, Topic A
Peripheral component interconnect (PCI) Lesson 6, Topic A
External serial advanced technology attachment (eSATA) Lesson 6, Topic A
Universal serial bus (USB) Lesson 6, Topic A
Secure digital (SD) Lesson 6, Topic A
Shared storage Lesson 6, Topic A
Network attached storage (NAS) Lesson 6, Topic A
Network file system (NFS) Lesson 6, Topic A
Common Internet file system (CIFS) Lesson 6, Topic A
Storage area network (SAN) Lesson 6, Topic A
Internet small computer systems interface (iSCSI) Lesson 6, Topic A
Fibre Channel Lesson 6, Topic A
Fibre Channel over Ethernet (FCoE) Lesson 6, Topic A
1.3 Given a scenario, perform server hardware Lesson 5, Topic B
maintenance
Out-of-band management Lesson 5, Topic B
Remote drive access Lesson 5, Topic B
Remote console access Lesson 5, Topic B
Remote power on/off Lesson 5, Topic B
Internet protocol keyboard-video-mouse (IP KVM) Lesson 5, Topic B
Local hardware administration Lesson 5, Topic B
Keyboard-video-mouse (KVM) Lesson 5, Topic B
Crash cart Lesson 5, Topic B
Virtual administration console Lesson 5, Topic B
Serial connectivity Lesson 5, Topic B
Console connections Lesson 5, Topic B
Components Lesson 5, Topic B
Firmware upgrades Lesson 5, Topic B
Drives Lesson 5, Topic B
Hot-swappable hardware Lesson 5, Topic B
Drives Lesson 5, Topic B
Cages Lesson 5, Topic B
Cards Lesson 5, Topic B
Power supplies Lesson 5, Topic B
Fans Lesson 5, Topic B
B
 asic input/output system (BIOS)/Unified Extensible Lesson 5, Topic B
Firmware Interface (UEFI)

Appendix A: Mapping Course Content to CompTIA Certification

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 A-4 | Appendix A

Domain and Objective Covered in

2.0 Server Administration Lesson 1, Topic C
Lesson 2, Topic A
Lesson 2, Topic B
Lesson 4, Topic A
Lesson 4, Topic B
Lesson 5, Topic B
Lesson 6, Topic A
Lesson 6, Topic B
Lesson 7, Topic A
Lesson 7, Topic B
Lesson 7, Topic C
Lesson 7, Topic D
Lesson 9, Topic B
Lesson 11, Topic B
2.1 Given a scenario, install server operating systems Lesson 7, Topic A
Lesson 7, Topic B
Lesson 7, Topic C
Lesson 7, Topic D
Minimum operating system (OS) requirements Lesson 7, Topic A
Hardware compatibility list (HCL) Lesson 7, Topic A
Installations Lesson 7, Topic A
Graphical user interface (GUI) Lesson 7, Topic A
Core Lesson 7, Topic A
Bare metal Lesson 7, Topic A
Virtualized Lesson 7, Topic A
Remote Lesson 7, Topic A
Slipstreamed/unattended Lesson 7, Topic A
Scripted installations Lesson 7, Topic D
Additional drivers Lesson 7, Topic A
Additional applications and utilities Lesson 7, Topic A
Patches Lesson 7, Topic A
Media installation type Lesson 7, Topic A
Network Lesson 7, Topic A
Optical Lesson 7, Topic A
Universal serial bus (USB) Lesson 7, Topic A
Embedded Lesson 7, Topic A
Imaging Lesson 7, Topic A
Cloning Lesson 7, Topic A
Virtual machine (VM) cloning Lesson 7, Topic A
Physical clones Lesson 7, Topic A
Template deployment Lesson 7, Topic A
Physical to virtual (P2V) Lesson 7, Topic A
Partition and volume types Lesson 7, Topic B
Global partition table (GPT) vs. master boot record (MBR) Lesson 7, Topic B

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 Appendix A | A-5

Domain and Objective Covered in

Dynamic disk Lesson 7, Topic B
Logical volume management (LVM) Lesson 7, Topic B
File system types Lesson 7, Topic B
ext4 Lesson 7, Topic B
New technology file system (NTFS) Lesson 7, Topic B
VMware file system (VMFS) Lesson 7, Topic B
Resilient file system (ReFS) Lesson 7, Topic B
Z file system (ZFS) Lesson 7, Topic B
2.2 G
 iven a scenario, configure servers to use Lesson 7, Topic C
network infrastructure services
IP configuration Lesson 7, Topic C
Virtual local area network (VLAN) Lesson 7, Topic C
Default gateways Lesson 7, Topic C
Name resolution Lesson 7, Topic C
Domain name service (DNS) Lesson 7, Topic C
Fully qualified domain name (FQDN) Lesson 7, Topic C
Hosts file Lesson 7, Topic C
Addressing protocols Lesson 7, Topic C
IPv4 Lesson 7, Topic C
Request for comments (RFC) 1918 address spaces Lesson 7, Topic C
IPv6 Lesson 7, Topic C
Firewall Lesson 7, Topic C
Ports Lesson 7, Topic C
Static vs. dynamic Lesson 7, Topic C
Dynamic host configuration protocol (DHCP) Lesson 7, Topic C
Automatic private IP address (APIPA) Lesson 7, Topic C
MAC addresses Lesson 7, Topic C
2.3 Given a scenario, configure and maintain server Lesson 4, Topic B
functions and features Lesson 5, Topic B
Lesson 6, Topic A
Lesson 6, Topic B
Server role requirements Lesson 9, Topic B
Print Lesson 9, Topic B
Database Lesson 9, Topic B
File Lesson 9, Topic B
Web Lesson 9, Topic B
Application Lesson 9, Topic B
Messaging Lesson 9, Topic B
Baselining Lesson 9, Topic B
Documentation Lesson 9, Topic B
Performance metrics Lesson 9, Topic B
Directory connectivity Lesson 9, Topic B

Appendix A: Mapping Course Content to CompTIA Certification

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 A-6 | Appendix A

Domain and Objective Covered in

Storage management Lesson 5, Topic B
Lesson 6, Topic A
Lesson 6, Topic B
Lesson 9, Topic B
Formatting Lesson 6, Topic A
Connectivity Lesson 9, Topic B
Provisioning Lesson 9, Topic B
Partitioning Lesson 6, Topic B
Page/swap/scratch location and size Lesson 9, Topic B
Disk quotas Lesson 6, Topic A
Compression Lesson 6, Topic A
Deduplication Lesson 6, Topic A
Lesson 9, Topic B
Monitoring Lesson 4, Topic B
Lesson 9, Topic B
Uptime Lesson 4, Topic B
Lesson 9, Topic B
Thresholds Lesson 9, Topic B
Performance Lesson 6, Topic A
Lesson 9, Topic B
Memory Lesson 5, Topic B
Lesson 9, Topic B
Disk Lesson 6, Topic A
Lesson 9, Topic B
Input output operations per second (IOPS) Lesson 9, Topic B
Capacity vs. utilization Lesson 6, Topic A
Network Lesson 9, Topic B
Central processing unit (CPU) Lesson 5, Topic B
Event logs Lesson 9, Topic B
Configuration Lesson 9, Topic B
Shipping Lesson 9, Topic B
Alerting Lesson 9, Topic B
Reporting Lesson 9, Topic B
Retention Lesson 9, Topic B
Rotation Lesson 9, Topic B
Data migration and transfer Lesson 9, Topic B
Infiltration Lesson 9, Topic B
Exfiltration Lesson 9, Topic B
Disparate OS data transfer Lesson 9, Topic B
Robocopy Lesson 9, Topic B
File transfer Lesson 9, Topic B
Fast copy Lesson 9, Topic B
Secure copy protocol (SCP) Lesson 9, Topic B

Appendix A: Mapping Course Content to CompTIA Certification

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 Appendix A | A-7

Domain and Objective Covered in

Administrative interfaces Lesson 9, Topic B
Console Lesson 9, Topic B
Remote desktop Lesson 9, Topic B
Secure shell (SSH) Lesson 9, Topic B
Web interface Lesson 9, Topic B
2.4 Explain the key concepts of high availability for servers Lesson 11, Topic B
Clustering Lesson 11, Topic B
Active-active Lesson 11, Topic B
Active-passive Lesson 11, Topic B
Failover Lesson 11, Topic B
Failback Lesson 11, Topic B
Proper patching procedures Lesson 11, Topic B
Heartbeat Lesson 11, Topic B
Fault tolerance Lesson 11, Topic B
Server-level redundancy vs. component redundancy Lesson 11, Topic B
Redundant server network infrastructure Lesson 11, Topic B
Load balancing Lesson 11, Topic B
Software vs. hardware Lesson 11, Topic B
Round robin Lesson 11, Topic B
Most recently used (MRU) Lesson 11, Topic B
Network interface card (NIC) teaming and redundancy Lesson 11, Topic B
Failover Lesson 11, Topic B
Link aggregation Lesson 11, Topic B
2.5 Summarize the purpose and operation of virtualization Lesson 2, Topic A
Lesson 2, Topic B
Host vs. guest Lesson 2, Topic A
Virtual networking Lesson 2, Topic A
Direct access (bridged) Lesson 2, Topic A
Network address translation (NAT) Lesson 2, Topic A
vNICs Lesson 2, Topic A
Virtual switches Lesson 2, Topic A
Resource allocation and provisioning Lesson 2, Topic A
CPU Lesson 2, Topic A
Memory Lesson 2, Topic A
Disk Lesson 2, Topic A
NIC Lesson 2, Topic A
Overprovisioning Lesson 2, Topic A
Scalability Lesson 2, Topic A
Management interfaces for virtual machines Lesson 2, Topic A

Appendix A: Mapping Course Content to CompTIA Certification

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 A-8 | Appendix A

Domain and Objective Covered in

Cloud models Lesson 2, Topic B
Public Lesson 2, Topic B
Private Lesson 2, Topic B
Hybrid Lesson 2, Topic B
2.6 Summarize scripting basics for server administration Lesson 7, Topic D
Script types Lesson 7, Topic D
Bash Lesson 7, Topic D
Batch Lesson 7, Topic D
PowerShell Lesson 7, Topic D
Virtual basic script (VBS) Lesson 7, Topic D
Environment variables Lesson 7, Topic D
Comment syntax Lesson 7, Topic D
Basic script constructs Lesson 7, Topic D
Loops Lesson 7, Topic D
Variables Lesson 7, Topic D
Conditionals Lesson 7, Topic D
Comparators Lesson 7, Topic D
Basic data types Lesson 7, Topic D
Integers Lesson 7, Topic D
Strings Lesson 7, Topic D
Arrays Lesson 7, Topic D
Common server administration scripting tasks Lesson 7, Topic D
Startup Lesson 7, Topic D
Shut down Lesson 7, Topic D
Service Lesson 7, Topic D
Login Lesson 7, Topic D
Account creation Lesson 7, Topic D
Bootstrap Lesson 7, Topic D
2.7 Explain the importance of asset management Lesson 4, Topic A
and documentation Lesson 4, Topic B
Asset management Lesson 4, Topic A
Labeling Lesson 4, Topic A
Warranty Lesson 4, Topic A
Leased vs. owned devices Lesson 4, Topic A
Lifecycle management Lesson 4, Topic A
Procurement Lesson 4, Topic A
Usage Lesson 4, Topic A
End of life Lesson 4, Topic A
Disposal/recycling Lesson 4, Topic A
Inventory Lesson 4, Topic A
Make Lesson 4, Topic A

Appendix A: Mapping Course Content to CompTIA Certification

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 Appendix A | A-9

Domain and Objective Covered in

Model Lesson 4, Topic A
Serial number Lesson 4, Topic A
Asset tag Lesson 4, Topic A
Documentation management Lesson 4, Topic B
Updates Lesson 4, Topic B
Service manuals Lesson 4, Topic B
Architecture diagrams Lesson 4, Topic B
Infrastructure diagrams Lesson 4, Topic B
Workflow diagrams Lesson 4, Topic B
Recovery processes Lesson 4, Topic B
Baselines Lesson 4, Topic B
Change management Lesson 4, Topic B
Server configurations Lesson 4, Topic B
Company policies and procedures Lesson 4, Topic B
Business impact analysis (BIA) Lesson 4, Topic B
Mean time between failure (MTBF) Lesson 4, Topic B
Mean time to recover (MTTR) Lesson 4, Topic B
Recovery point objective (RPO) Lesson 4, Topic B
Recovery time objective (RTO) Lesson 4, Topic B
Service level agreement (SLA) Lesson 4, Topic B
Uptime requirements Lesson 4, Topic B
Document availability Lesson 4, Topic B
Secure storage of sensitive documentation Lesson 4, Topic B
2.8 Explain licensing concepts Lesson 1, Topic C
Models Lesson 1, Topic C
Per-instance Lesson 1, Topic C
Per-concurrent-user Lesson 1, Topic C
Per-server Lesson 1, Topic C
Per-socket Lesson 1, Topic C
Per-core Lesson 1, Topic C
Site-based Lesson 1, Topic C
Physical vs. virtual Lesson 1, Topic C
Node-locked Lesson 1, Topic C
Signatures Lesson 1, Topic C
Open source Lesson 1, Topic C
Subscription Lesson 1, Topic C
License vs. maintenance and support Lesson 1, Topic C
Volume licensing Lesson 1, Topic C
License count validation Lesson 1, Topic C
True up Lesson 1, Topic C

Appendix A: Mapping Course Content to CompTIA Certification

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 A-10 | Appendix A

Domain and Objective Covered in

Version compatibility Lesson 1, Topic C
Backward compatible Lesson 1, Topic C
Forward compatible Lesson 1, Topic C
3.0 Security and Disaster Recovery Lesson 3, Topic A
Lesson 9, Topic A
Lesson 9, Topic C
Lesson 10, Topic A
Lesson 10, Topic B
Lesson 11, Topic A
Lesson 11, Topic C
Lesson 12, Topic A
3.1 Summarize data security concepts Lesson 10, Topic A
Encryption paradigms Lesson 10, Topic A
Data at rest Lesson 10, Topic A
Data in transit Lesson 10, Topic A
Retention policies Lesson 10, Topic A
Data storage Lesson 10, Topic A
Physical location storage Lesson 10, Topic A
Off-site vs. on-site Lesson 10, Topic A
UEFI/BIOS passwords Lesson 10, Topic A
Bootloader passwords Lesson 10, Topic A
Business impact Lesson 10, Topic A
Data value prioritization Lesson 10, Topic A
Lifecycle management Lesson 10, Topic A
Cost of security vs. risk and/or replacement Lesson 10, Topic A
3.2 Summarize physical security concepts Lesson 3, Topic A
Physical access controls Lesson 3, Topic A
Bollards Lesson 3, Topic A
Architectural reinforcements Lesson 3, Topic A
Signal blocking Lesson 3, Topic A
Reflective glass Lesson 3, Topic A
Datacenter camouflage Lesson 3, Topic A
Fencing Lesson 3, Topic A
Security guards Lesson 3, Topic A
Security cameras Lesson 3, Topic A
Locks Lesson 3, Topic A
Biometric Lesson 3, Topic A
Radio frequency identification (RFID) Lesson 3, Topic A
Card readers Lesson 3, Topic A
Mantraps Lesson 3, Topic A
Safes Lesson 3, Topic A
Environmental controls Lesson 3, Topic A
Fire suppression Lesson 3, Topic A

Appendix A: Mapping Course Content to CompTIA Certification

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 Appendix A | A-11

Domain and Objective Covered in

Heating, ventilation, and cooling (HVAC) Lesson 3, Topic A
Sensors Lesson 3, Topic A
3.3 Explain important concepts pertaining to Lesson 9, Topic A
identity and access management for server
administration
User accounts Lesson 9, Topic A
User groups Lesson 9, Topic A
Password policies Lesson 9, Topic A
Length Lesson 9, Topic A
Lockout Lesson 9, Topic A
Enforcement Lesson 9, Topic A
Permissions and access controls Lesson 9, Topic A
Role-based Lesson 9, Topic A
Rule-based Lesson 9, Topic A
Scope-based Lesson 9, Topic A
Segregation of duties Lesson 9, Topic A
Delegation Lesson 9, Topic A
Auditing Lesson 9, Topic A
User activity Lesson 9, Topic A
Logins Lesson 9, Topic A
Group memberships Lesson 9, Topic A
Deletions Lesson 9, Topic A
Multifactor authentication (MFA) Lesson 9, Topic A
Something you know Lesson 9, Topic A
Something you have Lesson 9, Topic A
Something you are Lesson 9, Topic A
Single sign-on (SSO) Lesson 9, Topic A
3.4 Explain data security risks and mitigation strategies Lesson 10, Topic B
Security risks Lesson 10, Topic B
Hardware failure Lesson 10, Topic B
Malware Lesson 10, Topic B
Data corruption Lesson 10, Topic B
Insider threats Lesson 10, Topic B
Theft Lesson 10, Topic B
Data loss prevention (DLP) Lesson 10, Topic B
Unwanted duplication Lesson 10, Topic B
Unwanted publication Lesson 10, Topic B
Unwanted access methods Lesson 10, Topic B
Backdoor Lesson 10, Topic B
Social engineering Lesson 10, Topic B

Appendix A: Mapping Course Content to CompTIA Certification

LICENSED FOR USE ONLY BY: SHARIF KHAIRY · 38990972 · JUN 18 2023
 A-12 | Appendix A

Domain and Objective Covered in

Breaches Lesson 10, Topic B
Identification Lesson 10, Topic B
Disclosure Lesson 10, Topic B
Mitigation strategies Lesson 10, Topic B
Data monitoring Lesson 10, Topic B
Log analysis Lesson 10, Topic B
Security information and event management (SIEM) Lesson 10, Topic B
Two-person integrity Lesson 10, Topic B
Split encryption key tokens Lesson 10, Topic B
Separation of roles Lesson 10, Topic B
Regulatory constraints Lesson 10, Topic B
Governmental Lesson 10, Topic B
Individually privileged information Lesson 10, Topic B
Personally identifiable information (PII) Lesson 10, Topic B
Payment Card Industry Data Security Standard (PCI DSS) Lesson 10, Topic B
Legal considerations Lesson 10, Topic B
Data retention Lesson 10, Topic B
Subpoenas Lesson 10, Topic B
3.5 Given a scenario, apply server hardening methods Lesson 9, Topic C
OS hardening Lesson 9, Topic C
Disable unused services Lesson 9, Topic C
Close unneeded ports Lesson 9, Topic C
Install only required software Lesson 9, Topic C
Apply driver updates Lesson 9, Topic C
Apply OS updates Lesson 9, Topic C
Firewall configuration Lesson 9, Topic C
Application hardening Lesson 9, Topic C
Install latest patches Lesson 9, Topic C
Disable unneeded services, roles, or features Lesson 9, Topic C
Host security Lesson 9, Topic C
Antivirus Lesson 9, Topic C
Anti-malware Lesson 9, Topic C
H
 ost intrusion detection system (HIDS)/Host intrusion Lesson 9, Topic C
prevention system (HIPS)
Hardware hardening Lesson 9, Topic C
Disable unneeded hardware Lesson 9, Topic C
Disable unneeded physical ports, devices, or functions Lesson 9, Topic C
Set BIOS password Lesson 9, Topic C
Set boot order Lesson 9, Topic C
Patching Lesson 9, Topic C
Testing Lesson 9, Topic C

Appendix A: Mapping Course Content to CompTIA Certification

LICENSED FOR USE ONLY BY: SHARIF KHAIRY · 38990972 · JUN 18 2023
 Appendix A | A-13

Domain and Objective Covered in

Deployment Lesson 9, Topic C
Change management Lesson 9, Topic C
3.6 Summarize proper server decommissioning concepts Lesson 12, Topic A
Proper removal procedures Lesson 12, Topic A
Company policies Lesson 12, Topic A
Verify non-utilization Lesson 12, Topic A
Documentation Lesson 12, Topic A
Asset management Lesson 12, Topic A
Change management Lesson 12, Topic A
Media destruction Lesson 12, Topic A
Disk wiping Lesson 12, Topic A
Physical Lesson 12, Topic A
Degaussing Lesson 12, Topic A
Shredding Lesson 12, Topic A
Crushing Lesson 12, Topic A
Incineration Lesson 12, Topic A
Purposes for media destruction Lesson 12, Topic A
Media retention requirements Lesson 12, Topic A
Cable remediation Lesson 12, Topic A
Power Lesson 12, Topic A
Networking Lesson 12, Topic A
Electronics recycling Lesson 12, Topic A
Internal vs. external Lesson 12, Topic A
Repurposing Lesson 12, Topic A
3.7 Explain the importance of backups and restores Lesson 11, Topic A
Backup methods Lesson 11, Topic A
Full Lesson 11, Topic A
Synthetic full Lesson 11, Topic A
Incremental Lesson 11, Topic A
Differential Lesson 11, Topic A
Archive Lesson 11, Topic A
Open file Lesson 11, Topic A
Snapshot Lesson 11, Topic A
Backup frequency Lesson 11, Topic A
Media rotation Lesson 11, Topic A
Backup media types Lesson 11, Topic A
Tape Lesson 11, Topic A
Cloud Lesson 11, Topic A
Disk Lesson 11, Topic A
Print Lesson 11, Topic A
File-level vs. system-state backup Lesson 11, Topic A

Appendix A: Mapping Course Content to CompTIA Certification

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 A-14 | Appendix A

Domain and Objective Covered in

Restore methods Lesson 11, Topic A
Overwrite Lesson 11, Topic A
Side by side Lesson 11, Topic A
Alternate location path Lesson 11, Topic A
Backup validation Lesson 11, Topic A
Media integrity Lesson 11, Topic A
Equipment Lesson 11, Topic A
Regular testing intervals Lesson 11, Topic A
Media inventory before restoration Lesson 11, Topic A
3.8 Explain the importance of disaster recovery Lesson 11, Topic C
Site types Lesson 11, Topic C
Hot site Lesson 11, Topic C
Cold site Lesson 11, Topic C
Warm site Lesson 11, Topic C
Cloud Lesson 11, Topic C
Separate geographic locations Lesson 11, Topic C
Replication Lesson 11, Topic C
Constant Lesson 11, Topic C
Background Lesson 11, Topic C
Synchronous vs. asynchronous Lesson 11, Topic C
Application consistent Lesson 11, Topic C
File locking Lesson 11, Topic C
Mirroring Lesson 11, Topic C
Bidirectional Lesson 11, Topic C
Testing Lesson 11, Topic C
Tabletops Lesson 11, Topic C
Live failover Lesson 11, Topic C
Simulated failover Lesson 11, Topic C
Production vs. non-production Lesson 11, Topic C
4.0 Troubleshooting Lesson 1, Topic B
Lesson 5, Topic C
Lesson 6, Topic B
Lesson 8, Topic A
Lesson 8, Topic B
Lesson 10, Topic C
4.1 Explain the troubleshooting theory and methodology Lesson 1, Topic B
Identify the problem and determine the scope. Lesson 1, Topic B
Q
 uestion users/stakeholders and identify changes to Lesson 1, Topic B
the server/environment.
Collect additional documentation/logs. Lesson 1, Topic B
If possible, replicate the problem as appropriate. Lesson 1, Topic B
If possible, perform backups before making changes. Lesson 1, Topic B
Escalate, if necessary. Lesson 1, Topic B

Appendix A: Mapping Course Content to CompTIA Certification

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 Appendix A | A-15

Domain and Objective Covered in

Establish a theory of probable cause (question the obvious). Lesson 1, Topic B
D
 etermine whether there is a common element or Lesson 1, Topic B
symptom causing multiple problems.
Test the theory to determine the cause. Lesson 1, Topic B
O
 nce the theory is confirmed, determine the next steps Lesson 1, Topic B
to resolve the problem.
If the theory is not confirmed, establish a new theory. Lesson 1, Topic B
Establish a plan of action to resolve the problem. Lesson 1, Topic B
Notify impacted users. Lesson 1, Topic B
Implement the solution or escalate. Lesson 1, Topic B
M
 ake one change at a time and test/confirm the change Lesson 1, Topic B
has resolved the problem.
If the problem is not resolved, reverse the change, Lesson 1, Topic B
if appropriate, and implement a new change.
V
 erify full system functionality and, if applicable, implement Lesson 1, Topic B
preventive measures.
Perform a root cause analysis. Lesson 1, Topic B
D
 ocument findings, actions, and outcomes throughout Lesson 1, Topic B
the process.
4.2 G
 iven a scenario, troubleshoot common hardware Lesson 5, Topic C
failures
Common problems Lesson 5, Topic C
Predictive failures Lesson 5, Topic C
Memory errors and failures Lesson 5, Topic C
System crash Lesson 5, Topic C
Blue screen Lesson 5, Topic C
Purple screen Lesson 5, Topic C
Memory dump Lesson 5, Topic C
Utilization Lesson 5, Topic C
Power-on self-test (POST) errors Lesson 5, Topic C
Random lockups Lesson 5, Topic C
Kernel panic Lesson 5, Topic C
C
 omplementary metal-oxide-semiconductor (CMOS) Lesson 5, Topic C
battery failure
System lockups Lesson 5, Topic C
Random crashes Lesson 5, Topic C
Fault and device indication Lesson 5, Topic C
Visual indicators Lesson 5, Topic C
Light-emitting diode (LED) Lesson 5, Topic C
Liquid crystal display (LCD) panel readouts Lesson 5, Topic C
Auditory or olfactory cues Lesson 5, Topic C
POST codes Lesson 5, Topic C
Misallocated virtual resources Lesson 5, Topic C

Appendix A: Mapping Course Content to CompTIA Certification

LICENSED FOR USE ONLY BY: SHARIF KHAIRY · 38990972 · JUN 18 2023
 A-16 | Appendix A

Domain and Objective Covered in

Causes of common problems Lesson 5, Topic C
Technical Lesson 5, Topic C
Power supply fault Lesson 5, Topic C
Malfunctioning fans Lesson 5, Topic C
Improperly seated heat sink Lesson 5, Topic C
Improperly seated cards Lesson 5, Topic C
Incompatibility of components Lesson 5, Topic C
Cooling failures Lesson 5, Topic C
Backplane failure Lesson 5, Topic C
Firmware incompatibility Lesson 5, Topic C
CPU or GPU overheating Lesson 5, Topic C
Environmental Lesson 5, Topic C
Dust Lesson 5, Topic C
Humidity Lesson 5, Topic C
Temperature Lesson 5, Topic C
Tools and techniques Lesson 5, Topic C
Event logs Lesson 5, Topic C
Firmware upgrades or downgrades Lesson 5, Topic C
Hardware diagnostics Lesson 5, Topic C
Compressed air Lesson 5, Topic C
Electrostatic discharge (ESD) equipment Lesson 5, Topic C
Reseating or replacing components and/or cables Lesson 5, Topic C
4.3 Given a scenario, troubleshoot storage problems Lesson 6, Topic B
Common problems Lesson 6, Topic B
Boot errors Lesson 6, Topic B
Sector block errors Lesson 6, Topic B
Cache battery failure Lesson 6, Topic B
Read/write errors Lesson 6, Topic B
Failed drives Lesson 6, Topic B
Page/swap/scratch file or partition Lesson 6, Topic B
Partition errors Lesson 6, Topic B
Slow file access Lesson 6, Topic B
OS not found Lesson 6, Topic B
Unsuccessful backup Lesson 6, Topic B
Unable to mount the device Lesson 6, Topic B
Drive not available Lesson 6, Topic B
Cannot access logical drive Lesson 6, Topic B
Data corruption Lesson 6, Topic B
Slow I/O performance Lesson 6, Topic B
Restore failure Lesson 6, Topic B

Appendix A: Mapping Course Content to CompTIA Certification

LICENSED FOR USE ONLY BY: SHARIF KHAIRY · 38990972 · JUN 18 2023
 Appendix A | A-17

Domain and Objective Covered in

Cache failure Lesson 6, Topic B
Multiple drive failure Lesson 6, Topic B
Causes of common problems Lesson 6, Topic B
Disk space utilization Lesson 6, Topic B
Insufficient disk space Lesson 6, Topic B
Misconfigured RAID Lesson 6, Topic B
Media failure Lesson 6, Topic B
Drive failure Lesson 6, Topic B
Controller failure Lesson 6, Topic B
Host bus adapter (HBA) failure Lesson 6, Topic B
Loose connectors Lesson 6, Topic B
Cable problems Lesson 6, Topic B
Misconfiguration Lesson 6, Topic B
Corrupt boot sector Lesson 6, Topic B
Corrupt filesystem table Lesson 6, Topic B
Array rebuild Lesson 6, Topic B
Improper disk partition Lesson 6, Topic B
Bad sectors Lesson 6, Topic B
Cache battery failure Lesson 6, Topic B
Cache turned off Lesson 6, Topic B
Insufficient space Lesson 6, Topic B
Improper RAID configuration Lesson 6, Topic B
Mismatched drives Lesson 6, Topic B
Backplane failure Lesson 6, Topic B
Tools and techniques Lesson 6, Topic B
Partitioning tools Lesson 6, Topic B
Disk management Lesson 6, Topic B
RAID and array management Lesson 6, Topic B
System logs Lesson 6, Topic B
Disk mounting commands Lesson 6, Topic B
net use Lesson 6, Topic B
mount Lesson 6, Topic B
Monitoring tools Lesson 6, Topic B
Visual inspections Lesson 6, Topic B
Auditory inspections Lesson 6, Topic B
4.4 G
 iven a scenario, troubleshoot common OS and Lesson 8, Topic A
software problems
Common problems Lesson 8, Topic A
Unable to log on Lesson 8, Topic A
Unable to access resources Lesson 8, Topic A
Unable to access files Lesson 8, Topic A
System file corruption Lesson 8, Topic A

Appendix A: Mapping Course Content to CompTIA Certification

LICENSED FOR USE ONLY BY: SHARIF KHAIRY · 38990972 · JUN 18 2023
 A-18 | Appendix A

Domain and Objective Covered in

End of life/end of support Lesson 8, Topic A
Slow performance Lesson 8, Topic A
Cannot write to system logs Lesson 8, Topic A
Service failures Lesson 8, Topic A
System or application hanging Lesson 8, Topic A
Freezing Lesson 8, Topic A
Patch update failure Lesson 8, Topic A
Causes of common problems Lesson 8, Topic A
Incompatible drivers/modules Lesson 8, Topic A
Improperly applied patches Lesson 8, Topic A
Unstable drivers or software Lesson 8, Topic A
Server not joined to domain Lesson 8, Topic A
Clock skew Lesson 8, Topic A
Memory leaks Lesson 8, Topic A
Buffer overrun Lesson 8, Topic A
Incompatibility Lesson 8, Topic A
Insecure dependencies Lesson 8, Topic A
Version management Lesson 8, Topic A
Architecture Lesson 8, Topic A
Update failures Lesson 8, Topic A
Missing updates Lesson 8, Topic A
Missing dependencies Lesson 8, Topic A
Downstream failures due to updates Lesson 8, Topic A
Inappropriate application-level permissions Lesson 8, Topic A
Improper CPU affinity and priority Lesson 8, Topic A
OS and software tools and techniques Lesson 8, Topic A
Patching Lesson 8, Topic A
Upgrades Lesson 8, Topic A
Downgrades Lesson 8, Topic A
Package management Lesson 8, Topic A
Recovery Lesson 8, Topic A
Boot options Lesson 8, Topic A
Safe mode Lesson 8, Topic A
Reload OS Lesson 8, Topic A
Snapshots Lesson 8, Topic A
Proper privilege escalations Lesson 8, Topic A
runas/Run As Lesson 8, Topic A
sudo Lesson 8, Topic A
su Lesson 8, Topic A
Scheduled reboots Lesson 8, Topic A

Appendix A: Mapping Course Content to CompTIA Certification

LICENSED FOR USE ONLY BY: SHARIF KHAIRY · 38990972 · JUN 18 2023
 Appendix A | A-19

Domain and Objective Covered in

Software firewalls Lesson 8, Topic A
Adding or removing ports Lesson 8, Topic A
Zones Lesson 8, Topic A
Clocks Lesson 8, Topic A
Network time protocol (NTP) Lesson 8, Topic A
System time Lesson 8, Topic A
Services and processes Lesson 8, Topic A
Starting Lesson 8, Topic A
Stopping Lesson 8, Topic A
Status identification Lesson 8, Topic A
Dependencies Lesson 8, Topic A
Configuration management Lesson 8, Topic A
System center configuration manager (SCCM) Lesson 8, Topic A
Puppet/Chef/Ansible Lesson 8, Topic A
Group Policy Object (GPO) Lesson 8, Topic A
Hardware compatibility list (HCL) Lesson 8, Topic A
4.5 Given a scenario, troubleshoot network Lesson 8, Topic B
connectivity issues
Common problems Lesson 8, Topic B
Lack of Internet connectivity Lesson 8, Topic B
Resource unavailable Lesson 8, Topic B
Receiving incorrect DHCP information Lesson 8, Topic B
Non-functional or unreachable Lesson 8, Topic B
Destination host unreachable Lesson 8, Topic B
Unknown host Lesson 8, Topic B
Unable to reach remote subnets Lesson 8, Topic B
Failure of service provider Lesson 8, Topic B
C
 annot reach server by hostname / fully qualified domain Lesson 8, Topic B
name (FQDN)
Causes of common problems Lesson 8, Topic B
Improper IP configuration Lesson 8, Topic B
IPv4 vs. IPv6 misconfigurations Lesson 8, Topic B
Improper VLAN configuration Lesson 8, Topic B
Network port security Lesson 8, Topic B
Component failure Lesson 8, Topic B
Incorrect OS route tables Lesson 8, Topic B
Bad cables Lesson 8, Topic B
Firewall (misconfiguration, hardware failure, software failure) Lesson 8, Topic B
Misconfigured NIC Lesson 8, Topic B
DNS and/or DHCP failure Lesson 8, Topic B
DHCP server misconfigured Lesson 8, Topic B
Misconfigured hosts file Lesson 8, Topic B

Appendix A: Mapping Course Content to CompTIA Certification

LICENSED FOR USE ONLY BY: SHARIF KHAIRY · 38990972 · JUN 18 2023
 A-20 | Appendix A

Domain and Objective Covered in

Tools and techniques Lesson 8, Topic B
Check link lights Lesson 8, Topic B
Confirm power supply Lesson 8, Topic B
Verify cable integrity Lesson 8, Topic B
Check appropriate cable selection Lesson 8, Topic B
Commands Lesson 8, Topic B
ipconfig Lesson 8, Topic B
ip addr Lesson 8, Topic B
ping Lesson 8, Topic B
tracert Lesson 8, Topic B
traceroute Lesson 8, Topic B
nslookup Lesson 8, Topic B
netstat Lesson 8, Topic B
dig Lesson 8, Topic B
telnet Lesson 8, Topic B
nc Lesson 8, Topic B
nbtstat Lesson 8, Topic B
route Lesson 8, Topic B
4.6 Given a scenario, troubleshoot security problems Lesson 10, Topic C
Common concerns Lesson 10, Topic C
File integrity Lesson 10, Topic C
Improper privilege escalation Lesson 10, Topic C
Excessive access Lesson 10, Topic C
Applications will not load Lesson 10, Topic C
Cannot access network fileshares Lesson 10, Topic C
Unable to open files Lesson 10, Topic C
Causes of common problems Lesson 10, Topic C
Open ports Lesson 10, Topic C
Services Lesson 10, Topic C
Active Lesson 10, Topic C
Inactive Lesson 10, Topic C
Orphan/zombie Lesson 10, Topic C
Intrusion detection configurations Lesson 10, Topic C
Anti-malware configurations Lesson 10, Topic C
Improperly configured local/group policies Lesson 10, Topic C
Improperly configured firewall rules Lesson 10, Topic C
Misconfigured permissions Lesson 10, Topic C
Virus infection Lesson 10, Topic C
Malware Lesson 10, Topic C
Rogue processes/services Lesson 10, Topic C
Data loss prevention (DLP) Lesson 10, Topic C

Appendix A: Mapping Course Content to CompTIA Certification

LICENSED FOR USE ONLY BY: SHARIF KHAIRY · 38990972 · JUN 18 2023
 Appendix A | A-21

Domain and Objective Covered in

Security tools Lesson 10, Topic C
Port scanners Lesson 10, Topic C
Sniffers Lesson 10, Topic C
Telnet clients Lesson 10, Topic C
Anti-malware Lesson 10, Topic C
Antivirus Lesson 10, Topic C
File integrity Lesson 10, Topic C
Checksums Lesson 10, Topic C
Monitoring Lesson 10, Topic C
Detection Lesson 10, Topic C
Enforcement Lesson 10, Topic C
User access controls Lesson 10, Topic C
SELinux Lesson 10, Topic C
User account control (UAC) Lesson 10, Topic C

Appendix A: Mapping Course Content to CompTIA Certification

LICENSED FOR USE ONLY BY: SHARIF KHAIRY · 38990972 · JUN 18 2023