TROUBLESHOOTING GUIDE

This guide is made to ease troubleshooting the iN-Command system. It will cover the
wiring code and where those wires are connected to the Body Control Module (BCM)
and Display Commander (DC), system functions, and what to look for to discern
where a problem could be.

Display Commander (DC)

Body Control Module (BCM)

Table of contents.........................................Page 1
Keystone wiring code..................................Page 2
Body Control Module wiring diagram.........Page 3, 4
BCM Pin Values...........................................Page 5 - 7
Device Pairing Functionality Testing...........Page 8 - 12
Troubleshooting..........................................Page 13

Page 1
Keystone 12 VDC Wire Standard

Page 2
 Hydraulic Wiring Guide for the BCM

BCM Pins 1-31 are on the Left side, ascending from Top to Bottom
BCM Pins 32-49 are on the Bottom and ascend from Left to Right
BCM Pins 50-80 on the Right side, ascending from Bottom to Top

Page 3
 Electric Wiring Guide for the BCM

BCM Pins 1-31 are on the Left side, ascending from Top to Bottom
BCM Pins 32-49 are on the Bottom and ascend from Left to Right
BCM Pins 50-80 on the Right side, ascending from Bottom to Top

Page 4
 BCM Pin Values
Pin NAME BCM FUNCTION NOTE A DMM
INPUT FROM SENDING UNIT SINGLE WIRE
1 FRESH 1 TANK IN 0-185KOHM VDC
WORKS ON RESISTANCE
INPUT FROM SENDING UNIT SINGLE WIRE
2 FRESH 2 TANK IN 0-185KOHM VDC
WORKS ON RESISTANCE
INPUT FROM SENDING UNIT SINGLE WIRE 0-.74V = EMPTY (○○○)
3 BLACK 1 TANK IN 0-185KOHM VDC
WORKS ON RESISTANCE .75-2.2V = 1/3 (●○○)
L INPUT FROM SENDING UNIT SINGLE WIRE 2.21-4.1V = 2/3 (●●○)
VE 4 BLACK 2 TANK IN 0-185KOHM VDC
LE WORKS ON RESISTANCE 4.2V = FULL (●●●)
K
TAN INPUT FROM SENDING UNIT SINGLE WIRE MEASURE FROM PIN 10
5 GREY 1 TANK IN 0-185KOHM VDC
WORKS ON RESISTANCE TO EACH INPUT
INPUT FROM SENDING UNIT SINGLE WIRE
6 GREY 2 TANK IN 0-185KOHM VDC
WORKS ON RESISTANCE
INPUT FROM SENDING UNIT SINGLE WIRE
7 GREY 3 TANK IN 0-185KOHM VDC
WORKS ON RESISTANCE
8 TANK COMMON 7VDC OUTPUT 7VDC
FROM MAIN BREAKER
9 LIGHT GROUP1 12V 15A IN INPUT 12VDC
BOX

10 LIGHT GROUP1 GND JUST A TERMINAL NO PCB TRACE NEEDED GND

11 LIGHT GROUP1 12V 15A OUT OUTPUT 12VDC FROM ZONE1 LIGHT IN 12V 12VDC
FROM MAIN BREAKER
12 LIGHT GROUP2 12V 15A IN INPUT 12VDC
BOX

13 LIGHT GROUP2 GND JUST A TERMINAL NO PCB TRACE NEEDED GND

14 LIGHT GROUP2 12V 15A OUT OUTPUT 12VDC FROM ZONE2 LIGHT IN 12V 12VDC
FROM MAIN BREAKER
15 LIGHT GROUP3 12V 15A IN INPUT 12VDC
BOX

16 LIGHT GROUP3 GND JUST A TERMINAL NO PCB TRACE NEEDED GND

17 LIGHT GROUP3 12V 15A OUT OUTPUT 12VDC FROM ZONE3 LIGHT IN 12V 12VDC
15A
FROM MAIN BREAKER
I/O

18 LIGHT GROUP4 12V 15A IN INPUT 12VDC

BOX
G
IN
HT
LIG

19 LIGHT GROUP4 GND JUST A TERMINAL NO PCB TRACE NEEDED GND

20 LIGHT GROUP4 12V 15A OUT OUTPUT 12VDC FROM ZONE3 LIGHT IN 12V 12VDC
FROM MAIN BREAKER
21 EXTERIOR LIGHT 12V 15A IN INPUT 12VDC
BOX

22 EXTERIOR LIGHT GND JUST A TERMINAL NO PCB TRACE NEEDED GND

OUTPUT 12VDC FROM EXTERIOR LIGHT 12V
23 EXTERIOR LIGHT 12V 15A OUT 12VDC
IN
FROM MAIN BREAKER
24 SECURITY LIGHT 12V 15A IN INPUT 12VDC
BOX

25 SECURITY LIGHT GND JUST A TERMINAL NO PCB TRACE NEEDED GND

OUTPUT 12VDC FROM INTERIOR LIGHT 12V
26 SECURITY LIGHT 12V 15A OUT 12VDC
IN
JUST LIKE SECURITY LIGHT
27 AWNING LIGHT 12V 3A OUT POWER FROM 15A INPUT 12VDC
FUNCTION 3A
28 AWNING LIGHT GND GND PASS THROUGH CONNECTION GND

Page 5
 33 OHM= FULL (●●●), 49
Fuel Station Tank Level IN 33- INPUT FROM SENDING UNIT SINGLE WIRE OHM= 2/3 (●●○)
N
IO 29
240 Ohm WORKS ON RESISTANCE 127 OHM= 1/3 (●○○), 240
AT
ST

OHM= Empty (○○○)

EL

Ω
FU

30 FUEL STATION GND GND PASS THROUGH CONNECTION GND

PROGRAMAMBLE 12V LATCH OR
AUX TRIGGER 31 AUX1 +12V OUT 1A 12VDC
MOMENTARY

32 GENERATOR START GND OUT OUTPUT GND UNTIL BUTTON IS RELEASED GND
GENERATOR PRIME/STOP GND
33 OUTPUT GND GND
OUT
34 GENERATOR SERVICE 12V IN 12V PULSES INPUT 12VDC
GENERATOR HOUR METER 12V
OR

35 12V INPUT TRIGGERS TIMER TO START 12VDC

AT

IN
ER
N
GE

33 OHM= FULL (●●●), 49

GENERATOR FUEL LEVEL IN 33- INPUT FROM SENDING UNIT SINGLE WIRE OHM= 2/3 (●●○)
36
240 OHM WORKS ON RESISTANCE 127 OHM= 1/3 (●○○), 240
OHM= Empty (○○○) Ω
37 GENERATOR GND GND PASS THROUGH CONNECTION GND
+12V HYDRAULIC VALVE 1.5A
38 OUTPUT 12V 1.5A 12VDC
(Landing Gear)
GND HYDRAULIC VALVE 1.5A
HYD 39 GND PASS THROUGH CONNECTION GND
(Landing Gear)
LANDING
JACKS 40 HYDRAULIC EXTEND OUT 12V 2A OUTPUT 12V FOR RETRACT VALVE 12VDC
2A
HYDRAULIC RETRACT OUT 12V
41 OUTPUT 12V FOR EXTEND VALVE 12VDC
2A
+12V HYDRAULIC VALVE 1.5A
42 OUTPUT 12V 12VDC
(Hyd slide sol)
HYD SLIDE 1.5A
GND HYDRAULIC VALVE 1.5A
43 GND PASS THROUGH CONNECTION 12VDC
(Hyd slide sol)
PROGRAMAMBLE 12V LATCH OR
44 AUX2 +12V OUT 12VDC
MOMENTARY
PROGRAMAMBLE 12V LATCH OR
45 AUX3 +12V OUT 12VDC
MOMENTARY
AUX 12V TRIGGERS

PROGRAMAMBLE 12V LATCH OR

46 AUX4 +12V OUT 12VDC
MOMENTARY
PROGRAMAMBLE 12V LATCH OR
47 AUX5 +12V OUT 1A 12VDC
MOMENTARY
PROGRAMAMBLE 12V LATCH OR
48 AUX6 +12V OUT 12VDC
MOMENTARY
PROGRAMAMBLE 12V LATCH OR
49 AUX7 +12V OUT 12VDC
MOMENTARY
PROGRAMAMBLE 12V LATCH OR
50 AUX8 +12V OUT 12VDC
MOMENTARY
LOCK OUT SLIDES, JACKS
TRAVEL LOCK 51 LOCKOUT SIGNAL IN 12V 12V INPUT FROM TOW VEHICLE BRAKE & AWNINGS WHEN
PRESENT 12VDC

52 WATER HEATER GND GND PASS THROUGH CONNECTION GND

WATER HEATER GAS +12V 1A
53 OUTPUT 12VDC TO GAS
ER

OUT 12VDC
AT

1A
HE

WATER HEATER ELECTRIC +12V

ER

54 OUTPUT 12VDC TO ELECTRIC 12VDC

1A OUT
AT
W

55 +12V WATER HEATER FAULT IN RECEIVE 12V FAUILT SIGNAL 12VDC

56 WATER PUMP +12V OUT 10A Output 12V to WATER PUMP 10A 12VDC
P
M

57 JUST A TERMINAL NO PCB TRACE NEEDED

PU

WATER PUMP GND GND

ER
AT

FROM MAIN BREAKER

W

58 WATER PUMP +12V IN 10A INPUT 12VDC

BOX

Page 6
 REVERSING POLARITY DC
59 GND OUT (AWNING#2) OUTPUT 12V POWER & GROUND
MOTOR 12V/GND
REVERSING POLARITY DC
60 12V OUT 15 AMP (AWNING#2) OUTPUT 12V GROUND & POWER
MOTOR 12V/GND
S
NG

15A
NI

REVERSING POLARITY DC
AW

61 GND OUT (AWNING#1) OUTPUT 12V POWER & GROUND

MOTOR 12V/GND
REVERSING POLARITY DC
62 12V OUT 15 AMP (AWNING#1) OUTPUT 12V GROUND & POWER 12V/GND
MOTOR
REVERSING POLARITY DC
63 GND OUT (REAR JACKS) OUTPUT 12V IN POWER & GROUND
MOTOR 12V/GND
REVERSING POLARITY DC
64 12V OUT 30 AMP (REAR JACKS) OUTPUT 12V IN GROUND & POWER
MOTOR 12V/GND
JACKS
REVERSING POLARITY DC
65 GND OUT (FRONT JACKS) OUTPUT 12V IN POWER & GROUND
MOTOR 12V/GND
REVERSING POLARITY DC
66 12V OUT 30 AMP (FRONT JACKS) OUTPUT 12V IN GROUND & POWER 12V/GND
MOTOR
REVERSING POLARITY DC
67 GND OUT (SLIDE#5) OUTPUT 12V IN POWER & GROUND
MOTOR 12V/GND
REVERSING POLARITY DC
68 12V OUT 30 AMP (SLIDE#5) OUTPUT 12V IN GROUND & POWER
MOTOR 12V/GND
REVERSING POLARITY DC
69 GND OUT (SLIDE#4) OUTPUT 12V IN POWER & GROUND
MOTOR 12V/GND
30A
REVERSING POLARITY DC
70 12V OUT 30 AMP (SLIDE#4) OUTPUT 12V IN GROUND & POWER
MOTOR 12V/GND

5 REVERSING POLARITY DC
71 GND OUT (SLIDE#3) OUTPUT 12V IN POWER & GROUND
E 1~ MOTOR 12V/GND
LID
.S REVERSING POLARITY DC
EC 72 12V OUT 30 AMP (SLIDE#3) OUTPUT 12V IN GROUND & POWER
EL MOTOR 12V/GND
REVERSING POLARITY DC
73 GND OUT (SLIDE#2) OUTPUT 12V IN POWER & GROUND
MOTOR 12V/GND
REVERSING POLARITY DC
74 12V OUT 30 AMP (SLIDE#2) OUTPUT 12V IN GROUND & POWER
MOTOR 12V/GND
REVERSING POLARITY DC
75 GND OUT (SLIDE#1) OUTPUT 12V IN POWER & GROUND
MOTOR 12V/GND
REVERSING POLARITY DC
76 12V OUT 30 AMP (SLIDE#1) OUTPUT 12V IN GROUND & POWER 12V/GND
MOTOR

77 GROUND IN INPUT FROM CHASSIS GROUND GND

FROM MAIN BREAKER
78 12V IN 15 AMP AWNING POWER INPUT 15A 12VDC
BOX
POWER
12V IN 30 AMP SLIDE & JACK FROM MAIN BREAKER
79 INPUT 12VDC
POWER BOX
30A
READ VOLTAGE ON INPUT( +12VDC IN FROM MAIN BREAKER
80 +12VDC IN POWER 12VDC
POWER) BOX

Page 7
 iN-Command Pairing and Functionality Test

The BCM should be wired correctly, without loose connections, and connected to 12 VDC at pin 80.
A RED LED will indicate that the BCM is receiving 12 VDC. A BLUE LED will indicate that Bluetooth
communication is working. (Note: BLUE LED will not be lit until the DC is turned "on" & connected to the
BCM)

The 3 toggle switches on the BCM correspond to the 3 dials underneath them. (In the event where
communication between the DC and BCM is non-functioning, these switches will enable "manual" functions
of the selected devices) The Left switch and knob are used for Electric Slides 1-5. The Middle switch and knob
are used for Front and Rear Electric Jacks (Hydraulic Jacks are manually controlled at the Hydraulic Pump. See
the Hydraulic Pump Manual Override in the RV owner's manual), and the Right switch and knob are used for
Awnings 1 and 2.

The DC will be mounted in a "all access" area near the entrance. On the DC, hold down the Power button (the
left button) for 5 seconds. After a moment, the Passcode Screen will appear. Enter your Passcode . If this is
the first time the DC has been powered on, an End User License Agreement (EULA)screen will appear. Upon
accepting the EULA, a Enter New Passcode screen will appear. Enter your new passcode twice.

Page 8
The DC will now Pair with the BCM and bring up the Home Screen If the Floor Plan has been loaded, All the
devices should be listed with corresponding actitation buttons

Starting with the Lights, cycle ON/OFF, IN/OUT each device. All the functions should be smooth and
instantaneous. Ensure all the Home Screen Main Buttons actuate/turn on the corresponding devices.

When turning on the Water Pump, open the Kitchen Faucet and listen for the pump to turn on. The Water
Pump is pressure controlled and will cycle based on demand. During this time the Water Pump button will
stay highlighted. Cycle the Generator. When the Generator is being cycled for the first time (or if it has been
a while since it has been used), it will need to be primed. Hold the Prime button down to 2 -5 seconds (it will
never "over prime") then hold the Start button down until the generator starts.

Page 9
The Start Button should turn Red and display Stop. Hold the Stop Button to stop the Generator.

If the DC is working correctly, a Handheld Device can now be added.

On the Home Page, scroll down the list of actuations (swiping UP on the left side of the screen) to the

Select the Bluetooth button.

The Pairing Screen will appear:

On the iOS Device, go to Settings and turn on Bluetooth. The iOS device will automatically begin broadcasting
a signal and it will show up in the Unpaired Devices list. Select the device. On both the iOS device and the DC,
a Pairing Request screen will appear. Accept the paring request. The BCM will now be listed in the iOS
Device's Bluetooth menu (i.e.: JENSENDC05E1F7). Select the BCM on the iOS device, it will show "Connected"
on the device's Bluetooth list, and the iOS device will show up in the DC's Paired Devices list. Now open the
iN-Command App on the device. It will pair and show the Home screen.

Display Commander

Page 10
 iOS (Apple) Device

The Android Devices pair a little differently:

When the Pairing Screen is open on the DC, ensure that Bluetooth is functioning on the Android device, and
open the iN-Command App. Select the Menu button the Android App and then the Bluetooth button. On the
DC press Discover and on the Android device press Scan. The BCM (i.e.: JENSENDC05E1F7) will show in the
Android's Unpaired list. Select the BCM. A Pairing Request will show on the DC and the Android device,
accept both. The BCM will now appear in the Android's Paired List with yellow font (indicating that it is
Actively paired with the BCM. There can be more than 1 BCM paired to a Android OR iOS device). Select the
Home button, the DC Pairing screen will appear, then the App will show the Home screen.

Android Device

Page 11
The iOS and Android device Apps need to have the correct floorplan downloaded from the BCM to display
the Trailer's functions. On either device (iOS or Android) go to the Settings screen and select the Reset
button. The Reset Menu will appear. Select Floorplan. The functions will populate on the App's Menu
screen. Press the Home button. Tanks and Generator functions will be listed (if a generator is in the
floorplan). Press the Function List button. The Functions will be listed with an activation button next to them.
The iOS or Android Device is now ready for use.

The iN-Command system can only be paired to 7 devices 4 Android and 3 iOS)and only 4 of them can be
active (3 Androids and 1 iOS). "Active" meaning they can activate functions and receive data. Apple
programming dictates that only 1 iOS device can be actively paired. To use another iOS device that is paired
to the iN-Command system, simply push the iOS App's Power button and shut the App down. This will
disconnect the device from the BCM without having to go to the iOS device's Bluetooth list and disconnecting
it. The new iOS device will need to have the BCM selected in it's Bluetooth settings before opening the App.

3 Android devices are able to be used at one time. If a user wishes to use the 4th paired Android device,
simply use the Power button on the device's App. The Android device will disconnect to allow the other
device to be active.

To verify that the Handheld device is connected to the DC, select the Interior Lights button. All the Interior
Lights should cycle with each button press and the corresponding buttons on the handheld device and DC
should cycle from OFF to ON and vice versa.

Using the handheld device, cycle through all the functions previously tested on the DC. Ensure the DC display
correlates with the handheld device's. While testing the handheld device, push buttons on the DC. Lights
should function while using a Motor Function (slide, awning, etc.). Other Motor Functions should NOT be able
to actuate while a Motor Function is in use. A System Busy message should appear.

Using the DC, cycle through all the functions and ensure the corresponding buttons on the handheld device
mirror the DC's as well.

Disconnect Shore Power and start the Generator. Retest the DC and handheld device. If the RV/Trailer has a
12VDC battery installed, Turn off the generator and retest the DC and handheld device. Motor Functions will
stop at 10.7 VDC. Lights will cease functioning at 10 VDC and the DC will shut down.

When connecting multiple handheld devices, connection should be smooth, no other devices should be
kicked off, actuation of systems on one device should correspond to the buttons on other devices, and only
the non-motorized functions should be able to be actuated by any device while motorized functions are being
actuated on one device.

Page 12
 Troubleshooting
Troubleshooting The iN-Command system is pretty painless. The BCM and DC simulate all the lights, gauges,
and switches on the old control panels. The BCM Pin Vales portion of this guide will clear most issues.
Basically, if the BCM does not have the desired voltage, or signal, input, it will not be able to function or read
tanks. Also, if the BCM has the correct output voltage or signal , but nothing is functioning, the problem lies
elsewhere.
Symptom Solution
Try cycling the DC with the Power button.

Display Commander (DC) will not Check main fuse in Distribution Panel.
turn ON or no front panel Check 12V+ on wire to DC using a Digital
operation Multimeter.
Check Ground wire to DC.

Try cycling power using the RV main breaker.

Check the Red power LED is off,

No power to the Body Control Check the fuse in the Distribution Panel.
Module (BCM), The Red Light is
off Check 12V+ on wire at pin 80.
Disconnect wire from 8, if BCM powers up,
there is a short on the wire. Correct wiring.
Check Ground wire at pin 77.
Disconnect 12V+ and Ground wires from the
back of DC.

DC screen flashing on and off Shut off all power to the BCM and DC.
after installation Reconnect 12V+ and Ground wires from the
back of DC.
Return power to BCM and DC.
First, check the fuse in the main breaker box
Awnings do not move then look for 12V+ at Pin 78.Ensure the relay
activates*.
First check the fuse in the main breaker box
Slide Rooms do not move then look for 12V+ at Pin 79. Ensure the relay
activates*.
Replace the relay with one from an unused
*Relay not activating
circuit by gently pulling it off the board.

Any issues that are related to iN-Command that cannot be cleared using the above list will be tied to the BCM
and DC hardware and software. Careful inspection of the BCM will need to be done (possibly blowing the
BCM board with air to remove any dust and debris or conductive material). If the BCM looks clean and
undamaged (no burnt or cracked components) with all the wires secure and not touching each other,
troubleshooting the program is needed.
Contact an ASA representative 1-877-845-8750

Page 13