REAL ESTATE MANAGEMENT SERVICES

Prepared by Prepared for

Colliers International (Philippines) Edward Choi Jr.
Real Estate Management Services July 18, 2019

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

AGENDA

01 WHO ARE WE?

04 WHY COLLIERS?

02 WHAT WE DO?

03 HOW CAN WE ADD VALUE TO

YOUR PROPERTY?

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

 HISTORY
502 OFFICES IN 69 COUNTRIES COLLIERS INTERNATIONAL PHIL.
USA 140
› 100% owned by CMN, a FirstService Company
Canada 31
Latin America 24 › Asian background: Colliers was founded in Australia
Asia Pacific 199 and was formerly a Jardine Pacific company
EMEA 108 › Established in the Philippines in 1994
Revenues US2.6 b
› ISO 9001-2015 accredited
Professionals & Staff 16,300
Property Managed 2 billion sq ft
› Offices in Manila and Cebu. National network of REMS
delivery centers.
Colliers International ranked in the
top two commercial real estate brands globally. › More than 600 Head Office and site staff
Ranked No. 5 in the Global Outsourcing 100 by the › Full Range of Professional Property Services
International Association of Outsourcing Professionals. 6th
year in Top 100. › International Network

Voted Best Overall Adviser & Consultant in the Philippines in 2011, 2012, 2013 and 2014.

Voted Best Agency/Letting Advisor in the Philippines in 2014.

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL
BUSINESS LINES
Real Estate
Advisory Services Transactional Services
Management Services

• Valuation & Appraisal • Property Management • Tenant

• Development • Asset / Investment Representation
Consultancy Management • Landlord Agency
• Land Administration • Facility Management • Investment
• Project Consultancy • Estate/Township • Sales and Acquisitions
Management
• Research Consultancy
• Project Management
• Oil and Gas Plant
Maintenance

CORPORATE REAL ESTATE SERVICES

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL
 REAL ESTATE MANAGEMENT SERVICES
SERVICE CAPABILITY

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

SERVICE OBJECTIVES

› To enhance the value of your properties / facilities

› To provide a cost effective property management services

› To achieve Customer Satisfaction at all levels

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

SERVICE APPROACH
REMS organizational structure is geared to provide cost-
effective management and operation with our well-trained
professional staff who will perform within agreed KPIs and
SLAs.

Colliers shall aim to self-perform most of the services with our

in-house (not outsourced) Engineers and Technicians and
seasoned Managers although, specialized services shall be
sub-contracted (Security, Housekeeping, Pest Control, OEM
suppliers etc.)

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

REPORT MODEL
Colliers shall prepare reports in the following schedule:
Monthly
– Operational highlights, performance evaluation and recommendations
– Inventory reports of supplies, consumables, tools, appliances and equipment
– Other requirement by the client, agreed between both parties at the onset of the engagement
Annual
– Audit findings and recommendations | Technical and Safety Audits
– Maintenance recommendations. Colliers recommends for both parties to conduct a Business
Planning to discuss annual direction on premises maintenance.

Coordination Meetings
– Monthly internal meeting between Colliers Senior Account Manager and Property Manager
– Monthly meeting between Colliers Property Manager and client’s counter-part
– Quarterly internal meeting between Colliers Senior Manager, Property Manager and client’s
representative
– Semi-annual internal face-to-face meeting between Colliers Senior Manager and Property
Manager
– Annual Business Planning Session

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

SERVICE PROVISION: PRE-OPERATION STAGE
Consultancy- min of 1 year engagement during Design Development phase which includes attendance to
Design/Project Meetings (Integrated Approach)
Operation’s Manuals Operation’s Best Practices
› Tenant Guidelines, Estate House Rules and Regulation › Pre Design Inputs on property operation
› Fit Out, Design Guidelines, Construction Guidelines › LEED compliance requirements
› Fire Safety and Security Manual › Engineering Design Pros and Cons
› Billing and Collection Policy › Energy Savings and Conservation
› Quality Management Systems and Procedures (ISO 9001:2015) › Technology Trends and Innovation on building operation

Budget Study- min of 6 months upon completion of Construction Plans including 3 iterations
Budget Preparation Cash Flow Projections
› OPEX / CAPEX › Developers Advances vs Operational Expenses
› CUSA and Association Dues Derivation and Benchmarking › Move In Fees and Start Up Funds derivations
› Expense Management on Equipment Operation › Revenue Forecasting vs Sales/Lease take up and Move in
› Real Estate Tax and Insurance projections

Testing and Commissioning- attendance to functionality test by OEM and contractors and sign off for acceptance
and completion. Minimum of 6 months.
Architectural, Structural, Mechanical, Electrical, Plumbing, Sanitary (ASMEPS) Owners Representatives in Project Acceptance

› Mechanical System › FDAS/Fire Suppression › Construction Punch listing › Project Hand and Acceptance Sign Off
› Electrical System › Generator Sets › Building and Equipment Audit › Warranty Certificates, Operation Manuals
› Plumbing System › Preventive Maintenance Service Contracts › Pre Test Run (Base Load and Full Load)
COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL › Permit to Operate and Compliance Monitoring
TRACK RECORD: CONSULTANCY (Pre ops)
Dover Hills-New Manila San Juan
San Miguel Corporation
• High End Townhouse in New Manila
• Engaged: Consultancy
• November 2013

Menarco Boutique Building - BGC

Menarco Development Corp.
• GREEN LEED BUILDING - GOLD CERTIFIED
• Engaged: Design Development
• March 2013

ePerformax and The Genesis – Roxas, Capiz

Pueblo de Panay, Inc.
• First BPO company Pueblo de Panay Technopark
• Engaged: Design Development
• December 2017

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

TRACK RECORD: CONSULTANCY (Pre ops)
Horizons 101 –Cebu
Taft Properties
• City’s Tallest Condominium Towers
• Operation and Budget Study
• Engaged: Design Development
• June 2017

Mabuhay Tower – Cebu

Enrison Holdings, Inc.
• BPO Building
• Engaged: Design Development
• July 2017

The Corinthian Residences –Cebu

Landtraders World Properties Corp.
• Condominium Building
• Engaged: Consultancy
• Sept 2017

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

SERVICE PROVISION: FULL OPERATION STAGE
Property Management
Administrative and Management Functions
Hospitality Services Vendor Management Condo Corp Functions
› Owner & Tenant › Housekeeping › Board Meetings
Relations › Landscaping › Membership Meetings
› Reception › Pest Control › Annual Meetings and
› Switchboard Services › Security Elections

Financial Services
Budget Preparation Accounting Billing & Collection

› OPEX / CAPEX › Bookkeeping › Dues, CUSA, Utilities

› Forecasting › Financial Reporting › Processing of A/Rs and
› CUSA and Association › Cash Management payables
Dues Benchmarking › REMS ACT software

Engineering and Technical Operations & Maintenance (O&M)

Mechanical, Electrical, Specialized Minor Civil Special Projects
Plumbing Equipment Works Management
› Mechanical System › Fire Suppression › Carpentry, Plumbing › CAPEX Projects (i.e.
› Electrical System › FDAS › Repairs repainting)
› Plumbing System › Genset

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

 TRACK RECORD: TOTAL PLANT MAINTENANCE
Overview: Total Plant Maintenance Scope of Works
Preventive Maintenance / Routine Works:
− Electrical
− Mechanical
− Instrumentation
− Fire Protection and
− Civil Works
Adhoc services / Specialty works
− Civil works e.g. Grass cutting
− Vehicle / Fleet Maintenance
− Major / Minor repair of MEPF
equipment
− Major / Minor Special Projects
− Calibration Works for all Critical
Equipment

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

We are serving all six terminals nationwide...since 2012

Poro, San Fernando, La Union

San Pascual, Batangas

Main Chevron Terminal
Import Terminal
2.1 million barrels (340 M liters)
capacity
Lapu Lapu, Cebu

Amlan, Negros Oriental

Jimenez, Misamis Occidental

Sasa, Davao

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

HSSE Policy that we embraced…..
Some of these Health, Safety, Security and Environment policies,
programs and arrangements are:

− TPM Drug and Alcohol Use Policy − Fall Protection Program

− Smoking Policy − Respiratory Protection Program
− Cell Phone Use Policy − PPE Standards
− TPM Safety Indoctrination − Incident Monitoring and Prevention
− On boarding procedure Program
− Safe System of Work − Incident Reporting and Investigation
− Emergency Procedures Procedures
− Rescue Procedures − Loss Causation Procedures
− Risk Assessment Procedures − Journey Management Plan
− Hazard Communication Program − Employee Evaluation Program
− Waste Management
− HSSE Improvement Program etc…

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

HSSE Planning and Execution

In TPM we have set our objectives, develop standards & work instructions.

Colliers TPM Staff at their standard PPE

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

HSSE Planning and Implementation

− Develop emergency response plan

− Develop arrangement to comply
with national legislations and
international standards.
− Developing HSSE plans and other
arrangements

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

CMMS Management Review in session….
Proprietary Software Automation

TPM Management periodically

review schedules and
accomplishment as presented
in the dashboard of task to
determine whether the system
is helping the company to
achieve goals and client
expectations.

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

Safety Competency Programme 2019

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

Where is TPMaintenance right now?

1,407,730
Incident Free
Safe Worked Man Hours
As of June 15, 2019

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

A milestone…1,000,000 Man-Hours Zero Incident Award
(June 30, 2018)

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

 TRACK RECORD: FACILITIES MANAGEMENT

Technical Services Technical Services Technical Services

Multi-located Multi- located Multi- located

• 800 seat BPO Facility in Taguig City • 9 facilities in Metro Manila • 5 critical data centers facilities in
• 1500 seat BPO facility in Mandaluyong • Over 65,000 sqm Metro Manila
• 600 seat BPO Facility in Mandaluyong • Managed since: May 2014 • Managed since : 2013
• 800 seat BPO Facility in Alabang
• 1000 seat BPO Facility in Alabang
• Managed since 2009

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

TRACK RECORD: FACILITIES MANAGEMENT

Australian Embassy
• 47 Expatriate houses in General Motors
Canadian Embassy New Zealand Embassy • IFM in Taguig City and Eastwood
Makati and Alabang
• 15 Expatriate houses in • 2 Expatriate houses in • GM GBS dedicated support facility
• Managed since: 2008
Makati Makati • Managed since: April 2015
• 8 Staff
• Managed since: 2011 • Managed since: 2011 • GM GCCX dedicated support facility
• Managed since December 2017

Chevron Toyota
Decathlon
• Caltex 162 Service Stations Site • 10 floor dealership in Bay The World Bank
• Technical Support Services
Upgrade & Maintenance Area; 1 of 5 dealerships • Office Support Services of
of Decathlon
services in Luzon since 2007 • Managed since: Dec 2017 World Bank’s Philippine
• Alabang, Muntinlupa
• Total Plant Maintenance of Main • 4 floor dealership in headquarters in Taguig City
• Managed since: 2018
Terminals in the Philippines Dasmarinas, Cavite; 2 of 5 • Since: 2009
• 1 Staff
• Since: 2012 dealerships • 5 Staff
• 45 Staff • Managed since: May 2018

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

 TRACK RECORD

One Tagaytay Place Sindalan Town Center The Podium West Tower Pacific Plaza Towers
• Hotel and Condominium • Strip Mall • Corporate Headquarter • Residential Condominium
• Tagaytay • San Fernando, Pampanga • Mandaluyong City • Bonifacio Global City, Taguig
• Consultancy and Technical Services • Consultancy • Full Property Management (2019) • Property Management

Globe
Viridian in Greenhills A. CBK Building
• Corporate Data Center in
• Residential Condominium • Corporate Headquarter
Valero and General Trias, Cavite
• Full Property Management • Binondo, Manila
• Managed Since: May 2017
• Managed since: March 2017 • Managed since: Sept. 2017

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

 TRACK RECORD: PROPERTY MANAGEMENT)

SM Cyberwest Avenue SM Data Center One E-com Center Pico de Loro

Quezon City Mall of Asia Complex Mall of Asia Complex Nasugbu Hamilo
GFA: 42,941 sqm GFA: 1,260 sqm GFA: 90,000 sqm GFA: 190,000 sqm
Since: 2014 Since: 2004 Since: 2007 Since: 2013

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

TRACK RECORD: PROPERTY MANAGEMENT

Lee Gardens One Global Place Regent Parkway Orient Square

Mandaluyong City BGC BGC Ortigas
GFA: 13,000 sqm GFA: 33,000 sqm GFA: 45,000 sqm GFA: 45,000 sqm
Since: 2012 Since: 2012 Since: 2012 Since: 2007

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

 TRACK RECORD: PROPERTY MANAGEMENT (Commercial)

BDO Equitable Bank Tower Sun Life Centre Petron Mega Plaza Security Bank Center
Makati CBD Bonifacio Global City Makati CBD Makati CBD
GFA: 32,065.40 sq.m GFA: 36,716 sqm GFA: 53,219 sq.m GFA: 33,766.17sqm
Since: 1998 Since: 2010 Since: 2003 Since: 2016

Orient Square Menarco Tower Horizon 101

Buildcomm Center Cebu City
Ortigas Center Bonifacio Global City Cebu City
GFA: 48,487 sq.m Since: 2017 Since: 2016
Since: 2016
Since: 2000

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

TRACK RECORD: PROPERTY MANAGEMENT (Residential)
7 Condominium Buildings

Robinsons Adriatico Residences Axis Residences Woodsville Viverde Mansions

Malate, Manila Mandaluyong Parañaque
GFA: 92,209.47 sqm GFA: 57,833.30 sqm GFA: 33,292 sqm
Since: 2012 Since: 2015 Since: 2015

The Trion Towers

BGC, Taguig
GFA: 37,000sqm
Since: 2016

East of Galleria The Sapphire Bloc Gateway Garden Ridge

Ortigas Ortigas Mandaluyong
GFA: 40,805.50 sqm GFA: 87,143.10 GFA: 26,420.96 sqm
Since: 2012 Since: 2015 Since: 2015

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

TRACK RECORD: PROPERTY MANAGEMENT (Residential)
Cebu and Davao Projects

Apple One Tower Damosa Fairlane (Davao) Seawind Condominium One Pavilion
Since: 2014 Since: 2016 (Davao) Since: 2014
Since: 2016

The Padgett Place Midori Residences Grand Residences Apple One Banawa Heights
Since: 2013 Since: 2015 Since: 2013 Since: 2012

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

TRACK RECORD: PICO DE LORO
Full Operations: Property Management

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

TRACK RECORD: APPLE ONE BANAWA, CEBU CITY
Full Operations: Property and Estate Management

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

 TRACK RECORD: PROPERTY MANAGEMENT (Township/Subdivision)

Lindenwoods Subdivision Brazilia Heights Susana Heights Woodsville Residences

Muntinlupa Muntinlupa Muntinlupa Bicutan Paranaque
Since: 2014 Since: 2014 Since: 2014 Since: 2013

Dover Hills Astana Subdivision

New Manila Quezon City Cebu City
Since: 2013 Since: 2015

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

 TRACK RECORD

Ultima Residences (Cebu) Keppel Center (Cebu) Soltana Nature Residences –

Full Property Management Full Property Management Cebu
2018 2018 Full Property Management
2018

Amani Grand Resort and Residences –

Sundance Residences (Cebu)
Tower 1
Full Property Management
Five (5) Residential Condominium
2018
Towers – Cebu
COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL
Full Property Management 2017
Service Provision Organizational Strength
Level 1: Senior Account

Managing Director
Management

Executive Director & Head

REMS & Facilities Management

Associate Director
Operations
Level 2: Off-Site Account

Account Manager Account Manager Account Manager Account Manager Account Manager
REMS SM Cebu 2 REMS SM BGC- REMS SM SOUTH REMS SM NORTH REMS MM
Management

MAKATI
Level 2: Support Group

REMS Technical & REMS Accounting Services REMS Support Services

Engineering Services Team Team Team

Managed Accounts Managed Accounts Managed Accounts Managed Accounts Managed Accounts
Level 3:

Labour
Direct

- Senior Manager (onsite) - Senior Manager (onsite) - Senior Manager (onsite) - Senior Manager (onsite) - Senior Manager (onsite)
- Dedicated personnel (onsite) - Dedicated personnel (onsite) - Dedicated personnel (onsite) - Dedicated personnel (onsite) - Dedicated personnel (onsite)

Third Party Contractors Third Party Contractors Third Party Contractors Third Party Contractors Third Party Contractors
Level 4:

- Services - Services - Services - Services - Services

TPC

- Materials & Consumables - Materials & Consumables - Materials & Consumables - Materials & Consumables - Materials & Consumables

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

 Philippines Real Estate Management Services
Organizational Chart 2019

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL
We add value thru Trainings…

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

CLIENT IS OUR PRIORITY…..
COLLIERS EVENTS 2018

ASIA CEO FORUM | MAYOR TOMMY

OSMENA | MAAYO HOTEL CEBU CITY |
19June 2018

VALUATION AND APPRAISAL

TRAIN THE TRAINERS FORUM
FAIRMONT HOTEL | 08June 2018

REAL TALK | CREATING MEMORABLE

DESTINATION | BEST PRACTICES
DUSIT THANI | 31May 2018

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

PRIORITY CLIENT ENGAGEMENT |
COLLIERS EVENTS 2018
DESIGN FORUM | WELLNESS IN THE
WORKPLACE | DUSIT THANI
22MAY 2018

QUARTERLY PROPERTY MARKET

BRIEFING | FIRST QUARTER 2018
INSULAR LIFE MAKATI | 18May 2018

ICT AWARDS NIGHT | MARRIOT

HOTEL| 22 March 2018

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

Safety Recognition
› Chevron Philippines Inc Property & Facilities Optimization Incident
free operation in 2011-2015

› Chevron Property & Facilities Optimization Asia Pacific recognizes

the contribution of Colliers International for achieving 2M Hours
Incident Free Operation for 2011-2015

› Chevron Philippines Inc, Zero Incident Safety Record

for 2014

› Shell Philippines Exploration BV, seven years Loss Time Injury (LTI)
Free
› Department of Labor and Employment (government) four
consecutive years without lost time accidents as of 2015 Zero hours

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

Why Colliers REMS?

COLLIERS INTERNATIONAL | PRIVATE & CONFIDENTIAL

 Colliers International | Philippines
Colliers International Philippines (Manila)
11F Frabelle Business Center
111 Rada Street Legaspi Village
Makati City 1229 Philippines
Tel: 632 888 9988 Fax: 632 858 9001

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inferred or implied terms, conditions and warranties arising out of this document and excludes all liability for loss and damages arising there from. This publication is for confidential use only and is the copyrighted property of
Colliers International and/or its licensor(s). ©2017. All rights reserved.
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