Training Plan HSK NC III

REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

AKLAN CATHOLIC COLLEGE, INC.
Kalibo, Aklan
Telephone No. (036) 268-4152
Website: [email protected]
TRAINING PLAN
Qualification Title: HOUSEKEEPING NC Level: III Total Training Hours: 200 hrs + 64 hrs SIL
Name of TVI: Aklan Catholic College, Inc. Name of Enterprise: Aklan Provincial Tourism Office
Training Period Training Duration Support

Competencies to be achieved (Month/Year) Relevant Method of Mechanism
Learning Activities/Task Training Method
and learning outcomes TVI Establishment Personnel Assessment Based on
TVI Establishment
Days Hours Days Hours Trainee’s Need
Basic Competencies
Basic 1: Lead Workplace Communication
LO 1: Communicate 1.1. Select relevant 2 2 Lecture Basic Trainer Direct Modules
information about workplace communication method Hours Hours Observation
processes based on workplace Projector
procedures.
1.2. Communicate multiple Oral interview Computer/
operations involving and written test laptop
several topics/areas power point
following enterprise presentation
requirements.
1.3. Apply questioning to gain
extra information.
1.4. Identify relevant sources
of information in
accordance with
workplace/client
requirements.
1.5. Select and organize
information following
enterprise procedures.
1.6. Undertake verbal and
written reporting when
required.
1.7. Apply and maintain
communication and
negotiation skills in all
relevant situations.
AKLAN CATHOLIC COLLEGE, INC
ARCH. GABRIEL M. REYES ST., KALIBO, AKLAN
TELEPHONE NO. 268-4152
[email protected]
Kalibo, Aklan
Telephone No. (036) 268-4152
LO2: Lead workplace 2.1. Search response to 2
discussions workplace issues following Hours
enterprise procedures.
2.2. Provide response to
workplace issues
immediately.
2.3. Make constructive
contributions to workplace
discussions on such issues
as production, quality and
safety.
2.4. Communicate promptly
goals/objectives and action
plans undertaken in the
workplace.
LO3: Identify and 3.1. Identify issues and 2
communicate issues arising in problems as they arise. Hours
the workplace 3.2. Organize information
regarding problems and
issues coherently to
ensure clear and effective
communication.
3.3. Initiate dialogue with
appropriate personnel.
3.4. Raise communication
problems and issues as
they arise.
3.5. Address identified barriers
in communication
appropriately.
Basic 2: Lead Small Teams

LO1: Provide team leadership 1.1. Identify and present work 1 Hour 2 Lecture Basic Trainer Direct Modules
requirements to team Hours Observation
members based on Projector
company policies and
procedures.

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Telephone No. (036) 268-4152
1.2. Communicate reasons for Oral interview Computer/
instructions and and written test laptop
requirements to team power point
members based on presentation
company policies and
procedures.
1.3. Recognize, discuss and
deal with team members’
and leaders’ concerns base
on company practices.
LO2: Assign responsibilities 2.1. Allocate responsibilities 1 Hour
having regard to the skills,
knowledge and aptitude
required to undertake the
assigned task based on
company policies.
2.2. Allocate duties having
regard to individual
preference, domestic and
personal considerations,
whenever possible.
LO3: Set performance 3.1. Establish performance 1 Hour
expectations for team expectations based on
members client needs.
3.2. Expect performance base
on individual team
members knowledge,
skills, and aptitude.
3.3. Discuss and disseminate
performance expectations
to individual team
members.
LO4: Supervise team 4.1. Monitor performance 1 Hour
performance based on defined
performance criteria
and/or assignment
instruction.

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Kalibo, Aklan
Telephone No. (036) 268-4152
4.2. Provide team members
with feedback, positive
support and advice on
strategies to overcome any
deficiencies based on
company practices.
4.3. Refer performance issues
which cannot be rectify or
address within the team to
appropriate personnel
according to employer
policy.
4.4. Keep team members
inform of any changes in
the priority allocated to
assignments or tasks
which might impact on
client/customer needs and
satisfaction.
4.5. Monitor team operations
to ensure that
employer/client needs and
requirements are met.
4.6. Provide follow-up
communication on all
issues affecting the team.
4.7. Complete all relevant
documentation in
accordance with company
procedures.
Basic 3: Apply Critical Thinking and Problem-Solving Techniques in the Workplace
LO1: Examine specific 1.1. Examine variances from 1 Hour 2 Lecture Basic Trainer Direct Modules
workplace challenges normal operating Hours Observation
parameters, and product Projector
quality.
1.2. Define extent, cause and Oral interview Computer/
nature of the specific and written test laptop
problem through

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Telephone No. (036) 268-4152
observation, investigation power point
and analytical techniques. presentation
1.3. State and specify problems
clearly.
LO2: Analyze the causes of 2.1. Identify possible causes of 1 hour
specific workplace challenges specific problems based on
experience and the use of
problem-solving
tools/analytical techniques.
2.2. Develop possible cause
statements based on
findings.
2.3. Identify fundamental
causes per results of
investigation conducted.
LO 3: Formulate resolutions 3.1. Consider all possible 1 hour
to specific workplace options for resolution of
challenges the problem.
3.2. Consider strengths and
weaknesses of possible
options.
3.3. Determine corrective
actions to resolve the
problem and possible
future causes.
3.4. Develop action plans
identifying measurable
objectives, resource needs
and timelines in
accordance with safety
and operating procedures.
LO 4: Implement action plans 4.1. Implement and evaluate 1 Hour
and communicate results action plans.
4.2. Prepare results of plan
implementation and
recommendations.
4.3. Present recommendations
to appropriate personnel.

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4.4. Follow-up
recommendations, if
required.
Basic 4: Work in a Diverse Environment

LO 1: Develop an individual’s 1.1. Recognize and respect 1 Hour 2 Lecture Basic Trainer Direct Modules
cultural awareness and individual differences with Hours Observation
sensitivity clients, customers and Projector
fellow workers in
accordance with enterprise Oral interview Computer/
policies and core values. and written test laptop
1.2. Respond to differences in power point
a sensitive and considerate presentation
manner.
1.3. Accommodate diversity
using appropriate verbal
and non-verbal
communication.
LO 2: Work effectively in an 2.1. Recognize and document 1 Hour
environment that knowledge, skills and
acknowledges and values experiences of others in
cultural diversity relation to team
objectives.
2.2. Encourage fellow workers
to utilize and share their
specific qualities, skills or
backgrounds with other
team members and clients
to enhance work
outcomes.
2.3. Maintain relations with
customers and clients to
show that diversity is
valued by the business.
LO 3: Identify common issues 3.1. Effectively address and 1 hour
in a multicultural and diverse resolve diversity-related
environment conflicts within the
workplace.
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3.2. Minimize and address
discriminatory behaviours
towards
customers/stakeholders
accordingly.
3.3. Change management
policies within the
organization
Basic 5: Propose Methods of Applying Learning and Innovation in the Organization
LO 1: Assess work 1.1. Incorporate reasons for 1 hour 2 Lecture Basic Trainer Direct Modules
procedures, processes and innovation to work Hours Observation
systems in terms of procedures. Projector
innovative practices 1.2. Research models of
innovation. Oral interview Computer/
1.3. Analyze gaps and barriers and written test laptop
to innovation in one’s work power point
area. presentation
1.4. Identify staff who can
support and foster
innovation in the work
procedure.
LO 2: Generate practical 2.1. Conceptualize ideas for 1 hour

action plans for improving innovative work procedure
work procedures, processes to foster innovation using
individual and group
techniques.
2.2. Evaluate and discuss
range of ideas with other
team members and
colleagues.
2.3. Select work procedures
and processes subject to
change based on
workplace requirements
(feasible and innovative).
2.4. Propose practical action
plans to facilitate simple

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changes in the work
procedures, processes and
systems.
2.5. Apply and use critical
inquiry to facilitate
discourse on adjustments
in the simple work
procedures, processes and
systems.
LO 3: Evaluate the 3.1. Analyze work structure to 1 hour
effectiveness of the proposed identify the impact of the
action plans new work procedures.
3.2. Consult co-workers/key
personnel to know who
will be involved with or
affected by the work
procedure.
3.3. Develop and evaluate
work instruction
operational plan of the
new work procedure.
3.4. Record feedback and
suggestion.
3.5. Update operational plan.
3.6. Review results and impact
on the developed work
instructions.
3.7. Evaluate results of the
new work procedure.
3.8. Recommend adjustments
based on results gathered.
Basic 6: Use Information Systematically

LO 1: Use technical 1.1. Collate and organize 4 2 Lecture Basic Trainer Direct Modules
information information into a suitable Hours Hours Observation
form for reference and Projector
use.

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Telephone No. (036) 268-4152
1.2. Classify stored information Oral interview Computer/
so that it can be quickly and written test laptop
identified and retrieved power point
when needed. presentation
1.3. Advise and offer guidance
to people who need to find
and use information.
LO 2: Apply information 2.1. Operate technical 2
technology (IT) information using agreed hours
procedures.
2.2. Operate appropriate and
valid procedures for
inputting, maintaining and
archiving information.
2.3. Utilize software required to
execute the project
activities.
2.4. Handle, edit, format and
check information and
data obtained from a
range of internal and
external sources.
2.5. Extract, enter, and process
information to produce the
outputs required by
customers.
2.6. Share own skills and
understanding to help
others.
2.7. Implement specified
security measures to
protect the confidentiality
and integrity of project
data held in IT systems.
LO 3: Edit, format and check 3.1. Use basic editing 2
information techniques. Hours
3.2. Check accuracy of
documents.

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3.3. Use editing and formatting
tools and techniques for
more complex documents.
3.4. Use proof reading
techniques to check that
documents look
professional
Basic 7: Evaluate Occupational Safety and Health Work Practices
LO 1: Interpret Occupational 1.1. Identify OSH work 1.5 2 Lecture Basic Trainer Direct Modules
Safety and Health practices practices issues relevant to hours Hours Observation
work requirements. Projector
1.2. Determine OSH work
standards and procedures Oral interview Computer/
based on applicability to and written test laptop
nature of work. power point
1.3. Identify gaps in work presentation
practices related to
relevant OSH work
standards.
LO 2: Set OSH work targets 2.1. Gather relevant work 1 Hour
information necessary to
determine OSH work
targets.
2.2. Agree upon OSH indicators
based on gathered
information to measure
effectiveness of workplace
OSH policies and
procedures.
2.3. Endorse agreed OSH
indicators for approval
from appropriate
personnel.
2.4. Receive OSH work
instructions in accordance
with workplace policies
and procedures.

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LO 3: Evaluate effectiveness3.1. Observe OSH Practices 1.5
of Occupational Safety and based on workplace Hours
Health work instructions standards.
3.2. Measure observed OSH
practices against approved
OSH metrics.
3.3. Assess findings regarding
effectiveness and identify
gaps implemented based
on OSH work standards.
Basic 8: Evaluate Environmental Work Practices
LO 1: Interpret 1.1. Identify environmental 1 Hour 2 Lecture Basic Trainer Direct Modules
environmental practices, work practices issues Hours Observation
policies and procedures relevant to work Projector
requirements.
1.2. Determine environmental Oral interview Computer/
standards and procedures and written test laptop
nature of work based on power point
applicability to nature of presentation
work.
1.3. Identify gaps in work
practices related to
Environmental Standards
and Procedures are
identified
LO 2: Establish targets to 2.1. Gather relevant 1 Hour
evaluate environmental information necessary to
practices determine environmental
work targets.
2.2. Set environmental
indicators based on
gathered information to
measure environmental
work targets.
2.3. Verify indicators with
appropriate personnel

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Telephone No. (036) 268-4152
LO 3: Evaluate effectiveness 3.1. Record work 1 hour
of environmental practices environmental practices
based on workplace
standards.
3.2. Compare recorded work
environmental practices
against planned indicators.
3.3. Assess findings regarding
effectiveness and
implement identified gaps
based on environment
work standards and
procedures.
3.4. Convey results of
environmental assessment
to appropriate personnel
Basic 9: Facilitate Entrepreneurial Skills for Micro-Small-Medium Enterprises (MSMEs)

LO 1: Develop and maintain 1.1. Determine and set 2 2 Lecture Basic Trainer Direct Modules
micro-small-medium appropriate business Hours Hours Observation
enterprise (MSMEs) skills in strategies for the Projector
the organization enterprise based on
current and emerging Oral interview Computer/
business environment. and written test laptop
1.2. Monitor and control power point
business operations presentation
following established
procedures.
1.3. Implement quality
assurance measures
consistently.
1.4. Maintain good relations
with staff workers.
1.5. Observe constantly policies
and procedures on
occupational safety and
health and environmental
concerns.

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LO 2: Establish and maintain 2.1. Maintain good customer 2
client-base/market relations. Hours
2.2. Identify, explore, and
reach out to new
customers and markets.
2.3. Offer promotions/
incentives to loyal
customers.
2.4. Evaluate additional
products and services and
try where feasible.
LO 3: Apply budgeting and 3.1. Build up and sustain 1 hour
financial management skills enterprise through
judicious control of cash
flows.
3.2. Ensure profitability of
enterprise though
appropriate internal
controls.
3.3. Avoid unnecessary or
lower-priority expenses
and purchases.
Common Competencies
Common 1: Receive and resolve customer complaints
LO 1: Identify and analyse 1.1. Explain how to received 4 1.5 Lecture Common Direct Modules
the complaint verbal complaint using hours Hour Trainer Observation
active listening and Group Discussion Projector
empathy techniques Industry
1.2. Identify through Simulation supervisor Oral interview Computer/
appropriate and written test laptop
communication techniques Staff/Training power point
the exact nature of the supervisor presentation
customer complaint
1.3. Identify steps in maintain
register or complaint file/s
in accordance with the
requirements of the

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enterprise information
system
LO 2: Respond to complaints 2.1. Explain how to process 4
complaints in accordance Hours
with organizational
standards, policies and
procedures
2.2. Explain how to obtain and
review documentation in
relation to complaints
2.3. Identify steps in updating
register of
complaints/disputes
LO 3: Determine and agree 3.1. Identify procedures and 4
upon appropriate action to guidelines on how to Hours
resolve complaint resolve the complaint
3.2. Demonstrate a
commitment to the
customer to resolve the
complaint
LO 4: Refer complaints 4.1. Identify complaints that 4
require referral to other Hours
personnel or external
bodies
4.2. Explain how to forward all
necessary documentation
including investigation
reports to appropriate
personnel
Common 2: Work cooperatively in a general
administration environment
LO 1: Develop effective team 1.1. Explain how to develop 4 1.5 Lecture Common Direct Modules
relationships and maintain relationships Hours Hour Trainer Observation
with team members and Group Discussion Projector
promote benefits of Industry
cooperative work Simulation supervisor Oral interview Computer/
consistent with and written test laptop

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Telephone No. (036) 268-4152
organizational goals and staff/training power point
objectives supervisor presentation
1.2. Identify communication
techniques to relay
information in a clear and
concise manner
LO 2: Participate in team 2.1. Identify individual 4
assignments responsibilities within the Hours
workgroup in accordance
with organizational
requirements
2.2. How to recognize and
accommodate cultural
differences within the
team
LO 3: Contribute to team 3.1. Identify the internal and 4
development external customer needs Hours
and expectations
3.2. Explain how to seek formal
feedback and informal
feedback on individual and
team performance
regularly from colleagues
and supervisors
3.3. Identify the non-
disciplinary attitudes and
language when interacting
with customers, staff and
management
Common 3: Maintain quality customer/guest service
LO 1: Identify 1.1. Identify options to improve 4 1.5 Lecture Common Direct Modules
customer/guest requirements service Hours Hour Trainer Observation
1.2. Explain how to assess Group Discussion Projector
needs of customers/or Industry
guests Simulation supervisor Oral interview Computer/
1.3. Identify and conduct data and written test laptop
analysis on deficiencies in staff/training power point
service delivery supervisor presentation
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LO 2: Ensure delivery of 2.1. Explain how to ensure 4
quality products/services products/services meet Hours
customers’ needs and
reflect enterprise
standards and improve on
service levels
2.2. Explain how to ensure
team performance
consistently meets
enterprise standards
2.3. Explain to colleagues how
to meet and exceed
customer service
standards
2.4. Explain to colleagues how
to meet and exceed
customer service
standards by providing
appropriate professional
development
LO 3: Evaluate customer 3.1. Explain how to review 4
service customer/guest Hours
satisfaction with service
delivery using appropriate
methods that produce
veriable data
3.2. Identify steps on how to
evaluate customer service
evaluation outcomes
3.3. Obtain agreements on
appropriate action to
overcome problems
Common 4: Roster Staff
LO 1: Develop and implement 1.1. Explain how to developed 6 1.5 Lecture Common Direct Modules
staff rosters rosters in accordance with Hours Hour Trainer Observation
company agreements and Discussion Projector
wage budgets

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1.2. Identify the role of rosters Simulation Industry Oral interview Computer/
and their importance in supervisor and written test laptop
controlling staff costs power point
1.3. Explain how to present staff/training presentation
roster in required formats supervisor
to ensure clarity of
information in accordance
with company standards
LO 2: Maintain staff records 2.1. Explain how to complete 4
time sheets and other Hours
documentation with
designated timelines
2.2. Explain procedures in
updating, maintaining and
storing staff records
Common 5: Control and Order Stock
LO 1: Maintain stock levels 1.1. Explain how to monitor 6 1.5 Lecture Common Direct Modules
and records and maintain stock levels Hours Hours Trainer Observation
and performance Discussion Projector
1.2. Identify the steps in Industry
monitoring stock security Simulation supervisor Oral interview Computer/
and adjusting systems and written test laptop
1.3. Explain how to maintain staff/training power point
records of stock storage supervisor presentation
and movement
LO 2: Process stock orders 2.1. Explain how to process 4
orders for stock in hours
accordance with company
procedures
2.2. Identify steps in
maintaining and recording
stock levels
LO 3: Minimize stock losses 3.1. Identify reasons for stock 4
loss and damage Hours
3.2. Explain how to identify
stock losses
3.3. Identify the recommended
related procedures and
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solutions to loss situations
to prevent future
avoidable losses
LO 4: Follow-up orders 4.1. Explain how to monitor 4
delivery process and Hours
ensure continuity of supply
4.2. Identify routine supply
problems
4.3. Explain how to distribute
stock to agreed locations
LO 5: Organize and 5.1. Explain how to organize 4
administer stocks stocks Hours
5.2. Identify the stocktaking
responsibilities
5.3. Demonstrate how to
produce accurate stock
reports
Common 6: Prepare and Deliver Training Sessions
LO 1: Determine training 1.1. Identify required 4 1.5 Lecture Common Direct Modules
requirements competencies for learners Hours Hours Trainer Observation
1.2. Describe the training gap Discussion Projector
for learners Industry
1.3. Explain the identified Simulation supervisor Oral interview Computer/
training gaps and and written test laptop
recommendation for staff/training power point
training supervisor presentation
LO 2: Prepare training plan 2.1. Explain how to develop 4
session outlines, training Hours
content, training resources
and materials and
individual training session
LO 3: Deliver training 3.1. Explain the training and 4
sessions assessment activities Hours
involved in the training
session
3.2. Identify steps in preparing
training venue for the
training session
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3.3. Identify safety of learners
during training delivery
and practice
Common 7: Plan, conduct and evaluate staff performance assessment

LO 1: Plan a staff 1.1. Identify context for staff 4 1.5 Lecture Common Direct Modules
performance assessment performance assessment Hours Hours Trainer Observation
1.2. Determine the initial focus Discussion Projector
of the staff performance Industry
assessment for each staff Simulation supervisor Oral interview Computer/
member and written test laptop
1.3. Prepare Documents to staff/training power point
record identified staff supervisor presentation
performance assessment
statistics and performance
data
1.4. Design action plan to
guide the conduct of staff
performance assessment
LO 2: Conduct a staff 2.1. Identify steps in gathering 4

performance assessment workplace-based evidence Hours
of staff performance
2.2. Explain how to interpret
employee performance
data
LO 3: Evaluate a staff 3.1. Prepare staff performance 4

performance assessment assessment interview Hours
3.2. Identify steps in reviewing
individual staff
performance
3.3. Explain how to prepare
staff performance
assessment targets for
next period

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Core Competencies
Core 1: Supervise room cleaning and maintenance
requirement
LO 1: Monitor housekeeping 1.1. Recognize external 6 1.5 Lecture Core Trainer Direct Modules
requirement procedures and regulations Hours Hours Observation
resources 1.2. Identify tools, equipment Group Discussion Industry Paper/
and supplies supervisor Notebook/
1.3. Report accidents, injuries, Presentation Oral interview Ballpen
and unsafe work staff/training and written test
conditions to supervisor Projector
supervisor/manager Practical
1.4. Assimilate workplace Demonstration Computer/
procedures and policies for laptop
housekeeping
1.5. Apply BOSH and green Power point
practices presentation
LO 2: Monitor cleanliness and 2.1. Monitor cleanliness and 4 1.5 Lecture Core Trainer Direct Modules
safety in the workplace tidiness of the workplace Hours Hours Observation
2.2. Identify housekeeping Group Discussion Industry Paper/
issues supervisor Notebook/
2.3. Maintain and store Presentation Oral interview Ballpen
housekeeping equipment staff/training and written test
and supplies supervisor Projector
2.4. Maintain stored records Practical
Demonstration Computer/
laptop
Power point
presentation
LO 3: Assess and evaluate 3.1. Schedule and apply risk 6 1.5 Lecture Core Trainer Direct Modules
assigned tasks assessment activities Hours Hours Observation
3.2. Review and assess the Group Discussion Industry Paper/
effectiveness of the supervisor Notebook/
systems Presentation Oral interview Ballpen
3.3. Recognize compliance with staff/training and written test
legislations and internal supervisor Projector
requirements
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3.4. Plan for adjustments and Practical Computer/
improvements Demonstration laptop
Power point
presentation
Core 2: Supervise housekeeping services to guests

LO 1: Monitor housekeeping 1.1. Recognize regulatory 4 3 Lecture Core Trainer Direct Modules
team requirements including Hours Hours Observation
Health & Safety Group Discussion Industry Paper/
1.2. Follow housekeeping supervisor Notebook/
standard operational Presentation Oral interview Ballpen
procedures staff/training and written test
1.3. Implement waste supervisor Projector
management and disposal Practical
1.4. Monitor application of Demonstration Computer/
HACCP and BOSH laptop
Power point
presentation
LO 2: Update current 2.1. Implement latest 4 3 Lecture Core Trainer Direct Modules
practices in housekeeping developments in the Hours Hours Observation
housekeeping industry Group Discussion Industry Paper/
2.2. Apply related technology supervisor Notebook/
for health, safety, Presentation Oral interview Ballpen
employment and green staff/training and written test
practices supervisor Projector
Practical
laptop
Power point
presentation
LO 3: Evaluate housekeeping 3.1. Measure team’s 4 3 Lecture Direct Modules

team’s performance vs. performance in terms of Hours Hours Core Trainer Observation
organizational standards Group Discussion
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rooms per day against the Industry Paper/
organizational standard Presentation supervisor Oral interview Notebook/
3.2. Set room target per day and written test Ballpen
according to organizational staff/training
needs supervisor Practical Projector
3.3. Monitor roster staffing Demonstration
against the room target Computer/
allocation laptop
3.4. Measure performance
against guest feedback Power point
presentation
LO 4: Monitor usage of tools, 4.1. Conduct inventory of tools, 4 3 Lecture Core Trainer Direct Modules
equipment and supplies equipment and supplies Hours Hours Observation
4.2. Understand inventory Group Discussion Industry Paper/
control and maintenance supervisor Notebook/
4.3. Review practices against Presentation Oral interview Ballpen
establishment’s manual staff/training and written test
supervisor Projector
Practical
laptop
Power point
presentation
Core 3: Implement lost and found procedures

LO 1: Monitor lost and found 1.1. Monitor lost and found 4 2 Lecture Core Trainer Direct Modules
facility facility Hours Hours Observation
1.2. Evaluate compliance of Group Discussion Industry Paper/
lost and found policies and supervisor Notebook/
procedures Presentation Oral interview Ballpen
1.3. Monitor the maintenance staff/training and written test
of lost and found facility supervisor Projector
1.4. Recognize application of Practical
legal requirements for lost Demonstration Computer/
and found facility laptop

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Power point
presentation
LO 2: Deal with lost and 2.1. Check items for safety and 4 2 Lecture Core Trainer Direct Modules
found items legality and take Hours Hours Observation
appropriate action Group Discussion Industry Paper/
2.2. Record found items in lost supervisor Notebook/
and found register Presentation Oral interview Ballpen
2.3. Record items reported lost staff/training and written test
in lost and found register supervisor Projector
2.4. Tag the found item Practical
2.5. Store the found item Demonstration Computer/
appropriately laptop
2.6. Notify owner, if known
Power point
presentation
LO 3: Deal with claims for 3.1. Assist claimant to identify 4 2 Lecture Core Trainer Direct Modules
lost items lost property Hours Hours Observation
3.2. Verify ownership of Group Discussion Industry Paper/
property claimed supervisor Notebook/
3.3. Obtain identification from Presentation Oral interview Ballpen
owner staff/training and written test
3.4. Complete lost and found supervisor Projector
register Practical
3.5. Assist claimants who Demonstration Computer/
contact the establishment laptop
from another country, or
distant area, to claim lost Power point
items presentation
LO 4: Deal with unclaimed 4.1. Comply with establishment 4 2 Lecture Core Trainer Direct Modules
items policies Hours Hours Observation
4.2. Comply with legal Group Discussion Industry Paper/
obligations supervisor Notebook/
4.3. Remove items from Presentation Oral interview Ballpen
storage and complete lost staff/training and written test
and found register to supervisor Projector

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record movement and Practical Computer/
disposal of items Demonstration laptop
Power point
presentation
Core 4: Supervise laundry of linen, uniform and guest
clothes
LO 1: Evaluate the role and 1.1. Monitor documentation of 4 2 Lecture Core Trainer Direct Modules
responsibilities of a laundry laundered items Hours Hours Observation
services 1.2. Assign laundry staff based Group Discussion Industry Paper/
on establishment’s needs supervisor Notebook/
1.3. Control costing of laundry Presentation Oral interview Ballpen
services staff/training and written test
1.4. Check laundry tools, supervisor Projector
equipment and supplies Practical
used Demonstration Computer/
1.5. Services laptop
1.6. Monitor laundry equipment
working condition Power point
presentation
LO 2: Monitor laundry 2.1. Monitor the receiving and 2 2 Lecture Core Trainer Direct Modules
procedure checking of picked-up Hours Hours Observation
guest clothes in Group Discussion Industry Paper/
accordance with enterprise supervisor Notebook/
requirements. Presentation Oral interview Ballpen
2.2. Supervise received and staff/training and written test
laundered used in-house supervisor Projector
items and those with Practical
unremoved stains Demonstration Computer/
2.3. Monitor the segregation of laptop
guest clothes and linens
for laundry Power point
2.4. Check the usage of presentation
laundry tools, equipment
and chemicals
LO 3: Supervise the costing, 3.1. Verify the costing of 6 2 Lecture Core Trainer Direct Modules
packaging laundered guest clothes. Hours Hours Observation
Group Discussion
[email protected]
Kalibo, Aklan
Telephone No. (036) 268-4152
and delivery of laundered 3.2. Monitor packaging and Industry Paper/
items delivery of laundered Presentation supervisor Oral interview Notebook/
items. and written test Ballpen
staff/training
supervisor Practical Projector
Demonstration
Computer/
laptop
Power point
presentation
LO 4: Supervise laundry 1.1. Monitor post-cleaning 4 1.5 Lecture Core Trainer Direct Modules
facility maintenance laundry activities Hours Hours Observation
1.2. Check the cleaning and Group Discussion Industry Paper/
maintenance of laundry supervisor Notebook/
tools and equipment Presentation Oral interview Ballpen
1.3. Evaluate daily internal staff/training and written test
laundry report and supervisor Projector
documentation Practical
laptop
Power point
presentation
TOTAL 200 64
Hours Hours
JOINTLY PREPARED BY:
____________________________ ________________________________________________
NAME AND SIGNATURE OF TVI TRAINER NAME AND SIGNATURE OF PARTNER ENTERPRISE TRAINER
DATE: _______________________ DATE: _______________________
___________________________________________
NAME & SIGNATURE OF INDUSTRY COORDINATOR
DATE: _______________________
[email protected]
Kalibo, Aklan
Telephone No. (036) 268-4152

[email protected]

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REPUBLIC OF THE PHILIPPINES

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

Training Period Training Duration Support

Basic 2: Lead Small Teams

AKLAN CATHOLIC COLLEGE, INC

AKLAN CATHOLIC COLLEGE, INC

AKLAN CATHOLIC COLLEGE, INC

AKLAN CATHOLIC COLLEGE, INC

Basic 4: Work in a Diverse Environment

LO 2: Generate practical 2.1. Conceptualize ideas for 1 hour

AKLAN CATHOLIC COLLEGE, INC

Basic 6: Use Information Systematically

AKLAN CATHOLIC COLLEGE, INC

AKLAN CATHOLIC COLLEGE, INC

AKLAN CATHOLIC COLLEGE, INC

AKLAN CATHOLIC COLLEGE, INC

Basic 9: Facilitate Entrepreneurial Skills for Micro-Small-Medium Enterprises (MSMEs)

AKLAN CATHOLIC COLLEGE, INC

AKLAN CATHOLIC COLLEGE, INC

AKLAN CATHOLIC COLLEGE, INC

AKLAN CATHOLIC COLLEGE, INC

Common 7: Plan, conduct and evaluate staff performance assessment

LO 2: Conduct a staff 2.1. Identify steps in gathering 4

LO 3: Evaluate a staff 3.1. Prepare staff performance 4

AKLAN CATHOLIC COLLEGE, INC

Core 2: Supervise housekeeping services to guests

LO 3: Evaluate housekeeping 3.1. Measure team’s 4 3 Lecture Direct Modules

Core 3: Implement lost and found procedures

AKLAN CATHOLIC COLLEGE, INC

AKLAN CATHOLIC COLLEGE, INC

JOINTLY PREPARED BY:

AKLAN CATHOLIC COLLEGE, INC

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