Manage Service Manager Accenture

Manage Service Manager
Accenture
Job Description
Managed Service Manager
Introduction
Accenture Advanced Technology Center (ATC) provides a broad range of information
technology enterprise solutions and customizable products to the largest companies in the
world. Accenture ATC customers include telecommunications providers, utilities companies,
financial institutions, healthcare, and consumer goods suppliers. We specialize in Digital,
Cloud and Security services by employing as modern DevOps and Agile methodology, so
well-proven classic delivery and automation.
Accenture values work-life balance and recognizes the need for flexibility. We offer a wide
range market-relevant training programs and certification paths to help you manage the
demands of your career growth. With us, you will have the possibility to learn from the best
IT experts on the market, work in a culturally diverse, international environment and
specialize in top-leading technologies.
What will you do:
 Responsible for abiding by the Service Requirements and the KPIs/SLA
 Act as a delivery lead and project manager to ensure the quality of the delivery and the
respect of milestones, planning, finances
 Accountable for all divergence regarding the expected quality
 Present on a regular basis the activity reports and the Service improvement plan to the
customer
 Assess customer feedback and using creativity to establish, improve, and refine
services
 Act as a point of escalations
 Plan resources for and schedule activities
 Draft regular status reports about KPIs/SLA fulfilment
 Propose, discuss, and implement measures for service and resource optimisation
 Coordinate and resolve escalations and critical issues
 Plan activities, such as deployments, tests, etc.
 Plan and define scope, activity planning and sequencing, resource planning
 Develop schedule, time estimation, cost estimation, budget development,
documentation
 Organise scrum ceremonies, remove blockers from the development team
 Generate, lead and communicate metrics to key stakeholders, including those that are
not well versed in agile practices (e.g. Velocity, Burndown, Burnup, EAC, Earned
Value, etc.)
 Identify and mitigate potential risks and perform major incident management
 Understand and promote the benefits of DevOps approaches and tooling such as
continuous integration, continuous delivery, test automation, code quality analysis,
etc.
 Assess the Agile/Scrum maturity of the scrum teams and coaching the teams as
required
 Coach and guide both Accenture and client teams in Scrum best practices
SHOW LESS
Qualifications
What do we expect from you:
 5+ years of proven experience in service delivery management or other relevant IT
experience(s)
 Effective verbal and written communication skills and ability to work with technical
and non-technical personnel at various levels in the organisation
 Experience as project manager delivering IT projects and as scrum master
 Nominal experience within an IT Service Management role developing IT processes,
information flow, associated reports, and applications for defined service domain
 5+ years hands on Scrum experience in a dedicated Scrum Master role
 Understanding/exposure to Scaled Agile practices such as SAFe and LeSS
 Experience of delivering solutions using Agile methodologies like Kanban, Lean,
Continuous Delivery, XP, etc.
 Detailed understanding of Agile metrics and value tracking across the SDLC
 Strong experience in leading Scrum Teams in a scaled environment including remote
teams and external dependency management
 Strong experience of leading change initiatives in a service environment
 Practical experience engaging with DevOps teams, tooling and practices
 Practical experience in an Azure Cloud Managed Services business
 Fundamental knowledge of Networking and Hosting technologies and solutions
 Excellent leadership and customer service skills
 Fundamental knowledge of big data concepts (storage, pipelines and utilization of
data)
 Bachelor’s Degree or greater or equivalent experience
 Fluent English (Level C2 as per the Common European Framework of Reference
(CEFR))
Recommended Certifications
 PMP, PM² or Prince2 certified
 Agile Scrum certified
 ITIL certified (ITIL V3 or later)
 Any cloud foundation certification
Educational Requirements
 Bachelor or Master’s Degree in computer science or related field or equivalent
professional experience
What we can offer:
 Employment based on an employment contract
 Hybrid work and flexible working hours
 Private medical care and life insurance
 Access to the MyBenefit platform (the possibility of using a wide range of products
and services, including the Multisport card)
 Employee Assistance Program - free support in legal, financial, and psychological
consultations
 Individual support in career development
 A broad learning package (soft and technical training offer, access to the e-learning
platform, possibility of co-financing courses and certification)
 Additional foreign language classes
 Paid employee referral program and Employee Share Purchase Plan
Hybrid work possibilities
As part of this announcement, for people from outside Łódź, Katowice and Warsaw (living in
Poland, more than 50 km from the nearest office), in addition to the traditional form of
cooperation, we also offer the possibility of hybrid work, understood as work from the place
of residence where visits to the office will be limited to a few times in year. For people
working in this mode, we anticipate the same path and development opportunities as for
people working from offices, additional communication and physical integration meetings
twice a year. If you have any questions or doubts, please feel free to apply and contact us
directly.
If you have any questions or concerns, we encourage you to apply and contact us directly.
Locations
Katowice, Lodz

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