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Sachindra Resume

Resume

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43 views4 pages

Sachindra Resume

Resume

Uploaded by

javadsa247
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Sachindra Nath Pandey  : sachindrapandey200@gmail.

com

:+91 – 9990667557

Job Objective

 To work sincerely building a symbolic relationship with your organization where my


effort will be complemented by career growth, high degree of responsibility and to prove
myself as a valuable asset for organization.

 Aspiring for a challenging career to use my learned skills and


experience for best results. An experienced team player with
excellent communication and interpersonal skills who has the
ability to work independently under pressure, can lead, motivate
and influence others.

Scholastic Profile

 MCA from Uttarakhand Technical University.


 B.Sc. From Lucknow University
 Intermediate from U.P board.
 High school from U.P board.

Work –Experience( Total 9.8 years work experience)

1:- Application Support Engineer – October 2019- Present


Employer’s name – Stigasoft Private Limited.

2:- Senior Tech Sales Team Lead – April 2015- September 2019

Employer’s name – ITinfocube IT Services Private. Limited.


3:- Senior Practitioner–Jan 2012- March 2015
Employer’s name – IBM DAKSH

Key Responsibility in Stigasoft

Stigasoft developed a Fantasy App called Fan2Play having more than 2 million users in India.

My role, as an Application Support Engineer, provide support to end users regarding their multiple type
of issues like, installation issue, network issues, incorrect players line-up. Other responsibilities are as
follows:-

 Identifying and resolving technical issues


 Identifying and resolving technical issues
 Maintain professional relationships with users of fan2play and provide them with
excellent customer service.
 Provide regular and individualized training to employees within the company
 Updating the Zendesk ticketed query system with comprehensive answers to
user questions and resolutions
 Establishing the root causes of application errors, and escalating serious concerns
to the Senior Engineer.
 Provide technical Support over call, email & WhatsApp.

Key Responsibility Handled in ITinfocube as a Senior Tech sales cum Trainer

My roles and responsibilities are mentioned below. It’s totally voice based process to provide
Technical Support to the customer from USA, UK, CANADA & AUSTRAILIA.

As a Trainer:

 Handling a span of 35 agents.


 Provide subject matter expertise in handling escalated customer calls as needed
 Looking after quality of calls and make sure we are meeting the target
 Daily supervisor meetings to discuss the previous day performance and how to
perform better.
 Weekly meetings with the advisors.
 Participating in all relevant training as required
 Providing daily feedback on performance to junior members of staff.
 Organising and conducting team meetings.
 Ensuring team members are prioritizing their work duties appropriately.
As a Techncial Sales Associates:

 Helping clients with regards to technical issues with our


widgets.
 Provide Remote diagnostic technical support.
 Fixation of virus and malware intrusion.
 Resolve issues by taking remote access of computer and fix
the problem
 Answering questions from customers and prospective
customers about the features and capabilities of our widgets.
 Documentation for our website on an as-needed basis.
 Communicating customer needs to our engineering staff.
 Provided functional and technical support, troubleshooting
and diagnosing hardware and software problems
 Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
 Installation & Configuration of Network printers & Scanner and its basic level of
troubleshooting.
 -Installation of Antivirus, Patches & Updates from Backend side & frontend
both.

 Train and develop staff including training and sales personnel for the purpose of
instructing end-users and clients.

Key Responsibility Handled in IBM Daksh

 Resolve technical issue in Quicken Web over chat ..


 Process the claim of United Health group by using different tool like Comet
and Unet.

Technical Skill:

 Scripting Language: HTML, CSS,JQuery,Java Script, XML


 Core Java : Swing
 J2EE Technologies: Servlet, JSP, JDBC., Spring
 Language: Java, Android
 ORM tool: Hibernate
 Third party Api: Miglayout, Java Email API, ITextPdf etc..
 Database: MySQL
 CMS: Wordpress
 Tool / Software :Eclipse
 Server: :Apache Tomcat 8.0
 Operating System: Windows XP/Windows 8 /Windows 10

Personal Details:

Date of Birth : 10/07/1985

Father’s Name : Sri Parmatma Prasad Pandey

Mother’s Name : Smt.Anjna Pandey

Permanent address :B29 Sanjay Gram , Gurgaon,122001

Language Known :Hindi & English

Contact :09990667557

Declaration:

I hereby declare that the above information furnished by me and true to best of my knowledge
and belief.

Date----------------

Place--------------- Sachindra Nath Pandey

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