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4K views

Transcript

Uploaded by

5grnw2rrym
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Ava_B (16/2/2024, 9:55:22 am): Hi I'm Ava, Foxtel's automated virtual assistant.

Ava_B (16/2/2024, 9:55:24 am): Please select from the below list to get started.
Ava_B (16/2/2024, 9:55:27 am): Button Selections:
Sign up to Foxtel
I already have Foxtel
I have Foxtel from Telstra
undefined (16/2/2024, 9:55:33 am): I already have Foxtel
Ava_B (16/2/2024, 9:55:37 am): OK, what can I help you with today?
undefined (16/2/2024, 9:55:39 am): Good morning, I recently paid partially of the
Foxtel bill. I paid $75 through the app and $500 through BP last night.
I have a screenshot
Sonia Conciatore
7 merchant way Carnes hill 2171
NSW
[email protected]
18/2\1973
I have $700 left remaining that’s all I can do. I’ve paid most of the bill
Ava_B (16/2/2024, 9:55:39 am): Button Selections:
Technical Support
Billing & Accounts
Packages or Equipment
Move Home
Disconnect Account
Something Else
Ava_B (16/2/2024, 9:55:42 am): Sorry, I didn't understand that, please only select
from the list.
undefined (16/2/2024, 9:55:43 am): Billing & Accounts
Ava_B (16/2/2024, 9:55:44 am): OK, what can I help you with today?
Ava_B (16/2/2024, 9:55:47 am): What type of enquiry?
Ava_B (16/2/2024, 9:55:47 am): Button Selections:
Technical Support
Billing & Accounts
Packages or Equipment
Move Home
Disconnect Account
Something Else
Ava_B (16/2/2024, 9:55:49 am): Button Selections:
Pay my Bill
Update Payment Details
Resume my Service
Request Payment Support
Other Enquiry
undefined (16/2/2024, 9:55:51 am): Billing & Accounts
Ava_B (16/2/2024, 9:55:54 am): You can manage your payment details and billing
preferences through My Account.
Ava_B (16/2/2024, 9:55:56 am): Do you have a My Account login?
Ava_B (16/2/2024, 9:55:59 am): Button Selections:
Yes
No
undefined (16/2/2024, 9:56:01 am): Yes
Ava_B (16/2/2024, 9:56:03 am): Great! To manage your payment options online -
http://fox.tl/paydetails
Ava_B (16/2/2024, 9:56:06 am): Has this information resolved your enquiry?
Ava_B (16/2/2024, 9:56:08 am): Button Selections:
Yes, it's resolved
No, I need more help
undefined (16/2/2024, 9:56:11 am): No, I need more help
Ava_B (16/2/2024, 9:56:14 am): Let me transfer you to an agent who can help.
undefined (16/2/2024, 10:09:41 am): Good morning, I’ve paid most of my bill. I paid
$75 last night through the app and $500 through BP
undefined (16/2/2024, 10:09:48 am): Sonia Conciatore
undefined (16/2/2024, 10:10:00 am): 18/2/73
undefined (16/2/2024, 10:10:21 am): 7merchant way
undefined (16/2/2024, 10:10:42 am): Carnes hill 2171 nsw
undefined (16/2/2024, 10:10:52 am): I also have a screenshots

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