Ravindra Babu Kandru

+91-9347188525◆[email protected]

Sr Technical Project Manager

Versatile and hands-on Project Manager who leads teams to design and implement successful IT
projects that align business and IT objectives and deliver rapid results
Project Management | Strategic Planning | Business Process Design

Energetic, driven, and accomplished Project Manager with a track record of success in managing complex IT
modernization and system integration projects. Sophisticated software development and engineering skills with
genuine enthusiasm for resolving business challenges through technical innovation. Solutions driver who
bridges the gap between business and technology while envisioning the bigger picture. Devise strategies to
align multiple disciplines, coordinating efforts between business groups and driving complex systems
integration for robust, high-quality systems that solve business problems and provide business results.
❒ IT Infrastructure & Standardization  Strategic Planning & Tactical Execution
❒ Business Transformation Solutions  Business Continuity & Systems Security
❒ Large-Scale Project Management  Budget Management & Cost Containment
❒ Risk Management & Risk Mitigation  Leadership & Performance Enhancement
❒ Analytical Problem-Solving Abilities  Team Collaboration, Coaching, & Motivation

Professional Highlights
♦ Led and implemented complex projects and Global teams—mitigated risks, managed
requirements, and worked with project stakeholders while managing expectations at the
department and project levels.
♦ Trusted leader known and respected for leading successful change in projects and building
credibility with executive teams and staff.
♦ Top-performing leader with record of implementing successful call center operations and IT
services initiatives that increased efficiencies, reduced expenses, and increased customer and
associate satisfaction.

Certifications
♦ Salesforce Certified CPQ Specialist (WI22)
♦ Salesforce Certified Administrator
♦ Salesforce Certified Business Analyst
♦ Salesforce Certified Platform Developer I
♦ Salesforce Certified Sales Cloud Consultant
♦ Salesforce Certified Platform App Builder
♦ Salesforce Certified Data Architect
♦ Salesforce certified Service Consultant

Skills

● Salesforce CPQ , Salesforce Sales Cloud, Salesforce Service Cloud

● Conga CPQ, Conga CLM, Conga Sign , Docusign integration with Conga Contracts
● SOQL , SQL , Netsuite, Oracle 10g, Oracle 11i, Oracle R12
● Manual Testing, Automation framework for Oracle (OATS), Performance Testing.
 Ravindra Babu Kandru
+91-9347188525◆[email protected]

Professional Experience
Forsys Inc.; Hyderabad (2021—Current)
Sr Technical Project Manager
Project Management | Salesforce Revenue | Apttus CLM | Apttus CPQ | Salesforce CPQ
An Innovative and passionate Delivery Manager making sure that services are being seamlessly delivered to
the clients of an organization. playing a vital role in boosting the user experience by ensuring the smooth
delivery of top-notch services that meet and exceed customer demands. Responsible for service delivery and
service support processes are on track for the consistent delivery of a high level of client service in an
effective and cost-efficient manner.

● Build positive and productive working relationships with customers for business growth.
● Analyze and troubleshoot delivery issues in a timely fashion.
● Manage a delivery team to ensure timely and accurate customer deliveries.
● Oversee daily activities of the delivery team and provide direction and guidance as needed.
● Perform resource allocations and workload assignments according to delivery requirements.
● Ensure that the team maintains a high level of competence and operational excellence.
● Evaluate the performance of team members and determine training needs.
● Serve as primary contact for customer inquiries and concerns.
● Analyze customer orders, set delivery priorities, and make schedule adjustments to meet timely
delivery goals.
● Perform customer negotiations for delivery rates.
● Develop process improvements to achieve cost effectiveness and time saving.
● Make critical business decisions to meet customer expectations.
● Develop scope and budget for delivery projects
● Report delivery status to customers and develop required delivery documentations.
● Lead assigned projects to completion
● Provide project managers with feedback, encouragement, and advice
● Troubleshoot problems that come up during projects
● Develop individual project plans complete with budgetary information and resource needs
● Communicate with our IT department about resource allocation
● Host a project meeting at least once per week for each project under your direction
● Refine project budget as needed to ensure timeliness and fiscal responsibility
● Coordinate with vendors and suppliers as needed
● Communicate project objectives to all team members involved
 Ravindra Babu Kandru
+91-9347188525◆[email protected]

Infosys Limited.; Hyderabad (2018—2021)

IT Project Manager
Project Management | Customer Service | Infrastructure Virtualization
An Innovative and passionate Project Manager with a consistent promotional career track supporting a wide
range of Client services. Determine and adapt business requirements to IT solutions that support the
business needs supporting users to increase efficiency of business operations. Maintain strong vendor
relationships, develop statements of work and implement strategic negotiations for improved services.
● Expertise in consulting and Engineering teams (multiple stakeholders) in DevOps to make the
involvement effectively.
● Experienced in DevOps E2E solution and conducted training sessions to the team on DevOps life cycle
process.
● Involving business meetings to understand the new scope to implement the feasible automation
frameworks.
● Actively participating in all phases of SDLC and PLM to know the progress at each phase of the cycles.
● Implementing DFSS methodologies for CR’s & Enhancement projects.
● Providing required training sessions to the team on Agile/Scrum principles and techniques.
● Facilitating all scrum ceremonies like grooming, sprint planning, retrospectives, daily stand-ups, etc.
● Ratifying change and continuous improvement increases the productivity of Scrum teams with quality of
deliverables.
● Empowered teams to self-organize and grow cross-functionality
● Protecting team from over-commitment, managing backlog, prioritizing resolution of defects/bugs as
evidenced by the on-time delivery of major initiatives.
● Met goal of addressing and resolving issues within a day.
● Participated in reviews and provided required capacity in new clouds for the program.
● Dealing with clients to understand their migration workloads and current footprint.
● Provided the required Migration experience for clients.
● Coordinated required support and process from internal team for migrations.
● Complete required end user client documentation and communication
● Track and communicate team velocity and sprint/release progress
● Involving in Release process delivery activities to approve the code drops in Test environment and
production.
● Continually innovate and reduce technical debt.
● Successfully execute all releases and co-ordinate the Go-Live activities including the execution of the
deployment plans and checklists
● Following the innovative resource utilization methods to increase the productivity by minimizing the
stress and work load.
 Ravindra Babu Kandru
+91-9347188525◆[email protected]

Forsys Inc.; Milpitas - USA (2015—2018)

Lead Consultant
Project Lead | Product Owner |

● Involving business meetings to get understand the new scope for QA effort.
● Actively participating in all phases of SDLC and STLC to know the progress at each phase of the cycles.
● Preparing QA overall estimations & intake processes.
● Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and
visibility.
● Providing required training sessions to the team on Agile/Scrum principles and techniques.
● Ensured consistent application of scrum methodologies across the enterprise solution.
● Taking Owner ship for Release Management process at QA stand point.
● Preparing release delivery milestones and planning activities.
● Involving as a Test Environment Owner to set up the Test Bed.
● Creating Master Test plan, SIT Test Plan & test approaches.
● Prepared and shared UAT test plan with UAT team.
● Provided continuous support to UAT team during UAT Phase.
● Involved in the retail billing and operations to resolve the customer billing dispute operations.
● Provide leadership and direction to the billing operations team
● Design, implement, and enforce consistent billing processes and procedures
● Maintain the accuracy and integrity of the billing system
● Validated the Test environment before hand-over to the QA.
● Involving in test data creation using Selenium automation team.
● Conducting Defect triage meetings.
● Taking care & executing High Visible business scenarios by myself.
● Conducting On/Offshore hand off meetings.
● Worked closely with the development team during Designing, Development Phase & Unit Testing.

Evoke Technologies Pvt Ltd., Hyderabad (2014)

Senior Software Engineer, IT Service Delivery—India

● Analyze user requirements

● Write and test code, refining and rewriting it as necessary and communicate with any programmers
involved in the project
● Research, design and write new software programs and computer operating systems
● Evaluate the software and systems that make computers and hardware work
● Develop existing programs by analyzing and identifying areas for modification
● Integrate existing software products and get incompatible platforms to work together
● Create technical specifications
● Write systems to control the scheduling of jobs or to control the access allowed to users or remote
systems
● Write operational documentation with technical authors
● Maintain systems by monitoring and correcting software defects
● Consult clients and colleagues concerning the maintenance and performance of software systems, with a
view to writing or modifying current operating systems
● Investigate new technologies
 Ravindra Babu Kandru
+91-9347188525◆[email protected]

Valuelabs Technologies Pvt Ltd.; Hyderabad (2012—2014)

Software Engineer
● Managed multiple ERP application projects for manufacturing facilities throughout the client
manufacturing warehouses region.
● Co-Ordinated with on- and off-site teams of analysts and programmers and ensured project activities
aligned with project requirements.
● Identified and mitigated potential risks; determined project scope and managed requirements.

Bodhtree Solutions Pvt Ltd.; Hyderabad (2010—2012)

Software Engineer

● Involved in reviewing Business Requirements and Use Cases, understanding the tool
● Involved in writing Test Planning coverage, Test cases and Scenarios
● Involved in writing Functional Document with Functional People according to the requirement
● Involved in testing the process flow of General Ledger Module along with other Modules like
o Order Management, Account Receivables and Advance pricing by using Quality Center
● Involved in testing the entire customs object in General Ledger (GL) with Order Management
module
● Validated the data by using SQL extensively
● Communicated inconsistencies between system specifications and test results to development
and/or analyst team
● Performed regression testing of application for every new build released.
● Involved in performing the test coordination function whenever the new project is released.
● Involved In testing the CCW application by creating the Orders
● Involved in Virtual Trader Application in Oracle R12

Education
⮚ Bachelor of Technology – Electronics and Communications; JNTU Kakinada University,