Job Summary: Protects and safeguards all hotel guests and associates, their belongings and all hotel assets. Conducting investigations in related to theft, fraud or lost items guest complaints and incidents. Conduct interviews with relevant person in order to obtain statements and information related to incidents. Assist with and notify LP Supervisor, LP manager or LP Director. Complete incident reports to document all Security, Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms. Such as suspicious individuals, Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to LPSL, LPS, LP Manager or LP Director. Maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to Hotel standards; anticipate and address guests’ service needs. Develop and maintain positive working relationships with others; support team to reach common goals; Listen and respond appropriately to the concerns of other employees. Give wake up call for the guests as requested timing. Opening the safe box with the decoder for the guest following the hotel policy. Key Auditing Report for all the Dept. and sent mail to concerned person. Monthly fire extinguisher checking in the hotel and the staff accommodations and sending mail to concerned person.
Handle guest complaint professionally and inform concerns to do the needful
and follow up. Knowledge of how to take the door locks reading and set the date and time accordingly. Stopping UDE (Undesired Element) diplomatically to enter to the hotel room as per the UAE law
MAY-2017 TO Hotel suvidha -INDIA
2018 DECEMBER Job Summary:
Handling the Check in and Check out Guest process
Handling all log books Maintain the team work and positivity between the staff members Handling the guest online bookings and reservations Handling the guest feedback. Maintain the journal Handling the Cost control a polite manner a high standard of personal presentation excellent verbal and written communication skills a good telephone manner customer service skills, patience and tact the ability to be calm and well organized, even when working under pressure IT skills; most hotel booking and billing systems are operated through specialist computer software the ability to handle cash, credit/debit cards and foreign currency some secretarial and keyboard skills; you will need to be accurate and should pay attention to detail the ability to operate standard office equipment such as photocopiers ATTRIBUTES A positive outlook on work with a sense of enjoyment and vibrancy in all situations with a charismatic and vibrant personality. Excels working in high-pressure environments whilst providing adaptability, initiative and problem solving skills. Ability to work as part of a team as well as individually. Able to lead a diverse team, employing effective people and time management skills Hardworking and focused, reliant and trustworthy with strong communications skills and ability to grow relationships into partnerships. A passion for the hospitality industry and a genuine desire to provide high quality service.
EDUCATION I Com (Intermediate in commerce) from India Bachelor in Hotel Management (2017) From India Diploma in Computer Application from India
Fluent Written & Spoken :- English, Hindi & Punjabi
LANGUAGE
Computer Knowledge: TRAININGS (MS Office – word, excel, power point, outlook), Security Trainings. Fire Fighting, Fire control systems (both manual and electronic), Radio communication procedures Emergency producers Bomb threat Customer care service coerce Six months Internship in Taj Gateway hotel, PUNE,Maharashtra. Licenses: First Aid (CPR) International. Security officer (SIRA Dubai) Date of Birth - 1996 PERSONAL Civil Status - Single INFORMATIONS Nationality - Indian Place of Birth - Punjab, INDIA
Passport Details:- Passport No- P3632954 Visa status - Residence Visa
