Confidential

SVC-09 / Rev 1.0

IMEI Cloud System Guide

(Service Center)

SVC Program / Doc No. SVC-09

Rev 1.0
HHP Quality Administration Team

This material is a property of Samsung Electronics Co., Ltd. Any unauthorized use of this material can be punished under
applicable International and/or domestic law. 1
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Notice SVC-09 / Rev 1.0

This guide is intended solely for the Samsung Electronics internal training and may contain trade secret,
industrial technology or privileged and confidential information otherwise protected under applicable
law including the Unfair Competition Prevention and Trade Secret Protection Act. Any unauthorized
dissemination, distribution, copying of use of the information contained in this guide is strictly
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All functionality, features, specifications and other product information provided in this document
including, but not limited to, the benefits, design, pricing, components, performance, availability, and
capabilities of the product are subject to change without notice or obligation. Samsung reserves the
right to make changes to this guide and the product described herein, at anytime, without obligation
on Samsung Electronics to provide notification of such change.

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Revision History SVC-09 / Rev 1.0

Date
Rev Comments
(DD-MM-YY)
07-01-21 1.0 - Initial version

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Content SVC-09 / Rev 1.0

1. Overview

1-1. Concept
1-2. IMEI Client download
1-3. Precondition

2. IMEI Writing

2-1. Pre-requisite
2-2. IMEI Writing Method for Server Center
2-3. Troubleshooting

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SVC-09 / Rev 1.0

1. Overview

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1. Overview SVC-09 / Rev 1.0

1-1. Concept
1. Supports USB Writing function
2. Writing time reduction
3. Simplification
4. Supports software download function interworking with Fenrir
5. Supports library update function

1-2. IMEI Client Download

1. Download IMEI Client GSPN with internet browser
- Download Address: https://api.secmobilesvc.com/client/GSPN.zip
※ This is file contents of “IMEI Client GSPN” for WIS (Work In Service, 1 channel)

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1. Overview SVC-09 / Rev 1.0

1-3. Precondition
1. Install Fenrir on your Local PC. (Mandatory)
(1) Download the latest S/W for the model via Fenrir.
- The S/W will be saved to security area on your local PC.
- This S/W could be loaded on IMEI Cloud Program to be downloaded.

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1. Overview SVC-09 / Rev 1.0

2. Install Samsung USB driver again to fix USB COM port. (Optional)
(1) Remove installed “Samsung USB driver for Mobile Phones” first by control panel
- How to : Control Panel > Remove or change a program > Remove after find the USB driver

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1. Overview SVC-09 / Rev 1.0

2. Install Samsung USB driver again to fix USB COM port. (Optional)
(2) Download Samsung USB driver from Samsung Web Site and locate it on C drive.

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1. Overview SVC-09 / Rev 1.0

2. Install Samsung USB driver again to fix USB COM port. (Optional)
(3) Run “CMD” window and Set to the “C: \”
(4) input “SAMSUNG_USB_Driver_for_Mobile_Phones.exe –f” and press ENTER key.
“-f” is the option to fix USB COM PORT Number on local PC.

(5) Wait one minute and Driver will be installed automatically.

If you don’t use this option, USB COM PORT number will be changed for each model.

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SVC-09 / Rev 1.0

2. IMEI Writing

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2. IMEI Writing SVC-09 / Rev 1.0

2-1. Pre-requisite

Item USB Cable PC

Picture

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2. IMEI Writing SVC-09 / Rev 1.0

2-2. IMEI Writing Method for Server Center

① Please attach the mobile phone with USB cable, than you may see the COM port number in device manager

② Run “IMEI Client”

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2. IMEI Writing SVC-09 / Rev 1.0

③ Input GSPN ID / PW / Master OTP / OTP and push the button “Login”

④ Set the COM port number and select JIG and JIG com port.
In case of using S03 JIG or U30X, instead of USB cable, than you may set the JIG type and port number.

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2. IMEI Writing SVC-09 / Rev 1.0

⑤ Input IMEI and push “IMEI Write” and “Fenrir D/L” and “IMEI check”.
※ The writing order is the same as the New Writing Process.
- New Writing Process : IMEI Write > Fenrir download > IMEI check

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2. IMEI Writing SVC-09 / Rev 1.0

2-3. Troubleshooting
① Firewall must be disabled to "https://api.secmobilesvc.com" (Port 80, 443)
IMEI Client program communicate with this address.

※ This step can check firewall.

- input Internet Explorer address field with "https://api.secmobilesvc.com/" and press enter.
- You may see the text "IMEICLOUD 1" or "IMEICLOUD 2" if firewall opened

② If you see this message pop-up when automatical update, it means the port 443 blocked by firewall.
Please open your firewall to the IP 112.106.188.82 for 443 port.

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2. IMEI Writing SVC-09 / Rev 1.0

③ COM port must be opned to communicate with mobile phone.

Some firewall software block COM port, it makes IMEI write always fail.

④ IMEI Client cannot open COM port after re-connect USB cable with several phone.
Problem cause : The COM port number is newly assigned whenever a new terminal is connected.
- Solution : Please double-click the file "Registry_PortFix_V003.reg" file will add the port-fix registry.
And please reboot PC.(Separate attachment file)

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SVC-09 / Rev 1.0

- End of Document -

Copyright ⓒ 2015 Samsung Electronics

This guide is protected under international copyright laws.
No part of this guide may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying,
recording, or storing in any information storage and retrieval system, without the prior written permission of Samsung Electronics.

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