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    Topic 4 - Professional Behaviour - Class Slides

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    Mashiur Rahman

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    Topic 4 - Professional Behaviour - Class Slides

    Uploaded by

    Mashiur Rahman
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    1 views22 pages

    Topic 4 - Professional Behaviour - Class Slides

    Uploaded by

    Mashiur Rahman

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 22

    Personal Effectiveness

    Professional Behaviour
    Agenda

    Review of Prepare activities

    Defining professional behaviour

    Review of Apply activities

    Review of professional behaviour theoretical


    perspectives

    Recap and questions

    Next steps
    Topic Learning Outcomes

    • Critically evaluate perspectives on key behaviours of highly effective


    people

    • Critically evaluate your current level of professionalism within the


    context of theory and devise a clear development approach
    Prepare
    What is 'professional behaviour'?

    • Examples of professional behaviour?

    • Examples of unprofessional behaviour?

    Who decides what is professional/unprofessional?


    Activity 1

    20 minutes

    • Download activity worksheet and review


    questions and prompts
    • Discuss your answers as a group
    • Your scribe should record your team’s
    responses

    • We will debrief after this where we


    review the discussion and answers
    together as a whole group Source: Seapoint Center
    Activity 1 - feedback

    Source: Seapoint Center


    CMI Code of Conduct

    Source: CMI
    CMI Code of Conduct
    Institute of Leadership Code of Conduct
    1. Professional Integrity: 2. Responsibility and Accountability:
    • Ethical conduct in all actions • Owning decisions and actions
    • Transparent conflict of interest • Fulfilling duties reliably
    declaration

    3. Respect for Others: 4. Compliance with Laws:


    • Upholding dignity and respect for all • Adherence to legal and
    • Commitment to diversity and anti- regulatory standards
    discrimination • Obligation to report misconduct

    5. Continual Professional Development: 6. Leadership and Influence:


    • Lifelong learning commitment • Leading by example with
    • Knowledge sharing within the integrity
    community • Ethical use of authority

    7. Sustainable and Ethical Practices: 8. Confidentiality:


    • Advocating for sustainable business • Safeguarding sensitive
    operations information
    • Conscious of social and environmental • Preventing misuse of inside
    impacts information
    Source: Institute of Leadership
    9. Quality of Service: 10. Fairness in Business:
    • Diligent service provision • Honesty in business transactions
    • Adherence to professional quality • Commitment to fair competition
    standards
    11. Reputation and Morale:
    • Protecting the profession's reputation
    • Enhancing team spirit and cohesion
    1. Altruism:
    • Helping colleagues with work-related problems.
    • Volunteering for tasks outside of normal job duties.

    2. Conscientiousness:
    • Going beyond basic requirements.
    • Demonstrating a high level of diligence and attention to detail.

    3. Sportsmanship:
    • Maintaining a positive attitude even in difficult situations.
    • Minimizing complaints and grievances.

    4. Courtesy:
    • Respectful interactions with colleagues.
    • Preventing conflicts and misunderstandings.

    5. Civic Virtue:
    • Participation in the governance of the organization.
    • Showing interest and involvement in company affairs.
    Source: Daily FT

    Institute of • Definition: Voluntary, extra-role behaviors that contribute


    to organizational effectiveness.
    Leadership Code
    • Importance: Enhances team performance, improves
    of Conduct efficiency, and fosters a positive work environment.
    Counterproductive Work Behaviour

    Source: Sharma & Singh, 2015


    Activity 2

    5 minutes

    • Download activity worksheet and review


    questions and prompts
    • Discuss your answers as a group

    Source: Victory Productions


    Activity 2 - Feedback

    Source: Victory Productions


    Apply
    Apply

    Which aspects of the CMI code were violated by these leaders?

    Why are these code violations a cause for concern?


    Recap

    • Review of Prepare activities

    • Defining professional
    behaviour

    • Review of Apply activities

    • Review of professional
    behaviour theoretical
    perspectives
    Additional Reading and Videos

    • Guide: 21 Business Etiquette Rules You Should Never Break: Universal Rules
    that will Help you Avoid Awkward Situations. (Toggl)
    • Guide: Business Etiquette from Around the World (Forextime)

    • Journal article: Does Personality Predict Organisational Citizenship Behaviour


    among Managerial Personnel? (Singh & Singh)
    • Journal article: National Culture, Business Culture and Management Practices:
    Consequential Relationships? (Bhaskaran & Sukumaran)

    • Video: Own Your Behaviours, Master Your Communication, Determine Your


    Success (Evans at TEDxGenova)
    Any Questions or
    Comments?
    Thank You For Your
    Participation

    Next Steps - Consolidate


    • Round-Up

    • Quiz
    References
    • Bhaskaran, S. and Sukumaran, N., 2007. National Culture, Business
    Culture and Management Practices: Consequential Relationships? Cross
    Cultural Management: An International Journal, 14(1), p56–64.

    • CMI, 2018. Code of Conduct and Practice. [online] Available through:


    https://www.managers.org.uk/~/media/Files/PolicesProcedures/CodeOfCo
    nduct/code-of-conduct.pdf

    • Evans, L., 2017. Own Your Behaviours, Master Your Communication,


    Determine Your Success (TEDxGenova). [online] Available through:
    https://www.youtube.com/watch?v=4BZuWrdC-9Q.

    • Forextime, 2011. Business Etiquette from Around the World. [online]


    Available through: https://www.forextime.com/uk/media-
    corner/infographic/business-etiquette-from-around-the-world.
    References
    • Institute of Leadership, 2023. Code of Conduct. [online] Available through:
    https://leadership.global/code-of-conduct.html.

    • Organ, D.W., 1988. Organizational Citizenship Behavior: The Good


    Soldier Syndrome. Lexington, MA: Lexington Books.

    • Robinson, S. and Bennett, R., 1995. A Typology of Deviant Workplace


    Behaviors: A Multidimensional Scaling Study. Academy of Management
    Journal, 38, p555-572.

    • Singh, A. K. and Singh, A. P., 2009. Does Personality Predict


    Organisational Citizenship Behaviour among Managerial Personnel?
    Journal of the Indian Academy of Applied Psychology, 35(2), p291-298.

    • Toggl, n.d. 21 Business Etiquette Rules You Should Never Break:


    Universal Rules that will Help you Avoid Awkward Situations. [online]
    Available through: https://toggl.com/business-etiquette-rules/.

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