Agent calls received picked calls

Idowu Oluremi Egundina 60 59

Abiodun Morenike Esther 20 17
Temitope Banigbe 50 48
Ademoye Oluwagbenga
16 15
Anifowoshe
YusufYetunde
16 16
Ogunlusi Ademola
Aminat
64 55
Ayodeji
Adenuga Oluwabusola 56 55
Fatukasi Oluwadamilola
41 39
Rhoda
Yetunde Etim 46 45
Adajinewa Doris Onize 42 41
Biobaku Oluwatomilola 52 52
Atolani Adedayo Joshua 30 24
Umar Azeez Ochefije 52 51
Aderemi Adeyemi
55 54
Ibukunoluwa
Amusan Daniel Oluwatobi 25 23
Olajesu samuel ayobami 60 58
abnormal calls Ring No pick answer rate
0 0 100.00%
2 0 100.00%
1 0 100.00%
0 0 100.00%
0 0 100.00%
4 4 93.22%
0 0 100.00%
1 0 100.00%
0 0 100.00%
1 0 100.00%
0 0 100.00%
4 0 100.00%
0 0 100.00%
0 0 100.00%
0 1 95.83%
0 1 98.31%
talk time average talk time online duration
02:51:05 00:02:53 05:01:15
01:00:27 00:03:33 04:24:05
02:56:35 00:03:40 05:14:23
00:36:58 00:02:27 02:29:39
01:09:26 00:04:20 01:59:28
02:19:45 00:02:32 05:07:07
04:12:20 00:04:35 04:57:54
01:39:57 00:02:33 05:32:58
03:17:30 00:04:23 04:24:00
02:08:04 00:03:07 05:02:02
03:02:13 00:03:30 05:02:09
01:04:37 00:02:41 06:21:30
03:18:17 00:03:53 04:51:53
04:14:02 00:04:42 05:00:32
01:15:11 00:03:16 03:28:02
03:44:36 00:03:52 04:44:34
break duration busy duration talk rate
00:42:10 00:00:00 36.22%
00:00:00 02:37:04 18.63%
00:14:18 00:00:00 35.97%
00:00:00 00:00:00 19.81%
00:47:27 00:00:00 36.75%
01:10:44 00:01:15 31.27%
00:44:15 00:00:00 45.86%
00:00:00 00:00:10 23.09%
00:59:54 00:03:50 42.79%
01:09:57 00:00:00 29.78%
00:19:16 00:00:00 37.62%
00:00:00 00:21:16 14.48%
00:01:02 00:00:00 40.45%
00:14:51 00:00:00 45.81%
00:00:00 00:00:00 26.55%
00:08:51 00:00:00 44.11%
number of satisfactory
Number of evaluation satisfaction rate
evaluation
6 6 100.00%
0 0 -
4 5 80.00%
0 1 0.00%
0 0 -
3 4 75.00%
10 10 100.00%
1 1 100.00%
4 8 50.00%
5 5 100.00%
1 1 100.00%
3 3 100.00%
3 3 100.00%
2 3 66.67%
2 2 100.00%
10 11 90.91%
20s picking rate/rate of
FTR RATE
calls picked in 20s
90.00% 79.66%
75.00% 105.88%
86.00% 85.42%
81.25% 80.00%
93.75% 87.50%
79.69% 94.55%
96.43% 85.45%
82.93% 89.74%
86.96% 88.89%
88.10% 73.17%
73.08% 90.38%
70.00% 91.67%
86.54% 96.08%
87.27% 79.63%
80.00% 86.96%
86.67% 96.55%