Software Requirements Specification

(SRS)
1. Introduction

This Software Requirements Specification (SRS) document outlines the detailed

functional and non-functional requirements for a suite of integrated systems
designed to enhance e-commerce and in-store operations. These systems include
solutions for Pickup at the Store, Cashier (POS), Self-Checkout, Self-Ordering, and
QR Code Ordering for restaurants. By providing a seamless and efficient user
experience across various platforms, these systems aim to improve customer
satisfaction, streamline operations, and offer robust data management
capabilities for businesses of all sizes.

1.2 Scope

The systems will be designed to integrate with existing e-commerce platforms

and physical retail environments, enhancing customer convenience, operational
efficiency, and data management capabilities.

1.3 Definitions, Acronyms, and Abbreviations

- POS: Point of Sale

- QR Code: Quick Response Code
- UI/UX: User Interface/User Experience

2. Overall Description

2.1 Product Perspective

The systems will be part of a broader e-commerce and retail management

solution, integrating seamlessly with existing platforms and enhancing the
overall user experience.
Product Descriptions and Explanations

1. Pickup at the Store System

Description:
The Pickup at the Store System allows customers to place orders online and pick
them up at a designated store location. This system integrates with the e-
commerce site to provide a seamless experience for both the customers and the
store staff.

Features and Functions:

- Online Ordering Integration: Connects with the e-commerce platform to
facilitate online orders.
- Notification System: Sends notifications to customers when their orders are
ready for pickup.
- Order Management: Allows store staff to manage and track pickup orders
efficiently.
- Scheduling: Customers can select preferred pickup times, reducing wait times
and enhancing convenience.

Diagram:
Advantages for Clients:
- Enhanced Customer Convenience: Customers can shop online and pick up
orders at their convenience.
- Reduced Shipping Costs: Eliminates the need for delivery services, saving on
shipping costs.
- Increased Foot Traffic: Encourages customers to visit the store, potentially
leading to additional in-store purchases.

2. Cashier System (POS)

Description:
The Cashier System is a comprehensive Point of Sale (POS) solution that includes
both software and hardware setups, enabling efficient transaction management
and data handling in retail environments.

Features and Functions:

- Transaction Processing: Handles sales transactions, returns, and exchanges.
- Inventory Management: Tracks inventory levels in real-time.
- Customer Management: Stores customer information and purchase history.
- Reporting and Analytics: Generates sales reports and insights to aid decision-
making.
- Integration: Connects with accounting software and other business systems.

Diagram:
Advantages for Clients:
- Streamlined Operations: Simplifies transaction processing and inventory
management.
- Accurate Reporting: Provides valuable insights into sales performance and
customer behavior.
- Enhanced Customer Experience: Quick and efficient checkouts improve
customer satisfaction.
- Scalability: Suitable for businesses of all sizes, from small retail stores to large
chains.

3. Self-Checkout System

Description:
The Self-Checkout System allows customers to scan and pay for their items
without the need for a cashier, similar to systems used in major retail stores.

Features and Functions:

- User-Friendly Interface: Easy-to-use touchscreen interface for scanning and
payment.
- Payment Options: Supports multiple payment methods including credit cards,
mobile payments, and cash.
- Security Measures: Includes anti-theft and fraud detection features.
- Real-Time Support: Connects to store staff for assistance when needed.

Diagram:

Advantages for Clients:

- Reduced Labor Costs: Minimizes the need for cashier staff.
- Faster Checkouts: Reduces wait times and improves customer satisfaction.
- Increased Throughput: Allows more customers to be processed in less time.
- Customer Empowerment: Gives customers control over their shopping
experience.

4. Self-Ordering System

Description:
The Self-Ordering System, similar to those used in fast-food chains like
McDonald's, allows customers to place orders through interactive kiosks.

Features and Functions:

- Interactive Touchscreens: User-friendly interfaces for easy navigation and
ordering.
- Customization Options: Allows customers to customize their orders according
to their preferences.
- Payment Integration: Supports multiple payment methods.
- Order Tracking: Provides real-time updates on order status.

Diagram:
Advantages for Clients:
- Enhanced Customer Experience: Offers a convenient and engaging way for
customers to place orders.
- Operational Efficiency: Reduces the workload on staff and speeds up order
processing.
- Upselling Opportunities: Suggests additional items or upgrades during the
ordering process.
- Data Collection: Gathers data on customer preferences and behavior.

5. QR Code Ordering for Restaurants

Description:
The QR Code Ordering System allows restaurant customers to scan a QR code at
their table to view the menu, place orders, and pay directly from their
smartphones.

Features and Functions:

- Digital Menu: Displays an interactive digital menu on the customer's device.
- Order Placement: Enables customers to place orders directly from their
smartphones.
- Payment Processing: Integrates with various payment gateways for secure
transactions.
- Order Tracking: Provides updates on order status and estimated wait times.

Diagram:
Advantages for Clients:
- Contactless Experience: Reduces physical contact, enhancing safety and
hygiene.
- Operational Efficiency: Frees up staff to focus on food preparation and service.
- Faster Turnaround: Speeds up the ordering and payment process.
- Customer Convenience: Allows customers to order and pay at their own pace.
2.2 Product Functions

- Manage customer orders and payments.

- Provide real-time inventory and order status tracking.
- Facilitate in-store and online transactions.
- Enable customer self-service through kiosks and mobile devices.

2.3 User Classes and Characteristics

- Customers: End-users placing orders, making payments, and picking up items.

- Store Staff: Employees managing orders, inventory, and customer service.
- Administrators: Users overseeing system configurations, analytics, and
reporting.

2.4 Operating Environment

The systems will operate on various platforms including web browsers, mobile
devices, and dedicated kiosks. The server-side components will be hosted on
cloud or on-premises servers.

3. Functional Requirements

3.1 Pickup at the Store System

3.1.1 Feature: Online Ordering Integration

Requirement: The system shall integrate with the existing e-commerce platform
to receive and process online orders.
Input: Customer order details.
Process: Order is stored and managed until pickup.
Output: Order ready for pickup notification.

3.1.2 Feature: Notification System

Requirement: The system shall notify customers via email/SMS when their
order is ready for pickup.
Input: Order status change.
Process: Generate and send notification.
Output: Notification sent to the customer.
 3.1.3 Feature: Order Management
Requirement: The system shall allow store staff to manage and track pickup
orders.
Input: Order information.
Process: Update order status, manage pickup schedule.
Output: Updated order status.

3.1.4 Feature: Scheduling

Requirement: The system shall enable customers to select a preferred pickup
time.
Input: Customer’s preferred time.
Process: Allocate time slot, adjust order queue.
Output: Scheduled pickup time confirmation.

3.2 Cashier System (POS)

3.2.1 Feature: Transaction Processing

- Requirement: The system shall process sales transactions, including handling
of multiple payment types.
- Input: Product details, payment information.
- Process: Calculate total, process payment, print receipt.
- Output: Transaction receipt.

3.2.2 Feature: Inventory Management

- Requirement: The system shall track inventory in real-time and update stock
levels after each sale.
- Input: Sales data.
- Process: Adjust inventory levels.
- Output: Updated inventory records.

3.2.3 Feature: Customer Management

- Requirement: The system shall store and manage customer data and purchase
history.
- Input: Customer information, purchase details.
- Process: Store and retrieve customer data.
- Output: Customer profile and purchase history.

3.2.4 Feature: Reporting and Analytics

- Requirement: The system shall generate sales reports and provide analytics on
transaction data.
- Input: Transaction and inventory data.
- Process: Analyze data, generate reports.
- Output: Sales and inventory reports.

3.3 Self-Checkout System

 3.3.1 Feature: Payment Options
- Requirement: The system shall support various payment methods including
credit/debit cards, mobile payments, and cash.
- Input: Payment method selection.
- Process: Process selected payment type.
- Output: Confirmation of payment.

3.4 Self-Ordering System

3.4.1 Feature: Customization Options

- Requirement: The system shall allow customers to customize their orders (e.g.,
add/remove ingredients).
- Input: Customer preferences.
- Process: Modify order details.
- Output: Customized order summary.

3.4.2 Feature: Bill Payment

- Requirement: The system shall integrate with payment gateways to process
payments directly from the kiosk.
- Input: Payment information.
- Process: Process payment.
- Output: Payment confirmation.

3.4.3 Feature: Order Tracking

- Requirement: The system shall provide real-time updates on order status to
customers.
- Input: Order progress data.
- Process: Update order status.
- Output: Real-time status display.

3.5 QR Code Ordering for Restaurants

3.5.1 Feature: Digital Menu

- Requirement: The system shall display a digital menu when a customer scans
the QR code.
- Input: QR code scan.
- Process: Retrieve and display menu.
- Output: Displayed menu on customer’s device.

3.5.2 Feature: Order Placement

- Requirement: The system shall allow customers to place orders directly from
their smartphones.
- Input: Customer selections.
- Process: Submit order to the kitchen.
- Output: Order confirmation.

3.5.3 Feature: Payment Processing

- Requirement: The system shall integrate with payment gateways to process
payments securely.
- Input: Payment information.
- Process: Process payment.
- Output: Payment receipt.

3.5.4 Feature: Order Tracking

- Requirement: The system shall provide real-time updates on the status of the
order.
- Input: Order progress data.
- Process: Update order status.
- Output: Real-time status update.

4. Non-Functional Requirements

4.1 Performance Requirements

Scalability: The system shall handle up to 10,000 transactions per day without
performance degradation.
Response Time: The system shall respond to user inputs within 2 seconds.
Load Handling: The system shall support up to 500 concurrent users without
affecting performance.

4.2 Security Requirements

Data Protection: All customer and transaction data shall be encrypted at rest
and in transit.
Authentication: The system shall implement multi-factor authentication for
administrative access.
Compliance: The system shall comply with PCI DSS standards for handling
payment information.
4.3 Reliability Requirements

Uptime: The system shall maintain a minimum uptime of 99.9% annually.

Error Handling: The system shall log all errors and notify administrators within
5 minutes of critical errors.
Recovery: The system shall automatically recover from crashes and resume
normal operations within 10 minutes.

4.5 Maintainability Requirements

Modularity: The system shall be modular, allowing for easy updates and
modifications without affecting the entire system.
Documentation: Comprehensive documentation shall be provided for all system
components, including user guides and API documentation.
Support: The system shall include a support plan with response times of less
than 24 hours for critical issues.