ASSESSMENT TASK 1: WRITTEN QUESTIONS

Task summary
You are to answer all written questions.

Resources and equipment required to complete this task

 Access to textbooks and other learning materials.
 Access to a computer, printer, Internet and email software (if required).

When and where do I need to complete this task?

This task may be done in your own time as homework, or you may be given time to do this task in
class (where applicable).

What do I need to submit?

Your answers to each question in this task.

Instructions
This is an open book test – you can use your learning materials as a reference.

You must answer all questions in this task correctly.

You must answer the questions by typing your answers in Microsoft Word or a similar program.

What do I need to do if I get something wrong?

If your assessor sees that you have not completed all parts of the task completely and satisfactorily,
the details of resubmission will be discussed with you when you are advised of the outcome of this
task. You will only need to redo the parts of the task that are incorrect; however, you will need to
resubmit the entire assessment again.

Written answer question guidance

Assessment 1 BSBOPS502 Student Assessment Guide v2.1 1

The following written questions use a range of “instructional words” such as “identify” or “explain”,
which tell you how you should answer the question. Use the definitions below to assist you to
provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Analyse: when a question asks you to analyse something, you should do so in detail, and identify
important points and key features. Generally, you are expected to write a response one or two
paragraphs long.

Compare: when a question asks you to compare something, you will need to show how two or
more things are similar, ensuring that you also indicate the relevance of the consequences.
Generally, you are expected to write a response one or two paragraphs long.

Contrast: when a question asks you to contrast something, you will need to show how two or
more things are different, ensuring you indicate the relevance or the consequences. Generally,
you are expected to write a response one or two paragraphs long.

Describe: when a question asks you to describe something, you should state the most noticeable
qualities or features. Generally, you are expected to write a response two or three sentences long.

Discuss: when a question asks you to discuss something, you are required to point out important
issues or features and express some form of critical judgement. Generally, you are expected to
write a response one or two paragraphs long.

Evaluate: when a question asks you to evaluate something, you should put forward arguments for
and against something. Generally, you are expected to write a response one or two paragraphs
long.

Examine: when a question asks you to examine something, this is similar to “analyse”, where you
should provide a detailed response with key points and features and provide critical analysis.
Generally, you are expected to write a response one or two paragraphs long.

Explain: when a question asks you to explain something, you should make clear how or why
something happened or the way it is. Generally, you are expected to write a response two or
three sentences long.

Identify: when a question asks you to identify something, this means that you are asked to briefly
describe the required information. Generally, you are expected to write a response two or three
sentences long.

List: when a question asks you to list something, this means that you are asked to briefly state
information in a list format.

Outline: when a question asks you to outline something, this means giving only the main points,
Generally, you are expected to write a response a few sentences long.

Assessment 1 BSBOPS502 Student Assessment Guide v2.1 2

 Summarise: when a question asks you to summarise something, this means (like “outline”) only
giving the main points. Generally, you are expected to write a response a few sentences long.

Provide answers to all of the questions below:

Provide answers to all of the questions below:

1. Explain:

 the purpose and content of an operational plan

 the role of an operational plan in achieving the organisation’s objectives

 the purpose and content of a contingency plan.

2. Explain the difference between an operational plan modelled on the organisation as a whole and
one that has been modelled to suit a specific organisational goal or department.

3. Describe typical methods for developing an Operational Plan.

4. Complete the table below to describe information sources necessary to develop and present
operational plans. The first row has been completed as an example for you to follow.

Information source Description Examples (provide 1)

Colleagues/Employees Colleagues may be part of the Team member

same team, or from another
CFO
team.
Manager of a different team

External consultants

Assessment 1 BSBOPS502 Student Assessment Guide v2.1 3

 Information source Description Examples (provide 1)

Strategic plan

Budgets and forecasts

Legislation and
regulatory authorities

Organisational policies
and procedures

5. List four ways to consult with stakeholders:

6. Complete the table below to describe the requirements for resources included in operational
plans:

Resource Description of the How to acquire the resource:

Type resources and 2 examples:

Physical How do you acquire physical resources

and/or services?

Assessment 1 BSBOPS502 Student Assessment Guide v2.1 4

 Resource Description of the How to acquire the resource:
Type resources and 2 examples:

What does a procurement process include

(list at least four considerations)?

Relevant organisational policies and

procedures (at least one):

Financial What workplace documents provides

information about financial resources?
(describe at least one):

How does the budgeted and actual

finances influence profitability and
productivity of the operational plan?

Explain how to obtain additional finances:

Human How do you recruit staff?

List at least two induction strategies:

Assessment 1 BSBOPS502 Student Assessment Guide v2.1 5

 Resource Description of the How to acquire the resource:
Type resources and 2 examples:

Relevant organisational policies and

procedures (at least one):

7. Explain the purpose of key performance indicators.

8. List four different approaches to developing key performance indicators.

9. Explain the procedure for documenting performance, including records that should be kept.

10. Provide a definition of a PCBU and outline their key responsibilities under WHS laws.

11. Outline the aim and scope of the Fair Work Act 2009.

What do I need to hand in for this task? Have I completed this?

Your answers to each question 

Assessment 1 BSBOPS502 Student Assessment Guide v2.1 6