Why Microsoft Cloud

Microsoft cloud
Microsoft 365

Intelligent business applications

Productivity and collaboration

Open, flexible, enterprise-grade cloud

computing platform
Microsoft Azure

AI + Machine Learning
IoT
Analytics
Developer tools
Databases
Compute
Cognitive Services
70+ Compliance offerings
Scale (54 regions)
Microsoft 365
Windows 10

Office 365

Enterprise mobility + Security

Microsoft Dynamics 365

Sales & Marketing

Customer Service
Retail & Commerce
Field Service
Operations
Finance
Talent
Insights
Power Platform
Harness the power of unified and intelligent data
Dynamics 365 + Office 365 + LinkedIn + Partner Solutions
Tasks Relationships

Planograms
Shipments Calendar

Documents
Trade
Job History Orders promotion
Talent

Patients Accounts
Forecast
Message Device
Email
data

Support People
case Meetings
Skills Equipment
maintenance

Storage
Professional Service
contacts requests Merchandise

Opportunities
 Service

Marketing Sales

Modern Unified Intelligent Adaptable

Talent Commerce

Finance Operations

Power platform

Power BI Flow PowerApps

Why Microsoft for ERP
Modernize Finance and Operations
Elevate financial performance $
“We’ve reduced overtime and made employees more efficient. It has enabled us to grow without
adding expense. We’re going to grow our core business by six to seven percent with minimal
additional labor.”

CFO Overview customer credit and

collections

Increase profitability Optimize workforce Reduce operational expense Adapt quickly to requirement
productivity changes
Run smarter with connected operations
“Dynamics 365 for Finance and Operations keeps us from putting a poor-quality product out the
door. We find the problems before they get discovered by the customer.”

Production performance Cost comparison Production variances

Optimize manufacturing Simplify resource management Accelerate product delivery Increase quality and customer
processes satisfaction
Automate and streamline supply chain
“Sales representatives used to wait until the controller closes all the financial books at month end
to get the true cost, but now, we can see the true cost and what’s going on in the shop floor every
day. That lets sales make important decisions on the delivery time or promising a delivery date to a
customer.”

Inbound performance Location inventory accuracy Shipping performance

Streamline procurement Deliver timely customer Modernize business logistics Unify processes from sales to
response fulfillment
Engage and delight every shopper, everywhere
“Compared to the solutions I have worked with previously, Dynamics 365 was the most
comprehensive and straightforward. Our organization now benefits from one integrated end-to-end
solution that allows for smooth cooperation between points of sale and back office”

Build brand loyalty with omni-channel Strategically plan and merchandise: Optimize your supply chain:
experiences:

Integrate end-to-end retail Centralize management & Modern store, omni-channel Flexible – cloud, hybrid & on-
operations visibility enabled Prem*
Drive HR operational excellence
“It’s important that we show our employees that we care about them, too. We can follow their
career path, encourage continuous learning, gain key insights into performance, and help make
their work rewarding.” Steve Holden, ECH Inc.

HR workflows Employee and manager Analytics and dashboards

Enable organizational Centralize workforce data Transform employee Automate and optimize HR
agility experiences programs
Innovate with an adaptable and extensible platform
“With Dynamics 365, I’m not worried about my hardware or performance, we never have had a
performance issue. . . . I haven’t spent any time maintaining the system. I’m just rolling out new
features or upgrading the system to the new version.”

Optimization advisor Create an app

Enable flexible deployment Adapt quickly Extend and connect Drive innovation
Core Product Capabilities

General Accounts Accounts Budgeting & Time & Expense Financial Reporting
Ledger Receivable Payable Forecast Management & Analytics

FINANCE
Credit and Cash & Bank Fixed Public Sector Revenue Project
Collections Management Assets Financials Recognition Accounting

Cost Regulatory Configurable Configurable Tax Regulatory

Consolidations
Accounting Compliance E-invoicing & & Regulatory Discovery &
Payments Reporting Alerting Service
Core Product Capabilities

Lean, Process & Production Production Shop Floor Capability & Kanban
Discrete Manufacturing Control Reporting Management Resource Scheduling Management

Time & Product Information Catalog BOM Route Management Product

Attendance Management Management Management Configuration

SUPPLY CHAIN
MANAGEMENT
Inbound Demand
Master Planning Inventory Warehouse Transportation
Consignment Forecasting Management Management Management

Vendor Mobile Supplier Relationship Sales Order

Collaboration Warehouse Management Procurement & Management Trade Promotion
Management Sourcing Management

Service Quality Asset Planning

Management Management Management IoT Intelligence Optimization
Core Product Capabilities

Retail Store Cross-channel Rules-based Product Category,

Channel Order Processing/ Distributed Order Catalog & Assortment
Management Fulfillment Management Management

RETAIL
Product Price & Call Center Assisted Selling with
Offline
Promotions Channel Point-of-Sale Intelligent
Capabilities
Management Management Recommendations

Workforce Ecommerce
In-store Inventory In-store Cash
Managements Channel
Management Management
Scheduling Management
Core Product Capabilities

Organizational Jobs and Employee Personnel HR Task Compensation

Hierarchy Positions Profile Management Management Plans

HUMAN
RESOURCES Time and Leave and Benefits Benefits Open FMLA Case HR Incident
Attendance Absence Management Enrollment Management Management

Goals & Skills Training & Performance & Manager Self- Employee Self- Compliance,
Management Certification Feedback Serve Serve Health & Safety
Differentiators
Microsoft ERP Differentiators
"The common data model platform is a game changer.
Your applications are in a different platform, totally
independent of the ERP, so the ERP can be updated
without any doubts that it might break. It is true SaaS.”
– Systems engineer, EPC contracting

"We didn't have the opportunity to run a legacy system

in parallel. Our implementation was a "big bang" over
four days and extended weekends. With the help of
Microsoft, we flipped the switch from using Oracle to
using Dynamics 365 in all four workstreams“
– VP of IT and Process Automation, Manufacturing, USA
MICROSOFT
Dynamics 365
Business Central
 Adaptive Business Operations

Optimize your team’s productivity with

seamless, integrated processes and tasks

Run Your Business

Anywhere
• Deploy in the Cloud or on-premises

• Flexible data residency, compliance and

security

• Universal, mobile-enabled user experience

across deployments and devices
 Adaptive Business Operations

Optimize your team’s productivity with

seamless, integrated processes and tasks

Role-based workspaces
• Enable fast user actions and decisions with
role-based workspaces

• Gain global visibility into the financial health

of your business

• Optimize workforce productivity

 Adaptive Business Operations

Optimize your team’s productivity with

seamless, integrated processes and tasks

Embedded with Microsoft 365

• Quote to Cash all from within Outlook

• Process Orders and Submit Invoices without leaving Outlook

• Send your invoices as PDF attachments that include a PayPal

link to expedite payments
 Adaptive Business Operations

Optimize your team’s productivity with

seamless, integrated processes and tasks

Embedded with Microsoft 365

• Easily export and update data in Microsoft Excel

• Mass change non-audit trail data like a salesperson code from

Excel

• Want to create Journal Entries in Excel? No Problem

 CUSTOM
CONNECTOR
Power Apps

Power
Automate
CONNECTORS
Office 365

Common
Data Model
GATEWAYS
Microsoft Dynamics 365 Business Central
Core Capabilities

Financial Account Bank reconciliation Fixed asset management Month/year end closing
Management Receivables Payables

Sales & Service

Quote generation Contact management Sales invoicing Payment processing
Management

Project
Capacity planning Budgets and estimates Job and process costing Resource management
Management

Supply Chain Inventory and Purchasing Procurement and

Shipment and distribution Returns and cancellations
Management control vendor management

Operations Warehouse
Forecasting Production planning Manufacturing capacity
Management management

Reporting
Customer insights Self-serve reports Interactive dashboards Built-in intelligence
& Analytics
Technology Modernization

ISV and Partner Ecosystem Microsoft

AppSource

Process and Productivity

Dynamics 365
Business Central Office 365

Power Platform
Power BI Power Automate Power Apps AI Builder

Data and Intelligence Platform

Common Data Connectors
Service + Gateways AI Platform

Azure Cloud Platform

Where is my data stored?

UNITED STATES CANADA

EAST US EAST US2 CENTRAL US CANADA EAST CANADA CENTRAL

✓ ✓ ✓ ✓ ✓

EMEA

NORTH EUROPE WEST EUROPE FRANCE CENTRAL FRANCE SOUTH UK WEST UK SOUTH

✓ ✓ ✓ ✓ ✓ ✓

OCEANIA ASIA

AUS EAST AUS SOUTHEAST EAST ASIA SOUTHEAST ASIA

✓ ✓ ✓ ✓
What service levels do the services have?

< 99.9%–25%
99.9% <24 hours < 99%–50%
< 95%–100%

SERVICE DISASTER
MONTHLY SERVICE
AVAILABILITY RECOVERY
CREDIT
Monthly Failover/RPO
 Sales Finance

Marketing CRM Dynamics 365 ERP Operations

Service Human Resource

Dynamics 365 ERP

Dynamics 365 Dynamics 365

Finance & Operations Business Central
INTRODUCTION
CAPABILITIES 1/2
CAPABILITIES 2/2
ANALYTICS
MINIMUM NUMBER OF USERS
SUBSCRIPTION LICENSE COST
IDEAL ORGANIZATION SIZE
BENEFIT
TRANSACTION VOLUME
TRACEABILITY