BM Chapter 1 Discuss 2
BM Chapter 1 Discuss 2
BM Chapter 1 Discuss 2
Developing effective marketing goals involves ensuring they meet certain criteria to be practical and
achievable. Here are four key criteria and examples of how these can be applied to noteworthy marketing goals.
1. Attainability
o Explanation: Goals must be realistic and achievable given the company’s resources and market
conditions. If goals are seen as unreasonable or unattainable, stakeholders may not be motivated
to strive towards them.
o Example: A small business sets a goal to increase its online sales by 15% over the next year.
This goal is realistic considering its current growth rate and planned marketing activities.
2. Consistency
o Explanation: Goals should not contradict each other but should align and support one another.
Consistent goals ensure that efforts in one area do not undermine progress in another.
o Example: A company aims to increase brand awareness while also increasing sales. These goals
are consistent because increasing brand awareness can lead to higher sales.
3. Comprehensiveness
o Explanation: The goal-setting process should involve all functional areas of the organization,
allowing each area to set its own goals that align with the overall organizational objectives.
o Example: The marketing department sets a goal to increase website traffic by 20%, the sales
department aims to convert 10% more leads, and the customer service department sets a goal to
improve satisfaction scores by 5%. Each goal supports the overall aim of increasing customer
engagement and sales.
4. Intangibility
o Explanation: Goals are outcomes the organization wishes to achieve, not actions. This means
they should be broader and more abstract, focusing on the desired end result rather than specific
steps.
o Example: A company sets a goal to improve its brand reputation. This goal is intangible because
it focuses on the desired outcome rather than specific actions. Various strategies, such as public
relations efforts and customer feedback initiatives, can be used to achieve this goal.
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o Example: Launch a corporate social responsibility (CSR) initiative focused on sustainability,
aiming to improve brand reputation as measured by an increase in positive media mentions and
customer feedback.
7. Increasing Distribution Channels
o Explanation: Expanding the ways in which products are delivered to consumers.
o Example: Partner with new retail chains and e-commerce platforms to increase the availability
of products, aiming to add five new distribution channels by the end of the year.
By ensuring that marketing goals are attainable, consistent, comprehensive, and intangible, companies can
create a strategic roadmap that guides their marketing efforts effectively and aligns with their broader business
objectives.
Contemporary marketing approaches are centered around understanding and satisfying customer needs and
desires, often leveraging digital tools and techniques to reach and engage with the target audience. These
strategies focus on creating value for customers and building long-term relationships. Here are some key
contemporary marketing approaches and examples of how they are used:
1. Email Marketing
o Explanation: This involves sending targeted emails to a list of subscribers to promote products,
share information, or engage with customers.
o Example: A clothing retailer sends personalized emails to customers with product
recommendations based on their previous purchases and browsing behavior. These emails
include special discounts and new arrivals tailored to individual preferences.
2. Referral Marketing
o Explanation: Encouraging existing customers to refer new customers by offering incentives.
o Example: A software company offers a discount on subscription fees for every new customer
referred by an existing customer. This creates a win-win situation where both the referrer and the
new customer benefit.
3. Affiliate Marketing
o Explanation: Partnering with affiliates who promote a company's products in exchange for a
commission on sales generated through their referrals.
o Example: An online electronics store partners with tech bloggers who write reviews and include
affiliate links to the store. When readers purchase products through these links, the bloggers earn
a commission.
4. Video Marketing
o Explanation: Using video content to promote products, explain services, or engage with
customers.
o Example: A beauty brand creates tutorial videos demonstrating how to use their makeup
products. These videos are shared on YouTube and social media platforms, attracting a large
audience and driving traffic to their website.
5. Inbound Marketing
o Explanation: Attracting customers through relevant and helpful content, rather than interruptive
advertising. The focus is on creating valuable experiences that have a positive impact on people
and your business.
o Example: A B2B software company creates a series of informative blog posts, eBooks, and
webinars that address common challenges faced by their target audience. This content helps
attract potential customers and nurture them through the sales funnel.
6. Content Marketing
o Explanation: Creating and sharing valuable, relevant content to attract and retain a clearly
defined audience.
o Example: A health and wellness brand publishes articles on their blog about fitness tips, healthy
recipes, and wellness trends. This content helps build their brand authority and engage with their
audience.
7. Search Engine Optimization (SEO)
o Explanation: Optimizing a website and its content to rank higher in search engine results pages,
thereby increasing organic traffic.
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oExample: A travel agency optimizes its website with relevant keywords like "best family
vacation spots" and "affordable travel packages." They also create high-quality content and build
backlinks to improve their search engine rankings.
8. Pay-Per-Click (PPC) Advertising
o Explanation: Using paid advertisements that appear on search engines and other platforms,
where advertisers pay a fee each time their ad is clicked.
o Example: An online bookstore runs a Google Ads campaign targeting keywords like "buy
bestsellers online" and "discounted books." They pay for each click on their ads, driving targeted
traffic to their website and increasing sales.
Example in Practice
Let's consider a contemporary marketing campaign for an online fitness subscription service:
Email Marketing: The company sends out weekly newsletters with personalized workout plans and
nutrition tips based on user preferences and goals.
Referral Marketing: Existing subscribers are encouraged to invite friends to join the service by
offering a free month for each successful referral.
Affiliate Marketing: The company partners with fitness influencers who promote the service on their
blogs and social media channels, earning a commission for every new subscriber they bring in.
Video Marketing: The service produces high-quality workout videos and shares them on YouTube and
Instagram, showcasing different types of workouts available through the subscription.
Inbound Marketing: The company creates a blog with articles on fitness trends, workout routines, and
health advice, attracting organic traffic and converting visitors into subscribers.
Content Marketing: They publish eBooks and guides on topics like "How to Stay Fit at Home" and
"Healthy Eating on a Budget," which are available for free download in exchange for email sign-ups.
SEO: The website is optimized for search engines with keywords such as "online fitness classes" and
"home workout programs," ensuring it ranks highly in search results.
PPC Advertising: The company runs Google Ads targeting people searching for online fitness
solutions, driving immediate traffic to their subscription page.
By using these contemporary marketing approaches, the fitness subscription service can effectively reach and
engage with its target audience, leading to increased brand awareness, customer acquisition, and retention.
Not-for-profit organizations focus on pursuing goals that benefit society rather than generating profit for
owners or shareholders. Their primary aim is to fulfill their mission, which often involves supporting causes
like education, health, social services, or environmental protection. Marketing for not-for-profit organizations
involves strategies tailored to raising awareness, attracting donors, and mobilizing support for their causes.
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Explanation: In certain geographic areas, not-for-profit organizations may have a unique
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position or limited competition in their specific area of focus, giving them a degree of monopoly
power.
o Example: A local non-profit organization that provides specialized services for children with
rare diseases may be the only organization in the region offering these services, giving it a
unique position in the community.
4. Market to Multiple Publics
o Explanation: Not-for-profit organizations must market their cause to various stakeholders,
including donors, volunteers, beneficiaries, and the general public. Each group has different
interests and needs.
o Example: A non-profit that supports cancer research may target donors with emotional stories
about affected families, appeal to volunteers with opportunities to help at events, and engage
beneficiaries with information about available support services.
Summary
Marketing for not-for-profit organizations involves strategies that highlight the importance of their mission,
engage various stakeholders, and effectively communicate the impact of their work. By focusing on generating
support and raising awareness, these organizations can drive their efforts to fulfill their social objectives and
make a difference in their communities.
Contemporary marketing strategies emphasize connecting with audiences through culturally relevant and
impactful methods. This approach involves understanding and leveraging cultural trends and societal issues to
create meaningful engagement. Here are three effective methods:
1. Person Marketing
Explanation: Person marketing focuses on promoting a celebrity, authority figure, or influencer to attract and
engage a target market. This strategy leverages the individual’s popularity, credibility, and personal brand to
create a positive association with the product or service being marketed. By associating a brand with a well-
known personality, companies can tap into the individual’s fan base and enhance their own brand’s visibility
and appeal.
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Example:
Example: Nike and Michael Jordan Nike's long-standing partnership with basketball legend Michael
Jordan is a classic example of person marketing. The Air Jordan brand, launched in collaboration with
Jordan, became a cultural icon. Nike leveraged Jordan's star power and influence in the basketball
community to create a highly successful line of athletic wear and shoes. The association with Jordan not
only attracted basketball fans but also established Nike as a leading brand in sports apparel.
2. Place Marketing
Explanation: Place marketing, or place branding, aims to promote specific locations to attract tourists,
businesses, or residents. It involves showcasing the unique features and advantages of a place to entice people
to visit, invest, or relocate. This strategy often highlights the location’s attractions, amenities, or business
opportunities, leveraging its unique characteristics to create a favorable image.
Example:
Example: "I NY" Campaign The "I NY" campaign is a famous example of place marketing.
Launched in the 1970s to boost tourism in New York City, this campaign used a simple but iconic
design to promote the city’s vibrant culture, attractions, and experiences. The campaign’s success helped
revitalize New York City's image and significantly increased tourism. It effectively created a strong,
positive association with the city, encouraging both tourists and residents to embrace and promote New
York.
3. Cause Marketing
Explanation: Cause marketing involves aligning a brand with a social issue or cause to enhance its image and
engage with socially-conscious consumers. By supporting relevant causes, companies can raise awareness,
foster goodwill, and demonstrate their commitment to societal issues. Cause marketing can involve direct
contributions, partnerships with non-profits, or advocacy campaigns.
Example:
Example: TOMS Shoes and Its "One for One" Initiative TOMS Shoes is well-known for its cause
marketing strategy with its "One for One" initiative. For every pair of shoes sold, TOMS donates a pair
to a child in need. This campaign not only promotes TOMS' products but also highlights the company’s
commitment to addressing global poverty and improving lives. The initiative has resonated with
socially-conscious consumers and has helped TOMS build a strong, positive brand image.
Summary
Contemporary marketers use various strategies to connect with their audiences in meaningful ways:
Person Marketing: Leverages the influence of celebrities or authority figures to enhance brand appeal
and reach.
Place Marketing: Promotes specific locations to attract tourists, investors, or residents by highlighting
their unique attributes.
Cause Marketing: Aligns brands with social issues or causes to raise awareness, build goodwill, and
engage with socially-conscious consumers.
By utilizing these approaches, marketers can effectively engage with their target audiences and achieve their
branding and promotional goals.
When developing a cause marketing campaign, it’s crucial to follow specific guidelines to ensure its
effectiveness and authenticity. These guidelines help align the campaign with both the company’s goals and the
charitable cause’s mission, fostering genuine connections with consumers. Here’s a detailed explanation of each
guideline with examples:
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1. Understand Marketing
Explanation: Before launching a cause marketing campaign, a company must have a clear understanding of
marketing fundamentals, including its target audience’s preferences, behaviors, and values. This understanding
helps tailor the campaign to effectively resonate with the audience and address their interests and concerns.
Example:
Example: Ben & Jerry’s Ben & Jerry’s is known for its cause marketing campaigns that align with its
target audience’s values, such as environmental sustainability and social justice. For instance, their
campaign for climate change awareness was designed to appeal to their environmentally-conscious
customers. By understanding their audience’s values, Ben & Jerry’s effectively communicated its
commitment to environmental causes and built stronger customer loyalty.
Explanation: When a company decides to support a charitable cause, it must thoroughly research and select a
reputable organization. This ensures that the partnership is genuine and that the resources allocated will be used
effectively. Supporting a reputable cause enhances credibility and avoids potential backlash.
Example:
3. Maintain Transparency
Explanation: Transparency is key to gaining consumer trust. The company should clearly communicate how it
supports the cause, including details on how funds or resources are allocated. Making the process transparent
helps build credibility and encourages consumer participation.
Example:
Example: TOMS Shoes' "One for One" TOMS Shoes provides transparency by clearly explaining
their "One for One" initiative. They regularly share updates and stories about how each purchase
translates into donations of shoes to children in need. This transparency ensures that consumers
understand the impact of their purchases and feel confident in supporting the cause.
4. Think Mainstream
Explanation: For a cause marketing campaign to be effective, it should appeal to the broader public and align
with mainstream values. While niche causes can be powerful, ensuring that the cause resonates with a wide
audience increases the campaign’s impact and reach.
Example:
Example: Starbucks and Global Health Starbucks’ support for global health initiatives, such as their
partnership with (RED) to fight AIDS, aligns with mainstream values of health and well-being. The
campaign’s widespread appeal helps Starbucks connect with a broad audience and enhance its brand
image.
5. Stay Consistent
Explanation: Consistency in cause marketing efforts helps reinforce the company’s commitment to the cause.
Long-term support for a single charity or cause is more effective than sporadic or inconsistent efforts. It builds
trust and demonstrates genuine dedication.
Example:
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Example: The Body Shop’s Commitment to Fair Trade The Body Shop has consistently supported
fair trade practices through its Community Trade program. Their long-term commitment to ethical
sourcing and support for communities around the world has solidified their reputation as a socially
responsible brand. This consistent approach helps maintain consumer trust and loyalty.
Summary
1. Understand Marketing: Know your target audience and tailor the campaign to their values and
preferences.
2. Support Reputable Causes: Choose trustworthy and impactful charitable organizations.
3. Maintain Transparency: Clearly communicate how the campaign supports the cause and how
resources are used.
4. Think Mainstream: Ensure the cause resonates with a broad audience for greater impact.
5. Stay Consistent: Maintain a long-term commitment to the cause to build trust and credibility.
By following these guidelines, companies can develop cause marketing campaigns that are not only effective
but also authentic and beneficial for both the brand and the supported cause.
Event Marketing
Event marketing is a strategy that involves creating and promoting events to engage directly with a target
audience. These events are designed to build brand awareness, generate leads, and enhance customer
relationships through experiential interactions. By providing hands-on experiences or immersive environments,
event marketing helps brands connect with consumers in a meaningful way.
Event marketing encompasses various types of events, each serving different purposes and audience needs.
Here’s a closer look at the essential features:
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o Example: Burning Man Festival – A week-long event in the Nevada desert where participants
create a temporary city based on themes of community and self-expression.
Corporate Entertainment:
o Explanation: Corporate entertainment events are designed to engage employees, clients, or
partners in a relaxed setting, often to strengthen relationships and boost morale.
o Example: Company Holiday Party – A festive event organized by a company to celebrate
achievements, enhance team spirit, and show appreciation to employees.
Award Ceremonies:
o Explanation: Award ceremonies honor achievements and recognize outstanding contributions in
various fields, often involving a formal presentation.
o Example: Academy Awards (Oscars) – An annual awards ceremony recognizing excellence in
cinematic achievements, providing substantial media exposure and promotional opportunities for
sponsors.
Summary
Event marketing involves a broad spectrum of events designed to engage directly with target audiences and
promote a brand, product, or service. By choosing the right type of event, companies can effectively connect
with their audience, enhance brand visibility, and achieve marketing goals through direct interaction and
immersive experiences.
Event marketing aims to create impactful experiences that engage the target audience and fulfill specific
objectives. Here are the essential features that contribute to successful event marketing:
1. Goal-Oriented
Explanation: Every event should have clear, specific goals that align with the overall marketing strategy. Goals
could include increasing brand awareness, generating leads, driving sales, or enhancing customer loyalty.
Setting well-defined goals helps in planning and measuring the event's success.
Example: A tech company might organize a product launch event with the goal of increasing awareness of their
new smartphone. Their objectives could include reaching 500 attendees, gaining 200 new social media
followers, and securing 10 media mentions.
Explanation: To ensure that the target audience is aware of the event and its value, effective promotion and
communication strategies must be employed. This involves using appropriate channels and messaging to reach
potential attendees and generate interest.
Example: For a charity gala, the organizers might use a mix of email campaigns, social media ads, and local
media coverage to promote the event. They might also create engaging content such as behind-the-scenes
videos and testimonials to generate buzz and drive attendance.
3. Proper Evaluation
Explanation: After the event, evaluating its success is crucial to understand what worked well and what could
be improved. This involves assessing whether the event met its goals, analyzing attendee feedback, and
reviewing logistical aspects.
Example: After a trade show, the organizers might review metrics such as attendee numbers, booth
engagement, and lead generation. They might also conduct surveys with participants and exhibitors to gather
insights and recommendations for future events.
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Explanation: Collecting feedback from attendees and other stakeholders provides valuable insights into their
experiences and perceptions. This feedback helps identify strengths and areas for improvement, which is
essential for refining future events.
Example: Following a product demonstration event, the organizers might send out post-event surveys to
attendees asking for feedback on the event's organization, the relevance of the information presented, and
overall satisfaction. This feedback can guide improvements for future events.
5. Location
Explanation: The location of an event plays a critical role in its success. It should be easily accessible to the
target audience and situated near important areas such as transportation hubs, hotels, and restaurants. The
venue's size, amenities, and overall environment should also align with the event's nature and goals.
Example: For an international conference, the organizers might choose a central city location with good
transport links, such as a major convention center in a city with a well-connected airport. This ensures that
attendees can easily travel to and from the event, enhancing their overall experience.
Summary
Successful event marketing involves being goal-oriented, promoting and communicating effectively, evaluating
event outcomes, gathering client feedback, and selecting an optimal location. By focusing on these essential
features, marketers can create impactful events that resonate with their audience and achieve their strategic
objectives.
Green Marketing
Green marketing involves promoting products or services based on their environmental benefits. It targets
consumers who are conscious of environmental issues and prefer to support brands that are committed to
sustainability. Effective green marketing requires the following three key elements:
1. Being Genuine
Explanation: For green marketing to be credible, a company must truly adhere to environmentally friendly
practices. This involves not only making genuine efforts to reduce environmental impact but also ensuring that
all aspects of the business align with these efforts.
Example: A company that markets itself as eco-friendly should actually implement sustainable practices
throughout its operations. For instance, a clothing brand that claims to use organic cotton should ensure that
their entire supply chain, from farming to production to distribution, adheres to sustainable practices. They
should avoid using harmful chemicals and ensure their manufacturing processes minimize waste and energy
consumption. Authenticity builds trust with consumers who are skeptical of greenwashing (misleading claims
about environmental benefits).
Explanation: Educating consumers involves informing them about the company’s environmental efforts and
explaining why these efforts matter. This helps customers understand the impact of their choices and the
benefits of supporting environmentally friendly products.
Example: A company that produces biodegradable cleaning products might include information on their
packaging and website about the environmental harm of traditional cleaning products, how their products break
down naturally without leaving harmful residues, and the positive impact of using biodegradable alternatives.
They might also share data or infographics showing how their product contributes to reducing pollution and
landfill waste.
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Explanation: Allowing customers to participate in environmental actions can enhance their engagement and
investment in the company’s green initiatives. This could involve initiatives where customers can take direct
action to support sustainability.
Example: A company that sells reusable water bottles might encourage customers to participate in a "refill
challenge" where they commit to using their reusable bottle instead of single-use plastics. The company could
provide an app that tracks the number of times the bottle is refilled, and offer rewards or donations to
environmental causes based on the user's participation. This not only reinforces the brand’s commitment to
sustainability but also allows customers to contribute to positive environmental outcomes.
Summary
Green marketing effectively attracts environmentally conscious consumers by being genuine in its sustainability
claims, educating customers about the significance of these efforts, and involving them in environmental
actions. By focusing on these aspects, companies can build trust, differentiate themselves in the market, and
contribute positively to environmental sustainability.
Advantages:
1. Very Little Interaction Between the Medium Used and the Customers
o Explanation: Traditional marketing methods such as print ads or TV commercials often have
limited interaction with consumers. There is usually a one-way flow of information from the
company to the consumer.
o Example: A print ad in a magazine provides information to the reader, but there is no direct way
for the reader to interact with the ad, ask questions, or provide feedback immediately.
2. Very Costly Especially Print or Radio Advertisements
o Explanation: Traditional marketing channels, particularly print and radio, can be expensive due
to production costs and purchasing ad space or airtime.
o Example: Creating a full-page ad in a national magazine can cost thousands of dollars, and
purchasing radio ad spots during peak hours can also be quite costly.
3. Results Cannot Be Easily Measured
o Explanation: It is challenging to track the effectiveness of traditional marketing methods and
determine return on investment (ROI) due to the lack of detailed metrics and analytics.
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o Example: Measuring the impact of a billboard advertisement is difficult; there are no direct
metrics to assess how many people saw it and took action as a result.
Summary
Contemporary marketing approaches offer significant advantages over traditional methods, including better
targeting, cost efficiency, and the ability to engage with audiences in real-time. However, traditional approaches
still have their place, especially in contexts where direct, one-way communication is appropriate. Understanding
the strengths and limitations of each approach helps businesses create a well-rounded marketing strategy.
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