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jcbZ88xVPbmB8jcbZ
ZlXZgTnCjL:V0ZlXZ
ccbSWYSUYTVVYaaaP
LtHLZhZUnbo8Ig0jP
Account number
chTWjTj;J4qdvqz68
CEVIQsrRWbKuc7vS2
cZdcG99E;P46DtSv2
Z7zqgXHTXhGHdfDbP
900080790846
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Zs:Zr96Fxyg8vpxbX
ucSZjvYAPYT6gg3i0

For help, visit

thameswater.co.uk/bill

Bill date
5 August 2024
Dayana Kuriakose
12 Goodrington Close Billing period
BANBURY 15 February 2024
OX16 0DA – 2 August 2024

Supply address
12 Goodrington Close,
BANBURY, Oxfordshire,
OX16 0DA

Your latest bill

Your one-off
payment is: £256.85
We'll take your
payment on or 23 August 2024
after:

What's in this bill

Section 1:
You don’t need to do anything Your water use
A breakdown of your water use
You pay your bill automatically by Direct Debit. over the last 170 days

We'll take your full payment from: Section 2:

Bank account number: XXXX4360 Your charges
Sort code: XX-XX-43 How we've calculated your
payment
If you need to update your Direct Debit details, please log in at
thameswater.co.uk/myaccount Section 3:
More help
Links and phone numbers if you
need help or financial support
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Your water use

How much water you've used for meter

number 04M363599

Move-in meter reading: Latest meter reading:

3057m3 3146m3
Estimated on 15 Feb 2024 Reading taken on 2 Aug 2024

Total water used: 89m3

v-

That's the same as about...

356,000 1,187 1,113

cups of tea showers baths

You can help save water any time, any place

Rinse and repeat that Clean your car the

paddling pool fun caring way
Don’t pour away your paddling pool Swap the hose for a bucket to
water on day one – cover it with an keep your car clean. Hoses use up
old fitted sheet and save the water to 1,000 litres of water an hour –
for the next round of splashing. that’s more than 12 baths.

For more ways to do your bit go to thameswater.co.uk/savewater

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Your charges

You’ve used 89m 3 of water – here’s how that Your metered

breaks down in your charges charges explained
We charge you separately for
fresh water, which comes out of
15 Feb 2024 to 31 Mar 2024 (46 days) your taps, and wastewater, which
These charges are based on our 2023/2024 rates goes down your drains.
Fresh water Wastewater Your fresh water charges pay for
m³: 24.0823 Charge sourcing, storing and delivering
Charge for m³: 24.0823
x rate: £1.7760 for waste x rate: £1.0017
water to your home. Your
water used wastewater charges pay for
= £42.77 removed = £24.12
removing, cleaning and returning
Fixed charge + £2.96 Fixed charge + £8.93
that water safely to the
Subtotal = £45.73 Subtotal = £33.05 environment after you’ve used it.
Total charges for this period = £78.78 If you need help understanding
your charges, please head to
1 Apr 2024 to 2 Aug 2024 (124 days) thameswater.co.uk/bill
These charges are based on our 2024/2025 rates
What's a fixed charge?
Fresh water Wastewater Your fixed charge helps to cover
m³: 64.9177 Charge m³: 64.9177 some of our essential running
Charge for costs, like maintaining pipes and
x rate: £1.9145 for waste x rate: £1.1537
water used
= £124.28 removed = £74.90 handling enquiries.
Fixed charge + £9.90 Fixed charge + £28.46
Subtotal = £134.18 Subtotal = £103.36
Could you save on your
wastewater?
Total charges for this period = £237.54 You could save £37.38 a year on
your wastewater fixed charge
Total charges for both periods = £316.32 if all the rainwater from your
You're spending an average of £1.86 a day property drains into a soakaway,
stream or river instead of our
sewer. Find out more at
thameswater.co.uk/swd
You could also make savings if
Summary more than 10% of the water you
use doesn’t return to our sewer
system. Find out more at
Opening balance 15 February 2024 £0.00 thameswater.co.uk/abatement
What you’ve paid - £59.47
15 Apr 2024: £30.00 29 Apr 2024: £29.47

Credit carried forward = - £59.47

Total charges from 15 Feb 2024 to 2 Aug 2024 + £316.32

What you owe £256.85

You're spending an average of £1.86 a day
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For every £1 you spend, we spend… Changes to our charges

Our charges are subject to
change each year. On average,
our charges went up by 12.4% on
1 April 2024. This includes
inflation, which is affected by
energy prices, and adjustments
for our past performance. We
follow guidance from our
regulator Ofwat and consult
CCW, the voice for water
consumers, on our charges. Learn
more at thameswater.co.uk/
value

More help

If you need this

bill in large print or
braille, or you need an
Update incorrect details Sign up for an extra helping interpreter, please visit
or tell us you’re moving: hand when you need it most: thameswater.co.uk/
thameswater.co.uk/ thameswater.co.uk/ extracare or call
myaccount priorityservices 0800 009 3652.
 Page 5 of 5

Moving home
Please give us at least two days’ notice before
Access your account on the go you move, otherwise you may be liable for
charges after you’ve moved out.
Are you making the most of your online account?
Taking care of your meter
Don’t forget you can: We treat your meter readings as an accurate
measurement of how much water you use
• Submit your own meter readings so we can charge you correctly. If your meter
readings seem unusually high or low, your
• Download bills for proof of address meter could be faulty. If you’re worried, you
• Update your contact details instantly can ask us to test it for you and we’ll replace it.
If our tests show the old meter wasn’t faulty,
• Pay online if you want to we’ll charge you a fee of £70 + VAT. Find out
more at thameswater.co.uk/charges
It’s all at your fingertips – log in now at
thameswater.co.uk/myaccount It’s an offence for you to tamper with, damage
or remove your meter. Please make sure we can
access it whenever needed.

Helping with leaks

If you think you may be losing water through
a leak, find out what to do in our leakage
procedure at thameswater.co.uk/leaks

If you’re worried about the cost of your bill, Managing debt

we’ll do everything we can to help. Our support Missing a payment or paying late may
affect your credit rating. If you fall behind on
includes affordable payment plans, discounted payments, find our debt recovery procedure at
tariffs, grants and more. For more information, thameswater.co.uk/debt

visit thameswater.co.uk/helppaying Protecting your privacy

To help maintain up-to-date records and
manage our debt collection process, we share
information with and receive information from
credit reference agencies. To find out more
about how we use, store and protect your data
as well as how you can request access to it,
please visit thameswater.co.uk/yourdata

If you need a helping hand Thames Water Utilities Limited is a company

We aim to get things right first time, but if things do go wrong we want to fix them quickly for you. registered in England and Wales with company
number 02366661. Registered office address:
• To get helpful information or to report any issues, visit thameswater.co.uk/contact-us or give Clearwater Court, Vastern Road, Reading, RG1
8DB. VAT registration number: GB 537-4569-15
us a call and quote your account number: 900080790846
• For billing enquiries, call 0800 980 8800 (Mon-Fri 8am-8pm, Sat 8am-6pm)
• In water or wastewater emergencies, call 0800 316 9800 (lines open 24/7)
If your hearing or speech is impaired, please contact us using Relay UK.

If you’re unhappy with our service

We want to hear from you – please visit thameswater.co.uk/complaints
or call us on 0800 980 8800 (Mon-Fri 8am-8pm, Sat 8am-6pm). We will respond to written queries
and complaints about your bill or service within 10 working days. If you’re still not happy, please
get back in touch with us.
If you’re not satisfied with the final outcome from the first two stages of our complaints process or your
issue is over eight weeks old and would like free, trusted, independent advice you can call the Consumer Council
for Water (CCW), the independent voice for water consumers in England, on 0300 034 2222 or use their online
form at www.ccwater.org.uk/contact-us

Our commitment to you: We’ll always make an appointment with you before we visit, turn up within the
agreed appointment slot, and give you 24 hours’ notice if we have to cancel; respond to written queries
and complaints about your bill or service within 10 working days; let you know within five working days if
we can’t action a written request to change your payment arrangements; provide 48 hours’ advance
notice of planned work that might result in you having no water supply for four hours or more; restore your
water supply within the time specified on the notice for planned work; restore your water supply within 12
hours of a burst water pipe; maintain an appropriate water pressure to your property; and protect your
property from flooding from our sewers. If we fail to achieve this level of service, or if we have to issue you
with a ‘restriction of use’ notice because of problems with our water supply or because of drought, we’ll
pay you as part of our Customer Guarantee Scheme. To view our compensation policy, visit
thameswater.co.uk/compensation or call us and ask for a copy.