GREEN VALLEY COLLEGE FOUNDATION, INC

Km.2, Bo.2, Gensan Drive, Koronadal City

Tel No.: 228-9722 / email: [email protected]

COLLEGE OF ENGINEERING AND TECHNOLOGY

CHAPTER I
INTRODUCTION

1.1 Project Context

The Hotel Management System (HMS) study focuses on the development and
deployment of a cutting-edge software program intended to improve and optimize
hotel operations. Technological developments are essential for preserving
competitiveness, enhancing visitor experiences, and guaranteeing operational
efficiency in the quickly changing hospitality sector. The advantages of
developing a thorough hotel management system include automating important
procedures like bookings, check-ins, room assignments, payment processing,
and managing customer feedback. The goal of this study is to lessen the
negative effects and inefficiencies that come with manual management
operations, such as booking errors made by people, lengthy processes,
overbookings, double entries, and disorganized operations. It is anticipated that
through minimizing human error, optimizing resource utilization, and offering
data-driven insights for strategic decision making, the Hotel Management System
(HMS) will raise operational standards and enhance service quality. This will be
achieved by combining several features into a cohesive system.

Samahang Nayon Hotel is currently manage by Ms. Jennefer Peralta. According

to her, Samahang Nayon Hotel was founded by a group of South Cotabato
Farmers from Samahang Nayon Association. The members came together and
gave their resources to earn money in order to purchase a lot to build hotel within
Koronadal City which is located in the center of the city. The Samahang Nayon
Hotel is currently located at the intersection of Roxas and Osmeña streets. The
hotel offers electric fan rooms, air-conditioned rooms with televisions, function
halls for events and additional fees per person for additional visitors. In addition,
it has barbershops, massage clinics, beauty salons, and function halls. It is
assumed that the hotel's existence boosts the local economy and offers lodging
alternatives for tourists visiting Koronadal City. They also have a wild parking
area which allows the customer to park their vehicle inside the hotel premises. It

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gives conveniences to the customers since the hotel is located in the center of
the city which makes it difficult to find a parking space.

The current operational framework at Samahang Nayon Hotel rests on manual

management processes, which may be time-consuming, error-prone, and even
hamper the overall efficiency of the hotel. Therefore, shifting from manual
management to a comprehensive hotel management system is a strategic step
toward enormous changes in functionality and effectiveness of the operation of
the hotel. Adopt a more advanced Hotel Management System by automating
reservation processes, room allocations, and check-in/check-out procedures,
among many others. Room allocation will be much easier since the system will
provide comprehensive room allocation services. The system will make it easier
for the management to operate their hotel effectively and efficient. The ability to
automate routine tasks not only reduces the possibility of errors but also frees
time for the staff to focus on more critical aspects of guest services and
satisfaction. The proponents would like to propose a automated of hotel
management that gives less effort and lessen human errors in terms of
overbooking because the system will provide organized reservation and booking
processes. The Samahang Nayon Hotel can boost its competitive advantage,
operational performance, and guest pleasure by using a contemporary
automated system. Thus, the overall objective of increasing the hotel's
operational effectiveness and service quality through technology innovation is
directly aligned with this study problem.

1.2 Purpose and Description of the Project

The capstone project is about upgrading the Samahang Nayon Hotel operations
by installing an automated Hotel Management System to improve guest
experiences, operational efficiency, and strategic decision-making. This need is
driven by the urge to stay competitive; it is underpinned by inefficiencies and
failure to integrate the appropriate technologies in a relevant time. Hotel
Management System offers various solutions that deal with reservations, check-
in, invoicing, and allocation of rooms, inventory management, complaints

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management, and reduced occurrence of errors, optimized operations, and

better guest satisfaction. On the other hand, guests, staff, and management are
beneficiaries since all will have better efficiency and data-driven insights. The
project will make available a hospitality knowledge case study of transition from
manual to automated systems. Successfully implemented, it shall set
benchmarks for the industry and impel the adoption of technology. This need
shall thus place innovation and adaptability at the top in the competitive market.

Manual hotel management causes overbookings, error in room allocation, time-

consuming processes, and hamper efficient hotel management which the study
would like to eliminate. The system will guarantee that guests always have a
room available as expected by assisting in the prevention of overbooking and
reservation errors. Also, automatic room assignment will maximize the usage of
available rooms, raising visitor contentment. Reservation management gives the
user the ability to make reservations based on customer preferences. Once a
reservation is made, payment transactions are carried out so that receipts can be
printed out. The user can add and edit room details with room management. The
user can allocate shifts and add or edit staff details using staff management. The
complaint management feature enables the user to add client issues and offer
thorough solutions for future advancements. Using inventory management, users
may add, edit, and verify the availability of inventories.

1.3 Objectives of the Project

General Objective
The main objectives of the study is to develop a Hotel Management System for
Samahang Nayon Hotel located at Samahang Nayon Bldg., Corner Osmeña-
Roxas Streets, City of Koronadal, South Cotabato for the selected client named
Jennerfer Peralta, the manager of the said establishment.

Specific Objectives
The study aims to develop the following modules:

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A. User Management – this allows the administrator to manage the user

accounts. Administrator can manage their own account including the front
desk officer’s account by adding or removing information.
B. Dashboard – the section that allows the user to view the total rooms,
available rooms and total booked rooms. The list of rooms can also be
viewed including its status.
C. Reservation Management – the section allows the user to input reservation
information such as room number, room type, check-in and check-out date,
time-in and time-out, total days, total hours, and total amount. This also
includes the customer’s information needed during reservation process.
D. Booking Management – the section displays the current booked rooms, list
of customers, total payment, check-in/check-out date and time and the
status of booking. This information should have a consent from the
customers to record their information as their privacy disclose only in the
hotel premises and should not share in unauthorized person.
E. Booking History – this section collects all booking history and the details.
F. Payment and Billing- this section records all payment transactions and
billing information made during reservation. This includes the references
number, booking id, customer’s name, room number, total payment, balance
and payment status. All information can be modified.
G. Payment History – this section collects all payment transactions and
details.
H. Room Management – the section allows the user to view the list of rooms. It
includes the room number, room type, booking status which can be checked-
in or checked-out rooms. The status can also determine of the room is
available for reservation.
I. Amenities – the section includes the list of amenities offered by the hotel.
The user can also check the availability of each amenity and change its
status of used.
J. Reports – this section includes all statistical data of the system. it can be
used for analysis and reports. Which identify the peak bookings during the
specific month.

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1.4 Scope and Limitations of the Project

Scope
The general objective of the study is to design and implement an effective Hotel
Management System for enhancing improved guests' experiences, operation
efficiencies, and strategic decision-making at Samahang Nayon Hotel. The target
users and beneficiaries are the hotel's guests, staff, and management, where all
these shall enjoy faster and more efficient services, lesser workload, and
enhanced capability in making decisions. The following are the features of Hotel
Management System:

Administrator/Manager Interface:
 User Management - Modules for managing user accounts, including
Administrator, Manager and Front Desk access. It allows the
administrator to add, edit, modify or delete every user’s information.
 Dashboard – Module for displaying total of available rooms, booked
rooms, and the list of rooms that has been booked. The book button can
be used to reserve or book rooms. It will be directed into reservation
module.
 Reservation Management – Module for inputs of room number, room
type, check-in/check-out date, time-in/time-out and also the customer
details. The total days, hours and payment can also be seen in this
module.
 Booking history - This module belongs to the interface of the
administrator and Manager. It holds all booking history including
reservation and booking details.
 Payment History – this includes in the administrator and manager
interface and it holds all payment and billing transactions including all
details.
 Room Management - Module for managing room information, availability
and allocation. It has edit, view and delete features that allows the user to

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use to modify room information. Room information includes room number,

room type, price and status.
 Amenities - Module for adding and modifying room amenities. Amenities
information includes amenity name, designated room, and the status. It
has also edit, view, and delete features.
 Reports - Module for generating automated reports and providing
business intelligence for further improvements. It contains total revenue,
calendar, and total bookings of the month.

Front Desk Interface:

 Dashboard – Module for displaying total of available rooms, booked
rooms, and the list of rooms that has been booked. The book button can
be used to reserve or book rooms. It will be directed into reservation
module.
 Reservation Management – Module for inputs of room number, room
type, check-in/check-out date, time-in/time-out and also the customer
details. The total days, hours and payment can also be seen in this
module.
 Booking Management – Module for booking management which
includes the list of booked rooms, advance payment features, booking
details, status, and customer details. It also have edit, delete, modify and
extend reservation features.
o Check-in – module that allows the front desk officer to check-in. It
includes advance payment option and modification option such as
edit, view and delete.
o Check-out – module that allows the front desk officer to check-out
and require total payment.
o Total reservation list – module that displays current reservation
list in daily basis.
 Payment and Billing - Module for recording and managing all payment
transactions and billing information. It has edit, delete and print features
that can be used by the user. Information includes booking id,

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billing/payment id, customer name, check-in/check-out date, total price

and status.
 Reports - Module for generating automated reports and providing
business intelligence for further improvements. It contains total revenue,
calendar, and total bookings of the month.

Limitation

The following are the limitation and constraints of the study:

 Booking engines – The Samahang Nayon Hotel Management System

do not include booking engines since the reservation can be made thru
telephone calls and walk-in. Samahang Nayon Hotel cannot be seen in
booking engines since it is a local hotel that only located in Koronadal
City and doesn’t have a branches in different place.
 Online payment gateways- The Samahang Nayon Hotel Management
System do not include online payment such as bank transfer, Gcash or
Maya since it should be integrated into APIs. Payment can be made thru
cash during booking or reservation.
 Mobile Reservation – Mobile Reservation is not included to the system
because reservation can be made thru calls and walk-in.
 SMS notification - The Samahang Nayon Hotel Management System do
not include SMS notification since it would require a fees and integration
which give additional cost
 Staff Management - The Samahang Nayon Hotel Management System
do not include staff management since it can be manage by their human
resource department.

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CHAPTER II
REVIEW OF RELATED LITERATURE/SYSTEMS

2.1 Review of Related Literature

Detailed knowledge of the technological advancement, practices, and procedures
applied to the hospitality segment in today’s world can be obtained from literature
review on hotel management systems. This linked literature on hotel
management systems is an excellent opportunity to discover how hospitality
technology is evolving and how it influences customers’ perceptions and
behaviors, business outcomes, and overall processes.

Foreign
Review on Hotel Management System
According to the study of Pathak et. al. (2021), a hotel management
system is a completely built software that has the traits of automating and
centralizing several segments of the hotel business such as; reservation, check-
in/checkout process, room allocation, billing and invoicing process, inventory,
and report. Developed with the use of software engineering methodologies for
requirements, performance and design of these systems, they provide solutions
for the peculiarities of the hospitality context. Another unique characteristic of the
hotel management system is the modularity accomplishment since the entire
system can be segmented into different modules. Every module is focused on
the function or an area in the operation of the hotel, including the front office,
management of cleaning, food and beverages, and financials. Allowed for this is
the modularity of the system that lets the hotels install only the necessary
components which have the capacity to be expanded as the business of the firm
grows.

Also, the interpretations of the hotel management system are designed

with the structural plan for the database system for proper management of data
and its retrieval. This central repository contains details concerning the guest and
reservation details, the available rooms and rates, billing information, inventory
control among other factors. Through the central database, all the information’s

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are made easily retrievable and made the decision for the hotel management.
Thus, it emerges that hotel management systems should be effectively
implemented so that hotels in India could sustain themselves and grow
constantly within this rapidly growing hospitality sector. Thus, with the help of
software engineering approaches employed within the modular concept as well
as the state-of-the art database management, such systems facilitate hotels to
achieve high levels of business objectives as well as guests’ satisfaction within
the evolving market environment.

Hotel Management System and their Modern Approaches

As stated by Shukla et. al. (2021) the described software suggests a
highly developed solution designed for an assistant in various hotel management
operations. The primary responsibilities encompass overseeing and documenting
various records of the customers and the rooms. These rooms are smartly
grouped on the basis of Deluxe, Semi-Deluxe and so on so that one can set
different charges for each of them and there can be controlled and systematic
handling of documents. One of the most notable characteristics of this software is
the presence of an easy-to-navigate interface to enable even novices to work on
it. This simplified layout makes it possible for anyone who is in contact with the
system to accomplish client’s bookings and transactions removals and other
related processes as easy as ABC.

One of the priorities is the security, thus we have client and admin level of
verification in most of the modules such as set-up-client. To build up the security
measures a notch higher, names and passwords of the clients are stored in
encrypted manner in the database. Customers are given the convenience as
they can either pre-book their appointment or just walk-in. It addresses the needs
and wants of its clients and makes the existence of its products more appealing
to the public. Through the recognition of specific reporting frameworks,
administrative effectiveness is improved. An assigned office is required to submit
comprehensive reports of all the registration activities such as exchanges,
appointments, and registration. These reports can be produced for individual

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days or specific time frames resulting to becoming useful in management and

decision making. In a nutshell, this software offers a complete package in hotel
management, including the areas of customer relations, protection, adaptability,
and management. Consequently, due to its relatively simple structure and
powerful performance, it proves indispensable in hotels or any other hospitality
business.

Local
Exploring the Effects of Technological Advancements on Hotel Guests and
Employees in Metro Manila: A Comparative Study
With regards to the perception of the new technologies incorporated in
the hotel, both the guests and the employees of the 3-star hotel in Metro Manila
have an appreciation for the new technologies because of the enhancements
that they bring in the hotel (Ehvenzer et al., 2023). Facilities such as check-in
and check-out technology, mobile check-ins/keyless doors, and fast internet
come as a plus to guests to reduce complexity and make their stay easier. On
their part, employees reap the many benefits that are associated with the
effective management of hotel operations through the enhanced use of tools
such as reservation systems, housekeeping personnel scheduling, and
communication technologies. This notwithstanding, the survey revealed several
other concerns regarding the new technologies though guests and staff rated
these concerns as moderate, as highlighted below. What this implies is that
malaises are preventable and, thus, they may not warrant sweeping changes as
these problems are solvable.

Additionally, from the survey 12 percent of the respondents stated that

technological advancements had more of an effect on guests than employees.
For the guests, it mainly revolves around efficiency of service provision and
satisfaction which if optimized leads to satisfaction of the guests. While in real
sense, the benefits are mouth-watering to the employer since it helps him save a
lot of expenses by cutting down on costs of hiring employees to accomplish a
certain task that can be efficiently done by other employees since they have

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received training to do the task with enhanced precision. It is this reason that
makes the hospitality industry to have to keep on incorporating the use of
technology into the holiday making process not only as a way of offering guests
better services but also as a way of making sure that the employees are provided
with the tools that can help them do better work. In doing so, hotels can thus
optimize their strategy in such a way that will benefit the specific guest while at
the same time enhancing the efficiency of the business so that it is more
competitive.

2.2 Related Studies and/or Systems

Foreign
An AI Integrated Online Hotel Management System
According to the study of Deshpande et. al. (2022), In addition to handling the
daily operations of the hotel, including searching for rooms, booking rooms,
tables, etc., the major aim is to enhance customer experience and create wiser
business. Moreover, for the growth of employment and successful ventures,
several areas in the hotel sector need significant focus. It ranges from simple
customer service to specific operations, complex problem solving, sales, and
mail order services. This study presents the online hotel management system
with the integration of artificial intelligence to address it. It also incorporates both
an AI chatbot and a concierge service that allows clients to submit questions and
receives nearly immediate answers, making this web application an impeccable
tool for improving clients’ experience. Every hotel should be attracted by the final
outcome of the work and various benefits of the system, which will greatly
enhance the quality of the service. For this reason, it is appropriate for any hotel
where offering high-quality service is a concern.

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Figure 1. Dashboard of Royal Hotel Management System

Figure 2. Admin dashboard

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Figure 3. Accommodation

Hotel Reservation Management System of Hotel Time Johor Bahru

The study of Koh & Hassim (2021) focuses on the Hotel Reservation
Management System that can increase the hotel’s overall sales and profits by
receiving a direct online reservation. In addition to the financial gain of avoiding
commission payments, the hotel owner can take immediate advantage of direct
guest engagement. One of the hotels in Malaysia is Hotel Time Johor Bahru,
which is located near Johor Bahru, Johor. The hotel currently relies on a third-
party hotel reservation platform and uses its BlogSpot blog to display hotel
details alone in the absence of a formal reservation system. The hotel's present
problems include the fact that it would lose money each time a guest books
through the external booking platform because it has to pay the commission to
them. Its beautiful design is further diminished by the lack of the hotel's own
booking engine, since some guests prefer to utilize the hotel's own booking
system over an external one.

The aim of this project is to create a hotel reservation management

system design and then implement it for Hotel Time Johor Bahru. The Waterfall
methodology is used in this project to aid in its development. The system was

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created using a structured methodology and is web-based. The system was

developed using four programming languages: HTML, CSS, PHP, and
JavaScript. MySQL was the database used. The hotel reservation management
system will automate the majority of the hotel's functions, including online
reservations for guests and the booking, lodging, account information, inventory,
reporting, and housekeeping. The results of the testing demonstrate that every
system function is producing the desired output. The technology will increase the
productivity of both employees and clients, particularly for that handling record-
keeping, customer information searches, and account details related to client
reservations.

Figure 4. Dashboard of Hotel Time Johor Bahru

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Figure 5. Room Availability

Local
System Analysis and Design of Hotel Information System using Design
Thinking Methodology
The Philippines ranked as one of the top tourist attractions globally, has
lodging and service outlets across the country as pointed by Maria et al. (2022).
The stringencies of the current COVID-19 pandemic have become unfavorable
for the current system of the hotel management that is why there are important
changes, as well as the changes of scope and profit of the company. By adopting
design thinking, the researchers managed to connect with the people, identify the
problem and come up with commensurate solutions that enhanced on the hotels’
customer experience and issues. Health constraints and measurements,
registration formalities, and delays, employees’ shortages and working loads,
and customers’ satisfaction, and advertisement were potential barriers to the
implementation of the said methodology. Most of the automated computer-based
hoteling systems and the majority of the current manual based processes at the
target hotels were influenced by these issues.

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To overcome these problems the first in the series of design thinking

methods called Empathize was incorporated. Empathizing method was applied
by the researchers in identifying the outcomes by the difficulties and need with
the help of Persona, Point of View, and How Might We. The application of the
design thinking methodology led to improvement of the system with the need of
having appropriate database and information systems design for the hotel
management that brought reduction of waiting time, few people waiting around,
efficient working, customer satisfaction, and successful advertisement. Though
using the reports and the participants’ interviews comprised of the hotel’s staff
and guests, the researchers tackled the challenges of applying the functionality
design as they intended, planned, and designed the system.

Figure 6: Booking Page of Perlas ng Silangan Hotel

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Figure 7. Login/Sign-up UI

Figure 8. Customer’s Receipt

2.3 Synthesis

The modularity of this system, along with the software engineering

methodologies, allows installation of components as and when required by the
hotel and expands with increasing business. In the similar way, Shukla et al.
(2021) focused on the user–friendly interface and security features of HMS to

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help in enhancing customer experience and administrative efficiency. A study by

Ehvenzer et al. (2023) on the effect of technological change in Metro Manila
hotels on guests and employees proved that new technologies improve the
efficiency of services and raise customers' satisfaction, although some concerns
have been noted.

Deshpande et al. (2022) contributed an AI-empowered online hotel management

system for the betterment of customer experience and businessman operations.
It provides the Artificial Intelligence chatbot and concierge service that shall
respond in an instant to the client's inquiries, thereby improving service quality.
According to Koh and Hassim (2021), the purpose of developing a hotel
reservation management system for Hotel Time Johor Bahru was to increase
sales and profit through direct online reservations and reduce reliance on third-
party booking websites. The system automated major hotel functions, therefore
increasing productivity and customer service. In the Philippines, for example,
design thinking methodology has been used by Maria et al. in remodeling the
information system of a hotel to be able to relieve problems that were worsened
by the pandemic. Their approach improved customer experience, reduced
waiting time, and made the operation more efficient as it ensures appropriate
design of a database and an information system.

These studies were deemed to be able to provide inputs useful in effectively

developing a Hotel Management System for Samahang Nayon Hotel. With these
findings, it is suggested that implementing a comprehensive, modular HMS with
artificial intelligence integration and design thinking principles can be very
applicable and useful for the Samahang Nayon Hotel. These technological
solutions enhance customer experience and optimize the use of resources. This
contributes positively not only to the satisfaction and loyalty of hotel guests but
also to boosting profitability and competitiveness within the hospitality industry.
The aim of the system is to provide easier operations for the hotel, which reduces
errors and provides efficient services to the guest, staff, and management.

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CHAPTER III
TECHNICAL BACKGROUND

The technical background of the study encompass a comprehensive approach

on developing the Hotel Management System. It introduce the current
technologies used to develop the system, Calendar of activities, methodologies
and resources that essential to develop and deploy the system effective and
efficiently.

3.1 Overview of Current Technologies to be Used in the System

In this study, the development of the proposed Hotel MS for the Samahang
Nayon Hotel will employ various existing technologies to provide a sturdy,
effective, and easy-to-use system. Hyper Text Markup Language (HTML) will be
used for text formatting since it defines the structure of the content area of the
web based user interface. Cascading Style Sheets (CSS) shall be used to format
the layout of the different parts and present the identified elements in an
improved aesthetic manner. For the backend development and databases,
PHPmyadmin will be used in managing the flow of data through manipulation of
the database as it will aid in proper storage, retrieval and management of data.
The coding, debugging, and system modification can be done from the
environment supported by the Visual Studio that will act as an engine for
development. GitHub will be utilized for the integrated programming as well as
the version control in the purpose of controlling the source code of the project,
identifying the changes, and supporting the team work. When integrated
together, all these technologies will enable the development of a new, flexible
and sustainable HMS for the Samahang Nayon Hotel.
.
3.2 Calendar of Activities
Methodology
Agile methodology can also be described as an iterative and principles-based
approach to software development that is characterized by joint communication,
change readiness, on-shore and off-shore and continuous delivery of working

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software. Thus, according to the agile framework, the life cycle involves
developers, stakeholders, and end-users since the project team collaborates in
understanding the project goals and challenges. The effectiveness and efficiency
for creating the HMS also improve when adopting agile principles, which provides
a positive impact on the hotel’s ability to respond to the needs and expectations
of the hotel’s staff as well as its guests. The seven process groups of Agile can
be described as the coherent framework of software development that focuses
on integration and the process of iteration and improvement. Below is an
explanation of each step:
 Plan: This stage involves identifying the project requirements and goals,
with researchers and clients collaborating to outline specific actions and
objectives for the development of Hotel Management System.
 Design: In this phase, the researchers creates detailed designs and
wireframes for the Hotel Management System, defining the system's
architecture, user interfaces, and data structures to meet the outlined
requirements.
 Develop: During development, programmers write and integrate code to
build the functional components of the Hotel Management System,
following the design specifications and with continuous improvement
according to its feedbacks.
 Test: The testing phase involves thorough evaluation of the Hotel
Management System, identifying and fixing bugs, and ensuring that all
modules work as intended and meet the project's quality standards.
 Deploy: Once testing is complete, the Hotel Management System is
deployed to Samahang Nayon Hotel where it can be accessed by end-
users, ensuring smooth integration with existing systems and data.
 Review: After deployment, the researchers gather feedback from users
which is the manager and front desk officer, reviewing the system's
performance, and identifying areas for improvement or further
development.

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 Launch: The final phase involves officially launching the Hotel

Management System to all users, accompanied by training of staffs,
documentation, and support to ensure successful adoption and operation.

Figure 9. Agile Methodology Design

Activity Name: Planning & Analysis (2nd week of July)

Objectives of the Activity: To plan project scope, objectives and gather initial
requirements.
Description: During this week, the researchers will conduct a meeting to plan
project’s scope, understand its goals and identify the client or
stakeholders of the system. This phase includes preliminary
research and analysis to align the project objectives with the
client’s expectations.

Activity Name: Requirements Analysis (3rd week of July)

Objectives of the Activity: To gather detailed requirements, to analyze and
prioritize these requirements for the development of the project.
Description: The researchers will conduct interview and survey to collect
detailed requirements such as functional and non-functional
requirements. These requirements will be analyze and prioritize
according to its importance to the project.

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Activity Name: Requirements Documentation (4th week of July)

Objectives of the Activity: To document all gathered requirement in a
structured format and to ensure that collected requirements are
clear, complete and agreed by the client or stakeholders.
Description: The researchers will create a comprehensive requirements
documentation that includes all detailed functional and non-
functional requirements. This document will serves as reference
throughout the development and will be reviewed and validate by
the client or stakeholders.

Activity Name: Passing & Revision of Documents (1st week of August

Objectives of the Activity: To review and revise the documents based on
feedback received.
Description: The required documentation will be presented to the adviser to
collect feedbacks. The researchers carefully review and revise the
required documentation to make sure details are accurate and
comprehensive. The revised documentation will be sent to the
adviser upon completion of the review.

Activity Name: System Development of Modules (2nd week of August)

Objectives of the Activity: To design and develop the modules of Hotel
Management System. To ensure that the modules meet the
specified requirements.
Description: The programmers will focus on creating the design of each module,
which includes user-interface, codes and integration of database.
This phase also involve initial testing of running system to ensure
proper functionality.

Activity Name: Revision of Documents Capstone 2 (4th week of August)

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Objectives of the Activity: To revise and update documentation based on the

progress and gained insights during development. To prepare the
documentation for Capstone 2 submission.
Description: The researchers will review and update all parts of documentation
to reflect the current state of development and any changes made
since the last revision. This is to ensure that all documents are
accurate and up-to-date for the submission in Capstone 2.

Activity Name: Final Revision of Documents Based on Feedback (1 st week

of September
Objectives of the Activity: To incorporate final feedback and ensure all
documents are complete, accurate, and ready for final submission.
Description: The researchers will gather and incorporate feedback from the
client and advisers into final documentation. This phase ensures
that all documentation is thorough and accurately represents all the
requirements before final submission.

Gantt Chart
MONTH Novembe Decembe
July August Septemb October January
ACTIVITY r r
er
Planning & Analysis

Requirements Analysis

Requirements
Documentation

Passing & Revision of

Documents

Development of Module

Revision of
Documents for
Capstone 2
Final Revisions of
Documentation Based
on Feedback

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Table 1: Gantt Chart of Activity

3.3 Resources
These are the minimum requirements needed during development and
deployment of the system.
Hardware

HARDWARE MINIMUM REQUIREMENTS

Processor Intel Core Pentium or AMD 2 GHz

or faster 64-bit processor

RAM 4GB DDR3 or more: 1,066 or 1,333 MHz

Storage 120GB - 500GB Hard Disk Drive (HDD) or
256GB Solid State Drive (SSD)

Graphics 15.6 – 19 Inches Resolution: 1280 x 720 or

HD DirectX9 or later with WDDM 1.0
driver

Network Ethernet adapter with at least 100 Mbps

bandwidth

Monitor 1024 x 768 pixels or higher

Keyboard USB Keyboard or Wireless Keyboard / 104
keys or more

Mouse USB Mouse / Wireless Mouse 1000 dpi or

higher

Table 2. Hardware Minimum Requirements

Software

SOFTWARE MINIMUM REQUIREMENTS

Operating System Windows 10 or higher

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Browser Brave Version 1.56.20 Chromium or

higher
Chrome 112.0.5615.45
Microsoft Edge 112.0.1722.30

Database PhpMyAdmin 5.2.1

MySQL/MariaDB version 10.4.24 or
higher

IDE Visual Studio Code 1.81 or higher

Table 3. Software Minimum Requirements

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CHAPTER IV
METHODOLOGY, RESULTS, AND DISCUSSION

4.1 Requirements Analysis

Current Technical Situation
Physical Data Flow Diagram of the Proposed System
4.2 Requirements Documentation
Functional Requirements
Non-Functional Requirements
4.3 Design of Software, System, Product, and Process
Conceptual Framework
System Architecture
Object Modeling
Database Design
Normalization
Physical Database Model
Data Dictionary
Development and Testing
Data Analysis Plan
Presentation, Analysis, and Interpretation of Data

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CHAPTER V
CONCLUSION AND RECOMMENDATIONS

5.1 Conclusion
5.2 Recommendations

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REFERENCES
(APA 7th Edition Format)
Deshpande, M., Munje, P., Zilpelwar, T., Narnawre, V., Sharma, A., Thakre, B., &

Purohit, N. (2022). An AI Integrated Online Hotel Management System. STM

Journals, 9(1). https://doi.org/10.37591/JoWET

Ehvenzer, J., Andrea, I., Pauline, M., Taperla, R. C., & Camalig, J. Y. (2023). Exploring

the Effects of Technological Advancements on Hotel Guests and Employees in

Metro Manila: A Comparative Study. International Journal of Marketing and

Digital Creative, 1(1), 38–53. https://doi.org/10.31098/ijmadic.v1i1.1457

Koh, W. S., & Hassim, Y. M. M. (2021). Hotel Reservation Management System.

Applied Information Technology and Computer Science, 2(2), 973–992.

https://publisher.uthm.edu.my/periodicals/index.php/aitcs/article/view/5047

Maria, S., Apolinar, M., Matthew, K., Regala, J., Anne, I., Santiago, Grace, L., & Intal.

(2022). System Analysis and Design of Hotel Information System using Design

Thinking Methodology. https://ieomsociety.org/proceedings/2022orlando/165.pdf

Nandiraju, M., Rachana, S., Chandini, S., Srilatha, S., Sabitha, G., & Nazneen, S.

(2020). HOTEL MANAGEMENT SYSTEM. International Research Journal of

Modernization in Engineering Technology and Science @International Research

Journal of Modernization in Engineering, 707(03), 2582–5208.

https://www.irjmets.com/uploadedfiles/paper/volume2/issue_3_march_2020/276/

1628082965.pdf

Pathak, A., Snghal, A., & Rana, B. K. (2021, December 1). Review on Hotel

Management System. IEEE Xplore.

https://doi.org/10.1109/ICAC3N53548.2021.9725658

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Shukla, P., Singh, A. K., & Srivastava, A. (2021, May 21). Hotel Management System

and Their Modern Approaches | PDF | Inn | Hotel. Scribd.

https://www.scribd.com/document/510680755/Hotel-Management-System-and-

Their-Modern-Approaches

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APPENDIX A
SOURCE CODE

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APPENDIX B
EVALUATION TOOL

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APPENDIX C
SAMPLE INPUT/OUPUT/RESULTS

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APPENDIX D
USER’S GUIDE

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‘’APPENDIX E
MISCELLANEUOUS

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APPENDIX F
CURRICULUM VITAE

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