Classroom

Communication
Process - Notes

UGC NET Paper 1

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CLASSROOM COMMUNICATION PROCESS

Communication

A process through which individuals mutually exchange their ideas, thoughts, feelings
and actions with one another.

The transfer of information from sender to receiver ensuring that it is understood in the
correct context.

The process to initiate, transmit and receive information.

The process to make transfer of information productive, fruitful and goal oriented.

Communication as a Process

It is a dynamic process that begins with an idea by the initiator or the sender who then sends
or transmits the message through a channel or medium to the receiver, who in turn provides a
feedback in the form of any message or signal.

Precisely feedback completes the process of communication.

There are Seven steps in communication process:

SENDER : The person who initiates or begins the communication or we can say sends the
message is the source or sender.

This can be in the form of a thought, an idea, any symbol, pictorial representation, any report,
a command or any order. The primary objective of a sender is to compose a clear and concise
message.

MESSAGE : It is the content which the sender wants to convey to the receiver. The
message is encoded by the source or sender. The thoughts and ideas are transformed
into words, symbols, body movements, facial expressions or gestures. These may be
affected by communicator’s attitude, skills, knowledge and socio-cultural context.

Messages can take various forms. When we speak, speech becomes the message. While we
write, the written material is the message. While gesturing, hand movements, expression on
face, eyes all are sending messages.

ENCODING : It is the process of transforming the message into an appropriate form or

medium. It can be in verbal form or non verbal form. The encoding is dependent on
circumstances as well as the nature of the message which is being communicated to the
receiver.

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The source or sender initiates a message by encoding a thought.

MEDIUM OR CHANNEL : The message travels through medium or channel (Media) .The
sources decides the channel or medium to be used. It can be a formal channel in an
institution like set up, for e.g schools, universities or other organisations. If the
communication is at personal or social level, it is an informal channel. The message may
be written or oral and can be communicated or transmitted by means of computer, smart
phones, television, internet etc.

RECEIVER : Receiver is the person or group of person or the audience to whom the
message was directed. Receiver is at the other end. Receiver is the viewer who decodes
the message by applying his comprehension expertise, which again is affected by his/her
attitude, belief and perception. The message needs to be decoded aligned with the
sender’s intent.

DECODING : The message sent by the sender or the source and received by the receiver
needs to be decoded. Decoding involves the interpreting or deciphering of the message
sent in the correct intent and context. The receiver interprets the message and
understands it to his best ability.

FEEDBACK : The final stage in the process of communication is feedback. It is the reaction
of the receiver as intended or interpreted by the communication source. Even in a
classroom setup, when the teacher teaches , he/she looks at his/her pupil so as to know
whether they are understanding the concepts or not.

This is a very significant aspect as this ensures that the message has been decoded and
comprehended in the way it was intended.

Feedback completes the communication process. However feedback can be of two types.

Positive feedback: It shows that the message has been understood.

Negative feedback: It shows that the message has not been deciphered the way it was
intended.

Classroom Communication Process

What is classroom communication???

Classroom can be regarded as an example of communication in a group situation where

the teacher spends hours communicating with students in order to share information
and knowledge.

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Communication is an integral part of teaching and learning. In this sharing of

information and experiences are shared.

The objective of classroom teaching is to develop and enhance knowledge, application

and analysis.

Teaching is a two way social activity that involves participation from both teachers and
students or learners.

There is a direct form of communication in a classroom setup that allows the teacher to
get immediate feedback.

This in turn helps the teacher to modify the methodology to suit learners' needs and to
bring about effective learning.

Nature of Classroom communication

Purposive

Pragmatic

Positive

According to Cole and Chan, Classroom communication includes:

Message Formulation

Encoding of message

Transmission of message

Decoding and interpretation of message (information)

Feedback and Evaluation

MESSAGE FORMULATION

The communication process is triggered by the source or sender.

It is then transmitted to the desired audience.

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The message can be in the form of spoken words, gestures, written material or hand
movements.

Knowledge level, communication skill and attitude of the communicator is very

important.

In classroom communication, the teacher conceptualises the idea and presents to the
students in a cohesive and coherent manner.

ENCODING OF MESSAGE

In this case stage, the communicator transforms his idea (the content to be taught) into a
message and mode of communication.

The mode of communication chosen is essentially important as the students (receiver)

must be able to understand. So, only those modes of communication are selected which
the receiver understands completely.

This makes the message completely clear and meaningful.

In classroom communication, the teachers encode their thoughts and ideas into
messages as per the curriculum requirements.

TRANSMISSION OF MESSAGE

Message is transmitted through a channel or medium which serves the purpose of

delivering the message.

The channel of communication is selected by the sender keeping in mind the receiver i.e.
appropriate for the receiver.

The receiver receives the communicator’s message through the channel.

It could be written, spoken, verbal, non verbal etc.

DECODING AND INTERPRETATION OF MESSAGE

This step involves the receiver interpreting the message.

The receiver tries to decode the message as per his/her understanding and abilities.

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Receiver’s background plays an important role in decoding. If the medium of

communication is known to the receiver, decoding becomes easier. Similarity if the
receiver is familiar with the context of the message, the process of decoding further
turns simpler.

FEEDBACK

It is the response the sender receives from the receiver.

It provides an opportunity to understand and assess what is right and wrong about the
communication.

Actioning can be done on the sender’s part so as to make it aligned or corrected for the
desired consequence.

Feedback can be verbal or non verbal.

It could be in the form of facial expression like raising eyebrows or asking for further
explanation.

NOISE

It is interference or interruption in the process of communication.

This interruption could be verbal or non verbal.

This could be in the form of background noise, people talking aloud, roadside noise, loud
chattering, loudspeakers, faulty transmission etc.

Noise creates a barrier in effective communication.

The barrier should be removed for smooth communication.

MANAGE CLASSROOM COMMUNICATION EFFECTIVELY- ROLE OF TEACHER

The teacher should encourage participation of students in the class by making them
listen actively and alertly.

At times, some students are hesitant to ask questions. So it becomes the responsibility of
the teacher to understand the facial expressions of the students so as to have an idea if

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they are actually understanding.

So, the teacher should ask frequent questions to test their understanding.

The role of the teacher is also to motivate. Teachers should always try to encourage the
students.

Teachers should develop a congenial atmosphere in the classroom.

Teaching instructions should be clear, free of doubts and precise.

Short breaks or pause should also be taken to break monotony. This can be after
completion of a topic.

Humour helps students to enjoy the class. So the teacher should have a good sense of
humour.

The classroom should have a democratic setup. Students should be encouraged to raise
their doubts, ask questions no matter how silly it is. That boosts their confidence and
they don't shy away.

Teachers should also exhibit empathy towards their students.

Teacher is supposed to consider and treat all pupils equally.

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