Database Performance Degradation and Resolution
Database Performance Degradation and Resolution
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Problem Identification
1 Transaction Overload
The platform experienced a significant surge in transactions,
leading to a substantial strain on our database infrastructure. This
surge overwhelmed our database server's processing capacity,
resulting in slow response times and transaction failures.
2 CPU Overload
The high volume of transactions placed an immense pressure on
the database server's CPU, resulting in significant CPU utilization.
This overload led to delayed query processing and ultimately
caused the database to become unresponsive.
3 Customer Impact
The database outage directly impacted customer experience. Users
were unable to complete their transactions, leading to frustration
and dissatisfaction. This situation highlighted the criticality of a
reliable and scalable database system for our online marketplace.
Immediate Troubleshooting
Transaction Throttling
We implemented a temporary solution to limit the number
of transactions processed by the front-end system. This
1
throttling mechanism helped reduce the load on the
database server and allowed for a partial restoration of
service.
Database Restart
Once the transaction load was reduced, we performed a
2 controlled restart of the database server. This restart
allowed the database to clear its internal memory and
caches, effectively addressing the CPU overload issue.
Service Restoration
The combination of transaction throttling and database
restart successfully restored the platform's functionality.
3
Customers could once again complete their transactions,
albeit at a slightly reduced rate due to the ongoing
throttling.
Root Cause Analysis
Issue Cause
1 Transaction Rate
Monitors the number of transactions processed per second
to identify trends and potential performance bottlenecks.
CPU Utilization
2
Tracks the CPU usage of the database server to ensure it
stays within acceptable limits and prevent resource
exhaustion.
4 Memory Usage
Monitors the database server's memory usage, identifying
potential memory leaks or resource constraints that could
impact performance.
Continuous Improvement
Ongoing Monitoring and Optimization