Smart Communication Server

Multi-Line Terminal

User Guide

Please read this manual carefully before operating

this product and save this manual for future use.
Before using Your Terminal…
Thank you for purchasing NEC SL1000 system.
Due to the flexibility built into the system, your Dialing Codes and Feature Capacities may differ
from those in this guide. Check with your NEC Authorized Supplier / System Administrator and
make a note of any differences.

Installing the Handset and Line Cord

Cord can be installed
either way When installing the handset :
1. Make sure the handset cord is plugged into
the handset jack on the telephone base.
2. The line cord routes through the channel on
the telephone base.
3. Alternatively the line cord can route through
the channel on the telephone legs.

Handset Cord

Adjust the two-position Viewing Angle

To set the low viewing angle position: To set the high viewing angle position:
1. Fold the legs all the way back. 1. Flip up the two leg supports.
2. Fold the legs back until the supports contact the base.

NEC Corporation reserves the right to change the specifications, functions, or features at any time without notice.
NEC Corporation has prepared this document for use by its employees and customers. The information contained
herein is the property of NEC Corporation and shall not be reproduced without prior written approval of NEC
Corporation.
Copyright 2011- 2012, NEC Corporation

Printed in Japan

1
Using Your Terminal
 IP4WW-( )*TXH-A TEL
Call Indicator Lamp
This lamp flashes fast when a call is ringing and
Handset flashes slower when a message has been left.
Alphanumeric Display
The LCD has 2 lines with 16 characters.
Exit Key
Exit any screen and return the display to “Time &
Date”.
Help Key
The user can press this key followed by a
programmable key to check what Line or
Programmable Feature is assigned on the key.
Programmable Function Keys
Flexible Line keys or Feature Keys assigned by
the System Administrator.
Flash Key
Press key to finish an outside call and hear the
dial tone.
Transfer Key
Allows the extension user to transfer established
calls to another extension.
DND/CONF Key
(Do Not Disturb / Conference)
Setup a Do Not Disturb or Conference if pressed
during a call.
Mute (Microphone) Key
Mute handset or Handsfree Microphone. LED
lights when microphone is muted.
Clear/Back Key
Dial Keys Press this key to cancel the current action or
HOLD Key delete a character.

Speaker
Press this key to place Cursor Key
an internal or external Access various features with simple operation.
call on hold.
Volume (UP) Key
Speaker Key
Controls the built-in speaker which
can be used for Handsfree dialing/ Incoming Call Redial
monitoring. LED on key lights when History Key Key
key is active.

Enter
* 12 Programmable Function Keys are available for IP4WW-12TXH-A TEL. Key Directory Functions
24 Programmable Function Keys are available for IP4WW-24TXH-A TEL. or
** The illustration shows IP4WW-24TXH-A TEL. Volume (DOWN) Key

Handsfree Options

- Handsfree lets you place and answer calls by pressing “Speaker” instead of using the handset.
- With Automatic Handsfree, you can press a Speaker Key without lifting the handset. Normally, you have
Automatic Handsfree.
- Use Handsfree Answerback to answer a voice-announced Intercom call by speaking toward your phone without
lifting the handset.

2
For Your Convenience
 Programmable Function Keys
Programmable Function Keys can be assigned as “Trunk” Key and/or other Function Keys. You can just
press the function key to activate the assigned function without dialing the Service Code.

Speaker Function Key Function Code & Add Data Speaker

8 5 1 ? ? ?

8 5 2

 There are 2 levels of Function Keys. (General Keys : assigned by 851, Appearance Keys : assigned by
852)
 Appearance Keys have priority. You can overwrite the Appearance Key at the General Key.
 If you want to overwrite the General Key at the Appearance Key, you have to erase the Appearance Key by
dialing “852 + 000” before General Key assignment.
 In the default setting, Programmable Function Key No. 1 to 12 is assigned as “Trunk” Key. If you want to
assign Function Keys (General) at the unused Trunk Keys, these unused keys should be erased by “852 +
000” operation.
 Programmable Function Keys can be erased by dialing “852 + 000” or “851 + 00”.

 DSS / One-Touch Keys

Programmable Function Keys can be assigned as DSS (Direct Station Selection) or One-Touch Keys. You
can place an Outside / Intercom Call by just pressing this key without dialing the number.

Speaker Function Key

8 5 1 0 1

Trunk Access Code Telephone Number Hold Speaker

9 0 ? ? ?

Extension Number

? ? ?

 To change the Trunk Access Code, Ask your NEC Authorized Supplier for the details.
 In the default setting, Programmable Function Key No. 1 to 12 is assigned as “Trunk” Key. If you want to
assign DSS Keys at the unused Trunk Keys, these unused keys should be erased by “852 + 000” operation
before the above operation.
 In case of DSS Key, the extension status can be indicated on the BLF. (idle : extinguished, Busy : lit)
 When you register a telephone number, the Trunk Access Code should be added in front of the number.
 Up to 36 digits dialing can be registered, but the name can not be registered.
 If you want to continue the operation, press Programmable Function Key instead of Speaker Key to finish.

3
For Your Convenience
 Abbreviated Dial (Speed Dial) Registration

Speaker Common ABB ABB Bin Number Telephone Number

8 5 3 ? ? ? ? ? ?

Group ABB

8 5 4

Hold Name Hold Speaker

? ? ?

 The digit of Bin No. depends on the system setting. (0-9<Only Group ABB> / 00-99 / 000-999)
 System setting is necessary for Group ABB function. Ask your NEC Authorized Supplier for the details.
 Name can be entered by Dial Pad Keys. (See below)
 Up to 36 digits dialing can be registered, and up to 12 characters can be registered as name.
 If you want to continue the operation, dial Bin No. instead of Speaker Key to finish.
 You can skip to enter the name. (No enter any character, then press “Hold” Key).
 You can erase the registered number & name by pressing “Exit” Key after dialing Bin No..

 Entering Alphanumeric Characters

When you enter a name, use Dial Pad Keys to enter letters as below. For example, press “2” key once for “A”,
twice for “B”, etc…

1 1 @ [ ¥ ] ^ _ ‘ { | } Á À Â Ã Å Æ

φ Ó Ì Ê É Ç

2 A B C a b c 2

3 D E F d e f 3

Accepts a character and move

4 G H I g h i 4 # the cursor one place to the right.
Press twice to insert a “space”.

5 J K L j k l 5
Clear the character entry to the
Clear/Back
left, one character at a time.
(Backspace)
6 M N O m n o 6

7 P Q R S p q r s 7

8 T U V t u v 8

9 W X Y Z w x y z 9

0 0 ! “ # $ % & ‘ ( ) Ô Õ ú å ä æ ö ü α

β θ ε

+ , - . / : ; < = > ? π Σ σ Ω ∞ ¢ £

4
Placing Calls
 Place an Outside Call <Quick Access>

Trunk Key Telephone Number

? ? ? ?

 Listen to the Dial Tone before dialing a Telephone Number.

 You can have function keys for Trunks or Trunk Groups. Ask your NEC Authorized Supplier for the details.

 Place an Outside Call <Access by Code>

Speaker Trunk Access Code Telephone Number

9 0 ? ? ?

Trunk Group No.

8 0 4 ?

Trunk No.

# 9 # 0 ? ? ?
(e.g. : 005 = Trunk No.5)

 To change the Trunk Access Code, Ask your NEC Authorized Supplier for the details.
 Listen to the Dial Tone before dialing a Telephone Number.
 In case the number of Trunk Group is more than 10, you should enter 2 digits (e.g. 11 : Group 11) after
dialing “804”. Ask your NEC Authorized Supplier for the details.
 For the dial digit of Trunk No., ask your NEC Authorized Supplier for the details.

 Place an Intercom Call <Dial Access>

Speaker Extension Number

? ? ?

 Your call will ring or voice-announce. If you hear ringing, wait for an answer. If you hear a beep, begin
speaking. Dialing “1” changes voice/ring mode. (in case the destination is Multi-line Terminal)

5
Placing Calls Quickly
 Directory Dialing

1/90 N 6/24
ABC Ltd 1st Character NEC CORP
you want to search
On-Hook
Condition
?

Press several times to search

 After searching the desired destination, press “Enter” Key to confirm the telephone number before lifting the
handset, if necessary.
 You can enter more Characters (up to 12) to make desired destination’s search even more specific.
 You can also search the desired destination without entering the Characters. (press Cursor Keys only)
 To cancel the Directory Dialing operation, press “Clear/Back” Key.

 Last Number Dialing

Redial List 98765432 01/10 012445566 03/10

OUT:DEC-22 11:10 OUT:DEC-22 10:32
On-Hook
Condition

Press several times to search

Quick Redial

Speaker
# 5

 The system retains the last 10 numbers dialed which can be reviewed and redialed.
 To cancel the Redial List operation, press “Clear/Back” Key.

 Callback by Received Number

033445566 01/14 098765432 03/14

RCV:DEC-22 11:33 RCV:DEC-22 10:12
On-Hook
Condition

Press several times to search

 Caller-ID function is required to use this operation for outside calls. Ask your NEC Authorized Supplier for
more details.
 To cancel the Callback operation, press “Clear/Back” Key.

6
Placing Calls Quickly
 Abbreviated (Speed) Dialing <for Outside>

Speaker Common ABB Bin Number

Common
ABB # 2 ? ? ?

Common ABB Key

(SC851+27)

Speaker Group ABB Bin Number

Group
ABB # 4 ? ? ?

Group ABB Key

(SC851+28)

 The digit of Bin No. depends on the system setting. (0-9 <Only Group ABB> / 00-99 / 000-999)
 Telephone Numbers shall be pre-registered to the system.
 System setting is necessary for Group ABB function. Ask your NEC Authorized Supplier for the details.
 When you assign the Common ABB Key on the Programmable Function Key, “Press HOLD” is required
after dialing the Function Code 27.

 One-Touch / DSS Call

On-Hook One-Touch / DSS Key

Condition

(SC851+01)

 Telephone / Extension number should be pre-registered to a One-Touch / DSS Key.

 Trunk Access Code should be added in front of the Telephone number.

7
If your call doesn’t go through…
 Set Camp On / Callback

Camp On Wait without

8 5 0 hanging up

Hear Busy Tone Camp On Key

or No Answer Wait for the system
Callback
to call you back
(SC851+35)

 Camp On In case of Intercom Call, when you hear ringing, wait for the called party to answer.
In case of Outside Call, when you hear Dial Tone, begin telephone number dialing.
 Callback In case of Intercom Call, when your terminal starts the ringing, lift handset and wait for the
called party to answer.
In case of Outside Call, when your terminal starts the ringing, lift handset, hear Dial Tone, and
begin telephone number dialing.
 This function is applicable in case all trunks are busy condition. (not applicable for dialed outside party
busy)

 Cancel Camp On / Callback

8 7 0

(In case of Camp On)

 Repeat Dialing <Outside Call Only>

Repeat Dial Key

(SC851+29)
Hear Busy Tone
or No Answer

 When the Repeat Dialing is set, Repeat Dial Key shall flash and the system automatically and periodically
redials a call. Repeat duration is programmable. Ask your NEC Authorized Supplier for the details.
 You should lift the handset when the called party answered.
 Press flashing Repeat Dial Key to cancel.

8
If your call doesn’t go through…
 Set a Message Waiting

Hear Busy Tone MW Key

or No Answer

(SC851+38)

 When you set a MW, the called party’s Indicator starts to flash, and your Indicator is lit in Red.

 Answer a Message Waiting (Your terminal’s Indicator is flashing in Red)

On-Hook
Help
Check & Answer Condition
0

Quick Answer 0

MW Key

(SC851+38)

 When you answer a MW, the Indicator shall automatically be off when the called party answers.
 You can select the desired party by pressing Up Key after dialing “ , 0”, if several number of Message
Waiting has been set.

 Cancel Message Waiting

Extension Number
Individual
Cancel 8 7 1 ? ? ?
(originated extension)

All Cancel
(at any extension) 8 7 3

9
Answering Calls
 Answering an Outside Call

Trunk Key
Ringing Non-Ringing
Extension Extension
(Flashing)
Ringing

Speaker

 Confirm the status of Mute Key if you want to answer by Handsfree. (Mute On : LED On, Mute Off : LED
Off)

 Answering an Intercom Call

Signal Mode Voice Mode

Extension Extension
Ringing Voice

Speaker Speak toward

your terminal

 Intercom Call Mode (Signal or Voice) can be set at your terminal by :

“Signal” : Speaker -> 823 “Voice” : Speaker -> 821
 Confirm the status of Mute Key if you want to answer by Handsfree. (Mute On : LED On, Mute Off : LED
Off)

 Picking up a Call for other Extensions

Speaker
In same
Group #

Call Pickup Key

(SC851+24)

Speaker
In other
Group 8 6 9

Call Pickup for other

Group Key

(SC851+25)

Extension Number
Speaker
Specified
Extension ? ? ?

 System setting is necessary to make Call Pickup Group. Ask your NEC Authorized Supplier for the details.

10
Hold / Transferring Calls
 Holding a Call / Retrieving a Held Call

Hold Retrieve Trunk Key

Outside
Call
(Flashing)
Hold
Hold
Intercom
Talking Call
(Flashing)

 In case of Intercom, the call shall be held as “Exclusive Hold” on your terminal.
 This operation puts your outside call on System Hold. Other extension user can take the call off Hold.

 Holding a Call Exclusively

Hold Retrieve Trunk Key

Outside
Call
Exclusive Hold Key (Flashing)

Hold
(SC851+45) Intercom
Talking Call
(Flashing)

 This operation puts your outside call on Exclusive Hold. Other extension user can not take the call off Hold.

 Retrieve a Held Outside Call

Trunk Number you want to retrieve
Speaker
7 7 2 ? ? ?

 For the dial digit of Trunk Number, ask your NEC Authorized Supplier for the details.

 Transferring a Call to the other Extension

Extension Number
Hold
? ? ?

Talking Announce

Transfer

 If your terminal has DSS/One-Touch key, just press it instead of “HOLD” and “Extension Number” dialing.

11
For more Convenient Use…
 Do Not Disturb (DND)

On-Hook 1
DND/CONF DND : Trunk Incoming Call
Condition

2 DND : Intercom Incoming Call

3 DND : Trunk & Intercom Incoming Call

4 DND : Transferred (CFW) Call

0 DND : Cancel

 When you set DND function, DND/CONF Key shall be lit and the Internal Dial Tone pattern shall be
changed.

 Conference

Repeat for additional parties

DND/CONF

Talking
Extension Number DND/CONF
? ? ?

Talking <Twice> Start

Conference
Telephone Number
Trunk Key
? ?

 You can repeat this operation to add more parties.

 You may be able to have up to 16 parties. (include your terminal) May need to adjust the volume level due
to the Environment where calls are placed. Ask your NEC Authorized Supplier for the details.

 Call Forwarding / Follow Me

When you set Call Forward / Follow Me function, the destination extension shall be displayed on the LCD,
and the Internal Dial Tone pattern shall be changed.

Call Forward Immediate

Set Extension Number
Speaker Speaker
8 4 8 1 ? ? ?

On-Hook Call Forward Cancel

Condition Immediate Key
0
(SC851+10)

12
For more Convenient Use…
 Call Forwarding / Follow Me (Cont’d)
Call Forward when Busy
Set Extension Number
Speaker Speaker
# 1 1 ? ? ?

On-Hook Call Forward Cancel

Condition when Busy Key
0
(SC851+11)

Call Forward when No Answer

Set Extension Number
Speaker Speaker
8 4 5 1 ? ? ?

On-Hook Call Forward when Cancel

Condition No Answer Key
0
(SC851+12)

Call Forward when Busy / No Answer

Set Extension Number
Speaker Speaker
8 4 4 1 ? ? ?

On-Hook Call Forward when Cancel

Condition Busy / No Ans Key
0
(SC851+13)

Call Forward Both Ring

Set Extension Number
Speaker Speaker
8 4 2 1 ? ? ?

On-Hook Call Forward Cancel

Condition Both Ring Key
0
(SC851+14)

Call Forward Follow Me

Set Extension Number
Speaker Speaker
8 4 6 1 ? ? ?

On-Hook Call Forward Cancel

Condition Follow Me Key
0
(SC851+15)

13
Cursor Keys Operation
 Menu Structure
The following table shows the menu structure of the Cursor Keys. You can reach the desired menu by
pressing Navigation Keys (Up / Down / Right / Left) or dial 3 digits for shortcut access after pressing the
“Enter Key” to activate a menu.
Enter Key
Clear/Back
Back to the previous menu.
Main Menu
Exit
Exit from this menu mode.

100 : Call History

110 : Missed Call 111 - 11x : Missed Call Data

120 : Received Call 121 - 12x : Received Call Data

130 : Dialed Number 131 - 13x : Dialed Call Data

200 : Contacts

210 : Search Contact 211 - 21x : Name Started from A-Z

220 : New Contact 221 : Save Private Phone Book

222 : Save Common Phone Book

223 : Save Group Phone Book

230 : Edit Contact 231 - 23x : Name Started from A-Z

400 : User Features

410 : Call Voice Mail

420 : Call Forward 421 : All Calls

422 : Both Ring

423 : Busy

424 : No Answer

425 : Busy/No Answer

426 : Follow Me

430 : Paging 431 : Internal Zone

432 : External Zone

440 : Dept.Grp login/out 441 : Join

442 : Withdraw
a

14
Cursor Keys Operation

a
500 : Phone Setting

520 : Display 521 : Contrast

530 : Ring Options 531 : Ringing/ Voice Call

532 : Ringing Volume

533 : Ring Tones

540 : Key Touch Tone

560 : Key Assignment 561 - 56x : Key 1 - Key 24

600 : System Setting

610 : System Time 611 : Edit

612 : Save

613 : Cancel

620 : System Date 621 : Edit

622 : Save

623 : Cancel

630 : Manage Messages 631 : Record

632 : Listen

633 : Erase

640 : Answer Machine 641 : Message 1

642 : Message 2

64* : Message xx
800 : Properties

810 : Phone Port Information

820 : System Main Software Version

MAC Address
Hardware Key Code

830 : VoIPDB VoIPDB TYPE

MAC Address
Active/Reserved

840 : IP Address IP Address Information

System xxx.xxx.xxx.xxx
VoIPDB xxx.xxx.xxx.xxx

15
Built-In Answering Machine (VRS Message)
System setting is necessary to use Built-In Answering Machine. Ask your NEC Authorized
Supplier for the details.

 Record / Listen / Erase Answering Messages

7 1 6

Message Number
Record (001 – 004) Stop REC

7 ? ? ? #

Recording Listening
Message Number
Listen (001 – 004)

5 ? ? ?

Listening
Message Number
Erase (001 – 004)

3 ? ? ?

 Up to 4 types of messages can be recorded.

 The Message length can not exceed 2 minutes.

Built-In Answering Machine (Voice Mail Message)

 Listen / Erase Left Messages
Message Number
Listen (091 – 100)

7 1 6 5 ? ? ?

Listening
Message Number
Erase (091 – 100)

3 ? ? ?

 Up to 10 messages can be left from outside.

 The Message length can not exceed 2 minutes.

16
Option : In-Mail (Voice Mail)
Optional hardware and System setting is necessary to use In-Mail (Voice Mail) feature. Ask
your NEC Authorized Supplier for the details.

 Log-On to the In-Mail

Voice Mail Pilot Number Your Mailbox Number Security Code (if it is set)
Speaker Main
? ? ? ? ? ? ? ? ? ? Menu

Main Menu

Listen to Messages While listening you can :

L 5

Record Reply Erase Msg Pause/Resume Listening

RE 73 E 3

Have Msg Forwarded Listen to Next Msg Select New Message List
MF 63 L 5 1N 16

Make Call to Sender Backup a Few Seconds Select Saved Message List
MC 62 B 2 1S 17

Get TIme, Date Backup to Beginning Select All Message List

TI 84 BB 22 1A 12

SAve Message Go Ahead a Few Seconds Exit Listen Mode

SA 72 G 4 # #

Record & Send Message While recording you can : Enter mailbox number, then :
RS 77
Pause/Resume Reenter mailbox number
G Mailbox Greeting 4
Erase Recording Send Message
Callers hear your active E 3 # #
greeting (1-3) only if you do
not answer or are busy. If # End Recording #
Auto Attendant DND is ON,
the Auto Attendant does
not ring your phone. Callers
immediately hear your
active greeting. If OFF, the
Auto Attendant will try your
extension.

RN Record Mailbox Name 76

In-Mail will play your

mailbox name in the voice
prompts instead of your
mailbox number.

Mailbox OPtions The mailbox options are :

OP 67
Security Code Auto Time Stamp
S 7 AT 28
TIme and Date
TI 84
Message Notification Exit to Main Menu
N 6 # #

1N Select New Message List 16

1S Select Saved Message List 17

1A Select All Message List 12

EXit Mailbox
X 9

17
Option : In-Mail (Voice Mail)
 Call Forward to Voice Mail
Convenient Operation by Function Key

On-Hook Auto-Attendant Key Press “Automated Attendant” Key several times to

Condition change the status. (All Calls -> No Answer -> Busy ->
Busy/No Answer -> Cancel)
(SC851+79 + Ext No.)

Forward All Incoming Calls

Set Voice Mail Pilot Number
Speaker Speaker
8 4 8 1 ? ? ?

On-Hook Call Forward Cancel

Condition Immediate Key
0
(SC851+10)

Forward Incoming Call when Busy

Set Voice Mail Pilot Number
Speaker Speaker
# 1 1 ? ? ?

On-Hook Call Forward Cancel

Condition when Busy Key
0
(SC851+11)

Forward Incoming Call when No Answer

Set Voice Mail Pilot Number
Speaker Speaker
8 4 5 1 ? ? ?

On-Hook Call Forward when Cancel

Condition No Answer Key
0
(SC851+12)

Forward Incoming Call when Busy / No Answer

Set Voice Mail Pilot Number
Speaker Speaker
8 4 4 1 ? ? ?

On-Hook Call Forward when Cancel

Condition Busy / No Ans Key
0
(SC851+13)

18
Option : In-Mail (Voice Mail)
 Mailbox Greeting

Greeting Greeting No. Return to

Option (1-3) Record Stop REC Main Menu

4 ? 7 # #

Log-On to Recording
the In-Mail
Listen Finish

5 #

Listening
Erase

 Selected Greeting (one of three) shall be made active.

 Mailbox Security Code

Mailbox Security Code Confirmation Return to

Option (4 digits, using 0-9) (Accept) Main Menu

6 7 7 ? ? ? ? 2 #

Log-On to Delete Security Code

the In-Mail

 Dialed Security Code can be canceled by pressing “4” instead of “2 (Accept)”.

 In case the “In-Mail Advanced Features License (SL-VM-ADVANCE LIC)” is provided, or during Free Trial
period (60 days after new installation), the type of Security Code can be assigned as below.
- Dial 4 digits Security Code followed by “7” : Security Code for all log-on
- Dial 4 digits Security Code followed by “6” : Security Code for remote log-on only
 System Administrator can delete a Mailbox Security Code.

19
Option : In-Mail (Voice Mail)
 Listen to Left Messages in your Mailbox
Convenient Operation by Function Key

On-Hook Mailbox Key Security Code (if it is set) Listen

Condition
? ? ? ? 5
(SC851+77 + Ext No.)
Listening

Basic Operation without Function Key

Voice Mail Pilot Number Mailbox Number

? ? ? ? ? ?

(Unique Dial
Tone) Security Code (if it is set) Listen

? ? ? ? 5
Listening

20
Memo

21
Memo

22
 Multi-Line Terminal
A50-031674-301 User Guide
Issue 3.0
November 2012 NEC Corporation