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Module2 Week2

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8 views

Module2 Week2

Uploaded by

registrar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Business Process Mapping

https://www.youtube.com/watch?v=5-r7oQwZ5Uo (Business Process Analysis)

In any offices, there are many processes which take place throughout the day, the week, or at
certain time of the year. In this exercise, we define a process as a sequence of events
performed by a user to achieve a specific goal.
Pick one process in your office that you are familiar with, or one that you would like to know
more about. The objective is to take a process step-by-step (such as how a student withdraws
from the institution) in order to really understand how the process works for the student and
for the institution. Be sure to include exceptions or non-standard parts of the process if that is
helpful. In this way, unnecessary or confusing steps in the process can be identified and then
eliminated or changed if necessary.
Upload your process map or other documentation to the discussion forum. What did you learn
by mapping the process? Where does the process need to be improved? What other offices or
roles are involved, and are they aware of the entire process?
You can do this assignment with mapping software if you have it or you just draw or write it out
on paper. This explains how to create a process map in Excel.
You can do this individually, or you may work in groups of up to three.
To get started, ask questions such as:
What is happening?
What triggers the process to start?
Identify the sequence of activities.
What ends the process?
To make it easier for us all to read and comment on the process maps, please use the
following conventions:
Use an oval for the start and end points
Use a rectangle for a specific task or activity
Use a diamond for a decision point
Use arrows for the direction of the flow
We have included an example of workflow process that shows how an application for Graduate
School is processed from the initial admissions application to enrollment. This process
illustrates the steps that happen when moving a record through the Imaging System, including
the steps that occur in the Imaging System (for example, the oval shows the starting point of an
application being loaded from Embark, the application is received, and then a ‘project’ or
record is created in the Imaging System. Next, a diamond was used to illustrate that required
admissions documents need to be checked, and once received it is submitted to the
department for review).
Remember, this assignment does not need to be complex; it just needs to be easy to read and
use consistent shapes so the reader can understand the flow of the processes.

Overview Process Mapping Instructions:


In any office, there are many processes, which take place throughout day, the week, or at
certain time of the year. In this exercise, we define a process as a sequence of events
performed by a user to achieve a certain goal.

Pick one process in your office that you are familiar with, or one that you would like to know
more about. The objective is to take a process step-by step (such as how a student withdraws
from the institution) in order to really understand how the process works for the student and
for the institution.
Be sure to include exceptions or non-standard parts of the process if that is
helpful. In this way, unnecessary or confusing steps in the process can be
identified and then eliminated or changed if necessary.
To get started, ask questions such as:
1. What is happening?
2. What triggers the process to 'start?'
3. Identify the sequence of activities.
4. What ends the process?
Upload your process map or other documentation to process map assignment.
You may do this individually or as part of a group of up to three.
To make it easier for us all to read and comment on the process maps, please
use the following conventions:
• Use an oval for the start and end points
• Use a rectangle for a specific task or activity
• Use a diamond for a decision point
• Use arrows for the direction of the flow
II. Formatting
You can complete this assignment with mapping software if you have it, using office program,
or just simply drawing it on paper. This video explains how to create a process map in excel.
We have included a few examples of workflow processes in this document.
You can scroll through to find one that suits your institution or that you find clear and concise.
Highlighted here is how an application for graduate school is processed from the initial
admissions application through enrollment.
The process illustrates the steps that happen when moving a record through the Imaging
System, including the steps that occur in the Imaging System (for example, the oval shows the
starting point of an application being loaded from Embark, the application is received, and then
a ‘project’ or record is created in the Imaging System.
Next, a diamond was used to illustrate that required admissions documents need to be
checked, and once received it is submitted to the department for review). Remember, this
assignment does not need to be complex; it just needs to be easy to read and use consistent
shapes so the reader can understand the flow of the processes.

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