Case Siemens
Case Siemens
Case Siemens
Siemens, the over 140-year-old German giant, is loaded with cash. The company generates
its revenues from energy and automation, nuclear power, PBXs (private branch exchanges),
and computer, telecommunication and security systems, medical equipment, electrical and
automotive products, and a variety of other sources. There is some concern that the
proliferation of products may be detrimental.
The company’s some 350,000 employees will face a different environment in the future
through the EC 1992 program1, which eliminated trade barriers for the twelve member states
of the European Community. In the past, Siemens benefited from profitable state contracts.
For example, the company sold cordless telephones to the state at a price eight times higher
than the price of Japanese products.
The goal of the CEO, Karl-Heinz Kaske, is to transform the sleeping organization into an
aggressive multi-national corporation battling with companies such as AT&T in the field
telecommunications and with General Electric in factory automation. The key building block
in the new strategy is microelectronics. Indeed, the company spent more on research and
development than its competitors, yet it lags behind many of them in profit margins.
To prepare for the new competitive environment, the company started reorganization. In
1998 two layers of management were eliminated, and the following year seven operating
divisions were transformed into fifteen (later reduced to thirteen) organizational units with
separate sales and marketing personnel. This should speed up, for example, the approval of
new products. Unprofitable lines are being shut-down, an approach very uncommon in
German industries. Managers who expected lifetime employment are concerned.
Telecommunications, which lost over $100 million in a year, will be compared with the
medical unit, which showed an annual growth rate of 17 percent.
In the past, corporate culture placed a high value on technology but de-emphasized
marketing. This is changing. Siemens is redirecting its focus in market share not only within
Europe but also in the United States and Japan – two very important markets.
The power of Central Research was reduced by giving more responsibility to the business
units to do the application-driven research; Central Research now focuses on basic
research. Furthermore, business units not only have responsibility for research but also are
held more accountable for their costs. Actually, Siemens can look back at over 140 years of
innovations. Here are some examples: the pointer telegraph was patented in 1847, the first
electric railway in 1879, the world’s first telex network in 1938, the world’s first high-
performance laser printer in 1977, and the first European-built 1-megabit chips in 1988.
However, the organization structure that was appropriate in the past may not serve the future
competitive, global market.
Note:
1. EC 1992 program was one of the milestones in the unification of Europe into the European
Union. Till 1992, each of the member countries had its own borders, custom-duty structure
and independent identity. From 1992 onwards the borders were removed, custom-duties
were abolished ushering in a free, open community. Currency unification was destined to
take place much later.
Questions for Discussion
B-3. What is the principal task of CEO Karl Heinz Kaske? How is he doing this?
B-4. The CEO is claiming to transform Siemens. What is the compulsion for him to do this?
B-5. Explain the re-organization taking place inside Siemens under the leadership of the CEO