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UNIT-2
Sofksow ualiy Matics
Pooduct 6uality Metics
ls hat doyou undustand by Sottwars
Qualt Metbics ?
Stoaru Qualty mi toics au
q,uantitetue miaswe usld to access
the a sof toce prOduct
OT pTOcess
to idntg ares impovemint
ond trock proqness tooads qualhy
gools
Exomples sottu qua lty metics
ineudo

Dojsct density
CasBoms SatsjocHon mitcs
Imoocess quity mtres

Cusomn Pooblem mees :-

T custemus problem
mite ist preduct
reasat
qualty mtrics Hhot
number dpro blem repotted
by Ceestoms
 Tis mttic is.
impootant becuSe it coh
hilh idntify issua that
that may imput
Cuslomt Sasfachon and lead to last
Lenu by tracking the Cu stemas problem
mabics sotuan divelopnunt toam Can
bacam de before taty
souad an d mpat CuStomin
tiszachan
Cuslomy Batsaction Meics - T
Custam satisfachbn mibics is a
paakuc 4ualty mhes thct naswh
Hi ahsjochon thL custonun aaita
staas produc This mehic s impnaturt
beauso it prouid1 eedback on hos
well t sowcy moets nuds
the customus??
custom Sati'sachon mbics
sotah dvelopment team Canon.
id1niy
thcd
hua's
inpiovemont nd
cootk to improve Quena
cust omw sat'sechon
tunction Points -- funcHion point cne
ae
size tht is
proudhd by te softaz tunchiarai~y
funcHon gaint
prouide c way to compan! the siz
 t mo idantity thot
c
hb can becacubt it tmpovtont is
tc m
tis process velboynh
duingt discoveud " dfecks
au
atich rae maJst that
metrcs quabtyctimprocess
Poteon Arrivad Defet
veness cech val mo
ditect
esn. vnoual dtet tatd phaar
tasting
machi duing patem aival d1fect
testig chins ma
duing dinsity doyect
Cludus in otong. C'rganlz
soe tIn
omubcr teshing ThSmackint domad
duing tiva dufect treckingo th
with dals mitnes Qualk mprcess
metics: Quality mpoocess
to somainteu'
the n
(nddeuelop ouguie
fo efort He
estimate
ue fton y
ar thplatems ond
to
 lond may usune additionat teing an)
dL clepiitnt cforts
Huis utit egechvly
an Jollouw thuar steps -
Colled dota colled oata on tw nun be
dafcts Joind
speafic puid of Hmtim
Iis data Can be obBaind Hsaugh
dfect tsaching tol or rinualsetas
i Analyze data Analyze thu dato to idenhl
idanif
te deect ativd paten Hu's cun
beba den by plotin a qraph tat how

asas Concnns -
Concsns based on d t abival

a shuddn inchose in diect often e

speafc dange
hah that hange may nd to be
Uevalualo d. O

CuUas on csns
paorningadbhonal testing difeits
dualopmh proca'
Frex
uppase a softoas odvelopmn
on o- comhce
teum is divelopin
(oetsite.Theg tbt difect trotkh
ths nuvnbet

phoi th develophnt nofio tat

aholysing dae thy
Suddin
dodecs ound affe) o now frat
s addß to t oe6ste Tws
indiceles thot nw jeatuu
may hauo lntoducrd'a bug into
syster.
’ An ada tonal teshing moay ugie
to idont nd * t ssw
’Dn oten sanemo the defect orvc
'poten make shoco à consis tevnt
hurnten 4 dojocs being ound
tHough ot He safoui ovelopmon
ycle. Tws moy dieate that
tuo ooe lopruntte arn nuds to ocud
improulng his testing processes
to coteh daects eanlle in ts
Jevelopirdnt cycle
Defec mova eckienas
uhies
atwau opuality matuix ued to
meas th echicenss
LactiitieA dafect sUmovaL
ORE
hare ben identify and Sucaesstul
thal
diol'ag
duwing the testing phane hy
and find
total no
of dheets that oisted in the soltasaeu pradud

anc
be to mmasue
the
th
eyicieny
k ththu abieity o t
the
teting topraduntiy.
daulapmust
nd emoedacts and
fnaight itos/ duulopmunt precss Qnd
kelos to aa's that
impxouent. et say a soltwu duulopmi
e0n ho corpeted haA
ppicatinn and row in the teatin Seulopmnt
hae d g
Heskng the tean the 00
the slw puoacts the deam Vwaka to

ghe team <nds that go

Aucekusly
ists in Haeitau
Now to caleulat e th DRF 4h teorm udy to
dayect fihd and fire d
tesh'ng (190 -he total no
by
thot csted in the sw ptocuc& (n)

teaa was able to

dvelepnt
9umove
idinh'ty di na desting:
o caleulate t DRE, tw team finds tuds
to dividu th numben dfect found an d
44 djects
fota
testng 9Ñ) by thu the
Gxed duning deyecfs
umbe existed in seftwa

numbe0)
product (
o,thu DRE od 36ftcu prod'uct go

Tais muans that sotwa dicelopmord

teom is able to Successally remoUe
go7. dfec idsntified duing testng
 Dat

Eochlag Manayenant ostemard

kn Backlog rnanaGknan indox ls a
mcunahoncA mchtc that masLs the

issals cnd
dteda tt i3 calebted by dividig
ttatota no dufecis
clesed oitin a spetic
im pahiod T hSul! s expirsbA
(pancnte) asit
indcahny
backloq minggemunt praLess
ehchue
Tis nehic
LAor saftoahl maintauinanCL
toam beatbp' it alow tasm to
tocch tai progess in minagng
achkocklag
s santhal
and deecs
or maiktasning
puduct A high BMÊindicatos thot.
t team is casing sas and difects at
being
odad to th backbg ushich mu ans th&
Hy an bachbg in huducing thi
rcgussi tn th systcen.
Alo4 BMI6n
BML, th othn hno Can indkxdes
th tean iá
is sttig,aing to manage the bachlos
aeciuely Tis cola be duta thvanibt
afactos Such as
os incdeguate numbey
team membeos, pooT communicahion ond
collatrtdkon among the team mambeos

Cuppose , AsoftoaN produd hos a

bccklog doo issees or difects thot
nud to be addbal oven a cowse
monthy the team is ob le to close
60 backlogs of hose issues or
Qo th BMT dor that month is
6o'/

Response Tirne Metics

Tho ixed esponse tm metic is a micsuU
how qwckly sthoau issws orcutecds
dseds
au usolued by th davelbpmnt team.
4
T+ is caleldated by
delemntm, issu Or
14 taks for the Gupoted
dutect to be usolved and closed. Thi_ matai'c
isimporont or enswing high soteo
qpasity and customun sotsjacon.
Gshen solfsas iss ws or dofects coU dOPorte)
Cubtom epec thon to be acusso
prompty th usponse imu isslbw,
it can eod to ustroton ano di'ssaksfackon,
otich can winotely tead to dost businss
or nigatue uvieds . By tracking and improng,
th gx usponse timi mutic he sotoor
 Lavelopmint tem can en suh lhad eustotn Dy

The mitoc is alculate) by subtrchng

He tim the iss as suporteo orn
he tim the issuL hoas ed.
is an impartant motaices beoukI it
dinectly afects both saltoahy quality ard
ustamun Sahsocion:

otanas fualitg indiators

Notoans qualty irai cad ors anA caihal
Imaty tasd in otoand quality Cnginig
to access t panoronl,aliability an
louenal quality sotaan pxouc Talse
indicades helb toensuhy tad so tuahi nuds
apeizd hiquiemut and peanfontns aell
undan uahiousCondtons.

Seuena ky indicodes c ás -
Yfuncioality - funcionalt indlotesS aohshe
unclons and featus thad mut uss nuds

i Roliabiity - Roliabilit indicatozs eualuatr

ts
 donchons Undustado condiiong for a
pnticula Specfiod paniod f tin
ii) Usuabity - Thia indi cator mias whes
hod ea4 and eticent 1t is
soltot
iu) Portability Dt measns th soltoar
abili to be
entionmont
tronstun rom on
+o ano

) Secunity - Secuty indeodors access

tte soyoahy ability to protect thu infor
motion and datoa from unthorze Cocess
ard modiicution.
ui) Conpatobiity - Tis eualuates h
G4tesau abTt to coork coith othes
Sqsterns ond produ ct oithout conich
vi) Teotornon Eciency hisenls irlintor
rmaaswu th usponsiv
iny th soto.
pocessing
Suppordobidity upportabibty indicators
vii) ease coith stich
tocas on thi
sodtoou can be suppoted ond serui c ed
ths