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Core8 Develop and Update Knowledge On Protocol

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Core8 Develop and Update Knowledge On Protocol

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orabelle puno

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HOW TO USE THIS COMPETENCY-BASED LEARNING

MODULE

Welcome to the Module Develop and Update Knowledge on

Protocol. This module contains training materials and activities for you to
complete.

The unit of competency Develop and Update Knowledge on Protocol

is one of the Basic Competencies which contains the knowledge, skills and
attitudes required for all the programs offered by all TESDA-Institutes in
Region 02.
You are required to go through a series of learning activities in order
to complete each learning outcome of the module. In each learning outcome
there are Information Sheets, Resource Sheets and Reference Materials for
further reading to help you better understand the required activities. Follow
these activities on your own and answer the self-check at the end of each
learning outcome. Get the answer key from your trainer and check your
work honestly. If you have questions, please don’t hesitate to ask him/her
for assistance.

Recognition of Prior Learning (RPL)

You may already have some or most of the knowledge and skills covered
in this module because you have:
 Been working in the same industry for some time.
 Already completed training in this area.
If you can demonstrate to your trainer that you are competent in a
particular skill or skills, talk to him/her about having them formally
recognized so you won’t have to do the same training again. If you have
qualifications or Certificates of Competency from previous trainings, show
them to your trainer. If the skills you acquired are still relevant to this
module, they may become part of the evidence you can present for RPL.
A Trainee Record Book (TRB) is given to you to record important
dates, jobs undertaken and other workplace events that will assist you in
providing
further details to your trainer/assessor. A Record of
Achievement/Progress Chart is also provided to your trainer to
complete/accomplish once you have completed the module. This will show
your own progress.
DIRECTION FOR USE OF THE CBLM

This module was prepared to help you achieve the required

competency: Develop and Update Knowledge on Protocol. This will be
the source of information for you to acquire the knowledge and skills in this
particular module with minimum supervision or help from your trainer.
With the aid of this material, you will acquire the competency independently
and at your own pace.
Talk to your trainer and agree on how you will both organize the
training of this unit. Read through the module carefully. It is divided into
sections which covers all the skills and knowledge you need to successfully
complete in this module.

Work through all the information sheets and complete the activities in
each section. Do what is asked in the INSTRUCTIONAL SHEETS and
complete the SELF-CHECK. Suggested references are included to
supplement the materials provided in this module.
Most probably, your trainer will also be your supervisor or manager.
He/she is there to support you and show you the correct way to do things.
Ask for help.
Your trainer will tell you about the important things you need to
consider when you are completing activities and it is important that you
listen and take notes.
Talk to more experienced workmates and ask for their guidance.
Use the self-check questions at the end of each section to test your
own progress.
When you are ready, ask your trainer to watch you perform the
activities outlined in the module.
As you work through the activities, ask for written feedback on your
progress. Your trainer gives feedback/pre-assessment reports for this
reason. When you have successfully completed each element or learning
outcome, ask your trainer to mark on the reports that you are ready for
assessment.
When you have completed this module and feel confident that you
have had sufficient practice, your trainer will schedule you for the
institutional assessment. The result of your assessment/evaluation will be
recorded in your COMPETENCY ACHIEVEMENT RECORD.
(Events Management Services NCIII)
COMPETENCY-BASED LEARNING MATERIALS

List of Competencies

No. Unit of Competency Module Title Code

Plan and develop event Planning and developing TRS342315

1.
proposal or bid event proposal or bid

Develop an event Developing an event TRS342316

2.
concept concept

Develop an event Developing an event TRS342317

3.
program program

Select event venue and Selecting event venue TRS342318

4.
site and site

Develop and update Developing and

5. event industry updating event industry TRS342319
knowledge knowledge

Provide on-site event Providing on-site event TRS342320

6.
management services management services

Manage contractors for Managing contractors TRS342321

7.
indoor events for indoor events

Develop and update Developing and

8. knowledge on updating knowledge on TRS342322
protocol protocol
MODULE CONTENT

UNIT OF COMPETENCY : DEVELOP AND UPDATE KNOWLEDGE ON

PROTOCOL

MODULE TITLE : DEVELOPING AND UPDATING KNOWLEDGE

ON PROTOCOL

MODULE DESCRIPTOR : This module deals with the knowledge, skills,

behavior and motivations required to develop
and apply knowledge of protocol to a range of
hospitality related activities. It is particularly
relevant to those involved in the management
and operation of events, including functions.

NOMINAL DURATION : 8 hours

LEARNING OUTCOMES:
At the end of this module you MUST be able to:

LO1. Seek information on appropriate protocol

LO2. Integrate appropriate protocol procedures into work activities

LO3. Update knowledge of protocol

ASSESSMENT CRITERIA:

1. Accurate information on protocol is acquired.

2. Relevant protocol information is accessed in response to workplace
needs.
3. The areas of work activity that require appropriate use of protocol are
identified in a timely manner.
4. The correct use of protocol is integrated into work activities.
5. Colleagues and other stakeholders are liaised with to determine
appropriate protocol requirements.
6. Appropriate information on protocol is provided to colleagues and
stakeholders.
7. Opportunities are identified and used to update protocol
knowledge,
8. Updated knowledge is shared with guests and colleagues and
incorporated into day-to-day working activities.
LO1. SEEK INFORMATION ON APPROPRIATE PROTOCOL

CONTENTS:

 Knowledge of where to source accurate information on protocol for

ASSESSMENT CRITERIA:

1. Accurate information on protocol is acquired.

2. Relevant protocol information is accessed in response to workplace
needs.

CONDITIONS/RESOURCES:
The students/trainees must be provided with the following:

TOOLS AND SUPPLIES & LEARNING

EQUIPMENT
ACCESSORIES MATERIALS MATERIALS
 LCD Projector  Books and
(optional) videos
 Overhead relating to
Projector event
(optional) managemen
 Computer t
 Printer  Risk
 Communicatio Managemen
n equipment t Manuals
 Business
Etiquette
and
Protocol
ASSESSMENT METHODS:

 Case studies and projects to assess ability to apply knowledge of

protocol to different work place situations
 Oral or written questions to assess knowledge of protocol for
different situations
 Review of portfolios of evidence and third party workplace reports
of on-the-job performance by the candidate.
LO2. INTEGRATE APPROPRIATE PROTOCOL PROCEDURES INTO
WORK ACTIVITIES

CONTENTS:

 Knowledge of where to source accurate information on protocol for

specific situations
 Knowledge of protocols as specified under underpinning knowledge
and skills.
 Importance and role of protocol in different events and situations
 Key sources of information on protocol
 Main types of civic functions held in the Philippines
 Philippines ranking system including order of precedence, ranks
and forms of address and wearing of honors and medals
 Appropriate protocols for the involvement of indigenous peoples
and other cultural
 Groups in events
 Correct use of national symbols including flags, anthems and
military salutes
 Forms of address for different VIPs and dignitaries, both for
written correspondence and in oral communication
 Protocol procedures for different types of function including:
- arrival procedures, including for heads of government officials
- introduction protocols and order of speakers
- order of precedence for official guests
- seating arrangements

ASSESSMENT CRITERIA:

1. The areas of work activity that require appropriate use of protocol are
identified in a timely manner.
2. The correct use of protocol is integrated into work activities.
3. Colleagues and other stakeholders are liaised with to determine
appropriate protocol requirements.
4. Appropriate information on protocol is provided to colleagues and
stakeholders.

CONDITIONS/RESOURCES:
The students/trainees must be provided with the following:
TOOLS AND SUPPLIES & LEARNING
EQUIPMENT
ACCESSORIES MATERIALS MATERIALS
 LCD Projector  Books and
(optional) videos
 Overhead relating to
Projector event
(optional) managemen
 Computer t
 Printer  Risk
 Communicatio Managemen
n equipment t Manuals
 Business
Etiquette
and
Protocol

ASSESSMENT METHODS:

 Case studies and projects to assess ability to apply knowledge of

CONTENTS:

 Knowledge of where to source accurate information on protocol for

specific situations
 Knowledge of protocols as specified under underpinning knowledge
and skills.
 Importance and role of protocol in different events and situations
 Key sources of information on protocol
 Main types of civic functions held in the Philippines
 Philippines ranking system including order of precedence, ranks
and forms of address and wearing of honours and medals
 Appropriate protocols for the involvement of indigenous peoples
and other cultural
 Groups in events
 Correct use of national symbols including flags, anthems and
military salutes
 Forms of address for different vips and dignitaries, both for written
correspondence and in oral communication
 Protocol procedures for different types of function including:
- arrival procedures, including for heads of government officials
- introduction protocols and order of speakers
- order of precedence for official guests
- seating arrangements

ASSESSMENT CRITERIA:

1. Opportunities are identified and used to update protocol

knowledge,
2. Updated knowledge is shared with guests and colleagues and
incorporated into day-to-day working activities.

ASSESSMENT METHODS:

 Case studies and projects to assess ability to apply knowledge of

protocol to different work place situations
 Oral or written questions to assess knowledge of protocol for
different situations
 Review of portfolios of evidence and third party workplace reports
of on-the-job performance by the candidate.
Learning Experiences
Learning Outcome 1
Seek information on appropriate protocol procedures into work
activities

Learning Activities Special Instructions

Read information on sheet 8.1-1 This learning outcome deals with
Answer self-check sheet 8.1-1 the development of the Institutional
Compare answer with the answer key Competency evaluation tool which
trainers use in evaluating their
8.1-1
trainees after finishing the a
competency of the qualification.
Go through the learning activities
Read information on sheet 8.1-2 outlined for you on the left column
to gain the necessary information or
Answer self-check sheet 8.1-2 knowledge before doing the task to
Compare answer with the answer key practice making the parts of the
8.1-2 evaluation tool.

Read information on sheet 8.1-3 The output of this LO is a complete

Answer self-check sheet 8.1-3 Institutional Competency Evaluation
Compare answer with the answer key Package for one Competency of your
8.1-3 qualification.

Read information on sheet 8.1-4 Your output shall serve as one on

your portfolio for your Institutional
Answer self-check sheet 8.1-4 Competency Evaluation for Training
Compare answer with the answer key Sessions.
8.1-4

Feel free to show your outputs to

Read information on sheet 8.1-5 your trainers as you accomplish
Answer self-check sheet 8.1-5 them for guidance and evaluation of
Compare answer with the answer key your output.
8.1-5
Information Sheet 8.1-1
Seeking Information on Appropriate Protocol

Learning Objectives: Seek information on appropriate protocol

After reading this INFORMATION SHEET, YOU MUST be able to:
1. Sources of accurate information on protocol are identified, and;
2. Relevant protocol information is accessed in response to workplace
needs.

This learning material will help you to source accurate information in your
event organizing.

Knowledge of where to source accurate information on protocol for specific

situations
This unit applies to all tourism and hospitality enterprises.
The following explanations identify how this unit may be
applied in different workplaces, sectors and circumstances.

Sources of information on protocol may include:

 Libraries
 Internet
 Federal, State and Local Government protocol
departments
 Aboriginal Land Councils
 Philippine Day Council
 Office of the United Nation

Libraries
A building or room containing collections of books, periodicals, and
sometimes films and recorded music for people to read, borrow, or refer to.

Internet
A global computer network providing a variety of information and
communication facilities, consisting of interconnected networks using
standardized communication protocols.

Department of Foreign Affairs

The Philippines' Department of Foreign is the executive department of
the Philippine government tasked to contribute to the enhancement
of national security and the protection of the territorial integrity and
national sovereignty, to participate in the national endeavor of sustaining
development and enhancing the Philippines' competitive edge, to protect the
rights and promote the welfare of Filipinos overseas and to mobilize them as
partners in national development, to project a positive image of the
Philippines, and to increase international understanding of Philippine
culture for mutually-beneficial relations with other countries.

Department of Interior and Local Government

The Philippine Department of the Interior and Local Government,
abbreviated as DILG, is the executive department of the Philippine
government responsible for promoting peace and order, ensuring public
safety and strengthening local government capability aimed towards the
effective delivery of basic services to the citizenry.

National Council of Culture and Arts

The National Commission for Culture and the Arts of the Philippines is the
official arts council for the Philippines. It is the overall policy making body,
coordinating, and grants giving agency for the preservation, development
and promotion of Philippine arts and culture; an executing agency for the
policies it formulates; and task to administering the National Endowment
Fund for Culture and the Arts (NEFCA) -- fund exclusively for the
implementation of culture and arts programs and projects.

Office of the United Nations

The United Nations (UN) is an intergovernmental organization tasked to
promote international co-operation and to create and maintain international
order.
Self- Check 8.1-1

True or False

Direction: Write T if the state is correct and F if the statement is false.

Write your answer on the space provided before each number.

1. Knowledge of where to source accurate information on protocol

for specific situation includes blogs.

2. Sources of information on protocol may include Internet and

Libraries.

3. Philippine Day Council, Federal, State and Local Government

protocol departments and Office of the United Nation are all
reliable sources.

4. Comments and Blogs are reliable sources when it comes to Events

Managements.

4. P r o t o c o l i s t he official procedure or system of rules governing

affairs of state or diplomatic occasions.
Answer Key No. 8.1-1

TRUE OR FALSE

1. F
2. T
3. T
4. F
5. T
Information Sheet 8.1-2
Knowledge of protocols as specified under underpinning
knowledge and skills

Learning Objectives: Seek information on appropriate protocol

After reading this INFORMATION SHEET, YOU MUST be able to:
1. Do the underpinning knowledge and skills, and;
2. Value the social etiquette and arranging meeting.

This learning material will help you to know the protocol specified under
pinning knowledge and skills in events management.
Knowledge of protocols as specified under underpinning knowledge and
skills
Sourcing and accessing protocol information relevant to the tourism
industry and enterprise needs including:

1. Social Etiquette
 Greetings
 Using names
 Proper Gestures
 Eye Contact
 Dress
 Topic to avoid
2. Arranging Meetings
 Sending Invitations
 Selecting Venues
 Receiving Guests
 Seating arrangements
 Exchange business cards
 addressing clients and customers
 business presentations
 follow-up
Self-Check No. 8.1-2

Enumeration: Enumerate the following Sourcing and accessing protocol

information relevant to the tourism industry and enterprise needs.

1. Social Etiquette







2. Arranging Meetings









Answer Key 8.1-2

Enumeration

Social Etiquette
 Greetings
 Using names
 Proper Gestures
 Eye Contact
 Dress
 Topic to avoid

Arranging Meetings

 Sending Invitations
 Selecting Venues
 Receiving Guests
 Seating arrangements
 Exchange business cards
 addressing clients and customers
 business presentations
 follow-up
Information Sheet 8.1-3
Importance and role of protocol in different events and
situations

Learning Objectives: Seek information on appropriate protocol

After reading this INFORMATION SHEET, YOU MUST be able to:
1. Tell the importance of the protocol in the different events.

This learning material will help you to know the importance of the protocol
in different events.

Importance and role of protocol in different events and situations

THE IMPORTANCE OF PROTOCOL

For practical purposes, protocol is about following correct procedures to
ensure that official (and unofficial) occasions, visits, meetings and functions
are planned and conducted in accordance with a set of rules that are
formally, socially and culturally accepted and expected by the parties
involved. The importance of protocol in fostering positive relations and
outcomes should neither be underestimated nor overlooked.

Role of Protocol on Certain Areas

Arrival Protocol

Some details to consider:

 Are your principals or guests arriving from out of town?

 Are they high level enough to be greeted at the airport and at the hotel
before the event? Or should they just find their way to the venue?
 Will you have a snack or a bottle of wine delivered to their room?
 Will you or someone from your organization host them at dinner the
night before the event?

Flag Protocol

 The place of honor is to the audience’s left (over the speaker’s right
shoulder).
 The U.S. flag, as the home country, holds the place of honor, followed
by state, city, university, organization, etc.

Seating Protocol

The most simple approach to follow:

 Host and co-host – OPPOSITE each other.
 Guest of honor – to the host’s RIGHT.
 Second highest-ranking guest – to the co-host’s RIGHT.
 From there, seat in ranking order, alternating on either side of the
host and co-host.
 Be mindful of balancing men/women, language ability, overlapping
interest, or expertise.
 On occasion, the best seating plan may necessitate breaking protocol.
For example: informal events; seating guests based on what they have
in common, rather than rank; speakers’ time constraints; principal’s
preference.

Gifts

 Remember to include tokens for speakers, as well as higher-level gifts

for your principals/guests.
 Think about what fits the theme of the event, the tastes and interests
of the principals, and the institution or location; it's ideal to have a gift
reflect the spirit or values of the institution, or a cause that’s
important to the host.
 Local artists and local food products are always appropriate gift items
to consider.
 Don't forget that presentation is as important as the gift.

Communication

 Brief your principals on cultural norms (e.g. the custom of exchanging

business cards in Japan, the appropriate use of jokes, etc.)
 Use conversations about the venue and food as discussion
stimulators.
 When communicating with guests who may not use English as their
primary language, speak clearly and slowly, but do not yell.
 Above all else, communication is key to creating a positive experience
for your guests, audience, and your volunteers.
Self-Check 8.1-3

Essay: Answer the following in essay form:

1. What is the purpose of the protocol?

2. What is the importance of protocol?
Answer Key 8.1-3

1. The purpose of the protocol is to ensure the accordance of the rule to

the plan to avoid failure.

2. The importance of protocol in fostering positive relations and

outcomes should neither be underestimated nor overlooked.
Information Sheet 8.1-4
Key sources of information on protocol

Learning Objectives: Seek information on appropriate protocol

After reading this INFORMATION SHEET, YOU MUST be able to:
1. Inform you the key sources of information on protocol.

This learning material will inform you about the key sources of information
on the protocol.

Collecting, Organizing and Analyzing Information

For example: Determining the protocol information required for a particular
event
Communicating Ideas and Information
For example: Advising colleagues about protocol requirements for a given
event
Planning and Organizing Activities
For example: Integrating protocol into event organization activities
Working with Others and in Teams
For example: Liaising with protocol officers from a government department
Using Mathematical Ideas and Techniques Not Applicable
Solving Problems For example: Finding protocol information in relation to a
totally unknown situation

Using Technology For example: Using the Internet to source protocol

information

Essential Knowledge and Skills to be Assessed

The following knowledge and skills must be assessed as part of this unit:
the importance and role of protocol in different events and situations key
sources of information on protocol main types of civic functions held in
Philippines the Philippine Honors system including order of precedence,
ranks and forms of address and wearing of honors and medals appropriate
protocols for the involvement of indigenous Philippines and other cultural
groups in events correct use of national and State symbols including flags,
anthems and military salutes forms of address for different VIPs and
dignitaries, both for written correspondence and in oral communication
protocol procedures for different types of function including: invitations to
VIPs arrival procedures, including for heads of state or government officials
introduction protocols and order of speakers order of precedence for official
guests seating arrangements dress styles.

Linkages to Other Units

This unit underpins effective performance in a range of event management
and other roles within the tourism and hospitality industries. As such
combined training and assessment with other units may be appropriate.

Critical Aspects of Assessment

Evidence of the following is critical: knowledge of where to source accurate
information on protocol for specific situations knowledge of protocols as
specified under Essential Knowledge and Skills.

Context of Assessment and Resource Implications

Assessment must ensure: project or work activities that allow the candidate
to apply protocol knowledge to specific event management, tourism or
hospitality situations.

Assessment Methods
Assessment methods must be chosen to ensure that knowledge of protocol
can be practically demonstrated. Methods must include assessment of
knowledge as well as assessment of practical skills. The following examples
are appropriate for this unit: case studies and projects to assess ability to
apply knowledge of protocol to different workplace situations oral or written
questions to assess knowledge of protocol for different situations review of
portfolios of evidence and third party workplace reports of on-the-job
performance by the candidate.

Key Competencies
Key Competencies are an integral part of all workplace competencies. The
table below describes those applicable to this unit. Trainers and assessors
should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and
Evaluate
Self-Check No. 8.1-4

Directions: Read each statement or question carefully. On your answer

sheet, write the correct answer.

______1. Determining the protocol information required for a particular

event
A. Communicating Ideas and Information
B. Collecting, Organizing and Analyzing Information
C. Planning and Organizing Activities
D. Working with Others and in Teams

_______2. Integrating protocol into event organization activities

A. Communicating Ideas and Information

B. Collecting, Organizing and Analyzing Information
C. Planning and Organizing Activities
D. Working with Others and in Teams

______3. Liaising with protocol officers from a government department

A. Communicating Ideas and Information

B. Collecting, Organizing and Analyzing Information
C. Planning and Organizing Activities
D. Working with Others and in Teams

______4. Advising colleagues about protocol requirements for a given event

A. Communicating Ideas and Information
B. Collecting, Organizing and Analyzing Information
C. Planning and Organizing Activities
D. Working with Others and in Teams

5. Advising colleagues about protocol requirements for a given event

A. Communicating Ideas and Information

B. Solving Problems
C. Using Technology
D. Working with Others and in Teams
6. Using the Internet to source protocol information
A. Communicating Ideas and Information
B. Solving Problems
C. Using Technology
D. Working with Others and in Teams
Answer Key No. 8.1-4

Multiple Choices

1. B
2. C
3. D
4. A
5. B
6. C
Information Sheet 8.1-5
Main types of civic functions held in the Philippines

Learning Objectives: Main types of civic functions held in the Philippines

After reading this INFORMATION SHEET, YOU MUST be able to:
1. Enumerate the Main types of the civic functions held in the
Philippines, and ;
2. Tell their uses.

This learning material will help you to know the different functions held in
the Philippines and its uses.

Functions where protocols need to be used may include:

 Formal parades
 City ceremonies
 National holiday receptions
 Independence ceremonies
 Private functions
 Functions with VIPs and/or government officials in attendance

Civic receptions
A civic reception is a reception given by a town government, possibly to
honor an important visitor.

 To recognize, honor or pay tribute to outstanding achievements;

 To acknowledge the importance of events that will make a major
contribution to the local community;
 To promote new initiatives and prestigious events;
 To honor visits to Clackmannanshire by appropriate individuals,
groups or organizations;
 To mark significant local events and anniversaries;
 For civic/ceremonial occasions organized by the Council.

City ceremonies
a formal religious or public occasion, typically one celebrating a particular
event or anniversary or the ritual observances and procedures performed at
grand and formal occasions.

National holiday receptions

A public event holiday, national holiday or legal holiday is
a holiday generally established by law and is usually a non-working day
during the year.

Independence Ceremony
Independence Day is an annual national holiday in
the Philippines observed on June 12, commemorating the Philippine
Declaration of Independence from Spain on June 12, 1898. Since 1962, it
has been the country's National Day

Private Function

A private function is a function within an class that can only be accessed

from within that class.

Functions with VIPs and/or government officials in attendance

Attendance at Public Functions

Invitations
In fulfilling social and traditional roles, the Governor-General attends many
public functions during each calendar year on the invitation of individuals,
community and civic groups or organizations.

Invitations to The Governor-General for such events must be submitted in

writing at least three months in advance and must include the following
information:

i. Background information on the event and/or individual, group or

organization;
ii. Date, time and venue of the event ;
iii. The role expected of the Governor-General, if any, such as, speech
delivery, presentation of awards or special guest;
iv. Expected number of participants/attendees;
v. Name, postal address, email address and telephone number of the
contact person(s).

The letter of invitation, together with printed invitation card, should be sent
to the Office of the Governor-General.

The Secretary to the Governor-General will respond in writing indicating

whether or not the invitation is accepted. Should the response be positive,
the Aide-de-Camp to the Governor-General or an assigned Protocol Officer
will discuss all matters relating to the courtesies that are expected to be
extended to the Governor-General at the event.

Invitations submitted on a printed card only will not be considered, except

for those sent by family and close friends.

It would not be proper to request the Governor-General to adjudicate

competitions or to assist in selling tickets for charity or raffles.

Arrival
The Governor-General always arrives at functions on time. Protocol requires
that all guests at any function to be attended by the Governor-General
should be in place before her arrival. Failure to do so without a reasonably
good excuse is regarded as a sign of disrespect.
Greeting on Arrival
It is appropriate that the Governor-General be received and greeted at the
main entrance of the venue by the Host or other senior official of the
organization, and the Host will escort her to the event. It is appropriate that
guests be invited to stand as the Governor General enters the room.

At least one week in advance of the date of the event, the Secretary to the
Governor-General should receive a copy of the program as well as a list of
high officials who will attend the function.

Whenever the Governor-General visits exhibitions or similar events, a high

official must always be in attendance.

The National Anthem

On State and other formal occasions, the National Anthem is played when
the Governor-General stands in the designated place.

Speeches
The speakers may first thank the Chairman/Master of Ceremonies, and
then address "Your Excellency". Placement on the program of any remarks
to be made by the Governor-General should be discussed with the Secretary
to the Governor General as soon as the draft program is available.

The Governor-General's Attendants

The Governor-General is usually accompanied by an Aide-de-Camp as well
as security personnel. Other members of the team may be included
depending on the particular event. Information regarding the composition of
the Governor-General's attendants will be communicated to the organizers
in advance by the Secretary to the Governor-General, Personal Secretary or
Aide-de-Camp.
Self-Check 8.1-5

Enumeration: Enumerate the following Functions where protocols need to

be used in the Philippines.


Answer key 8.1-5

Functions where protocols need to be used may include:

 Formal parades
 City ceremonies
 National holiday receptions
 Independence ceremonies
 Private functions
 Functions with VIPs and/or government officials in attendance
Learning Experiences
Learning Outcome 2
Integrate appropriate protocol procedures into work activities

Learning Activities Special Instructions

Read information on sheet 8.2-1
Answer self-check sheet 8.2-1 This learning outcome deals with
Compare answer with the answer key the development of the Institutional
8.2-1 Competency evaluation tool which
trainers use in evaluating their
trainees after finishing the a
competency of the qualification.
Read information on sheet 8.2-2 Go through the learning activities
Answer self-check sheet 8.2-2 outlined for you on the left column
Compare answer with the answer key to gain the necessary information or
8.2-2 knowledge before doing the task to
practice making the parts of the
evaluation tool.
Read information on sheet 8.2-3
Answer self-check sheet 8.2-3 The output of this LO is a complete
Compare answer with the answer key Institutional Competency Evaluation
8.1-3 Package for one Competency of your
qualification.
Read information on sheet 8.2-4
Answer self-check sheet 8.2-4 Your output shall serve as one on
Compare answer with the answer key your portfolio for your Institutional
8.1-4 Competency Evaluation for Training
Sessions.

Read information on sheet 8.2-5

Answer self-check sheet 8.2-5
Compare answer with the answer key Feel free to show your outputs to
8.2-5 your trainers as you accomplish
them for guidance and evaluation of
your output.
Read information on sheet 8.2-6
Answer self-check sheet 8.2-6
Compare answer with the answer key
8.2-6
Read information on sheet 8.2-7
Answer self-check sheet 8.2-7
Compare answer with the answer key
8.2-7
Read information on sheet 8.2-8
Perform a Role playing
Evaluate by the Performance Criteria
Checklist 8.2-8
Read information on sheet 8.2-9
Demonstrate Job sheet 8.2-9
Evaluate by the Performance Criteria
Checklist 8.2-9
Read information on sheet 8.2-10
Answer self-check sheet 8.2-10
Compare answer with the answer key
8.2-10
Read information on sheet 8.2-11
Perform job sheet 8.2-11
Evaluate by the Performance
Checklist 8.2-11
Information Sheet 8.2-1
Seeking Information on Appropriate Protocol
Learning Objectives: Seek information on appropriate protocol
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Sources of accurate information on protocol are identified, and;
2. Relevant protocol information is accessed in response to workplace
needs.
This learning material will help you to source accurate information in your
event organizing.

Knowledge of where to source accurate information on protocol for specific

situations
This unit applies to all tourism and hospitality enterprises.
The following explanations identify how this unit may be
applied in different workplaces, sectors and circumstances.

Sources of information on protocol may include:

 Libraries
 Internet
 Federal, State and Local Government protocol
departments
 Aboriginal Land Councils
 Philippine Day Council
 Office of the United Nation

Libraries
A building or room containing collections of books, periodicals, and
sometimes films and recorded music for people to read, borrow, or refer to.

Internet
A global computer network providing a variety of information and
communication facilities, consisting of interconnected networks using
standardized communication protocols

Department of Foreign Affairs

The Philippines' Department of Foreign Affairs is the executive department of
the Philippine government tasked to contribute to the enhancement
of national security and the protection of the territorial integrity and
national sovereignty, to participate in the national endeavor of sustaining
development and enhancing the Philippines' competitive edge, to protect the
rights and promote the welfare of Filipinos overseas and to mobilize them as
partners in national development, to project a positive image of the
Philippines, and to increase international understanding of Philippine
culture for mutually-beneficial relations with other countries.
Department of Interior and Local Government
The Philippine Department of the Interior and Local Government,
abbreviated as DILG, is the executive department of the Philippine
government responsible for promoting peace and order, ensuring public
safety and strengthening local government capability aimed towards the
effective delivery of basic services to the citizenry.

National Council of Culture and Arts

The National Commission for Culture and the Arts of the Philippines , is the
official arts council for the Philippines. It is the overall policy making body,
coordinating, and grants giving agency for the preservation, development
and promotion of Philippine arts and culture; an executing agency for the
policies it formulates; and task to administering the National Endowment
Fund for Culture and the Arts (NEFCA) -- fund exclusively for the
implementation of culture and arts programs and projects.

Office of the United Nations

The United Nations (UN) is an intergovernmental organization tasked to
promote international co-operation and to create and maintain international
order.
Self- Check 8.2-1

True or False

Direction: Write T if the state is correct and F if the statement is false.

Write your answer on the space provided before each number.

1. Knowledge of where to source accurate information on protocol

for specific situation includes blogs.

2. Sources of information on protocol may include Internet and

Libraries.

3. Philippine Day Council, Federal, State and Local Government

protocol departments and Office of the United Nation are all reliable sources.

4. Comments and Blogs are reliable sources when it comes to Events

Managements.

5. P r o t o c o l i s t he official procedure or system of rules governing

affairs of state or diplomatic occasions.
Answer Key No. 8.2-1

TRUE OR FALSE

1. F
2. T
3. T
4. F
5. T
Information Sheet 8.2-2
Knowledge of protocols as specified under underpinning
knowledge and skills

Learning Objectives: Seek information on appropriate protocol

After reading this INFORMATION SHEET, YOU MUST be able to:
1. Do the underpinning knowledge and skills, and;
2. Value the social etiquette and arranging meeting.

1. Social Etiquette

 Greetings
 Using names
 Proper Gestures
 Eye Contact
 Dress
 Topic to avoid

2. Arranging Meetings

Enumeration: Enumerate the following Sourcing and accessing protocol

information relevant to the tourism industry and enterprise needs.

1. Social Etiquette







2. Arranging Meetings









Answer Key 8.2-2

Enumeration
Social Etiquette
 Greetings
 Using names
 Proper Gestures
 Eye Contact
 Dress
 Topic to avoid
Arranging Meetings
 Sending Invitations
 Selecting Venues
 Receiving Guests
 Seating arrangements
 Exchange business cards
 addressing clients and customers
 business presentations
 follow-up
Information Sheet 8.2-3
Importance and role of protocol in different events and
situations

Learning Objectives: Seek information on appropriate protocol

After reading this INFORMATION SHEET, YOU MUST be able to:
1. Tell the importance of the protocol in the different events.

This learning material will help you to know the importance of the protocol
in different events.
Importance and role of protocol in different events and situations

THE IMPORTANCE OF PROTOCOL

For practical purposes, protocol is about following correct procedures to

ensure that official (and unofficial) occasions, visits, meetings and functions
are planned and conducted in accordance with a set of rules that are
formally, socially and culturally accepted and expected by the parties
involved. The importance of protocol in fostering positive relations and
outcomes should neither be underestimated nor overlooked.

Role of Protocol on Certain Areas

Arrival Protocol

Some details to consider:

 Are your principals or guests arriving from out of town?

Flag Protocol

Seating Protocol

The most simple approach to follow:

Gifts

 Remember to include tokens for speakers, as well as higher-level gifts

Communication

 Brief your principals on cultural norms (e.g. the custom of exchanging

Essay: Answer the following in essay form:

1. What is the purpose of the protocol?

2. What is the importance of protocol?
Answer Key 8.2-3

1. The purpose of the protocol is to ensure the accordance of the rule

to the plan to avoid failure.

2. The importance of protocol in fostering positive relations and

outcomes should neither be underestimated nor overlooked.
Information Sheet 8.2-4
Key sources of information on protocol
Learning Objectives: Seek information on appropriate protocol
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Inform you the key sources of information on protocol.
This learning material will inform you about the key sources of information
on the protocol.

Collecting, Organizing and Analyzing Information

For example: Determining the protocol information required for a particular
event
Communicating Ideas and Information
For example: Advising colleagues about protocol requirements for a given
event

Planning and Organizing Activities

For example: Integrating protocol into event organization activities
Working with Others and in Teams
For example: Liaising with protocol officers from a government department
Using Mathematical Ideas and Techniques Not Applicable
Solving Problems For example: Finding protocol information in relation to a
totally unknown situation

Using Technology For example: Using the Internet to source protocol

information

Essential Knowledge and Skills to be Assessed

Linkages to Other Units

Critical Aspects of Assessment

Evidence of the following is critical: knowledge of where to source accurate
information on protocol for specific situations knowledge of protocols as
specified under Essential Knowledge and Skills.

Context of Assessment and Resource Implications

Assessment must ensure: project or work activities that allow the candidate
to apply protocol knowledge to specific event management, tourism or
hospitality situations.
Assessment Methods
Assessment methods must be chosen to ensure that knowledge of protocol
can be practically demonstrated. Methods must include assessment of
knowledge as well as assessment of practical skills. The following examples
are appropriate for this unit: case studies and projects to assess ability to
apply knowledge of protocol to different workplace situations oral or written
questions to assess knowledge of protocol for different situations review of
portfolios of evidence and third party workplace reports of on-the-job
performance by the candidate.
Key Competencies
Key Competencies are an integral part of all workplace competencies. The
table below describes those applicable to this unit. Trainers and assessors
should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and
Evaluate
Self-Check No. 8.2-4

Directions: Read each statement or question carefully. On your answer

sheet, write the correct answer.

______1. Determining the protocol information required for a particular

event
A. Communicating Ideas and Information
B. Collecting, Organizing and Analyzing Information
C. Planning and Organizing Activities
D. Working with Others and in Teams

______2. Integrating protocol into event organization activities

A. Communicating Ideas and Information

B. Collecting, Organizing and Analyzing Information
C. Planning and Organizing Activities
D. Working with Others and in Teams

______3. Liaising with protocol officers from a government department

A. Communicating Ideas and Information

B. Collecting, Organizing and Analyzing Information
C. Planning and Organizing Activities
D. Working with Others and in Teams

______4. Advising colleagues about protocol requirements for a given event

A. Communicating Ideas and Information
B. Collecting, Organizing and Analyzing Information
C. Planning and Organizing Activities
D. Working with Others and in Teams

5. Advising colleagues about protocol requirements for a given event

A. Communicating Ideas and Information

B. Solving Problems
C. Using Technology
D. Working with Others and in Teams

6. Using the Internet to source protocol information

A. Communicating Ideas and Information
B. Solving Problems
C. Using Technology
D. Working with Others and in Teams
Answer Key No. 8.2-4

Multiple Choices

1. B
2. C
3. D
4. A
5. B
6. C
Information Sheet 8.2-5
Main types of civic functions held in the Philippines
Learning Objectives: Main types of civic functions held in the Philippines
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Enumerate the Main types of the civic functions held in the
Philippines, and ;
2. Tell their uses.
This learning material will help you to know the different
functions held in the Philippines and its uses.

Functions where protocols need to be used may include:

 Formal parades
 City ceremonies
 National holiday receptions
 Independence ceremonies
 Private functions
 Functions with VIPs and/or government officials in attendance

Civic receptions
A civic reception is a reception given by a town government, possibly to
honor an important visitor.

 To recognize, honor or pay tribute to outstanding achievements;

City ceremonies
a formal religious or public occasion, typically one celebrating a particular
event or anniversary or the ritual observances and procedures performed at
grand and formal occasions.

National holiday receptions

A public event holiday, national holiday or legal holiday is
a holiday generally established by law and is usually a non-working day
during the year.

Independence Ceremony

Independence Day (Filipino: Araw ng Kasarinlan; also known as Araw ng

Kalayaan, (or "Day of Freedom") is an annual national holiday in
the Philippines observed on June 12, commemorating the Philippine
Declaration of Independence from Spain on June 12, 1898. Since 1962, it
has been the country's National Day

Private Function

A private function is a function within an class that can only be accessed

from within that class.

Functions with VIPs and/or government officials in attendance

Attendance at Public Functions

Invitations to The Governor-General for such events must be submitted in

writing at least three months in advance and must include the following
information:

vi. Background information on the event and/or individual, group or

organization;
vii. Date, time and venue of the event ;
viii. The role expected of the Governor-General, if any, such as, speech
delivery, presentation of awards or special guest;
ix. Expected number of participants/attendees;
x. Name, postal address, email address and telephone number of the
contact person(s).

The letter of invitation, together with printed invitation card, should be sent
to the Office of the Governor-General.

The Secretary to the Governor-General will respond in writing indicating

Invitations submitted on a printed card only will not be considered, except

for those sent by family and close friends.

It would not be proper to request the Governor-General to adjudicate

competitions or to assist in selling tickets for charity or raffles.

At least one week in advance of the date of the event, the Secretary to the
Governor-General should receive a copy of the program as well as a list of
high officials who will attend the function.

Whenever the Governor-General visits exhibitions or similar events, a high

official must always be in attendance.

The National Anthem

On State and other formal occasions, the National Anthem is played when
the Governor-General stands in the designated place.

The Governor-General's Attendants

Enumeration: Enumerate the following Functions where protocols need to

be used in the Philippines.


Answer key 8.2-5

Functions where protocols need to be used may include:

 Formal parades
 City ceremonies
 National holiday receptions
 Independence ceremonies
 Private functions
 Functions with VIPs and/or government officials in attendance
Information Sheet 8.2-6
Philippines ranking system including order of precedence,
ranks and forms of address and wearing of honors and medals

Learning Objectives: Philippines ranking system including order of

precedence, ranks and forms of address and wearing of honors and medals
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Identify the Philippines ranking system including order of
precedence, ranks and forms of address and wearing of honors
and medals, and ;
2. Appropriate medals for different awards.

The orders and decorations conferred upon civilians and military personnel
in the Republic of the Philippines, are listed by order of precedence. The first
list is of civilian awards, which take precedence over and above military
awards. The next list is of awards conferred upon the military or formerly
military units. Philippine civilian orders and decorations are conferred by
the President of the Philippines, in his or her capacity as head of state. In
certain instances, the conferment of certain orders and decorations requires
the concurrence of the Congress of the Philippines, or of certain advisory
bodies.

Contents
Civilian Decorations
The civilian order of precedence, established by the Honors Code of the
Philippines (Executive Order No. 236), is as follows:[1]

First Class Rank

 Quezon Service Cross

Second Class Rank

 Order of Lakandula
 Order of Sikatuna
 Philippine Legion of Honor
Third Class Rank

 Order of Gabriela Silang

Fourth Class Rank

 Order of National Artists

 Order of National Scientists
 Order of National Social Scientists
 Gawad sa Manlilikha ng Bayan
 Order of Lakandula - Special Class of Champion for Life
Fifth Class Rank

 Gawad Mabini
Sixth Class Rank

 Order of the Golden Heart

Seventh Class Rank

 Presidential Medal of Merit

This means that the Quezon Service Cross, for example, is highest; followed
by the Orders of Lakandula, Sikatuna, and the Philippine Legion of Honor,
all of which are of the same rank; they in turn, are higher than the Order of
Gabriela Silang, etc.
The Philippines is a rare example of having orders and decorations that are
considered to be of equal rank to each other; this is a reflection of the
particular circumstances surrounding the establishment of the various
awards.
In addition to the State Honors mentioned above, the Republic of the
Philippines established its only order of knighthood through Republic Act
No. 646 in honor of the aspirations and ideals of the national hero, Dr. Jose
Rizal. In English it is known as the Knights of Rizal and in Spanish, Orden
de Caballeros de Rizal. It ranks as lowest of the Philippine orders of merit.

Awards and Decorations of the Armed Forces of the Philippines

These are military decorations which recognize service and personal or unit
accomplishments of members and units of the Armed Forces of the
Philippines (Philippine Army, Philippine Air Force, Philippine
Navy and Philippine Marine Corps).
Military Personnel Decorations

 Medal of Valor
 Distinguished Conduct Star
 Distinguished Service Star
 Gold Cross Medal
 Philippine Legion of Honor
 Outstanding Achievement Medal
 Gawad sa Kaunlaran
 Distinguished Aviation Cross
 Bronze Cross Medal
 Military Merit Medal
 Silver Wing Medal
 Military Commendation Medal
 Wounded Personnel Medal
 Military Civic Action Medal
 Kapanalig ng Sandatahang Lakas ng Pilipinas
 Armed Forces Conduct Medal
 Sagisag ng Ulirang Kawal
Annual Efficiency "E" Award for Naval Vessels
Civilian Para-military Personnel Decorations

 Kagitingan Sa Barangay (Category of Lakan)

 Kagitingan Sa Barangay (Category of Datu)
 Kagitingan Sa Barangay (Category of Maginoo)

Civilian Defense Personnel Decorations

 Distinguished Honor Medal

 Superior Honor Medal
 Civilian Merit Medal
Military Unit Decorations

 Philippine Republic Presidential Unit Citation Badge (PRPUCB)

 Martial Law Unit Citation
 People Power I Unit Citation
 People Power II Unit Citation
Civilian Para-military Unit Decorations

 Barangay Presidential Unit Citation Badge (BPUCB)

Military Service Medals and Ribbons

 Long Service Medal

 American Defense Medal & Ribbon
 Asiatic-Pacific Campaign Medal & Ribbon
 World War II Victory Medal & Ribbon
 Philippine Defense Medal & Ribbon
 Philippine Liberation Medal & Ribbon
 Resistance Movement Medal
 Jolo Campaign Medal & Ribbon
 Philippine Independence Medal
 Anti-Dissidence Campaign Medal & Ribbon
 Luzon Anti-Dissidence Campaign Medal & Ribbon
 Visayan Anti-Dissidence Campaign Medal & Ribbon
 Mindanao Anti-Dissidence Campaign Medal & Ribbon
 Philippine Korean Campaign Medal
 United Nations Service Medal & Ribbon
 Vietnam Service Medal & Ribbon
 Disaster Relief & Rehabilitation Operation Ribbon

Awards and Decorations of the Philippine Coast Guard Auxiliary

To recognize Unit and Individual achievements made by its members; the
PCGA, with the guidance of the PCG, adopted a system of awards and
decorations.
Personal Decorations

 Coast Guard Auxiliary Outstanding Achievement Medal

 Coast Guard Auxiliary Distinguished Service Medal
 Coast Guard Auxiliary Merit Medal
 Coast Guard Auxiliary Search and Rescue Medal
 Coast Guard Auxiliary Commendation Medal
 Coast Guard Auxiliary Civic-Action Medal
 Coast Guard Auxiliary Red Cross Medal
 Coast Guard Auxiliary Good Conduct Medal
Service Medals & Ribbons

 Coast Guard Auxiliary Long Service Medal

 Coast Guard Auxiliary Anti-Marine Pollution Campaign Medal
 Coast Guard Auxiliary Disaster Relief and Rehabilitation Operations
Medal
 Coast Guard Auxiliary National Convention Medal
 Coast Guard Auxiliary International Convention Medal
 Coast Guard Auxiliary World Clean-up Day Campaign Medal
Unit Decorations

 Philippine Republic Presidential Unit Citation Badge

 Philippine Coast Guard Commandant Unit Citation Ribbon
 National Director PCGA Unit Citation Ribbon

Awards and Decorations of the Philippine National Police

The Philippine National Police recognizes individual efficiency, gallantry in
the face an enemy, and meritorious accomplishments of its personnel by
awarding decorations and medals.
The awards and decorations of the PNP are patterned after the Orders and
Medals of the AFP with regard to its lineage from the Philippine
Constabulary and the Integrated National Police which were fore-runners of
this service branch and previously under the AFP.
Constabulary and INP awards/decorations are authorized for PNP Personnel
had they been assigned with the Philippine Constabulary and the INP prior
to the transition.
Law Enforcement Personal Decorations

 Medalya ng Kagitingan (PNP Medal of Valor)

 Medalya ng Kabayanihan (PNP Distinguished Conduct Medal)
 Medalya ng Katapatan sa Paglilingkod (PNP Distinguished
Service Medal)
 Medalya ng Katapangan (PNP Bravery Medal)
 Medalya ng Katangitanging Gawa (PNP Outstanding
Achievement Medal)
 Medalya ng Pambihirang Paglilingkod (PNP Special Service Medal)
 Medalya ng Kadakilaan (PNP Heroism Medal)
 Medalya ng Katangitanging Asal (PNP Outstanding Conduct
Medal)
 Medalya ng Kagalingan (PNP Medal of Merit)
 Medalya ng Kasanayan (PNP Efficiency Medal)
 Medalya ng Papuri (PNP Commendation Medal)
 Medalya ng Sugatang Magiting (PNP Wounded Personnel Medal)
 Medalya ng Ugnayang Pampulisya (PNP Police Relations Medal)
 Medalya ng Mabuting Asal (PNP Good Conduct Medal)
 Medalya ng Paglilingkod (PNP Service Medal)
Law Enforcement Unit Decorations

 Philippine Republic Presidential Unit Citation Badge (PRPUCB)

 Martial Law Unit Citation
 People Power I Unit Citation
 People Power II Unit Citation
Law Enforcement Service Medals and Ribbons

 Medalya ng Paglaban sa Manliligalig (PNP Anti-dissidence Campaign

Medal)
 Medalya ng Pagtulong sa Nasalanta (PNP Disaster Relief and
Rehabilitation Operations Campaign Medal)
 Medalya ng Paglilingkod sa Luzon (PNP Luzon Campaign Medal)
 Medalya ng Paglilingkod sa Visayas (PNP Vizayan Campaign Medal)
 Medalya ng Paglilingkod sa Mindanao (PNP Mindanao Campaign Medal)
 Medalya ng Kagalingan (PNP Merit Medal)
 Medalya ng Papuri (PNP Commendation Medal)
Constabulary Personnel Decorations

 Constabulary Medal of Valor

 Distinguished Conduct Star
 Distinguished Service Star
Constabulary Service Medals and Ribbons

 Long Service Medal

 Luzon Campaign Medal
 Visayas Campaign Medal
 Mindanao and Sulu Campaign Medal
 Constabulary WWI Victory Medal
 National Guard WWI Victory Medal

Awards and Decorations of the Bureau of Jail Management and Penology

After the creation of the PNP Act of 1991 transferred control of the Philippine
National Police, Bureau of Jail Management and Penology, and the BFP from
the Armed Forces to the Department of Interior and Local Government, the
Bureau of Jail Management and Penology established its own system of
awards and decorations.[2]

 Medalya ng Kagitingan
 Medalya ng Kabayanihan
 Medalya ng Kagalingan
 Medalya ng Natatanging Gawa
 Medalya ng Kadakilaan
 Medalya ng Sugatang Magiting
 Medalya ng Katapatan sa Paglilingkod
 Medalya ng Katapatan
 Medalya ng Kasanayan
 Medalya ng Papuri
 Medalya ng Paglilingkod
 Medalya ng Pambihirang Paglilingkod
 Medalya ng Katangi-tanging Asal
 Medalya ng Ugnayang Pangkumunidad
 Medalya ng Mabuting Asal
 Medalya ng Paglilingkod sa Luzon
 Medalya ng Paglilingkod sa Visayas
 Medalya ng Paglilingkod sa Mindanao
 Ribbon ng Natatanging Unit
 Ribbon ng Tagapagsanay
 Ribbon ng Pagtulong sa Nasalanta

Dormant orders and awards

The consolidation of the Philippine honors system in 2003 led to the
government discontinuing of the awarding of many honors. These honors
and awards shall remain extant during the lifetime of the last holder of the
respective awards, and shall continue to enjoy the rights and privileges
thereof. Upon the death of the last living recipient, the respective affected
awards shall cease to exist and be discontinued.[1]

 Medal of Honor
 Rizal Collegiate Palms
 Mabini Teachers Medal
 Rizal Pro Patria Award
 Presidential Citation for Honesty and Integrity
 Order of the Grieving Heart
 Presidential Award in Education
 Order of Kalantiao
 Republic Cultural Heritage Award
 Presidential Citation for Outstanding Humanitarian Services
 International Artist
 Bayani ng Bagong Republika
 Presidential Citation for Outstanding Service to Philippine Democracy
 Presidential Award for Heroism in Times of Disaster
 Sajid Bulig Presidential Award for Heroism
 Presidential Mineral Industry Environment Award
Self- Check 8.2-6
Directions: Read each statement or question carefully. On your answer
sheet, write the correct answer.
1. The civilian order of precedence, established by the Honors Code of the
Philippines.
A. Awards and Decorations of the Philippine Coast Guard Auxiliary
B. Law Enforcement Personal Decorations
C. Awards and Decorations of the Armed Forces of the Philippines
D.CivilianDecorations

2. This is military decorations which recognize service and personal or unit

accomplishments of members and units of the Armed Forces of the
Philippines.
A. First Rank
B. Gawad sa Kaunlaran
C. Kagitingan Sa Barangay
D. Civilian Decorations

3. What is PCGA?
A. Philippine Coast Guard Award
B. Philippine Coast Guard Association
C. Philippine Coast Guard Auxiliary
D. Philippine Coast Guard Administration

4. These are the Awards and Decorations of the Philippine National Police.
Except?
A. Medalya ng Kagitingan
B. Medalya ng Kabayanihan
C. Medalya ng Katapangan
D. Sagisag ng Ulirang Kawal

5. These are the Dormant orders and awards. Except?

A. Medal of Honor
B. Rizal Collegiate Palms
C. Medalya ng Katapangan
D. Presidential Mineral Industry Environment Award
Answer Key 8.2-6
1.D
2.B
3.C
4.D
5.C
Information Sheet 8.2-7
Appropriate protocols for the involvement of indigenous
peoples and other cultural

Learning Objectives: Appropriate protocols for the involvement of

indigenous peoples and other cultural
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Perform the appropriate protocols for the involvement of
indigenous peoples and other cultural.

This learning material will help you to know the appropriate protocols for
the involvement of the indigenous peoples and other cultural to avoid
discrimination of the indigenous people in different events.

ABORIGINAL CULTURAL PROTOCOLS FOR PUBLIC EVENTS

Welcome to Country
The Welcome to Country ceremony, which addresses the participants at the
opening of the event, will be an aspect of any culturally significant event
held at the Australian Museum. Where possible this will be undertaken by
Elders who are recognized by the Sydney Aboriginal community to be
appropriate spokespeople.
The Welcome to Country will also reflect the nature of the event and
community practices and offer participants local Aboriginal history and
cultural information.

Acknowledgement of Country
An Acknowledgment of Country is a way that the Australian Museum will
show respect for Aboriginal and Torres Strait Islander heritage and the
ongoing relationship of traditional owners with the land.
The Chair or Speaker of an appropriate event will begin by acknowledging
that the meeting is taking place in the country of the traditional owners.
The statement should be as follows:
“The Australian Museum would like to acknowledge that we are
standing on Gadigal land and recognize the strength and resilience of
the traditional owners of Gadigal land.”
Self-Check 8.2-7

Essay: Answer the following questions in essay form.

1. Why do we need to know the protocols in involvement of the

indigenous people in events?
2. Why do we need to do the Welcome Country?
3. Why do we need to do the Acknowledgement of the country?
Answer key 8.2-7

Essay:

Model Answer:

1. We need to know the protocols in involvement of the

indigenous people in events to avoid discrimination of
the native people in the events.
2. We need to do the Welcome Country for the
acknowledgement of the elder in the county and the
significance of the nature.
3. We need to do the Acknowledgement of the country to
respect for Indigenous people heritage and the ongoing
relationship of traditional owners with the land.
Information Sheet 8.2-8
Groups in events

Learning Objectives: Groups in Events

After reading this INFORMATION SHEET, YOU MUST be able to:
1. Perform Group Events.
2. Participate actively in the discussion.

This learning material will guide you in conducting successful Group events.
How to Run a Successful Focus Group Event in 7 Simple Steps
Whether you’re launching a new product or service, or just want to get to
know your existing customers better, holding a focus group is a great
way to gain valuable insight into the needs of your target audience.
Bringing a group of potential customers together for an hour or two at
the outset of a project can save you significant time and money in the
long run.
Research conducted with a focus group can also prove useful if you’re
seeking backing for your project, providing evidence of that gap in the
market you’re looking to fill.
Reaching out to your customers doesn’t have to be hard. Follow our
simple 7 step guide to running a successful focus group event.

Step 1. Write down your goals

Before you can start gathering participants, it’s important to understand
why you’re organizing the focus group. What are you hoping to find out?

Are you trying to establish a market for your product or idea? Do you
want direction on marketing to a particular group? Do you wish to
understand how you can provide a better service to existing customers?

Setting clear goals in the beginning will provide you with a roadmap for
planning your focus group.

Step 2. Define your target audience

Now your goals have been set you will have a clearer idea about who you
need to invite to participate. Demographics to consider include gender,
age range, ethnicity, sexual orientation, postcode, religion, relationship
and family status, education level, professional status/income level and
hobbies/interests.

You may wish to hyper target i.e. Asian housewives aged between 30 -60
who enjoy cooking, or it might better suit your purposes to have a broad
cross section. You can always drill down later into different groups and
gain deeper insight.
Once you know exactly whom you are trying to target, you will better
understand where to reach out to those individuals.

Step 3. Find a venue

You will not require a fancy venue for your focus group, simply
somewhere that is easy to find and access. Public transport links are
important – a venue close to a train or underground station or a bus
stop is ideal.

However, if some participants are likely to be driving, it’s important to

consider car parking arrangements. They will no doubt resent having to
pay £5 to park in a multi store, so either chose a venue with free on-site
parking or agree in advance to cover participants’ expenses.

Good value venues include church halls and community centres, schools
or colleges, a meeting room in a business centre that can be hired by the
hour or even your own offices. The ideal duration of a focus group is
between 60-90 minutes.

When setting the time and date for your event consider what would be
most convenient for your target audience – after work or during school
hours, or maybe even on the weekend? Be sure your date doesn’t clash
with anything that could be detrimental. If you’re targeting football fans,
you won’t want your group to take place at the same time as an
important match!

You can use Eventbrite to set up a free event page, providing your
participants with full details of your focus group and the opportunity to
secure a place via the registration facility. Eventbrite’s ‘Custom
Questions’ feature enables you to collect demographic information at
registration; ensuring attendees are properly qualified to take part.

Step 4. Recruit participants

The ideal size for a focus group is 10-15 people – any more than that
and not everyone will have the chance to provide proper input. Aim to
confirm 15 participants and you’ll be covered for the inevitable 10 -20%
of no-shows.

In order to incentivize people to take part, and thank them for their time,
it is usual to offer a moderate gift, such as a £25 gift voucher for a
popular restaurant chain or store. You should also offer your
participants refreshments (tea, coffee and biscuits as a minimum). Your
adverts should make these incentives clear, as well as the date, timings
and location of your event.

You can reach out to potential participants with flyers, posters, emails
or advertisements distributed via targeted locations such as clubs and
groups, schools, workplaces, community centres, gyms, churches,
libraries, post offices, shops, local newspapers and online forums.

For example, if you wish to target pregnant women, you could put
posters up in doctors’ surgeries or post in a pregnancy forum online.

Step 5. Design the questions

The purpose of a focus group is to stimulate rich conversation so it is
important to ensure questions are opened-ended, with no particular
answer implied. Starting questions with “how” or “why” or “what” is a
good way to get participants talking. An example might be “what
motivates your decision when choosing a washing powder?”

The idea is that the participants cannot answer with a single “yes” or
“no”, although this might be useful on occasion; for example “do you
always buy the same brand of washing powder?”

Each question should be followed up with a probe, eliciting more

information, such as “why is that important to you?”

Questions should be clearly worded, to the point and ask only one thing.
For example, asking how the smell of the washing powder and the
packaging design influence a participant’s buying decision is asking for
two different things and should be split into two questions.

The ideal number of questions is between eight to 12 – you need to

ensure there will be time for every participant to answer.

Step 6. Moderate the group

Ideally, the focus group is conducted by a team consisting of a

moderator and an assistant moderator. The moderator facilitates the
discussion, while the assistant runs the video camera and takes notes.

After greeting each group participant and providing them with nametags,
the moderator should begin by sharing information about the focus
group including the goal of the event and how the information will be
used.

Next, set the ground rules for the discussion, such as raising your hand
before sharing a comment and pose an ice breaker question, such as
“what did you have for breakfast today”, just to get people talking.

It is good moderator practice to paraphrase and summarize long,

complex or ambiguous comments. It demonstrates active listening and
clarifies the comment for everyone in the group.
At the end of the session, thank the participants for attending and hand
out the incentive.

Step 7. Analyze
Transcribe the answers recorded on the video, cutting out anything
unnecessary and boiling down to the essential information. Enter the
answers to each question into a spreadsheet and begin to analyze the
data by organizing the responses into categories.

For example, when you asked about the factors that motivated the
purchase of washing powder, the answers could probably be broken
down into categories such as these:

A) Price/on offer
B) Seen an advert
C) Recommended by a friend
D) Packaging design

Assign each answer to a category. Using this method, you can then
easily see which category has the most responses and identify common
themes.

Finally, you should write a report outlining the major findings and
conclusions, as well as the subsequent recommendations for your
business or product.
JOB SHEET 8.2-8
Title: Appropriate protocols for the involvement of indigenous peoples
and other cultural and Groups in Events
Performance Objective: To conduct group event about the Appropriate
protocols for the involvement of indigenous cultural protocols for public
events.

Supplies/Materials : CBLM

Equipment : Script, Props, Proposal

Steps/Procedure:
1. use real case studies
2. choose a scenario to role play
3. set it up properly
4. know when to use pause
5. know when to finish
6. manage the debrief

Assessment Method: Role Playing

Performance Criteria Checklist
Performance Criteria Checklist 8.2-8

CRITERIA
YES NO
Did they….?
1. Did they conduct a Case Study?
2. Did they choose accurate scenario for they play?
3. Did they set it up properly?
4. Did they know how to use pause?
5. Did they know when to finish?
6. Did they speech clear with appropriate volume and
inflection?
7. Did their arguments and viewpoints expressed fit
role played?
8. Did their costumes and props were effectively
used?
Information Sheet 8.2-9
Correct use of national symbols including flags, anthems and
military salutes
Learning Objectives: Correct use of national symbols including flags,
anthems and military salutes

After reading this INFORMATION SHEET, YOU MUST be able to:

1. Do the Correct use of national symbols including flags, anthems
and military salutes, and;
2. Value the protocol about Correct use of national symbols
including flags, anthems and military salutes.

This learning material will guide you about the steps on correct use of
national symbols including flags, anthems and military salutes

Republic Act No. 8491

Republic of the Philippines
Congress of the Philippines
Metro Manila Tenth Congress
Third Regular Session
Begun and held in Metro Manila, on Monday the twenty-eighth day of July,
nineteen hundred and ninety-seven.
REPUBLIC ACT NO. 8491
AN ACT PRESCRIBING THE CODE OF THE NATIONAL FLAG, ANTHEM,
MOTTO, COAT-OF-ARMS AND OTHER HERALDIC ITEMS AND DEVICES OF
THE PHILIPPINES.
Be it enacted by the Senate and Home of Representatives of the Philippines
in Congress assembled:
SECTION 1. Short Title — This act shall be known as the “Flag and Heraldic
Code of the Philippines.”
SECTION 2. Declaration of Policy - Reverence and respect shall at all times
be accorded the flag, the anthem and other national symbols which embody
the national ideals and traditions and which express the principles of
sovereignty and national solidarity. The heraldic items and devices shall
seek to manifest the national virtues and to inculcate in the minds and
hearts of our people a just pride in their native land, fitting respect and
affection for the national flag and anthem, and the proper use of the
national motto, coat-of-arms and other heraldic items and devices.
SECTION 3. Definition of Terms — Whenever used in this Act, the term:
a. “Military” shall mean all branches of the Armed Forces of the
Philippines including the Philippine National Police, the Bureau of Jail
Management and Penology, and the Bureau of Fire Protection;
b. “Festoon” shall mean to hang in a curved shape between two points as
a decoration;
c. “Flag” shall mean the Philippine National Flag, unless stated
otherwise;
d. “Fly” shall mean the part of the flag outside the hoist or length;
e. “Symbol” shall mean any conventional sign which reveals man’s
achievement and heroism (for orders and decorations), identification,
authority and a sign of dignity (for coat-of-arms, logo and insignia);

f. “Half-Mast” shall mean lowering the flag to one-half the distance

between the top and bottom of the staff;
g. “Hoist” shall mean the part of the flag nearest the staff or the canvass
to which the halyard is attached;
h. “Inclement Weather” shall mean that a typhoon signal is raised in the
locality;
i. “National Anthem” shall mean the Philippine National Anthem’
j. “Official Residences” shall mean Malacañang, and other government-
owned structures where the President resides, and other structures
occupied by the Philippine Consulate or Embassies abroad;
k. “Places of Frivolty” shall mean places of hilarity marked by or
providing boisterous merriment or recreation; and
l. “Institute” shall mean the National Historical Institute.

CHAPTER 1 THE NATIONAL FLAG

A. Design of the National Flag SECTION 4.

The flag of the Philippines shall be blue, white and red with an eight-rayed
golden-yellow sun and three five-pointed stars, as consecrated and honored
by the people.
B. Hoisting and Display of the National Flag

SECTION 5. The flag shall be displayed in all public buildings, official

residences public plazas, and institutions of learning everyday throughout
the year.
SECTION 6. The flag shall be permanently hoisted, day and night
throughout the year, in front of the following; at Malacanang Palace; the
Congress of the Philippines building; Supreme Court building; the Rizal
Monument in Luneta, Manila; Aguinaldo Shrine in Kawit, Cavite; Barasoain
Shrine in Malolos, Bulacan; the Tomb of the Unknown Soldier, Libingan
ngmga Bayani; Mausuleo de los Beteranos dela Revolucion; all International
Ports of Entry and all other places as maybe designated by the Institute.
The flag shall be properly illuminated at night.
SECTION 7. The flag shall also be displayed in private buildings and
residences or raised in the open flag-staffs in front of said buildings every
April 9 (Araw ngKagitingan); May 1 (Labor Day); May 28 (National Flag Day)
to June 12 (Independence Day); last Sunday of August (National Heroes
Day); November 30 (Bonifacio Day); and December 30 (Rizal Day); and on
such other days as may be declared by the President and/or local chief
executives.
The flag may also be displayed throughout the year in private buildings or
offices or raised in the open on flag-staffs in front of private buildings:
Provided, that they observe flag-raising ceremonies in accordance with the
rules and regulations to be issued by the Office of the President.
SECTION 8. All government agencies and instrumentalities, and local
government offices, government-owned corporations and local government
units are enjoined to observe flag day with appropriate ceremonies. Socio-
civic groups, non-government organizations and the private sector are
exhorted to cooperate in making the celebrations a success.
SECTION 9. The flag shall be flown on merchant ships of Philippine registry
of more than one thousand (1000) gross tons and on all naval vessels.
On board naval vessels, the flag shall be displayed on the flagstaff at the
stern when the ship is at anchor. The Flag shall be hoisted to the gaff at the
aftermast when the ship is at sea.
SECTION 10. The flag, if flown from a flagpole, shall have its blue field on
top in time of peace and the red field on top in time of war; if in a hanging
position, the blue field shall be to the right (left of the observer) in rime of
peace, and the red field to the right (left of the observer) in time of war.
The flagpole staff must be straight and slightly tapering at the top.
SECTION 11. If planted on the ground, the flagpole shall be at a prominent
place and shall be of such height as would give the flag commanding
position in relation to the buildings in the vicinity.
If attached to a building, the flagpole shall be on top of its roof or anchored
on a sill projecting at an angle upward.
If on stage or platform or government office, the flag shall be at the left
(facing the stage) or the left of the office upon entering.
SECTION 12. When the Philippine flag is flown with another flag, the flags, if
both are national flags, must be flown on separate staffs of the same height
and shall be of equal size. The Philippine flag shall be hoisted first and
lowered last.
If the other flag is not a national flag, it may be flown in the same lineyard
as the Philippine flag but below the latter and it cannot be of greater size
than the Philippine flag.
SECTION 13. When displayed with another flag, the Philippine flag shall be
on the right of the other flag. If there is a line of other flags, the Philippine
flag shall be in the middle of the line.
When carried in a parade with flags, which are not national flags, the
Philippine flag shall be in front of the center of the line.
SECTION 14. A flag worn out through wear and tear shall not be thrown
away. It shall be solemnly burned to avoid misuse or desecration. The flag
shall be replaced immediately when it begins to show signs of wear and tear.
SECTION 15. The flag shall be raised at sunrise and lowered at sunset. It
shall be on the mast at the start of official’office hours, shall remain flying
throughout the day.
SECTION 16. The flag may be displayed:
a. Inside or outside-a building or on a stationary flagpoles. If the flag is
displayed indoors on a flagpole, it shall be placed at the left of the observer
as one enters the room;
b. From the top of a flagpole, which shall be at a prominent place or a
commanding position in relation to the surrounding buildings;
c. From a staff projecting upward from the window sill, canopy, balcony or
facade of a building.
d. In a suspended position from a rope extending from a building to pole
erected away from the building;
e. Flat against the wall vertically with the sun and stars on top; and
f. Hanging in a vertical position across a street, with the blue field pointing
east, if the road is heading south or north, or pointing north if the road is
heading east or west. The flag shall not be raised when the weather is
inclement. If already raised, the flag shall not be lowered.
SECTION 17. The flag shall be hoisted to the top briskly and lowered
ceremoniously.
The flag shall never touch anything beneath it, such as the ground, flood,
water or other objects.
After being lowered, the flag shall be handled and folded solemnly as part of
the ceremony.

C. Conduct of Flag Raising Ceremony

SECTION 18. All government offices and educational institutions shall

henceforth observe the flag-raising ceremony every Monday morning and the
flag lowering ceremony every Friday afternoon. The ceremony shall be simple
and dignified and shall include the playing or singing of the Philippine
National Anthem.
SECTION 19. The office of the President upon the recommendation of the
Institute shall issue rules and regulations for the proper conduct of the flag
ceremony.
SECTION 20. The observance of the flag ceremony in official or civic
gatherings shall be simple and dignified and shall include the playing or
singing of the anthem in its original Filipino lyrics and march tempo.
SECTION 21. During the flag-raising ceremony, the assembly shall stand in
formation racing the flag. At the moment the first note of the anthem is
heard, everyone in the premises shall come to attention; moving vehicles
shall stop. All persons present shall :.ace their right palms over their chests,
those with hats shall uncover, while those in military, scouting, security
guard, and citizens military training uniforms shall give :.-.£ salute
prescribed by their regulations, which salute shall be completed upon the
last note of the anthem.
The assembly shall sing the Philippine national anthem, accompanied by a
band, r available, and at the first note, the flag shall be raised briskly.
The same procedure shall be observed when the flag is passing in review or
in parade.
SECTION 22. During the flag lowering, the flag shall be lowered solemnly
and slowly so that the flag shall be down the mast at the sound of the last
note of the anthem. Those in the assembly shall observe the same
deportment or shall observe the same behavior as for the flag-raising
ceremony.
D. Half-Mast

SECTION 23. The flag shall be flown at half-mast as a sign of mourning on

all buildings and places where it is displayed, as provided for in this Act, on
the day of official announcement of the death of any of the following officials:
a. The President or a former President, for ten (10) days;
b. The Vice-President, the Chief Justice, the President of the Senate, and the
Speaker of the House of Representatives, for seven (7) days; and
c. Other persons to be determined by the Institute, for any period less than
seven (7) days.
The flag shall be flown at half-mast on all the buildings and places where
the decedent was holding office, on the day of death until the day of
interment of an incumbent member of the Supreme Court, the Cabinet, the
Senate or the House of Representatives, and such other persons as may be
determined by the Institute. The flag when flown at half-mast shall be first
hoisted to the peak for a moment then lowered to the half-mast position. The
flag shall again be raised briskly to the peak before it is lowered for the day.

E. Casket

SECTION 24. The flag may be used to cover the caskets of the honored dead
of the military, veterans of previous wars, national artists, and of civilians
who have rendered distinguished service to the nation, as maybe determined
by the local government unit concerned. In such cases, the flag shall be
placed such that the white triangle shall be at the head and the blue portion
shall cover the right side of the caskets. The flag shall not be lowered to the
grave or allowed to touch the ground, but shall be folded solemnly and
handed over to the heirs of the deceased.

F. Pledge to the Flag

SECTION 25. The following shall be the Pledge of Allegiance to the Philippine
Flag:
Ako ay Filipino
Buong katapatang nanunumpa
Sa watawat ng Pilipinas
At sa bansang kanyang sinasagisag
Na may dangal, katarungan at kalayaan
Na pinakikilos ng sambayanang
Maka-Diyos
Maka-tao
Makakalikasan at
Makabansa
Such pledge shall be recited while standing with the right hand palm open
raised shoulder high. Individuals whose faith or religious beliefs prohibit
them from making such pledge must nonetheless show full respect when the
pledge is being rendered by standing at attention.

G. Flag Days

SECTION 26. The period from May 28 to June 12 of each year is declared as
Flag Days, during which period all offices, agencies and instrumentalities of
government, business establishments, institutions of learning and private
homes are enjoined to display the flag.
H. Specifications of the National Flag

SECTION 27. The flag shall have the following proportions. The width of the
flag, 1; the length of the flag, 2; and the sides of the white triangle, 1.
SECTION 28. The technical specifications shall be as follows: The blue color
shall bear Cable No. 80173; the white color, Cable No. 80001 the red color,
Cable No. 80108; and the golden yellow, Cable No. 80068.
SECTION 29. In order to establish uniform criteria in the making of our
national flag and to guarantee its durability by the use of quality materials,
the following standards and procedures shall be observed:
a. All requisitions for the purchase of the Philippine National Flag must be
based on strict compliance with the deisgn, color, craftmanship and material
requriements of the Government.
b. All submitted samples of flags by accredited suppliers offered for
purchase for government use shall be evaluated as to design, color and
craftmanship specifications by the Institute, through its Heraldry and
Display Section, which shall stamp its approval or disapproval on the
canvass reinforcement of the flag sample submitted. The samples shall be
sent to the Institute by the requisitioning office, not by the flag supplier; and
c. The Industrial Technology Development Institute (ITDI) or the Philippine
Textile Research Institute (PTRI) of the Department of Science and
Technology (DOST) shall evaluate the quality of material of all flag samples
and certify whether the fabric for the blue, white, red and golden yellow
colors, including the canvass submitted, conforms to government
requirement as to quality of the material. The samples shall be submitted by
the said office to the Institute.
SECTION 30. All deliveries of the flags requisitioned by the government shall
be inspected by the requisitioning agency’s internal inspector and by the
Commission on Audit (COA) using the flag stamped approved by the
Institute as reference.
SECTION 31. In carrying out its responsibilities under Section 4 hereof, the
Institute, COA, the ITDI/PTRI shall prepare guidelines to be approved by the
Office of the President.
SECTION 32. All government agencies and instrumentalities shall ensure
that the requirements under this Act with respect to the standards,
requisitions and delivery of the national flag are strictly complied with.
SECTION 33. All departments, agencies, offices, and instrumentalities of the
government, government-owned or controlled corporations, local government
units, including barangays, shall include in their annual budgets the
necessary outlay for the purchase of the national flag.
I. Prohibited Acts

SECTION 34. It shall be prohibited

a. To mutilate, deface, defile, trample, on or cast contempt any act or
omission casting dishonor or ridicule upon the flag over its surface;
b. To dip the flag to any person or object by way of compliment or salute;
c. To use the flag: 1. As a drapery, festoon, tablecloth 2. As covering for
ceilings, walls, statues or other objects; 3. As a pennant in the hood, side,
back and top of motor vehicles; 4. As a staff or whip; 5. For unveiling
monuments or statues; and 6. As trademarks or for industrial, commercial
or agricultural labels or designs.
d. Display the flag: 1. Under any painting or picture; 2. Horizontally face-
up. It shall always be hoisted aloft and be allowed to fall freely; 3. Below any
platform; or 4. In discotheques, cockpits, night and day clubs, casinos,
gambling joints and places of vice or where frivolity prevails.
e. To wear the flag in whole or in part as a costume or uniform;
f. To add any word, figure, mark, picture, design, drawings, advertisements,
or imprint of any nature on the flag;
g. To print, paint or attach representation of the flag on handkerchiefs,
napkins, cushions, and other articles of merchandise;
h. To display in public any foreign flag, except in embassies and other
diplomatic establishments, and in offices of international organizations.
i. To use, display or be part of any advertisement of infomercial; and j. To
display the flag in front of buildings or offices occupied by aliens.
CHAPTER II
THE NTIONAL ANTHEMA
SECTION 35. The National Anthem is entitled Lupang Hinirang.
SECTION 36. The National Anthem shall always be sung in the national
language v/ithin or without the country. The following shall be the lyrics of
the National Anthem.
Bayang Magiliw Perlas ng Silanganan Alab ngpuio Sa Dibdib mo’y buhay.
Lupang Hinirang, Duyan ka ng magiting, Sa manlulupig Di ka pasisiil
Sa dagat at bundok,
Sa simoy at sa langit mong bugbaw,
May dilag ang tula
At awit sa paglayang minamahal.
Ang kislap ng watawat mo’y Tagumpay na nagniningning; Ang bituin at
araw niya, Kailan pa may di magdidilim
Lupa ng araw, ng luwalhati’t pagsinta, Buhay ay langit sa piling mo; Aming
ligaya napag may mang-aapi, Ang mamatay nang dahil sa iyo.
SECTION 37. The rendition of the National Anthem, whether played or sung,
shall be in accordance with the musical arrangement and composition of
Julian
Felipe.
SECTION 38. When the National Anthem is played at a public gathering,
whether by a band or by singing or both, or reproduced by any means, the
attending
public shall sing the anthem. The singing must be done with fervor.
As a sign of respect, all persons shall stand at attention and face the
Philippine flag, if there is one displayed, and if there is none, they shall face
the band or
the conductor. At the first note, all persons shall execute a salute by placing
their right palms over their left chests. Those in military, scouting, citizen’s
military
training and security guard uniforms shall give the salute prescribed by
their regulations. The salute shall be completed upon the last note of the
anthem.
The anthem shall not be played and sung for mere recreation, amusement
or entertainment purposes except on the following occasions:
a. International competitions where the Philippines is the host or has a
representative;
b. Local competitions;
c. During “signing off” and “signing on” of radio broadcasting and television
stations;
d. Before the initial and last screening of films or before the opening of
theater performances; and
e. Other occasions as may be allowed by the Institute.
SECTION 39. All officials and employees of the national and local
governments, and any agencies or instrumentalities thereof, including
government-owned
or controlled corporations, privately-owned entities of offices displaying the
national flag and government institutions of learning are hereby directed to
comply
strictly with the rules prescribed for the rendition of the anthem. Failure to
observe the rules shall be a ground for administrative discipline.
CHAPTER III
THE NATIONAL MOTTO
SECTION 40. The national Motto shall be “MAKA-DIYOS, MAKA-TAO,
MAKAKALIKASAN AT MAKABANSA.”
CHAPTER IV
NATIONAL COAT-OF-ARMS
SECTION 41. The National Coat-of-Arms shall have:
Paleways of two (2) pieces, azure and gules; a chief argent studded with
three (3) mullets equidistant from each other; and, in point of honor, ovoid
argent
over all the sun rayonnant with eight minor lesser rays. Beneath shall be the
scroll with the words “REPUBLIKA NG PILIPINAS,” inscribed thereon.
CHAPTER V
THE GREAT SEAL
SECTION 42. The Great Seal shall be circular in form, with the arms as
described in the preceding section, but without the scroll and the inscription
thereon.
Surrounding the whole shall be a double marginal circle within which shall
appear the words “Republika ng Pilipinas.” For the purpose of placing The
Great
Seal, the color of the arms shall not be deemed essential but tincture
representation must be used.
The Great Seal shall bear the National Motto.
SECTION 43. The Great Seal shall be affixed to or placed upon all
commissions signed by the President and upon such other official
documents and papers
of the Republic of the Philippines as may be provided by law, or as may be
required bv custom and usage. The President shall have custody of the
Great Seal.
CHAPTER VI
OFFICIAL SEALS AND OTHER HERALDIC ITEMS AND DEVICES
SECTION 44. Any government entity, including the military, may adopt
appropriate coat-of-arms, administrative seals, logo, insignia, badges,
patches,
banners and initiate awards, citations, orders or decorations, as may be
authorized by the Congress or the Office of the President.
SECTION 45. Such hearldic devices and items shall be filed with the
Institute for recording and evaluation as to precedence, design, customs and
traditions.
The institute shall promulgate the corresponding rules and regulations
which shall be submitted for approval to the Office of the President or to
Congress.
SECTION 46. All government offices including the military are hereby
ordered to purchase all heraldic items and devices from manufacturers
accredited and
authorized by the Institute. Such items and devices shall be subject to
inspection by the purchasing agency’s internal inspector and the COA
representative
using the design and specifications approved by the Office of the President
or by the Congress, through the Institute.
SECTION 47. No government official or employee shall accept any orders or
decorations from any foreign government without the consent of Congress,
and
without the prior evaluation and documentation of such order or decoration
by the Institute.

CHAPTER VII
PENALTIES
SECTION 48. Failure or refusal to observe the provisions of this Act; and
any violation of the corresponding rules and regulations issued by the Office
of the
President shall, after proper notice and hearing, be penalized by public
censure which shall be published at least once in a newspaper of general
circulation.
The Department of Education, Culture and Sports and the Commission on
Higher Education, upon the recommendation of the Institute and after the
proper
notice and hearing, shall cause the cancellation of the recognition of permit
of any private educational institution which fails or refuses to observe the
provisions of this Act for the second time.
SECTION 49. The Department of Education, Culture and Sports (DECS) and
the Commission on Higher Education shall ensure that the National
Anthem, as
adopted by law, shall be committed to memory by all students of both public
and private educational institutions, and performed during the flag
ceremony
conducted in accordance with the rules and regulations issued by the Office
of the President. In addition, they shall make available the vocal, piano or
band
scores of the National Anthem, as adopted by law, to all private and public
schools, as well as he general public.
SECTION 50. Any person or judicial entity which violates any of the
provisions of this Act shall, upon conviction, be punished by a fine of not
less than Five
thousand pesos (5,000.00) not more than Twenty thousand pesos
(P20,000.00), or by imprisonment for not more than one (1) year, or both
such fine and
imprisonment, at the discretion of the court: Provided, That for any second
and additional offenses, both fine and imprisonment shall always be
imposed:
Provided, That in case the violation is commited by a juridical person, its
President or Chief Executive Officer thereof shall be liable.
CHAPTER VIII
COMMON PROVISION
SECTION 51. The Institute shall issue the necessary-rules and regulations
to implement the provisions of this Act within ninety (90) days after
effectivity. The
Institute shall submit its rules and regulations to the Office of the President
and the Congress of the Philippines.
SECTION 52. The Institute shall also be responsible for the strict
enforcement of the provision of this Act. It may call upon any government
department,
agency, office, or government instrumentality, including government
corporations and local government units, for such assistance as it may deem
necessary
for the effective discharge of its functions under this Act.
SECTION 53. Separability Clause— If any provision, or part hereof, is held
invalid or unconstitutional, the remeinder of this Act not otherwise affected
shall be
valid and subisting.
SECTION 54. Repealing Clause - Any law, presidential decree or issuance,
executive order, letter of instruction, administrative order, rule and
regulation
contrary to or inconsistent with the provisions of this Act is hereby repealed,
modified, or amended accordingly.
SECTION 55. Effectivity — This Act shall be effective fifteen (15) days from
the date of its publication in Official Gazette or in at least two (2)
newspapers of general circulation
Task Sheet 8.2-9
Title: Correct use of national symbols including flags, anthems and
military salutes
Performance Objective: Given the appropriate use of national symbols
including flags, anthems and military salutes

Supplies/Materials : CBLM

Equipment : Flag, Flag pole

Steps/Procedure:
1. Perform the National Anthem and the Pledge of the Flag.
2. During the flag raising ceremony, the assembly shall stand
in formation facing the National Flag. At the moment the
first note of the National Anthem is heard, everyone in the
premises shall come to attention; moving vehicles shall stop.
all persons present shall place their palms over their chest,
those with hats shall uncover, while those in military,
scouting, security guard, and citizens military training
uniforms shall give the salute prescribed by their
regulations, which salute shall be completed upon the last
note of the anthem.
3. During the flag lowering, the National Flag shall be lowered
solemnly and slowly so that the flag shall be down the mast
at the sound of the last note of the National Anthem. Those
in the assembly shall observe the same deportment or shall
observe the same behavior as for the flag raising ceremony.

Assessment Method: Practical Demonstration

Performance Criteria Checklist 8.2-9

CRITERIA
YES NO
Did you….
1. Did you follow the protocol in flag raising
ceremony?
2. Did your attitude follow the protocol?
3. Did you follow the protocol of pledge to the flag?
Information Sheet 8.2-10
Forms of address for different VIPs and dignitaries, both for
written correspondence and in oral communication

Learning Objectives: Forms of address for different VIPs and dignitaries,

both for written correspondence and in oral communication

After reading this INFORMATION SHEET, YOU MUST be able to:

1. Enumerate the tips for properly addressing people in different
situation, and;
2. Participate actively in the discussion.
This learning material will help you to know the Forms of address for
different VIPs and dignitaries, both for written correspondence and in oral
communication.
When you meet someone new, under social or business circumstances, it's
important to know how to address the individual standing in front of you.
Properly addressing people in different situations shows you're respectful of
their position and mindful of not offending them in any way. Refined social
etiquette as it relates to addressing others promotes smooth and friendly
conversation.
Here are 10 tips for properly addressing people in different situations:
1. If in Doubt, Keep it Formal

If you meet someone in a situation and you're unsure of how to address him
or her, err on the side of caution by using formal address. If the person on
the receiving end feels this is too 'stuffy' of an address, they will let you
know. For example, you may say, "Nice to meet you, Sir!" Whereupon the
person may say, "Please, call me Bill." So, until directed otherwise, use
formal address to start your conversation.

2. Use Mr., Mrs., Miss, Ms. When You know Their Last Name

Until told otherwise, use the person's surname with their title when you
meet someone (if you know his or her last name). Again, you may say, "Hello
Mrs. Robertson!" She may respond, 'Oh, it's Shirley; call me Shirley."

If you use one of the above salutations, continue with it in future meetings.
There will be a natural point where you and the other party may resort to
first names as you get to know each other better. Until then, stick with the
formal address.

3. Use Professional Addresses Where Applicable

Are you addressing a member of the medical or academic profession? If you

are, be aware of their title as relates to their profession. This is where the
use of Dr. and Professor come in. Hey, you may meet the Queen and have to
use the words "Your Majesty!" Whoever it is, try to find out beforehand their
official title and use it respectfully.
4. If You're Still Not Sure, Ask

Sometimes it doesn't hurt to ask someone how he or she wishes to be

addressed. Use formal address first, and then ask them if they prefer
something else. You can simply ask, "Is it okay if I call you Rachel?" When
you know this is their name you can ask this - they will either say yes, or
tell you what they prefer.

5. Sometimes You Can Just Use First Names

This is dependent on the situation and whom you're meeting. You can
usually get a feel for when to use first names only. This is typically in
informal social gatherings. It's also appropriate at some formal social
gatherings, for example at a wedding when you meet a group of people at
your table. Here, people normally say something like, "I'm Carol, and this is
my husband James." You respond with your first name and this all breaks
the ice and starts the evening off on a friendly note.

6. Sometimes You Should Only Use Last Names

An example of this would be a business conference. You may ask a question

of another business professional and address them by Mr., Mrs., Miss, or
Ms. In fact, Ms. is used quite often in business. Ms. is applicable to a
married or unmarried woman.

7. When Corresponding By Email or Letter Be Formal... at First

In written correspondence, use formal address the very first time. This is in
emails and in handwritten letters (yes, some people still do write letters and
good for them!) Again, the recipient of your digital or paper correspondence
will let you know how they wish to be addressed in future communications.
If they don't let you know, then go with the status quo of formal address.

8. Be Aware of Nicknames, Pseudonyms, and Titles of Affection

Some people wish to be addressed by a unique moniker. They may have a

nickname or use a pseudonym. The great spy novelist John le Carre's real
name is David John Moore Cornwell, but if you met him at a literary event,
you would probably address him by his pseudonym, 'Mr. le Carre."

You may meet someone who always goes by a nickname. I was in a social
situation once where one person addressed another saying, "Hi, Pop Tart."
Of course, you have to discern whether a nickname is reserved for close
friends only. Again, you can address formally, and then ask how they would
like to be addressed.

In addition, there are the typical titles of affection people use such as "Pops"
or "Gramps" for a grandfather. Guys often use the term "Bud" or "Buddy" in
everyday discourse. Recently more popular is the use of "Sister" between
women.
9. Be Consistent in Your Addresses

Until informed otherwise, be consistent in how you address others. Did you
initiate a conversation with someone by, for example, calling them Ms.
Davis? Unless she indicates otherwise, your next address to her should not
be on a first name basis, or 'Hey sister!" Use common sense and be
consistent in your addresses or you come across as disrespectful.

10. Do Some Research

A lot of trouble in addressing others can be avoided by, if possible, doing

some research before meeting them. This doesn't work for impromptu
meetings; in those cases abide by the above tips. However, when you know
ahead of time who you will meet, research who they are and what they do.
This will give you an idea of how to address them. Think of it this way; the
leader of the Klingons probably knew ahead of time, through research, that
he must address the leader of the Starship Enterprise as "Captain Kirk."

Be mindful of the above 10 tips for properly addressing people in different

situations. You acknowledge the position of others and you open the door to
conversation based on mutual respect. You know how nice it feels when
someone addresses you in a dignified manner upon meeting them.

Properly addressing the individual you're about to have a conversation with

is a manifestation of the Golden Rule of "Doing unto others as you would
have them do unto you."
Self-Check 8.2-10

Enumeration: What are the 10 tips for properly addressing people in

different situations


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


Answer key 8.2-10

Here are 10 tips for properly addressing people in different situations:

1. If in Doubt, Keep it Formal

2. Use Mr., Mrs., Miss, Ms. When You know Their Last Name

3. Use Professional Addresses Where Applicable

4. If You're Still Not Sure, Ask

5. Sometimes You Can Just Use First Names

6. Sometimes You Should Only Use Last Names

7. When Corresponding By Email or Letter Be Formal... at First

8. Be Aware of Nicknames, Pseudonyms, and Titles of Affection

9. Be Consistent in Your Addresses

10. Do Some Research

Information sheet 8.2-11
Protocol procedures for different types of function

Learning Objectives: Forms of address for different VIPs and dignitaries,

both for written correspondence and in oral communication
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Perform the appropriate procedure for organizing event including
the arrival of the head official, introduction of the speaker, order of
precedence for official guests, and seating arrangement., and;
2. Participate actively in the discussion.

This learning material will serves as a guide on your activity, including the
appropriate procedure for organizing event including the arrival of the head
official, introduction of the speaker, order of precedence for official guests,
and seating arrangement.

How to organize a program for an event or ceremony?

The speaking order for an event hosted by or including provincial officials
can be determined using the Alberta Order of Precedence.

Order of Precedence
Normally speeches are given in ascending order, with the most important
dignitary being the last to speak. The ribbon cutting, unveiling of a plaque,
or opening of a building normally comes at the end of the speeches.

If the program for the ceremony or activity places the important moment at
the very beginning, the speeches would then be given in descending order,
with the most important dignitary being the first to speak.

For an event hosted by or including federal or international officials,

speaking order may be determined by another order of precedence.

Table seating
Hosting a formal dinner which includes government dignitaries or high-
ranking officials may seem daunting. The following "Dinner Plans" may be
useful to you; the Alberta Protocol Office will be pleased to assist you further
if you have particular questions. All formal dinners have their own
particulars, so the following are suggestions which you should adapt to your
own needs.
Please contact Alberta Protocol at: [email protected]. To help us
respond to your inquiry, please include your name, email co-ordinates and
postal address and other contact information as appropriate.
Dinner plan
Reception
A reception allows time for all guests to arrive, and provides them an
opportunity to be introduced to each other prior to dinner. A reception
should last for a designated length of time which has been communicated to
the guests. A reception of a half-an-hour is quite usual.

It may be appropriate to provide refreshments during the reception. These

should be light fare and compliment the dinner menu that is planned.

Once all guests have arrived, the reception may be concluded. Guests would
then be invited to proceed to the dining room.

Seating Plans
Guests may be seated according to a seating plan you have prepared in
advance, and for formal dinners this is recommended. Name cards may be
set at each place at the table to assist your guests.

If the head table guests are to enter separately after others are seated, prior
to their entry the Master (Mistress) of Ceremonies (M.C.) may identify
him/herself. An M.C. may speak from his or her place or at a designated
spot.

The M.C. asks the guests to stand for entrance of the Head Table guests.

Note: Head Table guests should proceed to the Head Table in the order in
which they are to be seated at the table. The Protocol Office will assist you
with the seating plan for the Head Table should you require assistance.

Optional: Having a piper play bag pipes for the entrance of the head table
guests at formal dinners is quite common in Canada, and your head table
guests can be piped in if you so wish. If you do pipe in your head table
guests, a round of applause at this point is appropriate to show appreciation
for the piper.

Optional: Guests are asked to join in the singing of the National Anthem.

This is appropriate if you have musical accompaniment, or the anthem may

be sung a cappella.

The National Anthem should not be applauded.

Grace
Once everyone is at his/her assigned place the M.C. invites the designated
person to say grace. Such a request should be made in advance so that that
person may be properly prepared.

If there is a member of the clergy present, the privilege of saying the grace
should be given to him/her. However, it is good form to request that person
to say grace before proceeding to the dining room.

After grace is said, the M.C. invites guests to be seated.

Introduction of the Head Table Guests

If desirable, this would be an appropriate time for the M.C. to introduce the
Head Table guests.

Note: The Protocol Office will be pleased to assist you with the order of
introduction.

Pre-Dinner Remarks If there are to be pre-dinner remarks, they should be

made now before dinner is served. In some circumstances, these remarks
before dinner may be in the nature of welcoming remarks, and the
appropriate reply by the guest of honour. The M.C. will invite each speaker
to bring remarks, and thank the speakers for their remarks.. If a gift is to be
presented to the guest speaker it should be done now. At the conclusion of
the remarks (and presentation if it occurs) the M.C. can invite everyone to
enjoy the dinner.

Note: The Alberta Protocol office will be pleased to assist you with
determining speaking order.

In some circumstances a guest speaker will bring his remarks after dinner.
(See below)

Dinner is served
Loyal Toast (Toast to Her Majesty The Queen)
If there are to be toasts, they can be given after dinner, or at an appropriate
place in the programme. However, toasts should not precede dinner. The
"Loyal Toast" should always be the first toast of the evening. The M.C. asks
the designated person to give the Loyal Toast; that person invites all to rise;
once everyone is silent the toast "The Queen, La Reine" is made, with no
preliminary or following remarks. Please note: guests do not clink glasses.
Afterwards, everyone is seated. For the traditions of the Loyal Toast, see
below.
Dessert is served
Guest Speaker(s)

If there are after dinner remarks, each guest speaker is introduced by the
designated person prior to the speaker's remarks.

The next guest speaker is introduced and proceeds with his/her remarks as
above.

If a gift is to be presented to the guest speaker (and/or flowers or a gift to

his/her spouse or personal guest) this should be done at the conclusion of
the speaker's remarks. If there is more than one speaker, gifts may be
presented once all speakers have concluded their remarks.

Then, you should follow one or the other of the following scenarios:

The host or a designated person should thank the guest speaker(s).

Then the M.C. thanks the guests for participating and the dinner adjourns.

The M.C. thanks the guest speaker(s), and then thanks the guests for
participating and the dinner adjourns.
Job Sheet 8.2-11
Title: Protocol procedures for different types of function

Performance Objective: Given the appropriate procedure for organizing

event including the arrival of the head official, introduction of the
speaker, order of precedence for official guests, and seating arrangement.

Supplies/Materials : CBLM

Equipment : Printed materials

Steps/Procedure:
4. Make an arrival procedures, including for heads of
government officials;
5. Introduction protocols, and order of speakers;
6. Order of precedence for official guest
7. Seating arrangement.
8. Demonstrate your work.

Assessment Method: Demonstrated knowledge of where to source

accurate information on protocol for specific situations.
Criteria Checklist 8.2-11

CRITERIA
YES NO
Did you….
1. Did you prepare the arrival procedures, including
for heads of government officials?
2. Did you prepare the introduction protocols, and
order of speakers?
3. Did you prepare the Order of precedence for official
guest?
4. Did you prepare the seating arrangement?
5. Did you write it correctly?
6. Did you propose it properly?
Learning Experiences
Learning Outcome 3
Update knowledge of protocol

Learning Activities Special Instructions

Read information on sheet 8.3-1
Answer self-check sheet 8.3-1 This learning outcome deals with
Compare answer with the answer key the development of the Institutional
8.3-1 Competency evaluation tool which
trainers use in evaluating their
trainees after finishing the a
competency of the qualification.
Read information on sheet 8.3-2 Go through the learning activities
Answer self-check sheet 8.3-2 outlined for you on the left column
Compare answer with the answer key to gain the necessary information or
8.3-2 knowledge before doing the task to
practice making the parts of the
evaluation tool.
Read information on sheet 8.3-3
Answer self-check sheet 8.3-3 The output of this LO is a complete
Compare answer with the answer key Institutional Competency Evaluation
8.3-3 Package for one Competency of your
qualification.
Read information on sheet 8.3-4
Answer self-check sheet 8.3-4 Your output shall serve as one on
Compare answer with the answer key your portfolio for your Institutional
8.3-4 Competency Evaluation for Training
Sessions.

Read information on sheet 8.3-5

Feel free to show your outputs to
Answer self-check sheet 8.3-5 your trainers as you accomplish
Compare answer with the answer key them for guidance and evaluation of
8.3-5 your output.

Read information on sheet 8.3-6

Answer self-check sheet 8.3-6
Compare answer with the answer key
8.3-6
Read information on sheet 8.3-7
Answer self-check sheet 8.3-7
Compare answer with the answer key
8.3-7
Read information on sheet 8.3-8
Perform a Role playing
Evaluate by the Performance Criteria
Checklist 8.3-8
Read information on sheet 8.3-9
Demonstrate the Job Sheet 8.3-9
Evaluate by the Performance Criteria
Checklist 8.3-9
Read information on sheet 8.3-10
Answer self-check sheet 8.3-10
Compare answer with the answer key
8.3-10
Read information on sheet 8.3-11
Perform job sheet 8.3-11
Evaluate by the Performance
Checklist 8.3-11
Information Sheet 8.3-1
Seeking Information on Appropriate Protocol
Learning Objectives: Seek information on appropriate protocol
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Sources of accurate information on protocol are identified, and;
2. Relevant protocol information is accessed in response to workplace
needs.
This learning material will help you to source accurate information in your
event organizing.

Knowledge of where to source accurate information on protocol for specific

situations
This unit applies to all tourism and hospitality enterprises.
The following explanations identify how this unit may be
applied in different workplaces, sectors and circumstances.

Sources of information on protocol may include:

 Libraries
 Internet
 Federal, State and Local Government protocol
departments
 Aboriginal Land Councils
 Philippine Day Council
 Office of the United Nation

Libraries
A building or room containing collections of books, periodicals, and
sometimes films and recorded music for people to read, borrow, or refer to.
A collection of books and periodicals held in a library.
A collection of films, recorded music, genetic material, etc., organized
systematically and kept for research or borrowing.

Internet
A global computer network providing a variety of information and
communication facilities, consisting of interconnected networks using
standardized communication protocols

Department of Foreign Affairs

The Philippines' Department of Foreign Affairs (DFA; Filipino: Kagawaran ng
Ugnayang Panlabas) is the executive department of the Philippine
government tasked to contribute to the enhancement of national
security and the protection of the territorial integrity and national
sovereignty, to participate in the national endeavor of sustaining
development and enhancing the Philippines' competitive edge, to protect the
rights and promote the welfare of Filipinos overseas and to mobilize them as
partners in national development, to project a positive image of the
Philippines, and to increase international understanding of Philippine
culture for mutually-beneficial relations with other countries.

Department of Interior and Local Government

The Philippine Department of the Interior and Local
Government(Filipino: Kagawaran ng Interyor at Pamahalaang Lokal),
abbreviated as DILG, is the executive department of the Philippine
governmentresponsible for promoting peace and order, ensuring public
safety and strengthening local government capability aimed towards the
effective delivery of basic services to the citizenry.

National Council of Culture and Arts

The National Commission for Culture and the Arts of the
Philippines (Filipino: Pambansang Komisyon para sa Kultura at mga
Sining, Cebuano: Nasodnong Komisyon alang sa Budaya ug mga Arte), is
the official arts council for the Philippines. It is the overall policy making
body, coordinating, and grants giving agency for the preservation,
development and promotion of Philippine arts and culture; an executing
agency for the policies it formulates; and task to administering the National
Endowment Fund for Culture and the Arts (NEFCA) -- fund exclusively for
the implementation of culture and arts programs and projects.

Office of the United Nations

The United Nations (UN) is an intergovernmental organization tasked to
promote international co-operation and to create and maintain international
order.
Self- Check 8.3-1

True or False

Direction: Write T if the state is correct and F if the statement is false.

Write your answer on the space provided before each number.

1. Knowledge of where to source accurate information on protocol

for specific situation includes blogs.

2. Sources of information on protocol may include Internet and

Libraries.

3. Philippine Day Council, Federal, State and Local Government

protocol departments and Office of the United Nation are all reliable sources.

4. Comments and Blogs are reliable sources when it comes to Events

Managements.

5. P r o t o c o l i s t he official procedure or system of rules governing

affairs of state or diplomatic occasions.
Answer Key No. 8.3-1

TRUE OR FALSE

1. F
2. T
3. T
4. F
5. T
Information Sheet 8.3-2
Knowledge of protocols as specified under underpinning
knowledge and skills
Learning Objectives: Seek information on appropriate protocol
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Do the underpinning knowledge and skills, and;
2. Value the social etiquette and arranging meeting.
This learning material will help you to know the protocol specified under
pinning knowledge and skills in events management.
Knowledge of protocols as specified under underpinning knowledge and
skills
Sourcing and accessing protocol information relevant to the tourism
industry and enterprise needs including:

1.Social Etiquette
 Greetings
 Using names
 Proper Gestures
 Eye Contact
 Dress
 Topic to avoid
2.Arranging Meetings
 Sending Invitations
 Selecting Venues
 Receiving Guests
 Seating arrangements
 Exchange business cards
 addressing clients and customers
 business presentations
 follow-up
Self-Check No. 8.3-2

Enumeration: Enumerate the following Sourcing and accessing protocol

information relevant to the tourism industry and enterprise needs.

1.Social Etiquette







2.Arranging Meetings

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Answer Key 8.3-2

Enumeration
Social Etiquette
 Greetings
 Using names
 Proper Gestures
 Eye Contact
 Dress
 Topic to avoid
Arranging Meetings
 Sending Invitations
 Selecting Venues
 Receiving Guests
 Seating arrangements
 Exchange business cards
 addressing clients and customers
 business presentations
 follow-up
Information Sheet 8.3-3
Importance and role of protocol in different events and
situations

Learning Objectives: Seek information on appropriate protocol

After reading this INFORMATION SHEET, YOU MUST be able to:
1. Tell the importance of the protocol in the different events.
This learning material will help you to know the importance of the protocol
in different events.

Importance and role of protocol in different events and situations

THE IMPORTANCE OF PROTOCOL
For practical purposes, protocol is about following correct procedures to
ensure that official (and unofficial) occasions, visits, meetings and functions
are planned and conducted in accordance with a set of rules that are
formally, socially and culturally accepted and expected by the parties
involved. The importance of protocol in fostering positive relations and
outcomes should neither be underestimated nor overlooked.

Role of Protocol on certain Areas

Arrival Protocol

Some details to consider:

 Are your principals or guests arriving from out of town?

Flag Protocol

Seating Protocol

The most simple approach to follow:

 Host and co-host – OPPOSITE each other.

 Guest of honor – to the host’s RIGHT.
 Second highest-ranking guest – to the co-host’s RIGHT.
 From there, seat in ranking order, alternating on either side of the
host and co-host.
 Be mindful of balancing men/women, language ability, overlapping
interest, or expertise.
 On occasion, the best seating plan may necessitate breaking protocol.
For example: informal events; seating guests based on what they have
in common, rather than rank; speakers’ time constraints; principal’s
preference.

Gifts

 Remember to include tokens for speakers, as well as higher-level gifts

Communication

 Brief your principals on cultural norms (e.g. the custom of exchanging

Essay: Answer the following in essay form:

1. What is the purpose of the protocol?

2. What is the importance of protocol?
Answer Key 8.3-3

1. The purpose of the protocol is to ensure the accordance of the rule to

the plan to avoid failure.

2. The importance of protocol in fostering positive relations and

outcomes should neither be underestimated nor overlooked.
Information Sheet 8.3-4
Key sources of information on protocol

Learning Objectives: Seek information on appropriate protocol

After reading this INFORMATION SHEET, YOU MUST be able to:
1. Inform you the key sources of information on protocol.
This learning material will inform you about the key sources of information
on the protocol.
Collecting, Organizing and Analyzing Information
For example: Determining the protocol information required for a particular
event
Communicating Ideas and Information
For example: Advising colleagues about protocol requirements for a given
event

Planning and Organizing Activities

Using Technology For example: Using the Internet to source protocol

information

Essential Knowledge and Skills to be Assessed

The following knowledge and skills must be assessed as part of this unit:
the importance and role of protocol in different events and situations key
sources of information on protocol main types of civic functions held in
Australia the Australian Honours system including order of precedence,
ranks and forms of address and wearing of honours and medals appropriate
protocols for the involvement of indigenous Australians and other cultural
groups in events correct use of national and State symbols including flags,
anthems and military salutes forms of address for different VIPs and
dignitaries, both for written correspondence and in oral communication
protocol procedures for different types of function including: invitations to
VIPs arrival procedures, including for heads of state or government officials
introduction protocols and order of speakers order of precedence for official
guests seating arrangements dress styles.

Linkages to Other Units

Critical Aspects of Assessment

Evidence of the following is critical: knowledge of where to source accurate
information on protocol for specific situations knowledge of protocols as
specified under Essential Knowledge and Skills.

Context of Assessment and Resource Implications

Directions: Read each statement or question carefully. On your answer

sheet, write the correct answer.

______1. Determining the protocol information required for a particular

event
A. Communicating Ideas and Information
B. Collecting, Organizing and Analyzing Information
C. Planning and Organizing Activities
D. Working with Others and in Teams

______2. Integrating protocol into event organization activities

A. Communicating Ideas and Information

B. Collecting, Organizing and Analyzing Information
C. Planning and Organizing Activities
D. Working with Others and in Teams

______3. Liaising with protocol officers from a government department

A. Communicating Ideas and Information

B. Collecting, Organizing and Analyzing Information
C. Planning and Organizing Activities
D. Working with Others and in Teams

______4. Advising colleagues about protocol requirements for a given event

A. Communicating Ideas and Information
B. Collecting, Organizing and Analyzing Information
C. Planning and Organizing Activities
D. Working with Others and in Teams

5. Advising colleagues about protocol requirements for a given event

A. Communicating Ideas and Information

B. Solving Problems
C. Using Technology
D. Working with Others and in Teams

6. Using the Internet to source protocol information

A. Communicating Ideas and Information
B. Solving Problems
C. Using Technology
D. Working with Others and in Teams
Answer Key No. 8.3-4

Multiple Choices

1.B
2.C
3.D
4.A
5.B
6.C
Information Sheet 8.3-5
Main types of civic functions held in the Philippines

Learning Objectives: Main types of civic functions held in the Philippines

After reading this INFORMATION SHEET, YOU MUST be able to:
1. Enumerate the Main types of the civic functions held in the
Philippines, and ;
2. Tell their uses.
This learning material will help you to know the different functions held in
the Philippines and its uses.

Functions where protocols need to be used may include:

 Formal parades
 City ceremonies
 National holiday receptions
 Independence ceremonies
 Private functions
 Functions with VIPs and/or government officials in attendance

Civic receptions
A civic reception is a reception given by a town government, possibly to
honor an important visitor.

 To recognize, honor or pay tribute to outstanding achievements;

City ceremonies
a formal religious or public occasion, typically one celebrating a particular
event or anniversary or the ritual observances and procedures performed at
grand and formal occasions.

National holiday receptions

A public event holiday, national holiday or legal holiday is
a holiday generally established by law and is usually a non-working day
during the year.

Independence Ceremony
Independence Day (Filipino: Araw ng Kasarinlan; also known as Araw ng
Kalayaan, (or "Day of Freedom") is an annual national holiday in
the Philippines observed on June 12, commemorating the Philippine
Declaration of Independence from Spain on June 12, 1898. Since 1962, it
has been the country's National Day

Private Function

A private function is a function within an class that can only be accessed

from within that class.

Functions with VIPs and/or government officials in attendance

Attendance at Public Functions

Invitations to The Governor-General for such events must be submitted in

writing at least three months in advance and must include the following
information:

xi. Background information on the event and/or individual, group or

organization;
xii. Date, time and venue of the event ;
xiii. The role expected of the Governor-General, if any, such as, speech
delivery, presentation of awards or special guest;
xiv. Expected number of participants/attendees;
xv. Name, postal address, email address and telephone number of the
contact person(s).

The letter of invitation, together with printed invitation card, should be sent
to the Office of the Governor-General.

The Secretary to the Governor-General will respond in writing indicating

Invitations submitted on a printed card only will not be considered, except

for those sent by family and close friends.

It would not be proper to request the Governor-General to adjudicate

competitions or to assist in selling tickets for charity or raffles.

Greeting on Arrival
It is appropriate that the Governor-General be received and greeted at the
main entrance of the venue by the Host or other senior official of the
organization, and the Host will escort her to the event. It is appropriate that
guests be invited to stand as the Governor General enters the room.

At least one week in advance of the date of the event, the Secretary to the
Governor-General should receive a copy of the program as well as a list of
high officials who will attend the function.

Whenever the Governor-General visits exhibitions or similar events, a high

official must always be in attendance.

The National Anthem

On State and other formal occasions, the National Anthem is played when
the Governor-General stands in the designated place.

The Governor-General's Attendants

Enumeration: Enumerate the following Functions where protocols need to

be used in the Philippines.


Answer key 8.1-5

Functions where protocols need to be used may include:

 Formal parades
 City ceremonies
 National holiday receptions
 Independence ceremonies
 Private functions
 Functions with VIPs and/or government officials in attendance
Information Sheet 8.3-6
Philippines ranking system including order of precedence,
ranks and forms of address and wearing of honors and medals

Learning Objectives: Philippines ranking system including order of

This learning material will help you to identify the Philippines ranking
system including order of precedence, ranks and forms of address and
wearing of honors and medals, and appropriate medals for different awards.
The orders and decorations conferred upon civilians and military personnel
in the Republic of the Philippines, are listed by order of precedence. The first
list is of civilian awards, which take precedence over and above military
awards. The next list is of awards conferred upon the military or formerly
military units. Philippine civilian orders and decorations are conferred by
the President of the Philippines, in his or her capacity as head of state. In
certain instances, the conferment of certain orders and decorations requires
the concurrence of the Congress of the Philippines, or of certain advisory
bodies.

Contents
Civilian Decorations
The civilian order of precedence, established by the Honors Code of the
Philippines (Executive Order No. 236), is as follows:[1]

First Class Rank

 Quezon Service Cross

Second Class Rank

 Order of Lakandula
 Order of Sikatuna
 Philippine Legion of Honor
Third Class Rank

 Order of Gabriela Silang

Fourth Class Rank

 Order of National Artists

 Order of National Scientists
 Order of National Social Scientists
 Gawad sa Manlilikha ng Bayan
 Order of Lakandula - Special Class of Champion for Life
Fifth Class Rank

 Gawad Mabini
Sixth Class Rank

 Order of the Golden Heart

Seventh Class Rank

 Presidential Medal of Merit

Awards and Decorations of the Armed Forces of the Philippines

 Kagitingan Sa Barangay (Category of Lakan)

 Kagitingan Sa Barangay (Category of Datu)
 Kagitingan Sa Barangay (Category of Maginoo)

Civilian Defense Personnel Decorations

 Distinguished Honor Medal

 Superior Honor Medal
 Civilian Merit Medal
Military Unit Decorations

 Philippine Republic Presidential Unit Citation Badge (PRPUCB)

 Martial Law Unit Citation
 People Power I Unit Citation
 People Power II Unit Citation
Civilian Para-military Unit Decorations

 Barangay Presidential Unit Citation Badge (BPUCB)

Military Service Medals and Ribbons

 Long Service Medal

 Coast Guard Auxiliary Outstanding Achievement Medal

 Coast Guard Auxiliary Long Service Medal

 Philippine Republic Presidential Unit Citation Badge

 Philippine Coast Guard Commandant Unit Citation Ribbon
 National Director PCGA Unit Citation Ribbon

Awards and Decorations of the Philippine National Police

 Medalya ng Kagitingan (PNP Medal of Valor)

 Philippine Republic Presidential Unit Citation Badge (PRPUCB)

 Martial Law Unit Citation
 People Power I Unit Citation
 People Power II Unit Citation
Law Enforcement Service Medals and Ribbons

 Medalya ng Paglaban sa Manliligalig (PNP Anti-dissidence Campaign

 Constabulary Medal of Valor

 Distinguished Conduct Star
 Distinguished Service Star
Constabulary Service Medals and Ribbons

 Long Service Medal

 Luzon Campaign Medal
 Visayas Campaign Medal
 Mindanao and Sulu Campaign Medal
 Constabulary WWI Victory Medal
 National Guard WWI Victory Medal

Awards and Decorations of the Bureau of Jail Management and Penology

Dormant orders and awards

Directions: Read each statement or question carefully. On your answer

sheet, write the correct answer.

1. The civilian order of precedence, established by the Honors Code of the

Philippines.
A. Awards and Decorations of the Philippine Coast Guard Auxiliary
B. Law Enforcement Personal Decorations
C. Awards and Decorations of the Armed Forces of the Philippines
D.CivilianDecorations

2. This is military decorations which recognize service and personal or unit

accomplishments of members and units of the Armed Forces of the
Philippines.
A. First Rank
B. Gawad sa Kaunlaran
C. Kagitingan Sa Barangay
D. Civilian Decorations

3. What is PCGA?
A. Philippine Coast Guard Award
B. Philippine Coast Guard Association
C. Philippine Coast Guard Auxiliary
D. Philippine Coast Guard Administration

4. These are the Awards and Decorations of the Philippine National Police.
Except?
A. Medalya ng Kagitingan
B. Medalya ng Kabayanihan
C. Medalya ng Katapangan
D. Sagisag ng Ulirang Kawal

5. These are the Dormant orders and awards. Except?

A. Medal of Honor
B. Rizal Collegiate Palms
C. Medalya ng Katapangan
D. Presidential Mineral Industry Environment Award
Answer Key 8.2-6

1.D
2.B
3.C
4.D
5.C
Information Sheet 8.3-7
Appropriate protocols for the involvement of indigenous
peoples and other cultural

Learning Objectives: Appropriate protocols for the involvement of

indigenous peoples and other cultural
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Perform the appropriate protocols for the involvement of
indigenous peoples and other cultural.

ABORIGINAL CULTURAL PROTOCOLS FOR PUBLIC EVENTS

The following Aboriginal protocols will provide a frame work for the
Australian Museum during significant public events. The Aboriginal Heritage
Unit and the Outreach Unit of CARR will provide further guidance and
support when necessary.
Visiting Indigenous Dignitaries to the Australian Museum
When the Australian Museum is visited by dignitaries from an Indigenous
community, organization or Government agency, the following is suggested:
• Opportunity is provided for an Aboriginal staff member to be part of the
welcoming delegation for the Dignitary
• Opportunity is provided for the Dignitary to meet all Aboriginal staff
members
• Opportunity is provided for the Dignitary to be escorted to a social event
and/or meet representatives of the Sydney Aboriginal Community.
Welcome to Country
The Welcome to Country ceremony, which addresses the participants at the
opening of the event, will be an aspect of any culturally significant event
held at the Australian Museum. Where possible this will be undertaken by
Elders who are recognized by the Sydney Aboriginal community to be
appropriate spokespeople.
The Welcome to Country will also reflect the nature of the event and
community practices and offer participants local Aboriginal history and
cultural information.

Essay: Answer the following questions in essay form.

1. Why do we need to know the protocols in involvement

of the indigenous people in events?
2. Why do we need to do the Welcome Country?
3. Why do we need to do the Acknowledgement of the
country?
Answer key 8.2-7

Essay:

1. We need to know the protocols in involvement of the

indigenous people in events to avoid discrimination of
the native people in the events. They need an equal
2. We need to do the Welcome Country for the
acknowledgement of the elder in the county and the
significance of the nature.
3. We need to do the Acknowledgement of the country to
respect for Indigenous people heritage and the ongoing
relationship of traditional owners with the land.
Information Sheet 8.3-8
Groups in events

Learning Objectives: Groups in Events

After reading this INFORMATION SHEET, YOU MUST be able to:
1. Perform Group Events.
2. Participate actively in the discussion.

This learning material will guide you in conducting successful Group events.

How to Run a Successful Focus Group Event in 7 Simple Steps

Whether you’re launching a new product or service, or just want to get to

know your existing customers better, holding a focus group is a great
way to gain valuable insight into the needs of your target audience.
Bringing a group of potential customers together for an hour or two at
the outset of a project can save you significant time and money in the
long run.
Research conducted with a focus group can also prove useful if you’re
seeking backing for your project, providing evidence of that gap in the
market you’re looking to fill.
Reaching out to your customers doesn’t have to be hard. Follow our
simple 7 step guide to running a successful focus group event.
Step 1. Write down your goals
Before you can start gathering participants, it’s important to understand
why you’re organizing the focus group. What are you hoping to find out?

Setting clear goals in the beginning will provide you with a roadmap for
planning your focus group.

Step 2. Define your target audience

Step 3. Find a venue

However, if some participants are likely to be driving, it’s important to

Step 4. Recruit participants

For example, if you wish to target pregnant women, you could put
posters up in doctors’ surgeries or post in a pregnancy forum online.

Step 5. Design the questions

The idea is that the participants cannot answer with a single “yes” or
“no”, although this might be useful on occasion; for example “do you
always buy the same brand of washing powder?”

Each question should be followed up with a probe, eliciting more

information, such as “why is that important to you?”

The ideal number of questions is between eight to 12 – you need to

ensure there will be time for every participant to answer.

Step 6. Moderate the group

Ideally, the focus group is conducted by a team consisting of a

moderator and an assistant moderator. The moderator facilitates the
discussion, while the assistant runs the video camera and takes notes.

It is good moderator practice to paraphrase and summarize long,

For example, when you asked about the factors that motivated the
purchase of washing powder, the answers could probably be broken
down into categories such as these:

A) Price/on offer
B) Seen an advert
C) Recommended by a friend
D) Packaging design

Assign each answer to a category. Using this method, you can then
easily see which category has the most responses and identify common
themes.

Supplies/Materials : CBLM

Equipment : Script, Props, Proposal

Steps/Procedure:
7. use real case studies
8. choose a scenario to role play
9. set it up properly
10. know when to use pause
11. know when to finish
12. manage the debrief

Assessment Method: Role Playing

Performance Criteria Checklist
Performance Criteria Checklist 8.2-8

CRITERIA
YES NO
Did they….?
1. Did they conduct a Case Study?
2. Did they choose accurate scenario to role
play?
3. Did they set it up properly?
4. Did they know how to use pause?
5. Did they know when to finish?
6. Did they speech clear with appropriate
volume and inflection?
7. Did their arguments and viewpoints
expressed fit role played?
8. Did their costumes and props were
effectively used?
Information Sheet 8.3-9
Correct use of national symbols including flags, anthems and
military salutes

Learning Objectives: Correct use of national symbols including flags,

anthems and military salutes
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Do the Correct use of national symbols including flags, anthems
and military salutes, and;
2. Value the protocol about Correct use of national symbols
including flags, anthems and military salutes.

This learning material will guide you about the steps on correct use of
national symbols including flags, anthems and military salutes

Republic Act No. 8491

Republic of the Philippines
Congress of the Philippines
Metro Manila Tenth Congress
Third Regular Session
Begun and held in Metro Manila, on Monday the twenty-eighth day of July,
nineteen hundred and ninety-seven.
REPUBLIC ACT NO. 8491
AN ACT PRESCRIBING THE CODE OF THE NATIONAL FLAG, ANTHEM,
MOTTO, COAT-OF-ARMS AND OTHER HERALDIC ITEMS AND DEVICES OF
THE PHILIPPINES.
Be it enacted by the Senate and Home of Representatives of the Philippines
in Congress assembled:
SECTION 1. Short Title — This act shall be known as the “Flag and Heraldic
Code of the Philippines.”
SECTION 2. Declaration of Policy - Reverence and respect shall at all times
be accorded the flag, the anthem and other national symbols which embody
the national ideals and traditions and which express the principles of
sovereignty and national solidarity. The heraldic items and devices shall
seek to manifest the national virtues and to inculcate in the minds and
hearts of our people a just pride in their native land, fitting respect and
affection for the national flag and anthem, and the proper use of the
national motto, coat-of-arms and other heraldic items and devices.
SECTION 3. Definition of Terms — Whenever used in this Act, the term:
f. “Military” shall mean all branches of the Armed Forces of the
Philippines including the Philippine National Police, the Bureau of Jail
Management and Penology, and the Bureau of Fire Protection;
g. “Festoon” shall mean to hang in a curved shape between two points as
a decoration;
h. “Flag” shall mean the Philippine National Flag, unless stated
otherwise;
i. “Fly” shall mean the part of the flag outside the hoist or length;
j. “Symbol” shall mean any conventional sign which reveals man’s
achievement and heroism (for orders and decorations), identification,
authority and a sign of dignity (for coat-of-arms, logo and insignia);

f. “Half-Mast” shall mean lowering the flag to one-half the distance

CHAPTER 1 THE NATIONAL FLAG

J. Design of the National Flag SECTION 4.

The flag of the Philippines shall be blue, white and red with an eight-rayed
golden-yellow sun and three five-pointed stars, as consecrated and honored
by the people.
K. Hoisting and Display of the National Flag

SECTION 5. The flag shall be displayed in all public buildings, official

L. Conduct of Flag Raising Ceremony

SECTION 18. All government offices and educational institutions shall

SECTION 23. The flag shall be flown at half-mast as a sign of mourning on

N. Casket

O. Pledge to the Flag

P. Flag Days

SECTION 34. It shall be prohibited

CHAPTER VII
PENALTIES
SECTION 48. Failure or refusal to observe the provisions of this Act; and
any violation of the corresponding rules and regulations issued by the Office
of the
President shall, after proper notice and hearing, be penalized by public
censure which shall be published at least once in a newspaper of general
circulation.
The Department of Education, Culture and Sports and the Commission on
Higher Education, upon the recommendation of the Institute and after the
proper
notice and hearing, shall cause the cancellation of the recognition of permit
of any private educational institution which fails or refuses to observe the
provisions of this Act for the second time.
SECTION 49. The Department of Education, Culture and Sports (DECS) and
the Commission on Higher Education shall ensure that the National
Anthem, as
adopted by law, shall be committed to memory by all students of both public
and private educational institutions, and performed during the flag
ceremony
conducted in accordance with the rules and regulations issued by the Office
of the President. In addition, they shall make available the vocal, piano or
band
scores of the National Anthem, as adopted by law, to all private and public
schools, as well as he general public.
SECTION 50. Any person or judicial entity which violates any of the
provisions of this Act shall, upon conviction, be punished by a fine of not
less than Five
thousand pesos (5,000.00) not more than Twenty thousand pesos
(P20,000.00), or by imprisonment for not more than one (1) year, or both
such fine and
imprisonment, at the discretion of the court: Provided, That for any second
and additional offenses, both fine and imprisonment shall always be
imposed:
Provided, That in case the violation is commited by a juridical person, its
President or Chief Executive Officer thereof shall be liable.
CHAPTER VIII
COMMON PROVISION
SECTION 51. The Institute shall issue the necessary-rules and regulations
to implement the provisions of this Act within ninety (90) days after
effectivity. The
Institute shall submit its rules and regulations to the Office of the President
and the Congress of the Philippines.
SECTION 52. The Institute shall also be responsible for the strict
enforcement of the provision of this Act. It may call upon any government
department,
agency, office, or government instrumentality, including government
corporations and local government units, for such assistance as it may deem
necessary
for the effective discharge of its functions under this Act.
SECTION 53. Separability Clause— If any provision, or part hereof, is held
invalid or unconstitutional, the remeinder of this Act not otherwise affected
shall be
valid and subisting.
SECTION 54. Repealing Clause - Any law, presidential decree or issuance,
executive order, letter of instruction, administrative order, rule and
regulation
contrary to or inconsistent with the provisions of this Act is hereby repealed,
modified, or amended accordingly.
SECTION 55. Effectivity — This Act shall be effective fifteen (15) days from
the date of its publication in Official Gazette or in at least two (2)
newspapers of general circulation.
Task Sheet 8.3-9
Title: Correct use of national symbols including flags, anthems and
military salutes
Performance Objective: Given the appropriate use of national symbols
including flags, anthems and military salutes

Supplies/Materials : CBLM

Equipment : Flag, Flag pole

Steps/Procedure:
4. Perform the National Anthem and the Pledge of the Flag.
5. During the flag raising ceremony, the assembly shall stand
in formation facing the National Flag. At the moment the
first note of the National Anthem is heard, everyone in the
premises shall come to attention; moving vehicles shall stop.
all persons present shall place their palms over their chest,
those with hats shall uncover, while those in military,
scouting, security guard, and citizens military training
uniforms shall give the salute prescribed by their
regulations, which salute shall be completed upon the last
note of the anthem.
6. During the flag lowering, the National Flag shall be lowered
solemnly and slowly so that the flag shall be down the mast
at the sound of the last note of the National Anthem. Those
in the assembly shall observe the same deportment or shall
observe the same behavior as for the flag raising ceremony.

Assessment Method: Practical Demonstration

Performance Criteria Checklist 8.3-9

CRITERIA
YES NO
Did you….
1. Did you follow the protocol in flag
raising ceremony?
2. Did your attitude follow the protocol?
3. Did you follow the protocol of pledge to
the flag?
Information Sheet 8.3-10
Forms of address for different VIPs and dignitaries, both for
written correspondence and in oral communication

Learning Objectives: Forms of address for different VIPs and dignitaries,

both for written correspondence and in oral communication

After reading this INFORMATION SHEET, YOU MUST be able to:

2. Use Mr., Mrs., Miss, Ms. When You know Their Last Name

3. Use Professional Addresses Where Applicable

Are you addressing a member of the medical or academic profession? If you

Sometimes it doesn't hurt to ask someone how he or she wishes to be

5. Sometimes You Can Just Use First Names

6. Sometimes You Should Only Use Last Names

An example of this would be a business conference. You may ask a question

of another business professional and address them by Mr., Mrs., Miss, or
Ms. In fact, Ms. is used quite often in business. Ms. is applicable to a
married or unmarried woman.

7. When Corresponding By Email or Letter Be Formal... at First

8. Be Aware of Nicknames, Pseudonyms, and Titles of Affection

Some people wish to be addressed by a unique moniker. They may have a

10. Do Some Research

A lot of trouble in addressing others can be avoided by, if possible, doing

Be mindful of the above 10 tips for properly addressing people in different

Properly addressing the individual you're about to have a conversation with

is a manifestation of the Golden Rule of "Doing unto others as you would
have them do unto you."
Self-Check 8.3-10

Enumeration: What are the 10 tips for properly addressing people in

different situations











Answer key 8.3-10
Here are 10 tips for properly addressing people in different situations:

1. If in Doubt, Keep it Formal

2. Use Mr., Mrs., Miss, Ms. When You know Their Last Name

3. Use Professional Addresses Where Applicable

4. If You're Still Not Sure, Ask

5. Sometimes You Can Just Use First Names

6. Sometimes You Should Only Use Last Names

7. When Corresponding By Email or Letter Be Formal... at First

8. Be Aware of Nicknames, Pseudonyms, and Titles of Affection

9. Be Consistent in Your Addresses

10. Do Some Research

Information sheet 8.3-11
Protocol procedures for different types of function

Learning Objectives: Forms of address for different VIPs and dignitaries,

both for written correspondence and in oral communication

After reading this INFORMATION SHEET, YOU MUST be able to:

1. Perform the appropriate procedure for organizing event including
the arrival of the head official, introduction of the speaker, order of
precedence for official guests, and seating arrangement., and;
2. Participate actively in the discussion.
This learning material will serves as a guide on your activity, including the
appropriate procedure for organizing event including the arrival of the head
official, introduction of the speaker, order of precedence for official guests,
and seating arrangement.
How to organize a program for an event or ceremony?
The speaking order for an event hosted by or including provincial officials
can be determined using the Alberta Order of Precedence.
Order of Precedence
Normally speeches are given in ascending order, with the most important
dignitary being the last to speak. The ribbon cutting, unveiling of a plaque,
or opening of a building normally comes at the end of the speeches.
If the program for the ceremony or activity places the important moment at
the very beginning, the speeches would then be given in descending order,
with the most important dignitary being the first to speak.
For an event hosted by or including federal or international officials,
speaking order may be determined by another order of precedence.
Table seating
Hosting a formal dinner which includes government dignitaries or high-
ranking officials may seem daunting. The following "Dinner Plans" may be
useful to you; the Alberta Protocol Office will be pleased to assist you further
if you have particular questions. All formal dinners have their own
particulars, so the following are suggestions which you should adapt to your
own needs.
Dinner plan
Reception
A reception allows time for all guests to arrive, and provides them an
opportunity to be introduced to each other prior to dinner. A reception
should last for a designated length of time which has been communicated to
the guests. A reception of a half-an-hour is quite usual.

It may be appropriate to provide refreshments during the reception. These

should be light fare and compliment the dinner menu that is planned.
Once all guests have arrived, the reception may be concluded. Guests would
then be invited to proceed to the dining room.

The M.C. asks the guests to stand for entrance of the Head Table guests.

Optional: Guests are asked to join in the singing of the National Anthem.

This is appropriate if you have musical accompaniment, or the anthem may

be sung a cappella.

The National Anthem should not be applauded.

Grace
Once everyone is at his/her assigned place the M.C. invites the designated
person to say grace. Such a request should be made in advance so that that
person may be properly prepared.

Introduction of the Head Table Guests

If desirable, this would be an appropriate time for the M.C. to introduce the
Head Table guests.

Note: The Protocol Office will be pleased to assist you with the order of
introduction.

Pre-Dinner Remarks If there are to be pre-dinner remarks, they should be

Note: The Alberta Protocol office will be pleased to assist you with
determining speaking order.

In some circumstances a guest speaker will bring his remarks after dinner.
(See below)

If there are after dinner remarks, each guest speaker is introduced by the
designated person prior to the speaker's remarks.

The next guest speaker is introduced and proceeds with his/her remarks as
above.
If a gift is to be presented to the guest speaker (and/or flowers or a gift to
his/her spouse or personal guest) this should be done at the conclusion of
the speaker's remarks. If there is more than one speaker, gifts may be
presented once all speakers have concluded their remarks.

Then, you should follow one or the other of the following scenarios:

The host or a designated person should thank the guest speaker(s).

Then the M.C. thanks the guests for participating and the dinner adjourns.

The M.C. thanks the guest speaker(s), and then thanks the guests for
participating and the dinner adjourns.
Job Sheet 8.3-11
Title: Protocol procedures for different types of function

Performance Objective: Given the appropriate procedure for organizing

event including the arrival of the head official, introduction of the
speaker, order of precedence for official guests, and seating arrangement.

Supplies/Materials : CBLM

Equipment : Printed materials

Steps/Procedure:
1. Make an arrival procedures, including for heads of
government officials;
2. Introduction protocols, and order of speakers;
3. Order of precedence for official guest
4. Seating arrangement.
5. Demonstrate your work.

Assessment Method: Demonstrated knowledge of where to source

accurate information on protocol for specific situations.
Criteria Checklist 8.3-11

CRITERIA
YES NO
Did you….
1. Did you prepare the arrival procedures,
including for heads of government officials?
2. Did you prepare the introduction protocols,
and order of speakers?
3. Did you prepare the Order of precedence for
official guest?
4. Did you prepare the seating arrangement?
5. Did you write it correctly?
6. Did you propose it properly?

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