Jubail Industrial College

Department of Business Administration

Semester 452
Project part 1 & 2
Course Code: MIS 305
Course Title: Intelligent Support System in Business
Section:
No. Student ID Student Name
1 431200362 Rozah albuainain
2 421200523 Rahaf albuainain
3
4
5
6
7
List of contacts:
Proposed Project
Title: ................................................................................................................. 3
Introduction: ...............................................................................................................
................... 3
Business Entity and
Roles: ........................................................................................................... 3
General background for our DSS
project: ................................................................................. 3
Key Roles .................................................................................. 4
Products
Offering: .....................................................................................................................
... 4
Intelligence
phase ..........................................................................................................................
5
Data
founded: ......................................................................................................................
5
How is it relevant to our DSS project business
entity? .................................................... 5
General description of the decision
situation : ................................................................. 5
Decision
classification: ........................................................................................................ 5
Type of decision and
why ................................................................................................... 5
Problem
Statement .............................................................................................................. 6
Design
Phase ...........................................................................................................................
....... 6
Decision
Variables: ............................................................................................................. 6
Results Variables (Performance
Metrics): ....................................................................... 6
Uncontrollable Variables (External
Factors): .................................................................. 7
Principles of
Choice: ........................................................................................................... 7
proposed
model: .................................................................................................................. 7
Long-term
Impact: .............................................................................................................. 7
High-level
Choices: ............................................................................................................. 7
Consideration of Multiple
Factors: ................................................................................... 8
Evaluate the risk / uncertainty
levels: ............................................................................... 8
Work Breakdown
Structure: ............................................................................................. 8
Conclusion: .................................................................................................................
................. 10
References : ................................................................................... 11

Proposed Project Title:

Airplane company
Problem: flight delays date

Introduction:

Flight delays are a significant issue within the aviation industry, affecting millions
of passengers globally each year. These delays not only diminish passenger
satisfaction but also disrupt airline operations and lead to increased costs. As
airlines strive to maintain high levels of service, understanding the underlying
causes of delays and developing predictive models can play a crucial role in
enhancing operational efficiency and improving the passenger experience

Business Entity and Roles: Definition

Flight delays happen when flights are not on time. This affects many passengers
around the world every year. Delays can make passengers unhappy, disrupt airline
schedules, and increase costs for airlines. To tackle these problems, airlines work
to understand why delays happen and use tools to predict and prevent them, aiming
to improve both efficiency and passenger satisfaction.

General background for our DSS project:

Flight delays are a common issue in the aviation industry, occurring when flights do
not adhere to their scheduled departure or arrival times. These delays affect millions
of passengers globally each year, leading to increased frustration, disrupted travel
plans, and an overall reduction in passenger satisfaction. Additionally, delays can
cause significant disruptions to airline schedules and contribute to higher operational
costs for airlines.

Several factors contribute to flight delays, including:

Weather:Adverse weather conditions such as storms, fog, or heavy snow can hinder
flight schedules and lead to delays.
Air Traffic: Congestion in the airspace and at airports can slow down the movement
of aircraft, leading to extended wait times.
Late Arrival of Aircraft: When an aircraft arrives late from a previous flight, it can
cause subsequent delays in its scheduled departures.
Gate Congestion:Delays can occur if there are not enough available gates to
accommodate arriving aircraft promptly.
Maintenance:** Unforeseen maintenance issues or required repairs can delay aircraft
from departing on time.
Technical Issues: Problems with onboard systems or equipment can necessitate
additional checks and delays.

To address these challenges, airlines are increasingly relying on advanced Decision

Support Systems (DSS) to better understand the causes of delays and to implement
strategies to mitigate them. These systems use a combination of data analysis,
predictive modeling, and real-time monitoring to enhance operational efficiency and
improve passenger satisfaction. By identifying patterns and predicting potential
delays, airlines can make informed decisions to minimize disruptions and streamline
their operations.
In the Intelligence phase ensure:
What data did you find?
how is it relevant to the chosen business entity?
Providing a general description of the decision situation, i.e.,
what is the
decision circumstances in which the decision is made?
How could you
classify this decision?
What type of decision and why?
Hint: The phase should end with a clear problem statement.
Design Phase

1. Decision Variables
Decision variables are the factors that decision-makers can control and adjust to
influence the outcome of flight schedules and minimize delays. In the context of flight
delays, the key decision variables might include:

- Scheduling Adjustments:** Modifying flight departure or arrival times based on

predicted delays.
- Resource Allocation:** Adjusting the allocation of gates, ground staff, and aircraft
maintenance crews.
- Air Traffic Management:** Implementing changes to flight routes or altitudes to
reduce air traffic congestion.
- Maintenance Scheduling:** Rescheduling or prioritizing maintenance activities to
prevent delays.

2. Results Variable**

The results variable represents the outcome that the DSS aims to improve or achieve.
For this project, the primary results variable is:
- Flight Delay Duration:The amount of time by which a flight is delayed from its
scheduled departure or arrival time.

3. Uncontrollable Variables
Uncontrollable variables are factors that affect flight delays but cannot be directly
controlled or adjusted by the decision-makers. These include:

- Weather Conditions:Natural events such as storms, fog, and heavy precipitation.

- Air Traffic:External traffic conditions and regulations managed by air traffic control.
- Airport Infrastructure:Limitations in airport facilities, such as gate availability and
runway capacity.
- Technical Failures:Unexpected equipment or system malfunctions that occur
without prior warning.

4. Principles of Choice

The principles of choice guide the decision-making process in the DSS. These
principles include:

Minimization of Delays: Prioritising strategies that lead to the shortest possible delay
times for passengers.
Cost Efficiency: Balancing delay reduction efforts with associated costs to ensure that
interventions are economically viable.
Passenger Satisfaction:Ensuring that decisions contribute to higher levels of passenger
satisfaction and less frustration.
Operational Efficiency: Enhancing overall airline operations, including schedule
adherence and resource utilization.

5. Proposed Model

The proposed model for this DSS project could be a “Predictive Analytics Model”
combined with a Simulation-Based Optimization Model.

Predictive Analytics Model:Utilizes historical data, weather forecasts, air traffic

patterns, and maintenance records to predict potential delays and their likely impact.
This model helps in forecasting delays before they occur and allows for proactive
decision-making.

Simulation-Based Optimization Model:Tests different scenarios and strategies to find

the optimal solutions for scheduling adjustments, resource allocation, and
maintenance planning. This model simulates various conditions and assesses the
impact of different decisions on minimizing delays.

Justification for Choice:

Predictive Analytics : provides foresight and helps anticipate issues before they arise,
allowing for proactive measures.
Simulation-Based Optimization evaluates the effectiveness of different strategies
under various scenarios, leading to data-driven and optimized decision-making.

6. Risk / Uncertainty Levels

Weather Uncertainty:Weather conditions can be unpredictable and may change

rapidly, affecting flight schedules and delay predictions.
Air Traffic Variability:The volume and flow of air traffic can fluctuate, impacting the
accuracy of air traffic-related delay predictions.
Technical Failures:Unexpected technical issues can arise, making it difficult to predict
and manage their impact on flight schedules.
Operational Constraints:Changes in airport infrastructure or regulations can introduce
new risks or uncertainties that affect the DSS's effectiveness.

Evaluation of Risk / Uncertainty Levels:

Sensitivity Analysis:Conduct sensitivity analyses to understand how variations in
uncontrollable variables affect the results.
Scenario Planning:Develop and test various scenarios to account for different levels
of risk and uncertainty, ensuring the DSS can handle a range of possible situations.
Continuous Monitoring:Implement real-time data collection and monitoring to adjust
predictions and strategies as conditions change.