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CSA Exam Scope

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44 views4 pages

CSA Exam Scope

Uploaded by

Neha Kumari
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CSA Exam Scope

Learning domains are the key topics and specific objectives included in the exam.
Exam content or exam items are divided into learning domains.
The following table shows the learning domains for both the Welcome to ServiceNow
and ServiceNow Administration Fundamentals courses, weightings, sub-topics, and
the percentage of questions represented in each domain. The listed sub-skills should
NOT be considered an all-inclusive list of the exam content.

Number of Domains Learning Domain Percent of Exam

Platform Overview and Navigation

 ServiceNow Platform overview


1  Platform capabilities and services 7%
 The ServiceNow Instance
 Next Experience Unified Navigation

Instance Configuration

2  Installing applications and plugins 11%


 Personalizing/customizing the instance
 Common user interfaces in the Platform

Configuring Applications for Collaboration

 Lists, Filters, and Tags


 List and Form anatomy
 Form Configuration
 Form templates and saving options
3  Advanced Form Configuration 20%
 Task Management
 Visual Task Boards (VTBs)
 Reporting, Dashboards, and
Performance Analytics
 Notifications
Self Service & Automation

 Knowledge Management
4  Service Catalog 20%
 Flow Designer
 Virtual Agent

Database Management

 Data Schema
5  Application/Access Control 27%
 Importing Data
 CMDB and CSDM

Data Migration and Integration

 UI Policies
6  Business Rules 15%
 System update sets
 Scripting in ServiceNow

Total 100%

Exam Structure
Number of Items
The exam consists of sixty questions.

Multiple Choice (single answer)


For each multiple-choice question on the exam, there are at least four possible
responses. Select the one response that most accurately answers the question.

Multiple Select (select all that apply)


For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. Select
ALL responses that accurately answer the question. Partial credit is not provided.
Exam Result
The exam result is immediately displayed as a conditional pass or fail result after
completing and submitting the exam. Additional scoring information can be found in
the Obtain the Exam Result lesson in the Credentialing Program Guide.

Sample Questions
Sample Item #1
Which one of these applications is available to all users?
A. Change
B. Incident
C. Facilities
D. Self Service
Answer: D

Sample Item #2
Which module displays a list of tasks assigned to a user’s group, but not yet
assigned to an individual user?
A. My Teams Work
B. My Groups Work
C. My Groups Tasks
D. My Teams Tasks
Answer: B

Sample Item #3
Which one of the following is a definition for transform maps in ServiceNow?
A. A map that is used to store the history of the incident records
B. A map used to add data to encrypted fields
C. A map used to trigger Business Rules before the data is queued in the outbound
Web Service
D. A map to determine relationships between fields displaying in an Import Set to
fields in an existing table
Answer: D
Sample Item #4
Multiple Choice, Single Line Text, and Select Box are what type of elements in
ServiceNow?
A. Order Guides
B. Request Types
C. Variable Types
D. Related Lists
Answer: C

Sample Item #5
What is the language used for scripting in ServiceNow?
A. Java
B. AngularJS
C. JavaScript
D. Jelly
Answer: C

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