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Service Report 47895

Service report 47895

Uploaded by

Rageendrathas Kaneshalingam
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19 views1 page

Service Report 47895

Service report 47895

Uploaded by

Rageendrathas Kaneshalingam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SERVICE SHEET

Ticket Reference 47895


400 Harris St Ultimo, 2007 Australia
SV1371453
Global Switch Chandra
.
Duration: T&M
Break Fix
Date of Attendance 27/5/2024
: __________________________________
Duration: Contracted
OOS
Departure for Site (time) : ________________
09.45 PM 20
(est distance ______ km)
Exception
IMAC / E-IMAC Server related
Time On-Site (arrived) : ________________
10:30 PM
Time Off-Site (depart) : ________________
11:30 PM T&M

Total Duration On-Site : ________________


1 Hr Tape Handling

Total Travel Time : 45


________________
Min
Quantam / ADIC Handing Fee

NATURE OF PROBLEM
Onsite to replace SFP
HARDWARE DETAILS

Yes
Incorrect Part Faulty Part Collected From Site
Part DOA Waiting Time > 1hr
S E R V I C E D E T A I L S

1. Arrived the site and did the on site access and induction for the site.
2.Onsite to troubleshoot and replace the parts.
3. Replaced the SFP in the switch. Port didn't come online
4. Assist Chandra remotely troubleshoot the issue
5.Left the site with the faulty part,which seems not faulty,because after we replaced the item,still
the port didn't come Online.

Incomplete

1. How professional is our service representative? 2. Overall, how satisfied are you with our service?
✔ Extremely professional Not at all satisfied

Very professional Somewhat Satisfied

Moderately professional Satisfied

Slightly professional Very Satisfied

Not at all professional Delighted

Rageendrathas Kaneshalingam Chandra


Engineer’s Name, Signature and Date Customer’s Name, Signature & Company Stamp

Digitally signed by Rageendrathas


Rageendrathas Date: 2024.05.28 16:30:58 +10'00'

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