PHONE (+91) 9866203060
KIRAN KANTH
EMAIL [email protected]
NAYAK LOCATION Bengaluru, INDIA
EXPERIENCE 4 Years 0 Month
SENIOR ASSOCIATE
Profile Summary
A competent professional with over 4 years of
Key Skills experience in Strategic Alliances, Marketing
Communication, Product Management, Key
Account Management, Client Acquisition,
Product Management
Onboarding,Customer Success and Operations,
Operations
Compliance Operations Work Experience
Fintech Senior Associate
Customer Handling Cashfree Payments
Customer Success 09/2022 - 04/2024
Onboarding - Managed clients issues and queries within
KYC Operations the defined SLA of 3 hours, maintaining
consistent adherence.
Merchant Onboarding - Demonstrated client obsession by surpassing
Client Success expectations in providing solutions to
merchant concerns.
Payment Gateways
- Conducted calls and consistent follow-ups to
Merchant Services enhance customer satisfaction and drive
meaningful conversations.
Merchant Banking
- Reported on process specification updates
Merchant Acquiring and progress to ensure transparency and
accountability.
Solving Queries
Customer Success Associate
Languages KODO TECHNOLOGIES PRIVATE LIMITTED
English 09/2021 - 09/2022
Hindi - Orchestrated the end-to-end on-boarding
Telugu process to ensure seamless service delivery.
-Oversaw and maintained updated records of
onboarding, physical cards, and document
Social links management trackers.
www.linkedin.com/in/kiranb - Demonstrated prompt responses to inquiries
iz9 and requests from potential customers on chat
channels.
- Maintained an exhaustive database of both
virtual and physical cards.
Marketing Executive
Infibeam Avenues Ltd
08/2019 - 06/2021
- Acquired new merchants in the Bengaluru
region for the CCAvenue payments vertical.
- Handled day-to-day queries by liaising with
different teams, ensuring concerns were
resolved within stipulated TAT.
- Managed the end-to-end onboarding
process to ensure seamless service delivery.
- Conducted product presentations to clients
for strategic acquisition.
- Addressed key merchant concerns and
introduced new features and solutions to meet
their requirements.
- Evaluated, negotiated, and successfully
convinced potential partners for business
alliances.
- Cultivated and maintained strong business
relationships with merchants to facilitate
smooth execution of marketing activities.
- Contributed to business development and
new merchant acquisition, supporting the
organizational structure.
Education
MBA/PGDM - Marketing
2019
ICFAI Business School, Bangalore
Grade - 5.7/10
B.B.A/ B.M.S - Management
2017
Sikkim Manipal University (SMU)
Grade - 70%
12th
2010
Andhra Pradesh , English
Grade - 75-79.9%
10th
2010
CBSE , English
Grade - 75-79.9%
