1. Which one of these applications is available to all users?

A. Change B. Incident C. Facilities D. Self-Service

2. User records are found in the User (sys user] table. True B. False
3. Which one of the following is adefinition for transform maps in ServiceNow?
A. Amap that is used to store the history of the incident records
B. Amap used to add data to encrypted fields
C. A
map used to trigger Business Rules before the data is queued inthe outbound Web Service
D. A map todetermine relationships between fields displaying inan Import Set to fields in an
existing table
4. Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?
A. Order Guides B. Request Types C. Variable Types D. Related Lists
5. Only production instances of Sevice Nowcan be cloned. A. True B. False
6. Workflowcontext can be attached based on different workflowversion and they can be running
simultaneously? (True/False)
7. Select the authentication methods supported by Servicenow
a. SSO b.Local database c.LDAP d.XML feed
8. What is the trigger condition for assignment rules?
When a record is assigned
b. When a record is created or updated
C When a record is unassigned
9. What is Event log and event registry?
d. Event log stores allthe events triggered andevent registry contains event definition.
10.Workflows are attached at the Knowledge base level? (True/False)
11. Which of the following can be monitored when Client Transaction log is enabled for list calculation
SQL Time, Browser response time, client Network time, client response time, business rule time,
Response time, IP Address, URL
12. Business rule is: apiece of javascript
13. Which field determines a SLA, OLA, or UC in contract_sla definition: Type
14.If a new table is created extending which of the following task specific functionalities inherites the
extended table.
a. Notification
b. SLA
C. Approvals
d. Inactivity Monitor
e. ACL
f. Workflow
15. If administrator creates a new citable (cmdb_ci _hardware)extending cmdb_cidoes he also needs to
create a relationship in cmdb_rel_ci? (True/False)
16.Which of the following can be configured in Branding Editor.
a. List cell color
b. System Date/Time
 C. Form header
d. Browser tab title
e. Browser tab font
f. Banner image
g. Banner color
restricted.
17. How the access toApplication/Modules in navigator is
a. ACL
b. Roles
c. Application Scope
18. Which of the following is not Workflow editor component?
a. Title Bar
b. Activity tab
C. Palette
d. Canvas
19.Favorites and Shortcuts can be managed from Mobile UI? (True/False)
20. What is true with respect to roles?
Roles can contain multiple child roles, once a role is assigned to a user the user inherits allthe
contained roles.
21. Changing the List layout by clicking on gear icon will impact all the users? (True/False)
22. Which of the following is correct regarding data stored in a table? Row represents a recordand
column represents afield
23. Which of the following is true "Data policy"
a. Enable data consistency
b. Enforce security
24. What are core tables out of the below?
sys_user and cmn location
b. task and cmdb ci
C. incident and problem
25. Workflows can be configured only for tables extending task. True or False
26. Where does global search appear? Banner
27. What is Servicenow's default search engine?
AnswerNow
b. Search
C. GoogleNow
d. Zing
28. Is it Servicenow best practice to capture multiple changes in multiple update sets ?true or false
29. How is data loaded into CMDB?Select 3
a. Transform Maps
b. Import Sets
C 3rd Party tool Integration
d Manual Entry
e. Update Sets
30. What all operations can be done via user menu ? select 3
a. Impersonate
 b. Elevate privileges
C. Send notifications
d. Logout
31. What are the 3drivers of
ACL execution ?
a. Script
b. Groups
C. Roles
d. User Criteria
e. Conditional Expression
32. The
protects applications, application files and data from being edited
ACL
b. Application scope
33. How does ACL execution happen?
a. Generic to specific
b. If both field and row level ACL's return true
34. Connect Presence is used to get real time updates on what is being updated ?True or False
35. What is not a state in a workflow?
a. Checked out
b. Published
C. Unpublished
d. Checked in
state ? Published
36. Knowledge articles will be visible to end users in which
37. Knowledge articles can be ?
a. Created, viewed and edited by a user
b. Created, viewed and deleted by a user.
C. Created and viewed by the user is the backend reference to
field and the
38. The is auser friendly reference to a
afield
a. Label, name
b. Name, value,
C Name, label,
d. Label, Value
not a visual task board ?
39. Which one of these is
a. Flexible
b. Freeform
C. Guided
d. Owner board
up an application, what helps you do it ?
40. When youare trying to set
a. Guided setup
Instance application setup
retrieve and commit an update set ?
41. What are the steps to
a Retrieve, preview and commit
b. Check, retrieve and apply
another table what is true ?
42. If a table is extended from
 Client scripts, Ul policies
fields, BR, can be created
a. It gets in all the and new fields
fields
b. Gets in only the true or false ?
static -
Notification content is scripts
43.
be triggered from ? Server side
events
44. Where can primarily used for ?
workflow
45. What is a
Service request fulfillment instance: Connect Chat true
is used to chat with users within
have access to edit the WorkfloW-
will not
workflow out,other users
46. Connect
checks a
47. When an admin
or false ? breadcrumbs
What is the string on the filter called ?-
48.
components of a filter condition ?
49. What are the 3
Field, operator and value
b. Field, Condition, Value Service Now ? contract sla stores the SLArecords.
name of the SLA table in
50. What is the backend
can coalesce on multiple fields on a transform map - true or false
51. You
?
52. What is visible on the service catalog homepage
catalog items
Order guides, record producers and
b. Workflows, variables, record producers
incident form/making a filed mandatory
53. Best method for hiding a filed on the d. UIAction
a. UIPolicy b. BR c. Script
Configure Form
54. Difference between Personalize form Vs
55. Things that are captured in update set
a. Groups, Users
b. Scheduled Jobs
C. C data
d. Workflow
graphically in ServiceNow
56. Where can youcreate a workflow
a. Canvas
b. Editor
57.3 basic components of workflow
a. Begin, Activity, End
b. Begin, Process, End
C. Notification, Approval, Task
core tables (True/False)
58. Can you configure a SLA on table that is not extended from
59. Where is data stored?
a. Table b. Form C. Record d. List
60. What is an order guide?
a. Allows user to submit all appropriate requests in single request
b. Can create individual requests for each item
61. Which of the following are variables
a. Number list, Check bOx, Single line
b. Select box, Check box, Multi line
C. Reference, Number list, Multi line
62. What is Data
63. What is a Policy?
group table?
a. Sys group
b. Sys_groups
C. Groups
d. Sys_user_group
64. What is
correct on transform map?
a. One
transform map can run on a single import set for
b. Coalesce runs
after one time
C. One transformation
transform map can run multiple time on single
65. Actions on Update and import set
a. Update moves away
Insert?
from the page, Insert creates a
66. Administrator creates a new record
table named abc, what is the table
a. u_abc name
b. Task_abc
C. X abc
67. ldentify the terms from application
a. Applications
navigator?
b. Modules
C. Favorites
68. It is a good practice to open a 'Complete' Update Set to 'In Progress' recapture another update
before moving to another instance? (True/False)
69. In order to view the conflicts and validate the updates while moving the update set, you click on
'Complete'.(True/False)
70. Can an admin user disable email notification for other users? -True /false
71, What not a best practice regarding update sets?
Use default update set to move customizations to next instance
Do not reopen a completed update set again
72. Which table user data get store ? sys_user
73. What is correct for workflow?
Workflow can be checked out for aone user to make sure the same time two user doesn't
change same workflow.
Workflow cannot get captured in update set.
74. How do you move workflows?
Update set
Transform map
Xmls

75. If incident form is saved what is the correct answer.

Based on impact and urgency priority gets calculated
Worknotes gets captured in activity logs
Worknotes gets overridden
76. What is an event with respect to servicenow?
 Event is scheduled ServiceNow
triggers response from
Event is an action which process of Service Nowhas changed
Event isa trigger which lets us know that
tables in ServiceNow? table.
77. What is the base
are extended, but itself is not an extended
https://community.servicenow.com/community?id=community_question&sys_id=1150d329dbdcdbc
which
Base tables are those tables
1dcaf3231f96196a&view source=searchResult

sys_user, task
Attachment and notification
Attachment and request
78. What are the types of files can be used in import set?
CSS, XML, Excel
SOAP, REST
Excel, XML, CSV
/9. What are the ways through which you can auto populate fields in Service Now
Activity formatter
Ref qual
Template
Assignment rule
80. What can be the pause condition for incident? Incident State on-hold
81. How will you set the user pref for upgrade?
Goto notifications table and select the System upgradeD name, and select the users who
should receive the notifications
Goto system log table and select the system upgrade name, and select the userswho
should receive the notifications
write a client script
write a business rule
82. What is correct for client script?
On load only
On submit only
Works on browser
On cell edit only
83. Which are the following not related to workflow.
Activity definition
Palette
84.What are two ways you carn search report.- View/Runand All
85. What is the correct for service catalog variables?: Catalog variable are global
86. What is the correct for workflow with respect to service catalog?
Workflow is responsible for variables, task, notification
Workflow is responsible for variable, task, approvals,
Workflow is responsible for notifications
Workflow is responsible for automation of complex process and send notifications
87. What does mapping assist do?: helps auto map fields between source and target table with
matching labels
88. What is correct w.r.t
roles?
A
role can inherit child roles and
whenever assigned to
Always system admin should assign user, user inherits all the roles
89.What is the best way to role manually
make filed make read only.
Ulpolicy
Client script
BR
90. What is the difference
91. What is the difference
between ui policy
and data policy?
between save and insert?
92. What are the ways from which users can be
SSO, LDAP
authenticated?
FTP
93. Task and extended tables store allthe related records and can have multiple ref to cmdb?True/false
94. What gets visible on start section of app navigator?
History
Bookmark
Favorite
95. What is the event registry hold?
Definition of events
Logs
96. What REQ number represent?
Task
Request
Requested item
Over allorder number
97. Ul action?
Runs on client
Runs on server
Condition field is responsible for visibility
98. Which view shows upstream and downstream relationship ci ?
BSM map
Workflow
update sets are merged
99. When there are multiple updates made on multiple update sets and those
which of the following happens?
a) Allthe updates will be merged to one update set.
b) Only the latest update set will be present in merged update set.
c) Only the old updates willbe present in merged update set.
d) We cannot merge the update sets.
checked?
100. To make uiaction work for all viewS which check box needs to be
Global
Revers if false
On load
101. What is sys_id?
32 digit GUID
 64 digit action?
the following is not a type of UlC. List button
102. Which of
b. Form button
Search
(multiple choice)?
103. Where willbe search available
List vieW
Knowledge
News
Header
list?
104. From where field value can be changed in
List view
Form
List editor
105. Personalize filter will be applicable?
For me b. For group c. For company
106. What is the base module to loaddata in ServiceNow
Import set b.Incident c. Change
107. From where you can change pre fix for incident form?
Sys_number : Number Maintenance table
Raise a change request
Hi ticket
You cannot do it
108. Which of the following is correct with respect to update sets?
a) Avoid moving Default update set from one instance to another instance.
b) Youcan make the completed update set back to in progress and work on the same.
c) Update sets can be moved to Production andDevelopment instance.
109. Which of the following are present in the workflow editor page?(multiselect)
a) Canvas
b) Activity tab
c) Script input activity
d) Palette
e) Header bar
110. Inwhat order the ACL execution happen?
a) The parent table ACL, child table and any other table (wildcard).
b) The child table, parent table and any other table (wildcard).
c) Any other table (wildcard), parent table and child table.
d) Any other table (wildcard), child table and parent table.
111.
Apart from admin role which other role can have access to personalize the list
a) personalize_list
b) personalize_view
c) u_user_personalize
d) u_sys_admin
112. Which of the following is not stored in navigation history?
a) Records
b) UI Macro
 c) Ulpage
d) Applications
113.
Where can the
a) Bookmarks
b) Favorites
applications, modules or tables be saved which is
used frequently?
c) Header bar
d) Applications
114. We should click on
conflicts.:True/ False Validate' before moving the update set to
115.
When should the system be other instance in order to
avoid
a) Before the
b)
final testing
After a long term upgraded?(multiselect)
happens in the instance
c) After the final development in the instance
d) After the testing happens in the instance
Where can wecompletion
116. of production clone
find the ServiceNow
a) System.updagraded version of the instance?
b) System
Diagnostics >Stats
c) Memory Stats
d) System logs
117. In cmdb which view shows the
a) Business service view
representation of tables and business services associated to it?
b) Dependency view
c) Schema map
d) Table view
118. What are roles?
119. What are groups?
a) Group is a record in sys group table
b) Group is a set of users who share the same job title.
c) Group is a set of users who share the same location,
d) Group is record in syS_user group table.
120. Where can we specify the pause SLA condition on incident?
a) When the incident is in pending state
b) When the incident is in resolved state
c) Can specify anytime to any specific field
d) When the incident is closed

121. What information is stored in Data Dictionary? (data dictionary, data modeling, and entity
relationship information)
a) Data Values
b) Database Structure
c) Scripts
d) Schema
122. Why are the workflows used in Service Catalog?
a) To create approvals, tasks,variables
b) To create complex fulfillment process and send notifications
 c) To create notifications
e) To create approvals, tasks, variables and notifications
123. What are the ServiceNow functionalities
a. Applications
b. Load Balanced
C. Single-Tenant
d. Multi- Tenant
e. Customizations
f. Multiple Database
124. What are related list used for ?
a. Link related records
b. Create one-to-many relationships
in work Notes List get
125. Do Watch list usersget notification on updating work notes ? False (users
Notification)
126. What does Filter search do in Application Navigator?
management
127. What is a metric ? measures and evaluates the effectiveness of IT service
processes
128. Concepts related to the CMDB
a. A Database
b. Service Process
C. Dependency View
d. Tables and Fields
e. User Admiration
Administrators
129. 3 commonly used security modules by
Security
a. System Properties >
Role
b. User Administration >
Access Control (ACL)
C. System Security >
Address Access Control
d. System Security > IP
Security Settings
e. System Security > High or create ACLs
130. Security admin role is required to update
or False
131. Tables is a list of records. True
relationships ?
132. Where can we define the CMDB
a. Ci Service Manager
b. CI Relationship editor
C. CI Class Manager
CMDB. cmdb ci and cmdb rel ci
133. 2 core tables of
data source
134. Best Practices before moving
for all Data Source
Use same Import set table
moving a Data Source
Remove obsolete data before
visibility
Impersonation is used for Testing and date/time fields for an event
135.
start: SLA'scan be defined to start based on any
136. Retroactive
triggered Requested item
137. Heart table of Service Catalog.