Ref 01 - SUPPLIER QUALITY AGREEMENT
Ref 01 - SUPPLIER QUALITY AGREEMENT
Ref 01 - SUPPLIER QUALITY AGREEMENT
ZBV-AQF-FOR-022-09
SUPPLIER QUALITY AGREEMENT (CF06028 rev 3)
SUPPLIER NAME / LOCATION (TOWN & COUNTRY) Doc ID :
Remove the word Template from this agreement before filling out, and be sure to remove and replace the green
text with the necessary information and make the text black and delete the sections not being used in this
agreement.
Supplier Name: Doing Business As: Date:
NOTE: This agreement is applicable for all Zimmer Biomet sites doing business with the supplier.
1. Background
In order to maintain the quality and regulatory compliance of all of its products and/or services, Zimmer Inc.,
Biomet, Inc., its affiliates and subsidiaries (“Purchaser”) has determined it necessary to require each of its
Suppliers to maintain certain quality assurance standards as provided herein.
ZBV-AQF-FOR-022-08 based on CF06028 rev. 3 Ref : CP06017 Supplier Quality Agreement (ZBV-AQF-PGE-004)
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SUPPLIER QUALITY AGREEMENT (CF06028 rev 3)
SUPPLIER NAME / LOCATION (TOWN & COUNTRY) Doc ID :
All applicable elements of a quality system are considered when Purchaser is making its determination whether a
quality system is acceptable, including, but not limited to the following:
• Properly implemented quality procedures for production processing, including validation.
• Appropriate statistical techniques to analyze quality data and production effectiveness.
• Corrective and preventive action system with evidence that actions are effective in preventing and eliminating
defects. These actions will be part of a continuous improvement action.
3. Audits
The Supplier will permit Purchaser, or its designee, to audit the Supplier’s quality system upon receipt of written,
advance notification.
• Supplier will be available to participate in quality assurance meetings at the Supplier’s facility or at Purchaser
to review and update the status of issues pertaining to product or process quality and reliability for the
processes, services and/or products purchased by Purchaser.
• Supplier will grant all relevant Regulatory Agencies i.e. FDA, and ISO Notified Bodies, to whom Purchaser is
accountable, access to its works, to audit the Supplier’s facility and/or records, with or without issuance of
advanced notification by the aforementioned organizations.
o Supplier will notify Purchaser, via written correspondence to their Purchaser Contact, of any regulatory
body i.e. FDA (FDA, competent authority or other regulating bodies) of an inspection that is scheduled or
initiated at their facility.
o Supplier will provide required details of any actions (e.g. correction, removal, FDA 483 or other regulatory
inspection findings, any warning letter issued by FDA, etc.) that impact the products and/or services the
Supplier provides to Purchaser.
• Unannounced audit expectations: (Delete if not considered a Critical Subcontractor)
o Supplier will permit unannounced audits with the caveat that require visitor screening, escorts, and
recognition that total access may not be granted per the company's Technology Transfer Control Plan (or
other procedural) requirements due to International Traffic in Arms Regulations (USA - ITAR 22 CFR
120-130 ) regulations.
o The Supplier agrees to include in their Quality Management System, a procedure explaining the
expectations of unannounced audits to include, but not limited to the following:
Immediate notification to responsible Purchaser representative via phone.
Notification of notified body of production windows and changes.
Coordination with Purchaser before and after the audit when Purchaser product is in scope of the
audit.
Training of staff regarding responsibilities and requirements during unannounced audits.
ZBV-AQF-FOR-022-08 based on CF06028 rev. 3 Ref : CP06017 Supplier Quality Agreement (ZBV-AQF-PGE-004)
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ZBV-AQF-FOR-022-09
SUPPLIER QUALITY AGREEMENT (CF06028 rev 3)
SUPPLIER NAME / LOCATION (TOWN & COUNTRY) Doc ID :
5. Compliance
Supplier will comply with all Purchaser specifications, including any industry standards such as ASTM, product
listings or applicable print specifications, and any Purchaser quality program for supplier’s (e.g. Supplier
Certification, Skip Lot, or DTS) or requirements applicable to Supplier as Purchaser may develop. Purchaser
reserves the right to amend and modify its supplier quality programs at any time without prior notice.
The Supplier will furnish a Certificate of Conformance (C of C) and/or a Certificate of Analysis (COA) with each
product lot/shipment attesting to the conformance of the product to Purchaser Purchase Order (P.O.)/contract
specifications, drawings and acceptance requirements and/or other Purchaser product requirements, as applicable
to Purchaser.
Supplier will conform to the latest RoHS , REACH, and conflict materials restrictive substances as defined by
United States Dodd-Frank Consumer Protection Act compliance standards and certify that the products provided to
Purchaser, whether component, raw material, or finish good.
Per Medical Device Regulation (Regulation (EU) 2017/746 comply with Restricted Materials/Substances that are
part of the Candidate list of Substance of Very High Concern (SVHC, REACH, Article 59 (10)) will be declared. This
restriction also applies to all carcinogenic, mutagenic and/or reprotoxic substances (CMR) of category 1.A and 1.B,
and, endocrine disruptors (ED) substances with serious effects to human health
Supplier will comply with the new Medical Devices Regulation (Regulation (EU) 2017/745) and certify that the
products provided to Zimmer Biomet whether component, raw material, or finished goods, will integrate the
requirements described in the Article 10.4 of the MDR (Annex I, General Safety and Performance Requirements).
The Supplier agrees to manufacture the Products in compliance with the EU Directive 722-2012 Animal Tissue
used in the manufacture of medical devices or use of material of animal origin.
The Supplier agrees to comply with FDA regulation 21 CFR 801.437; Subpart H--Special Requirements for Specific
Devices, Section 801.437 User labeling for devices that contain natural rubber. This section applies to all devices
composed of or containing, or having packaging or components that are composed of, or contain, natural rubber
that contacts humans. The term "natural rubber" includes natural rubber latex, dry natural rubber, and synthetic
latex or synthetic rubber that contains natural rubber in its formulation.
ZBV-AQF-FOR-022-08 based on CF06028 rev. 3 Ref : CP06017 Supplier Quality Agreement (ZBV-AQF-PGE-004)
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ZBV-AQF-FOR-022-09
SUPPLIER QUALITY AGREEMENT (CF06028 rev 3)
SUPPLIER NAME / LOCATION (TOWN & COUNTRY) Doc ID :
8. Change Notification
The Supplier will provide written notification to the Purchaser of any changes referenced in Exhibit A and/or in the
Supplier’s quality system immediately using CP06013 Supplier Change Notification Template. This notification will
be submitted in order for the Purchaser to evaluate the impact of the change to the quality of the finished
product/service. See Exhibit A for a list of requirements on changes, which may require advance notification to
Purchaser. This list may not be considered all-inclusive
• Purchaser respectfully requests a minimum of 120-day notice to ensure appropriate reviews can be
completed, including any Regulatory evaluations.
• Supplier changes will be approved by Purchaser before the Supplier implements the change.
• Any impact to open Purchase Orders which are due to the change will be communicated to the Purchaser’s
Sourcing team in order to assess the impact on deliveries to the Purchaser.
• Any changes requested by the Supplier or by the Purchaser that may affect the supplier risk classification for
the product/service they provide, will require an evaluation of the Supplier Quality Agreement to determine if the
change impacts an existing Agreement. If changes are necessary a new Agreement will be initiated by the
Purchaser to the Supplier
• The Supplier will notify the Purchaser of changes in the Supplier’s Management structure via written
correspondence, which may be in the form of a letter or electronic means.
o Such changes includes, but are not limited to, changes in management with executive responsibility or
changes in management responsible for regulatory, quality or quality systems.
9. Production/Process Controls
Supplier will ensure that all processes that directly affecting the quality of products and/or rendered services, are
clearly defined and conforming to Purchaser purchasing specification requirements applicable to Purchaser.
Supplier’s process controls will include, but not limited to:
• Documented procedures defining the manner in which processes are to be performed and measured.
• Use of suitable equipment and environment to produce products or services.
• Monitoring and controlling of critical process parameters and product characteristics using in-process
inspection and where appropriate, supporting with statistical methods. The evaluation of the produced
products/rendered services will be performed per Purchaser established critical to quality (CTQ) dimensional
requirements as signified through patient risk criticality.
• Supplier will be required to demonstrate risk mitigation of process risk per ISO 14971 (i.e., pFMEA (Process
ZBV-AQF-FOR-022-08 based on CF06028 rev. 3 Ref : CP06017 Supplier Quality Agreement (ZBV-AQF-PGE-004)
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ZBV-AQF-FOR-022-09
SUPPLIER QUALITY AGREEMENT (CF06028 rev 3)
SUPPLIER NAME / LOCATION (TOWN & COUNTRY) Doc ID :
12. Implantable Titanium Raw Material (Delete if site is not governed under current procedure for
process)
The Supplier will only source titanium used in the Purchaser’s implantable devices, from the Purchaser’s defined
Implantable Raw Material Approved Supplier List (ASL) or implantable materials referenced to that site as
specified. This requirement will be forwarded to any of the Purchaser’s Supplier’s.
ZBV-AQF-FOR-022-08 based on CF06028 rev. 3 Ref : CP06017 Supplier Quality Agreement (ZBV-AQF-PGE-004)
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ZBV-AQF-FOR-022-09
SUPPLIER QUALITY AGREEMENT (CF06028 rev 3)
SUPPLIER NAME / LOCATION (TOWN & COUNTRY) Doc ID :
16. Term
This Agreement will remain in effect from the date of the last signature affixed below and will continue until
Purchaser determines a new agreement is necessary.
17. Miscellaneous
This Agreement is the complete, final and exclusive understanding of the parties as to the matters covered herein
and supersedes any and all prior Supplier Quality Agreements. Notwithstanding the foregoing, this Agreement
does not supersede or replace any separately negotiated quality agreement. To the extent that a conflict arises
between this Agreement and a 3rd Party Agreement with more specific Quality and Regulatory terms, the 3rd Party
Agreement supersedes all.
No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless
made in writing and signed by a duly authorized management representatives of each party. Neither party will have
the right to assign any of its rights or obligations under this Agreement without the prior written consent of the other
party.
No provision of this Agreement will be waived by any act, omission or knowledge of a party, its agents or
employees.
This Agreement will be governed by and interpreted in accordance with the laws of the (State of XXX),
United States of America or (Country of XXX), without regard to its choice of law rules.
ZBV-AQF-FOR-022-08 based on CF06028 rev. 3 Ref : CP06017 Supplier Quality Agreement (ZBV-AQF-PGE-004)
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ZBV-AQF-FOR-022-09
SUPPLIER QUALITY AGREEMENT (CF06028 rev 3)
SUPPLIER NAME / LOCATION (TOWN & COUNTRY) Doc ID :
By signing below, the Supplier and Purchaser agree to the terms hereof and the Supplier agrees to meet all
requirements that apply for any and all products and services provided by the Supplier to Purchaser.
Title Title
Date Date
Signature Signature
Title Title
Date Date
Signature Signature
ZBV-AQF-FOR-022-08 based on CF06028 rev. 3 Ref : CP06017 Supplier Quality Agreement (ZBV-AQF-PGE-004)
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SUPPLIER QUALITY AGREEMENT (CF06028 rev 3)
SUPPLIER NAME / LOCATION (TOWN & COUNTRY) Doc ID :
Exhibit A
Type of Change or Activity*
Packaging Manufacturer or
Non-Implants, Instruments
Sterilization, Microbiology
Contractors Consultants,
Special and/or Validated
Engineering Services,
Implants and Implant
Fixture-Gage, Test-
Raw Material, Mfg.
Packaging Service
Calibration, NDT
Components
Processes**
Distributors
Material
I) Production Facility
X X X X X X X X
Create new building, change buildings or move product to another location.
II) Equipment
Change type of equipment
X X X X X X X
Move to different equipment same technology, i.e. brand of equipment, Lathe to
screw machine, manual to CNC, Change fume hood, etc.
Change to specific equipment with similar capabilities
Move from Sealing machine serial number 123 to sealing machine serial number X X X X X X
456; change in NDT equipment.
Movement of equipment within a facility – that affects a validation. X X X X X X
Change/reduced frequency or method of Preventative Maintenance. X X
Change to Non-routine maintenance. X X
Change machine or tooling design. X X X X X
Change machine program. X X X X
Change process parameters. X X X X X X
Packaging Materials or Packaging processing X X X X X X
Change featuring materials that come into contact with the product. X X X X X
III) Subcontractor Change
Move product, process, or service from in-house to subcontractor, Subcontractor to X X X X X X X X
in-house, or from subcontractor A to subcontractor B.
IV) Change Inspection Requirements
All changes in inspection method, frequency, sampling methods, etc.
Note: changes that increase frequency or increase detect-ability, i.e. the use of X X X X X X X
equipment with higher accuracy and precision may be implemented with notification
to Purchaser to follow.
V) Manufacturing Materials
Change Manufacturing Materials that come in contact with the Product X X X X X X X
coolant, machine lubricants, polishing compound, cleaning solutions, etc.
VI) Manufacturing process flow
X X X X X X
re-sequencing, changes to established router, additions/deletions, etc.
VII) Rework and/or Reprocessing not outlined on the original approved
Control Plan or Specification
X X X X X X X X
A loop added to route product back to a previous step for the purpose of repeating
work done to bring product into specification.
VIII) Forming Operations
Casting, forging, wrought operations as related to metals (e.g., changing
X X X X X
configurations, release agents, mold, or die materials are reportable changes) and
compression molding, ram extrusion, or injection molding as related to polymers.
IX) Raw Material
Change in formulation, purity, or strength (Including additives and percentages). X X X X X
X) Management Change
Change in the Organizational Management structure. These changes include, but
X X X X X X X X
are not limited to, changes in management with executive responsibility, or
changes in management responsible for the regulatory, quality or quality systems.
XI) Design Changes
Design or design drawing changes that affect Zimmer Biomet product X X X X X X X X
XII) Software Change
Changes in a software application that would affect a Zimmer Biomet product,
X X X X X X X X
product drawing or service. This would include software as an application for a
medical device.
XIII) QMS Change
All changes on the ISO certificate. These could include a change on the scope or X X X X X X X X
the loss of the certificate.
ZBV-AQF-FOR-022-08 based on CF06028 rev. 3 Ref : CP06017 Supplier Quality Agreement (ZBV-AQF-PGE-004)
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SUPPLIER QUALITY AGREEMENT (CF06028 rev 3)
SUPPLIER NAME / LOCATION (TOWN & COUNTRY) Doc ID :
* Exhibit A is a guide for reporting requirements for process and material changes and is not intended to be all inclusive.**Applies to processes
where the results of the process cannot be fully verified by subsequent inspection and test. The process is to be validated with a high degree of
assurance and approved according to established procedures.
ZBV-AQF-FOR-022-08 based on CF06028 rev. 3 Ref : CP06017 Supplier Quality Agreement (ZBV-AQF-PGE-004)
Ce document est géré informatiquement au sein du SMQ. Le document imprimé est considéré comme une COPIE NON CONTRÔLÉE. Page 9 sur 9
ZBV-SMQ-FOR-002-01
ZBV-AQF-FOR-022-09
SUPPLIER QUALITY AGREEMENT (CF06028 rev 3)
SUPPLIER NAME / LOCATION (TOWN & COUNTRY) Doc ID :
ZBV-AQF-FOR-022-08 based on CF06028 rev. 3 Ref : CP06017 Supplier Quality Agreement (ZBV-AQF-PGE-004)
Ce document est géré informatiquement au sein du SMQ. Le document imprimé est considéré comme une COPIE NON CONTRÔLÉE. Page 2 sur 3
ZBV-SMQ-FOR-002-01
ZBV-AQF-FOR-022-09
SUPPLIER QUALITY AGREEMENT (CF06028 rev 3)
SUPPLIER NAME / LOCATION (TOWN & COUNTRY) Doc ID :
ZBV-AQF-FOR-022-08 based on CF06028 rev. 3 Ref : CP06017 Supplier Quality Agreement (ZBV-AQF-PGE-004)
Ce document est géré informatiquement au sein du SMQ. Le document imprimé est considéré comme une COPIE NON CONTRÔLÉE. Page 3 sur 3