Certifications • Training • Store

Explore Your Options and Chart Your Path!

Shakil Ahmed, below is your customized IT career path. Based on your experience level, we’ll show you a new and
exciting career path and the CompTIA certifications that can help you get there.

IT Support Specialists What does an IT Support Specialist do?

IT Support Specialists install software, set up computer workspaces, and solve
Beginner Career Path technical issues that arise on a day-to-day basis.

Beginner Intermediate Advanced Certifications

$
34,220 – $49,770 135,750 28%
Average annual salary* Job openings** Job Growth Above
Natl Average†

Job Titles Required skills at this level

• Desktop Support Specialist • Pay attention to customers’ descriptions of • Train users to work with new computer
• IT Technician computer problems hardware or software
• Ask questions to properly diagnose the problem • Document changes, revisions and problems
• Field Service Technician • Walk customers through the recommended • Provide other team members and managers
problem-solving steps information
• Set up or repair computer equipment and
related devices

IT Support Specialist Certifications

STEP
1
CompTIA Certifications
Certifications like CompTIA IT Fundamentals+ and CompTIA A+ can get your foot in the door as an IT Support Specialist.

CompTIA ITF+ CompTIA A+

IT Fundamentals (ITF+) is an introduction A+ is the starting point for a career in IT.

to foundational technology knowledge The performance-based exams certify
and skills. foundational IT skills across a variety of
Learn more. devices and operating systems.
Learn more.

STEP
2
Partner Certifications
CompTIA certifications establish a baseline foundation of skills that you can build upon with other vendor or technology-specific certifications.

CompTIA Learning and Training

CompTIA offers everything you need to prepare for your certification exam. Explore Learn more
training developed by CompTIA with options that fit various learning styles and timelines.
Whether you prefer self-study or classroom training, CompTIA has you covered.

CompTIA IT Career Path

 Certifications • Training • Store

IT Support Specialists What does an IT Support Specialist do?

Intermediate Career Path IT Support Specialists install software, set up computer workspaces, and solve
technical issues that arise on a day-to-day basis.

Beginner Intermediate Advanced Certifications

$
39,380 – $68,103 88,610 28%
Average annual salary* Job openings** Job Growth Above
Natl Average†

Job Titles Required skills at this level

• Help Desk Analyst • Set up or repair computer equipment and • Train users on proper use of hardware and
• Technical Support Specialist related devices software
• Maintain system capabilities by testing • Clearly communicate the understanding
• Tier II Support existing equipment and programs of the proper use of technology to team
• Try out new systems and software • Manage and train beginner specialists
• Document changes, revisions and problems

IT Support Specialist Certifications

STEP
1
CompTIA Certifications

CompTIA Network+ CompTIA Security+

Network+ certifies the essential skills Security+ provides a global benchmark

needed to confidently design, configure, for best practices in IT network and
manage and troubleshoot wired and operational security, one of the
wireless networks. fastest-growing fields in IT.
Learn more. Learn more.

STEP
2
Partner Certifications
CompTIA certifications establish a baseline foundation of skills that you can build upon with other vendor or technology-specific certifications.

CompTIA Learning and Training

CompTIA offers everything you need to prepare for your certification exam. Explore Learn more
training developed by CompTIA with options that fit various learning styles and timelines.
Whether you prefer self-study or classroom training, CompTIA has you covered.

CompTIA IT Career Path

 Certifications • Training • Store

IT Support Specialists What does an IT Support Specialist do?

Advanced Career Path IT Support Specialists install software, set up computer workspaces, and solve
technical issues that arise on a day-to-day basis.

Beginner Intermediate Advanced Certifications

$
49,770 – $91,060 24,620 28%
Average annual salary* Job openings** Job Growth Above
Natl Average†

Job Titles Required skills at this level

• Technical Support Manager • Set up or repair computer equipment and • Project manage ongoing issues
• IT Support Team Lead related devices • Clearly communicate changes in policies
• Manage system capabilities to organization management
• Field Engineer • Explore new systems, software and processes • Manage and train team
• Train users inside and outside of the IT depart-
ment on proper use of hardware and software

IT Support Specialist Certifications

STEP
1
CompTIA Certifications

CompTIA Linux+ CompTIA Server+

Linux+ is an internationally Server+ confirms the technical

recognized credential validating knowledge and skills required to
baseline competencies required support and secure server hardware
for Linux administrators. and software.
Learn more. Learn more.

STEP
2
Partner Certifications
CompTIA certifications establish a baseline foundation of skills that you can build upon with other vendor or technology-specific certifications.

CompTIA Learning and Training

CompTIA offers everything you need to prepare for your certification exam. Explore Learn more
training developed by CompTIA with options that fit various learning styles and timelines.
Whether you prefer self-study or classroom training, CompTIA has you covered.

CompTIA IT Career Path

 Certifications • Training • Store

IT Support Specialist Certifications

Beginner Intermediate Advanced Certifications

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Beginner

CompTIA ITF+ CompTIA A+

IT Fundamentals (ITF+) is an A+ is the starting point for a career

introduction to foundational in IT. The performance-based exams
technology knowledge and skills certify foundational IT skills across
Learn more. a variety of devices and operating
systems.
Learn more.
Intermediate

CompTIA Network+ CompTIA Security+

Network+ certifies the essential Security+ provides a global benchmark for

skills needed to confidently design, best practices in IT network and operational
configure, manage and troubleshoot security, one of the fastest-growing fields
wired and wireless networks. in IT
Learn more. Learn more.
Advanced

CompTIA Linux+ CompTIA Server+

Linux+ is an internationally Server+ confirms the technical

recognized credential validating knowledge and skills required
baseline competencies required for to support and secure server
Linux administrators. hardware and software.
Learn more. Learn more.

CompTIA Learning and Training

CompTIA offers everything you need to prepare for your certification exam. Explore Learn more
training developed by CompTIA with options that fit various learning styles and timelines.
Whether you prefer self-study or classroom training, CompTIA has you covered.

CompTIA IT Career Path *CompTIA | Lightcast | U.S. Bureau of Labor Statistics. *Average Annual Salary: Many factors influence salaries, including location, job level, specialty skills, years of
experience and more. **Annual Job Postings: These cover the 12-month period ending October 2022 and are a proxy for employer demand. Many employers don’t
specify any years of experience in job postings. †Job Growth Above National Average: 10-Year projected job growth rate above the national rate (2022-2032).