Class No Topic Question Answer Assignments

1 Servicenow Definition Define ServiceNow

2 what is ITSM
What is Incident
Explain incident managment life cycle
What is a ticket
3 Platform Overview What isGlobal Search
Filter Navigator
Slush Bucket
Related list
Application Module
3 main ServiceNow Instances
SDLC Method
ServiceNow Job Roles
ServiceNow Versions & Stats
4 User Administration User
Group
Role
Impersonation and who can impersonate
Delegate and what options
Important Roles
Diff b/w itil vs itil_admin
security_admin
admin role use
what is the best practice to add user to role
what is subscrption - License managment
how to know which role is attached to an application
how to know servicenow version and where the servicenow database located
what is slush bucket
what is the difference between application and module
How to add missing Related list in form
from servicenow team , what is your day to day work on user administration
tell last 10 servicenow versions. what is current servicenow version and with which version you started you career on servicenow
what is history & favorates option
what is the difference of current servicenow with last two versions

5 DataBase & Tables Explain Database with Example

Define Table with Example
List out all Important User Admin Tables

6 Tables & Columns Creation How to Create Table

About 6 default Column
what is Reference field
methods to create choice filed
number field creation
what is number padding
what is the diff b/w List and Reference Field
what column types you are aware
what is sequence or order, why we give 100,200
what is update set and how to create
What is section and how to create
what is journal input field and its behaviour
how to get the activities
how to design a form
what is diff b/w form design and layout
what is views and how to create a views
what shortcuts you use to make ur work faster
what is diff b/w .do & .form
what is sys_id and significient ?
how to create a choice field and what are the ways we can use to create
in tables , the following topics will store (tables , columns , choices, application , modules, dictionary override)
what are the ways to create a table
what is Extend table and explain with example
explain task table
what is the difference between Inactive vs delete record ? HOW to recover a delete record
what is dictionary override and explain with 5 examples

7 Application & Modules How to create an application and Module

how to restrict an application or module to some set of people
What is filter and explain with example
what is condition builder
what is seperator type in module creation
what is the use of sequence or order in servicenow

8 Dictionary Attributes Explain Below Attributes with Examples

Mandatory
ReadOnly
Display
Max Lengh
Dependent Field
Calculated Value
Default Value

9 Reference Qualifier What is RQ - Example with 5 examples

Types of RQ - Simple - Advance - Dymanic
 Difference between these 3 types of reference qualifiers
What is the limit of condition builder in RQ
11 UI Policy UI Policy
UI Policy Actions
what are the 3 actions can be done using UI policy
What are GLOBAL, Inherit , Reverse if false , On Load
what is UI policy Related List and purpose
what are the all tables that UI policy concepts will store
what happens if we create two update sets with same condition?

10 Update sets What is update set

Move update set (via XML) & Explain the process
Moe update set with data source method and explain the process
What are 3 states of update sets
what is default update set
what is merged update sets
what is parent option in update set page (Batch Update sets)
Explain Preview issues with an Example
what is backout
update set best practices
update set limitations (what will capture , what will not capture)
update set tables
how to move updates from one update set to another update set
when we do backout , when we do state=ignore
how many update set you created so far?
for a story, how many update sets you will normally create
what is versions concepts in servicenow platform and how is involved with update set topic

11 Scripting Introduction what is client server model

explain client side scripting with examples
Explain server side scripting with examples
12 Client scripts what are the types of client script and explain each one with 3 examples
13 GlideForm Cover all the methods of g_form with examples
14 GlideUser Cover all the methods with examples
what is the difference between hasRole vs hasRoleExactly
What is the difference b/w client script vs ui policy
which one will run first, client script or ui policy
how to run a client script on loading time
what is newValue oldValue isTemplate isLoading
How to hide or show sections
Difference of setVisible & setDisplay
how to get UI action name from client script
15 Business Rules what is BR and it types, Explain BR types with examples
what is the difference between After BR and Async
what is Global BR
What is Query BR
16 GlideRecord what is the use of CAN operators in GlideRecord
what are the filter methods avaialble in GlideRecord (explain with examples)
difference between hasNext next _next (query _query)
what is setWorkflow
what is autoSysFields
what is current and previous
17 UI action what is UI action, Explain with example
how to call a UI action from clientside
what is the use of client callable option in ui action page
how to trigger a UI action from script
explain 5 examples of ui actions with scripting logic
18 scheduled jobs what is scheduled job, explain with 5 examples
will scheduled job capture in update set
how to move schedule job from one instance to another
what is on demand scheduled job
what is the difference between scheduled job vs fix script
19 Fix Script what is Fix script, Explain with examples
what is the difference between fix script vs background script vs scheduled job
20 background script what is the BG script and use
if we run anything via background script, can it be rolledback
Difference between BG script vs BR vs Scheduled job vs fix script
21 Display BR what is Display BR and explain with examples
when display BR will run
what is g_scratchpad and how to use it , explain with example
22 Script Include What is script include, Explain with examples
Difference between script include vs BR
how to call script include from client side
how to call script include
what is class and function, expalin with examples
what is array and expalin few array operators
what are the types of script include
what client callable option in script include page
23 Dynamic Reference Qualifer what is dynamic ref qualifer and explain with examples
24 Data Policy what is data policy and explain with examples
what is the difference between ui policy and data policy
what actions can be done using data policy
what are the rule need to follow to convert ui policy to data policy
25 other scripting questions
scripting best practices
why current.update() is not good practice to use
why current and previous will not work in async BR
what is DOM
 why cannt we use global BR and Global Client script
what is callback function and why we need to use when we write script using 'getReference'
what are the scripting options available that get the data from server side to client side
what we should avoid using display br
How many client scripts you written and give minimum 10 examples
how many BR's you developed so far and explain with examples
will current and previous works in async br? what is the alternative
how you troubleshoot client script if fails
how you troubleshoot server side script if fails
which one will run first , client script or server side script
how many scripts you written so far
what is query business rules, expain with examples

26 Service Catalog what is service catalogs and expalin with example

what is selfservice
what are the ticket creation channels
what is the latest catalog item created by you and explain the flow and purpose
what is catagory
what is catalogs option in cat item page
what is variables and explain few important types
what is variable sets
what is the main use of variable sets, explain with example
what is single row and multi row variable set
how you read values of multi row variable set
if we create a ui policy or client script on variable set level OR catalog item level - what is the difference
what is the catalog ui policy and difference between normal ui policy to cat ui policy
what is the catalog client script and difference between normal client script to cat client script
explain the options in catalog ui policy page
explain the option in catalog client script page
what is user criteria
how to limit the access of a catalog items
what is available for or not available for?
how many catalog items you created & explain few.
can we attached two categories for one catalog item
what is the difference between available for vs not available for
where are the places "user criteria" will be used.
What is Content Item & Explain with examples

27 Record Producer what is record procuder, explain with Example

what is the difference between catalog item vs record producer
can we attach a workflow to a record producer
can we trigger a workflow from record producer
how to read variable value from record producer script
what are the way you can map variable value to filed value of the record which is going to generated using record producer
how many record producers you created so far in your carrier

28 Order Guide what is order guide and explain with example

what is the difference between order guide vs catalog item
what is 2 step or 3 step process
what is cascade variable
what is rule base and explain with example
what is ignore mandatory evalutions
how many variable sets you created in your career

29 Workflow what is workflow

what is checkout and publish
what is begin and end
in which table, workflow will run as per request fullfillment process
what are the activities you know
how many workflows you created so far
Expalin below activities
approval user
approval group
approval action
approval coordinator
if switch wait for condition
timer
what is the difference between "create task" & catalog task
how to create notification from workflow
what is parellal activities and what is the known issue with parellal activity
what is branch and join
what in turnstile and rollback
what is run script activity
what are the automations you have done using workflow
what is the difference between workflow vs flow designer
what is subflow
how to call a value from activity to activity
how to pass a value from main flow to subflow
what is stages
what is workflow_scratchpad
Expalin automation process of group membership from workflow
Explain automation process of user administration from workflow
Explain Automation process of group administration process from workflow
how is the complex workflow you have created and what is the complexity in it
what kind of issues you faced from workflow
what is workflow versions
what are the main tables of workflows
 what are the tables that stores information about service catalog concepts
what is the meaning of "self service"
what are the channels to create a ticket

30 Integration - ETL what is the integration and explain with examples

what is data source and what are the types of data sources available, explain with examples
expalin the process of ETL process in servicenow
what is imporset
what is trasnform maps
Expalin transform scripts and types with examples
what is coalesce and it is options
can we set coalesce for multiple mappings
what are the types of transform maps or how many ways we can map?
what are the common issues you found in data loading
explain LDAP integration
what are the option available in transform map page and explain in details (run business rule.....etc)
In transform script , what is ignore and error parameters
In transform script, what is source and target
how to enable logs in transform script
how to transform only INSERTS while doing transforming the data

31 Web services what is a web service

what is end point
what request and responce
how to generate a web service from servicenow
how to test a API or end point
what is postman and how you use it
what are rest methods and use of each
how to do instance to instance integration
how to do instance to jira integration
what is rest message and rest method
how to involve a rest method from script
how to involve a soal message or soap method from script
What is API and Explain with examples
what MID server and uses
what are the common integration failures and how to find and resolve them
what is the difference between PUT and PATCH
what is REST API Explorer
what is the difference Between SOAP and REST
how much time the the data will be available in import set tables. how to setup clean up of import set data for every two days
what are the type of authentications
what is the oauth authentication
what is JsonStringfy
which format the integrations will use to trasnfer the data
what is integration and what is spoke
explain few spokes
what are the return codes of REST end point
what is 400 and 401 error codes
what is 200 ad 201 error codes
what are query parameters in rest message
what is the difference between query parameter and path parameters
what port LDAP will use
what is SSO and expalin with examples
how to troubleshoot the integration issues
what is execute and executeAsync

Apart from ITSM , what other modules you are aware of?

Other Questions ITIL what is incident managment and explain life cyle
what is problem managment and explain life cyle
what is change managment and explain life cyle
what is knowledge managment and explain life cyle
what are the types of change managment
what are the types of problem managment
what is the difference between incident managment vs major managment process
what is ITIL vs ITSM
why we need itil certification
what are other ITSM tools available in IT industry
what is service desk
what is tier 1 tier 2 tier 3 projects
what is agile methodoly
what is the differnence between waterfall method vs agile
what are the SDLC methodologies are available
what is scrum master role
Explain the components of Story application
Tell about yourself HR Questions (same question + below)
what are your strengths and weeknesses what is current salary
what is your next 5 years Goal expectation what is expected salary
what do you know about my company how soon you can join
why you are leaving your organication what is your official notice period
how you faced your complex scenario in your previous job why you are changing company
what is job role and your exactly roles and responsibilites why my company
if you find something new to do in your new job, how much adoptive you are? what is salary structute
what position you are expecting in new job do you have variable pay
what kind of implementations you did in previous engagment is your salary fixed or variable salary
what methodoly you followed in your company why we need to hire you
you did any automations or any value added activities in your company if other company gives more salary, will you consider that?
do you have any other offer in hand
if you leaving your company within less time, Why you are leaving soo soon?
Day 1 Assignment:

# Demo : https://www.youtube.com/watch?v=ZAPqS96ogfc
# servicenow - PDI (https://www.youtube.com/watch?v=Dg9z-MSOYZM)

# Day 2 Assignment:
what exactly:
process
communication: meetings & email
tools
ticketing tool.....

# Day 3
#1: Provide access to below of my new users
https://dev145851.service-now.com/

Tejaswi A
Kiran B
Jagan C
Lokesh D

admin -

#2: Create a group "sap fico support"

#3: Make all users are part of this group "sap fico support"

# 11th Mar 24-Assignment

Assignment #5

Scenario: provide a incident application access to user.

take one user - > add him to itil role -> check the access using impersonation option.

# 20th Mar 24-Assignment

#Assignment 1:
choice second method
date
date time
time
true/false
file attachment
List
NUMBER

# Assignment 2: table: incident

create a new field named "B32 Incident reference"

type: string.
Max length: 100

# 21st Mar 24-Assignment

Assignment #1:
# 10 incidents - 10 issue - categories - prioriry

# Design your forms?

 # 22nd Mar 24-Assignment

> Assignment 1

Notes:
Work Notes
Customer Notes + activities (filter)

Related ticket & closure information

Related incident
closure notes
closure code

> Assignment 2

>>> Views - sys_ui_view

Mobile -
End user view - abc

> Assignment 3

Attributes:
Mandatory

# your table : caller and justication

# incident table : category = mandatory
# change table : description = mandatory
# problem table : Service Offering = Mandatory.

# Assignment 1
Application & Module Creation
seperator
Filters

#Assigngment 2
Record your "tell about your self & your experince" Audio/Video. Send it for review (Video is preferrable for better results)

#Assignment 3:
Application &Module Make Number Field Read ONLY on our table.
Assignment:

> Setting the default values

> under the Display
Default Value > on incident table , get the logged user as caller.
#Assignment:
#1 : Assignment group - Assigned to
#2: Requirement# Create a new choice for sub category called "Application"
and only show when category = software.
Dependent Value #3: category and sub category.
"#1 Assignment:
Agile Development 2.0
Id: com.snc.sdlc.agile.2.0

#2: ON change form, for requested by field,

show only active users (dont allow to select inactive users).
limit without email

#3:
Reference Qualier Move update set from dev to test."
Update sets move with xml method
move with update source method
Assignment : Stay
State -
new inprogress closed cancelled resolved onhold

new reason
in progress reason
closed reason
cancelled reason
resolved reason
UI Policy on hold reason
when active field changes ,
if the value is true - keep the description value as "active = true"
Client scripts Types if the value is false - keep the description value as "active = false"
 Practice all the below functions:
addDecoration
removeDecoration

addInfoMessage
addErrorMessage
clearMessages

addOption
RemoveOption
clearOptions
G_form #1
#Assignment:

In the incident form,

based on the category selected , set the assingmnet group respectively

Catagory:
Inquiry / Help - service desk
hardware - hardware
software - software
network - network
database - database

clue:
client script
type: onChange
field: category

# Assignment:2
Email field Validating:
email id:

[email protected] - right syntax

skfacts.itcareers@gmailcom - bad syntax
skfacts^[email protected]

before @ (allow only A-Z a-z numbers ._)

after @ (a-z .)

Clue:
RegEx

#Assignment 3:

Practive getValue - setValue

getUnique value and getTableName

G_form #2
G_form #3 Practive all 36 scenarios shared
G_user how a field only for itil users using client script