SELLER API
GUIDELINE
Seller API
2
INTRODUCTION
Tokopedia Seller API is an integrated open platform,
which provides end-to-end API functions that aims
to help sellers to manage their shop easier by
integrating with third-party enablers or their system
through open API service. Using these interfaces,
Tokopedia partners could integrate with the
platform to add functionality easily.
Ease of Integration
TOKOPEDIA Integrate the system you have with tokopedia
stores without hassle
SELLER API Security Framework
SERVICES Connect safely with us with security framework
implementation using authentication method
Developer Accounts
Use the API Calls from Tokopedia to test your
account and data easily
3
TOKOPEDIA OPEN API
WEBSITE PORTAL
Access technical guidelines and get
news update regarding Tokopedia
Open API Services.
VISIT NOW
4
TOTAL # OF SHOPS USING OPEN API SERVICES
99 PARTNERS
THIRD-PARTY
~30K SELLERS
AS OFFICIAL STORE & POWER MERCHANT
10 API
MODULES
- WITH -
STAND OUT and onboard
~800 sellers using open
59
API services on monthly
APIENDPOINTS basis.
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FIVE REASONS WHY YOUR SHOP NEED INTEGRATE API
Your store often skips
incoming orders.
Need synchronizing data
automatically to the
system that you have
There are a lot of daily
orders coming
Omni Channels → sells on
many other marketplace
besides Tokopedia
Your store has many
SKUs / Variants that
need to be managed
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ACCESS TECHNICAL DOCUMENTATION
TOKOPEDIA OPEN API MODULES https://developer.tokopedia.com/openapi/guide/#/
Product Order Logistics Shop Category
Management Management Management Management Management
Seller Chat Webhook Campaign Login with
Statistic Management Notification Management Tokopedia
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ACCESS TECHNICAL DOCUMENTATION
TOKOPEDIA OPEN API FEATURES https://developer.tokopedia.com/openapi/guide/#/
PRODUCT ORDER LOGISTIC SHOP CATEGORY
● Get Products ● Get All Orders ● Request Pickup ● Get Shop Info ● Get All Category
● Get Variants ● Get Order Details ● Print Shipping ● Update Shop ● Get Category
● Create Products ● Accept Order Label Status Recommendation
● Check Create (ACK) ● Get All Logistics
Product Status ● Reject Order Info
● Edit Products (NACK) ● Update Logistics
● Check Edit ● Update order Status
Product Status status
● Delete Product ● Order Reject
● Update Price Only Reason
● Update Stock Only
● Set Active/Inactive
Product
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ACCESS TECHNICAL DOCUMENTATION
TOKOPEDIA OPEN API FEATURES https://developer.tokopedia.com/openapi/guide/#/
STATISTICS CHAT NOTIFICATION MULTI ORIGIN LOGIN
● Get Shop ● List Message ● Register ● Update Stock by ● Auth SDK Android
Performance ● List Reply ● Order Notification Warehouse ● Auth SDK iOS
● Get product ● Send Reply Data ● Update Price by
statistics ● Chat Notification Warehouse
● Get transaction Data ● Get All Orders by
statistics ● Request Warehouse
● Get buyers Cancelation from
statistics Buyer *Notes:
● Notification Data Selected partner
only
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GENERAL QUESTIONS
Open Platform
10
HOW TO REGISTER?
OPEN API REGISTER FLOW
REQUEST FORM → REGISTER NOW
11
MAR
K04
Pre-Integration Workshop (Bi-weekly every Monday via Google Hangout)
1 Webinar Workshop will be held together with several partners to share common knowledge about
Tokopedia's open API and how to use our documentation. The goal is to accelerate our API's
What is our
end-to-end During Integration Support Session (2 weeks via Whatsapp Group)
2
experience to
Working group via Whatsapp between partner & our engineer to intensively guide our tech partner
during integration. The working group will be held to ensure integration completion within 2 weeks.
The Whatsapp group will be closed after 2 weeks.
support API
Integration? 3
Post-Integration (Ticket Support System)
After 2 weeks, every issue regarding the integration can be raised through our Ticketing System. Our
team will actively answer and handle all issues from there.
Slide 11
/
12
MAR Tokopedia will provide several credentials to partners/sellers for
K04 manage shop through API. Below the mandatory credential:
FSID Client ID Client Secret
Fulfillment service ID is Public identifier for a secret known only to
your organization ID apps, can be likened application and the
recorded to Tokopedia with username. authorization server
What is API
Credentials Partners/sellers requires to get the access token via endpoint
and what it authenticate by provide client ID & client secret. This access token
will expire after 1 day, and you need to re-authenticate again. All of
can be used
Tokopedia endpoint requires this access token & FS-ID to work
for? properly, otherwise you will get 401 Unauthorized.
Slide 12
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13
MAR Only Official Store and Power Merchant can connect to
K04 Tokopedia Open API
Official Store Power Merchant
1. Can integrate directly 1. Can’t integrate directly
through their system/app and must subscribe
What kind of or subscribe third-party third-party enabler
shops that enabler services. services.
can integrate 2. Can access all API 2. Only several API modules
modules and features and features that can be
to Tokopedia 3. Integration process will used
Open API? supported by dedicated 3. No integration support
engineer if needed.
Slide 13
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14
MAR Currently, we have collaborated with ~90 partners
K04 to help Tokopedia sellers expand their business
Which
3rd-party
partner
services can
+ 40 MORE
be used by
sellers?
Slide 14
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15
MAR Please direct any further questions through
K04 Tokopedia Open Platform Service Desk REPORT NOW
I have an
issues
regarding the
API. How can *SLA Response Time → 3 Hours
Defined as the amount of time between when partners first create an issue report and when we
I solve it? actually respond and lets the partners know that we’ve currently working on it.
*SLA Resolution Time → 3 Days
Defined as the amount of time between when the partners first create an incident report and
Slide 15 when that problem is actually solved.
/
16
MAR
K04
VIA VIA VIA
How do I API WEB PORTAL WHATSAPP GROUP SLACK CHANNEL
know if there
On this web portal, we provide When we have plan to system Give update to our internal
news and update section which downtime or major issues stakeholders who using our
are any API
contains all information occurs, we blast the information service (Toko Cabang & Mitra
regarding API improvements, API through partner’s Whatsapp Tokopedia).
new features, also our plan to group so they will aware and
updates or deprecates the specific API. We quickly anticipate if something
also adding newsletter happens regarding the
new feature? subscriptions features, so if there
any API updates it automatically
integration with Tokopedia.
sends to partner’s email.
Slide 16
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17
- THANK YOU -
Open API
