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It's a good thing

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120 views3 pages

Written Document

It's a good thing

Uploaded by

peterwanjiru2614
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

© 2024 TVET CDACC

LEVEL 6
Demonstrate Communication Skills
July/August 2024

TVET CURRICULUM DEVELOPMENT, ASSESSMENT AND CERTIFICATION


COUNCIL (TVET CDACC)

WRITTEN ASSESSMENT
TIME: 3 hours

INSTRUCTIONS TO CANDIDATE
1. This paper has two sections A and B
2. Attempt questions in each section as per instructions given in the section.
3. You are provided with a separate answer booklet.
4. Answer all questions in the answer booklet.
5. Marks for each question are indicated in the brackets.
6. Do not write on the question paper.

This paper consists of THREE (3) printed pages


Candidate should check the question paper to ascertain that
All the pages are printed as indicated and that no questions are missing.

Page 1 of 3
© 2024 TVET CDACC

SECTION A: (40 Marks)


Answer all the questions in this section. Marks are indicated in bracket

1. Your company is launching a new benefits package. Describe FOUR strategies that you
will develop for effective internal dissemination of this information to ensure all
employees are aware of the details. (4 Marks)
2. A new employee with a visual impairment joins your team. State FOUR ways you will
adapt your communication strategies to ensure they are included and feel comfortable
(4 Marks)
3. Your school is facing a crisis situation (e.g., exam leakage). As the public relations
manager which FOUR strategies can you effectively use to communicate with both
internal and external stakeholders during a crisis? (4 Marks)

4. Describe FOUR mechanisms that you can use to enhance effective group interaction
during collaborative activities . (4 Marks)
5. Explain FOUR signs that might indicate that a client might need additional information
during communication. (4 Marks)
6. During a research presentation you are required to use bar graphs and other charts to
illustrate your work. Explain FOUR benefits of using visuals (charts, graphs) during a
presentation. (4 Marks)
7. Company X has acquired high speed internet connection in order to communicate
effectively with its customers. Outline FOUR challenges company X can encounter
when using the Internet to communicate. (4 Marks)
8. Poorly-worded or inefficient emails or hastily presenting inaccurate information result
in communication breakdown due to this communication barriers. State any FOUR
barriers to communication process. (4 Marks)

9. Reports serve as logical presentation of facts and information in organizations.


Highlight FOUR roles of reports in an organization. (4 Marks)

10. A team working on a complex project, but information barriers prevent them from
collaborating effectively. Explain FOUR reasons why communication is the cornerstone
of success in any organization: (4 Marks)

Page 2 of 3
© 2024 TVET CDACC

SECTION B: 60 MARKS
Question No. 11 is compulsory. Answer any other TWO questions

11. You are a hiring manager preparing for an interview with a potential candidate for a
marketing position.
a) What are FIVE appropriate communication strategies can you employ to
ensure a successful interview? (10 Marks)
b) You are delivering bad news to a candidate who was not selected for the
position. How can you use effective communication techniques to convey
this message with empathy and professionalism? (10 Marks)
12. As a manager for company X you are preparing for a weekly team meeting. Explain
clearly how you can ensure the meeting has clear objectives, a defined agenda, and
stays on track to achieve desired outcomes. (20 Marks)
13. A group discussion is like a big chat with a purpose. You have been appointed the class
representative and you are supposed to form groups in the class to use in class
discussion on topics about communication skills.
a) Describe the various stages of group formation you will undergo to
effectively form the groups. (10 Marks)
b) Discuss the different active listening skills you will encourage group
members to use in the groups. (10 Marks)

14. As the product manager you have been tasked with launching a new company product
to a new market. To ensure the market is aware of the product and its benefits, how can
you select the most appropriate communication channels to reach your target audience.
(20 Marks)

THIS IS THE LAST PRINTED PAGE.

Page 3 of 3

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