Unit

1 Communication Skills - II

Session 1: Methods of Communication

Q Spot CBSE
Page-10 1. c) Discussion 2. Verbal, Written, Non-verbal and Visual
Page-11 b) Non-verbal communication

Assess Yourself
Page-11 1. b) To keep a record of communication 2. d) All of these
Page-14 1. a) Positive b) Positive c) Negative d) Negative
Page-15 1. Nonverbal communication is the communication without the use of spoken
language which includes gestures, facial expressions, posture, touch, space,
eye contact, paralanguage and bodily position (known collectively as “body
language”), as well as unspoken understandings and presuppositions, and cultural
and environmental conditions that may affect any encounter between people.
2. Traffic Signs, Charts, diagrams and graphs.
Page-16 1. a) The speaker is likely expressive, enthusiastic, and engaged in the
communication, emphasizing points or conveying emotions.
b) The speaker may be lacking confidence or feeling nervous, as avoiding eye
contact can be a sign of discomfort or anxiety.
c) The speaker is likely confident, engaging, and interested in connecting with
the audience, creating a more dynamic and interactive presentation.
2. Two ways in which a speaker can build a rapport with the listener:
Maintain Eye Contact: Establishing and maintaining eye contact creates a sense
of connection and trust between the speaker and the listener.
Primary Focus: Keep your audience as your primary focus and do not let the
reaction of audience affect you.

Session 2: Feedback
Q Spot CBSE
Page-17 1. Communication is defined as the interchange of thought or information between
two or more persons to bring about mutual understanding.

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 2. There are seven key elements of a communication process—Sender, Encoding,
message, communication channel, receiver, decoding and feedback.
Sender: is the person who sends the initial message.
Receiver: is person who receives the message sent by the sender.
Page-21 1. a) Descriptive
Assess Yourself
Page-22 After listening to a speech on the evils of eating junk food, feedback examples in
different categories could be:
1. Specific Feedback: "I appreciated the statistics you provided about the impact of
junk food on cardiovascular health. It made the issue more tangible."
2. Non-specific Feedback: "Good job on the speech. I found it informative and
interesting."
3. Evaluative Feedback: "Your presentation was compelling, and it effectively
highlighted the importance of making healthier food choices."
4. Descriptive Feedback - Oral: "The way you explained the consequences of
consuming excessive junk food really grabbed my attention. It was clear and
easy to follow."
5. Descriptive Feedback - Written: "Your speech was well-structured, and the use
of visuals added to the overall impact. I particularly liked how you engaged the
audience with real-life examples.

Session 3: Barriers in Communication

Q Spot CBSE
Page-25 1. c) Financial barrier
2. (Any four) Physical, Cultural, Gender, Perceptual, Emotional, Language,
Interpersonal, Physiological and Organisational barriers
3. (Any two) Physical barrier-Open Offices, Cultural barrier-Respect and
accommodation, Gender barrier-realise, accept and respect each other, Perceptual
barrier-Be clear and keep an open mind, Emotional barrier-conscientiously develop
emotional intelligence skills, Language barrier-use technologies with translators and
learning tools, Interpersonal barrier-communicate more with others, Physiological
barrier-medical attention and use of gestures and Organisational barrier-promote
more inclusive and collaborative work environment.
Assess Yourself
Page-23 1. Barrier in communication
Page-24 1. Perceptual 2. Emotional/Psychological
3. Respect and accommodation 4. gender
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Page-25 1. c) Financial barrier
2. a) Respecting each other’s differences b) Using a translator
3. Possible common communication barriers when moving to a new city or country
could include:
• Language differences: Difficulty in understanding and expressing oneself in
a new language.
• Cultural differences: Varied customs, norms, and communication styles.
• Non-verbal cues: Different interpretations of gestures, body language, and
facial expressions.

Session 4: Principles of Effective Communication

Q Spot CBSE
Page-29 (Any four)
Concreteness: Messages should have concrete information backed by facts and
figures, avoiding ambiguity and misinterpretation.
Courtesy: Respectful communication enhances effectiveness. Balance formality
with informality, show courtesy, and consider the receiver’s feelings and perspectives.
Correctness: Use grammatically correct language to convey professionalism and
gain acceptance from the audience.
Clarity/Coherence: Be clear and concise in conveying the message, emphasizing
one topic at a time to avoid confusion.
Conciseness: Be brief and comprehensive in conveying the message without
unnecessary repetition, saving on cost and time.
Consideration: Know your audience well, be considerate, and adapt your approach
based on the audience's mood and needs. Show interest and include the audience in
the communication.
Assess Yourself
Page-27 1. c) As far as possible, for its role in non-verbal communication
2. b) Face-to-face communication
Page-29 1. visual 2. concrete 3. empathetic
4. complete 5. Courtesy

Session 5: Writing Skills

Q Spot CBSE
Page-36 d) Them

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 Assess Yourself
Page-30 Answers given in the book on same page
Page-32 (Any five)
1. In other words: She prefers coffee over tea; in other words, she's a coffee
enthusiast.
2. To put it in other words: The project is challenging; to put it in other words, it
requires significant effort.
3. In order to: We need to complete the assignment in order to submit it on time.
4. To that end: We're implementing new strategies to improve efficiency; to that
end, we've hired a consultant.
5. That is to say: The dress code is business casual, that is to say, no jeans or
sneakers.
6. What's more: The presentation was informative, and what's more, it captivated
the audience.
7. As well as: She enjoys outdoor activities such as hiking and biking.
8. Coupled with: His dedication, coupled with his skills, makes him an invaluable
team member.
9. Not only … but also: The new software not only enhances security but also
improves user experience.
10. To say nothing of / Not to mention: His achievements are remarkable, not to
mention his contributions to the community.
11. On the other hand, / Having said that: The project has its challenges; on the other
hand, it offers valuable learning opportunities.
12. Then again / That said: The plan may face obstacles, but then again, it could lead
to substantial benefits.
13. With this in mind: Plan your schedule wisely, with this in mind, to avoid
unnecessary stress.
14. Provided that: You can join the team, provided that you meet the qualifications.
15. In view of / In light of: In view of recent developments, we need to reconsider
our strategy.
16. All things considered: All things considered, the proposal presents a viable
solution.
17. And above all: The team values collaboration, creativity, and above all, integrity.
Page-33 1. a) A camel can store food in its hump to last for three days.
b) The camel is called the ship of the desert.
c) The camel protects its hooves from the scorching heat of the desert.
2. Example: In the heart of the serene forest, a gentle breeze rustles the leaves,
creating a melody that soothes the soul. (Declarative) As the sun sets behind

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 the towering trees, casting a warm glow over the landscape, take a moment to
appreciate the beauty of nature. (Imperative) Have you ever wondered about the
secrets hidden within the depths of the ancient woods? (Interrogative) Ah, the
magic of the wilderness – an enchanting realm where every rustle and chirp tell
stories of a world untouched by time! (Exclamatory)
Page-33 Having found the forgotten shell collection, Tim and Tom returned home. They
stopped when they saw their worried mother pacing the walkway, waiting for them.
Had the return to the beach been worth it? They braced themselves for a volley of
questions. Why hadn't they stopped to tell their mother before they ran out in search
of the shells? They did not have to worry long, though, as it was easy to play on their
mother's emotions and calm her down.
Page-34 a) In your opinion, who is India's best wicket-keeper? (Interrogative)
b) Dad asked if I could do without a new pair of sneakers. (Declarative)
c) Move out of my way! (Imperative)
d) Ken is an eager learner, isn't he? (Interrogative)
e) Wow! I really envy you. (Exclamatory)
f) He played the piano while we waited for the car to arrive. (Declarative)
g) What a sudden twist to the story! (Exclamatory)
h) My father prefers to stay home, but my mother loves to travel. (Declarative)
i) Please be quiet. (Imperative)
j) That was so thoughtful of you. (Declarative)
Page-35 1. b) After the direct object 2. c) A gift 3. b) Whom/
What
Page-36 1. a) Subject: IVerb: gaveDirect Object: bath Indirect Object: the dog
b) Subject: IVerb: bathedDirect Object: the dog
c) Subject: Clara Verb: bakedDirect Object: a cake Indirect Object: Jane
d) Subject: The cat Verb: chased Direct Object: the rat
2. a) Observe: verb Fast: noun (direct object)
b) Raj: proper noun (subject) Swims: verb Fast: adverb (modifying the verb)
c) My mother: noun phrase (subject) Fasts: verb Every Thursday: adverbial
phrase (modifying the verb)
d) Raj: proper noun (subject) Is: linking verb A fast swimmer: noun phrase
(predicate nominative)
Page-37 1. a) The fields were ploughed. - Passive voice
b) The song was sung by the school choir. - Passive voice
c) The books had been returned to the library. - Passive voice
d) Jessy baked a cake. - Active voice

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 2. a) Active voice - Change to passive: The mouse was chased by the cat.
b) Active voice - Change to passive: Very good results are expected by us this
year.
c) Active voice - Change to passive: My homework has been completed by me.
d) Active voice - Change to passive: The door had been closed by Sam.
Page-38 Example: “In the era of rapid technological advancement, our world has undergone
a profound transformation as innovations in communication and transportation have
effectively shrunk the globe.”

Test Yourself

Unsolved Question

A. Select the correct option:

1. c) completeness 2. c) closing paragraph 3. b) conjunctions
4. b) direct object 5. a) Conciseness

B. Give one word for the following:

1. Communication 2. Appositive 3. Encoding
4. Evaluative feedback 5. Cultural barrier

C. Match the following:

1. clarity – coherence 2. specific feedback - effective communication
3. simplicity and brevity – clarity 4. cultural barrier - respect and accommodation
5. evaluative feedback - judgmental

D. Answer these questions:

1. Offer advice such as maintaining eye contact, having a confident posture, and avoiding
fidgeting to convey professionalism.
2. A paragraph on the topic ‘Water – Are we, as a society, doing enough?’
Sample: As a society, the pressing question looms over us: Are we doing enough to
safeguard our most vital resource - water? In the face of escalating environmental
challenges, including climate change and population growth, our collective responsibility
to ensure water sustainability has never been more critical. While progress has been made
in raising awareness about water conservation and implementing measures to address
pollution, the scale of the issue demands a more comprehensive and sustained effort.
Access to clean water remains a global challenge for millions, and the depletion of water
sources poses a severe threat to ecosystems. Urgent action is required, not only at the
individual level in terms of responsible water usage but also through policy initiatives
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 and technological innovations. As a society, we must reevaluate our practices, invest in
water-saving technologies, and enact policies that prioritize the equitable distribution of
this precious resource. Only through a united and concerted effort can we hope to ensure a
sustainable water future for generations to come.
3. Barriers may include fear of judgment or authority. To overcome them, an individual can
build rapport, express concerns, and seek clarification.
4. Dos: Be clear and concise, use appropriate body language.
Don'ts: Avoid jargon, don't slouch or appear disinterested.
5. The Importance of Feedback in Communication:
• Provides insights into the effectiveness of communication efforts.
• Highlights strengths and identifies areas for improvement.
• Cultivates openness, trust, and mutual respect.
• Fosters continuous dialogue and collaboration.
• Guides individuals in setting goals and improving skills.
• Reinforces positive behaviours and provides actionable insights for improvement.
• Minimizes misunderstandings and communication breakdowns.
• Ensures alignment between intended and received messages.
• Integral to fostering a culture of continuous improvement within organizations.
• Encourages adaptability and innovation.

Competency/Application Based Questions

1. Barriers in Communication at a Global Meeting in Berlin:
• Language Differences: may arise due to diverse linguistic backgrounds.
• Cultural Variances: may impact understanding.
• Non-Verbal Cues: Differences in non-verbal cues and gestures could lead to
misinterpretation.
• Time Zone Challenges: Scheduling conflicts and time zone differences may affect real-
time communication.
2. Sample:
Hello everyone!
Exciting news – our school is organizing a trip to Goa! Here are the key points:
1. Clearness:
• Departing on [specific date], returning on [specific date].
• Packed itinerary: historical forts, pristine beaches.
2. Conciseness:
• Short and sweet – a perfect blend of fun and education.

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 3. Consideration:
• Info session on [specific date] for your questions.
• Your safety is our top priority.
4. Coherence:
• Coherent experience: cultural excursions, adventure activities, relaxation.
5. Correctness:
• Details in handouts today – double-check for accuracy.
6. Courtesy:
• Thanks for your enthusiasm – your positive attitude matters.
7. Completeness:
• Covered essentials; any questions? Reach out.
Get ready for Goa! Let's make this trip unforgettable together! Thanks for your
attention.

Competitive Examination Questions

1. a) is the picture not being painted by him?
2. a) I couldn't be moved to the hospital and was operated on at home by the doctor.
3. b) Especially surrogacy, has dramatically increased in recent years

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 Unit

2 Self-Management Skills - II

Session 1: Stress Management

Q Spot CBSE
Page-43 1. Mental
2. Stress is a natural physiological and psychological response to challenging
situations.
Page-47 1. d) All of these 2. b) Stress Management
Assess Yourself
Page-44 1. a) natural response to challenges
2. True 3. True
4. Puberty related hormonal changes and societal pressure are the examples of
environmental stress in young individuals.
Page-46 1. b) To recognise and respond to stress in a healthy way
2. False 3. True
4. Meditation benefits the physical healing process by increasing oxygen intake,
lowering the blood pressure, slowing both breathing and heart rate, and
improving immune function.
5. Setting specific and achievable goals using the SMART criteria is essential.
For example, committing to a ten-minute walk during lunch breaks four times a
week. Exercising with a friend not only boosts motivation and commitment but
also significantly improves mood and helps divert the mind from stressors.
6. Diaphragmatic breathing also known as deep or abdominal breathing. It is a type
of meditation which slows down the pace of breathing to help intake more of
oxygen to clear cluttered thoughts leading to improved physical and emotional
well-being.

Session 2: Ability to Work Independently

Q Spot CBSE
Page-51 1. Self-Regulation
2. Self-regulation is closely connected to the ability to work independently by
facilitating effective goal-setting, maintaining focus, adapting to changing
circumstances, managing emotions, and exercising impulse control for consistent
progress.
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 3. This indicates the ability to concentrate efforts on specific goals and objectives,
showcasing the self-management skill of focus (goal pursuit).
Assess Yourself
Page-48 1. c) Managing personal and professional tasks effectively
2. False
Page-49 (Any one) Self-aware, responsible, time management and adaptability skills.
Page-50 1. False 2. True
3. Knowing what we like and what we are good at is really important for making
decisions. It helps us understand ourselves better. When we match our real
interests with what we are good at, it makes decision-making easier. This way,
we can make choices that truly connect with who we are, making our lives more
satisfying.
4. Self-awareness can be manifested in three ways (mention any one):
• Indexical (expressed through first-person pronouns like ‘I’ and ‘me’)
• Detached (leading to improved behaviour)
• Social (helping in dealing with interpersonal and social challenges)
Page-51 1. b. A student studying for parental approval and recognition
2. True
3. One can cultivate self-motivation by identifying his/her likes and dislikes,
defining goals, planning to achieve goals within a realistic timeframe, and
consistently working towards them.
Page-52 1. False 2. False
3. Self-regulation helps in emotional regulation by managing emotions related to
setbacks, failures, and criticism. It ensures motivation and resilience in pursuing
goals, contributing to emotional stability and well-being.

Test Yourself

Unsolved Question

A. Select the correct option.

1. b. Self-regulation 2. c. self-motivation 3. c. self-awareness
4. a. Self-awareness 5. b. Guilt 6. a. The stressful event
7. d. Body and mind

B. State True or False.

1. False 2. True 3. True 4. False 5. True

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C. Give one word for the following.
1. Motivation 2. Discipline 3. Mindfulness
4. Asanas 5. Focus

D. Answer these questions.

1. Prioritize tasks and set realistic goals, and practice relaxation techniques like deep
breathing.
2. Independence fosters efficiency and personal responsibility.
3. Autonomy, Flexibility
4. Improved performance and enhanced decision-making.
5. The primary goal is often to achieve profitability and business sustainability.
6. Reduced health issues, Improved work-life balance.
7. Organize yoga sessions, distribute informational pamphlets, and encourage participation.
8. Mobile age can increase stress due to constant connectivity, disrupting work-life balance.
9. Practice deep breathing, excuse yourself for a short break, or practice mindfulness.
10. Advantages: Flexibility, autonomy. Disadvantages: Isolation, potential lack of support.
11. Self-motivation, Discipline, Adaptability, Time management.

Competency/Application Based Questions

1. To help a friend prepare for the upcoming exams and relieve stress, consider the following
points:
• Encourage your friend to share their concerns and feelings.
• Help them organize a realistic study plan to cover important topics.
• Break down the material into manageable sections.
• Help in finding additional learning materials.
• Encourage self-care activities to manage stress, such as exercise or relaxation
techniques.
2. To present confidently and minimise stress, follow these points:
• Thoroughly prepare and rehearse your presentation in advance.
• Imagine positive reactions from the audience.
• Rehearse in front of friends or family to simulate the presentation environment.
• Seek constructive feedback to improve.
• Practice deep breathing to manage anxiety before and during the presentation.
• Focus on slow, steady breaths to stay calm.
• Remind yourself of your strengths and capabilities.
• Channel nervous energy into enthusiasm for the topic.

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 Unit
Digital Documentation
1 (Advanced)

Session 1: Styles in the Document

Q Spot CBSE
Page-104 1. a) Styles
2. Types of styles provided by a word processor are- (any four):
a) Paragraph Styles: These styles define the formatting for entire paragraphs,
including fonts, alignment, spacing, and indentation.
b) Character Styles: are applied to specific text within a paragraph. They
control individual text attributes like font, colour, and emphasis.
c) Page Styles: determine the layout and formatting of individual pages,
including margins, headers, footers, and page orientation.
d) Frame Styles: are used for text frames, graphic frames, and other elements.
They define how these elements are presented within the document. Also,
include borders, background,
e) Columns and wrapping type.
f) List Styles: control the formatting of numbered or bulleted lists, including the
type of numbering, indentation, and spacing.
g) Table Styles: define the appearance of tables, including cell borders,
background colours, and text alignment.
j) Cell Styles: are specific to spreadsheet application and determine the formatting
of individual cells, including text, borders, and background colours.
i) Drawing Styles: are specific to impress application to do the formatting of
shapes, lines, and other graphical elements used within the slides.
j) Presentation Styles: are specific to impress application. This includes
defining the font styles, background colours or images, bullet points, spacing,
and alignment for the text and content within the slides.
Page-108 1. b) Style 2. d. Character 3. a. Cell Style
4. Same as given earlier
Assess Yourself
Page-108 1. a) Styles
2. a) Both Assertion and Reasoning are true, and reasoning is the correct
explanation of the Assertion.

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 3. Styles in word processing refer to predefined sets of formatting options that
can be applied to text or objects. They include characteristics such as font, size,
color, alignment, and more. Using styles helps maintain consistency and makes
formatting changes efficient across a document.

Session 2: Inserting Images and Objects in a Document

Q Spot CBSE
Page-110 1. a) Transparency 2. b) Sharpen
Page-112 c) Crop
Page-114 a) Drawing/Shapes
Page-117 d) Group
Page-118 1. Arrangement
2. Anchoring in word processor refers to attaching or fixing an object (like an
image or table) to a specific position within the text, ensuring that it stays in
place even if you add or remove text before it.
Page-121 1. Alignment 2. Tile
Page-122 1. a) Wrap text 2. d) Optimal Page Wrap
3. Sanya can find text wrapping options:
i) Under the "Format" or "Picture Format" tab.
ii) Two text wrapping options in word processing software: - Square and Tight
Assess Yourself
Page-113 1. Width and Height 2. True
3. Cropping is the process of removing unwanted portions of an image, typically
starting from its edges or boundaries, to focus on a specific area or subject.
4. To resize an image, you can usually use image editing software or tools. Specify
the desired dimensions (width and height) to adjust the size proportionally.
Page-117 1. Fontwork 2. Graphical objects 3. True 4. False
5. Graphical objects refer to visual elements, such as shapes, images, or drawings,
that can be inserted or created in a document or presentation.
6. The Drawing toolbar is used to change and enhance these objects with colours,
patterns and other effects. in a document or presentation.
Page-117 1. The duration of an assigned group refers to the time during which the group
remains active or functional.
2. Yes, groups can be nested within other groups.
3. Actions applied to a group affect the relative position of individual objects within
the group, allowing for coordinated adjustments.

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Page-118 1. Grouping 2. Ctrl 3. Ungroup 4. False
5. Grouping helps by allowing you to treat multiple objects as a single unit, making
it easier to manage and manipulate them collectively.
Page-124 1. Optimal 2. Anchor 3. Wrap 4. False 5. False
6. True 7. True
8. Two types of objects on which text wrapping can be applied:
a) Images b) Shapes
9. Steps to apply the wrap:
a) Select the object (image or shape). b) Go to the Format menu.
c) Choose Wrap option. d) Select the desired wrapping style.

Session 3: Create and Use Template

Q Spot CBSE
Page-124 1. a) Template 2. False
3. Using Templates in a document saves time and ensures consistency in the
formatting and layout.

Assess Yourself
Page-127 1. Ctrl + Shift + N 2. My Templates
3. False 4. True
5. A template is a pre-designed document that serves as a model for creating new
documents with a similar design, layout, or structure.

Session 4: Table of Contents and Hierarchy of Headings

Q Spot CBSE
Page-128 1. A table of contents, simply called Contents or TOC, is a list, usually found on
a page before the start of a written work, of its chapter or section titles or brief
descriptions with their commencing page numbers. A good table of contents
should be easy to read, simple to use, organised and formatted, accurate, easily
accessible and should be given after the title and copyright page.
2. b) Table of Contents
Page-129 1. d) Table of Contents or Table of Contents and Index
Assess Yourself
Page-130 1. Indexes. 2. Table of Contents 3. High-level
4. True 5. False
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 Page-133 1. Edit Index 2. Styles 3. False 4. True
5. Styles in the Table of contents are used to control the formatting of the different
levels of headings and their corresponding entries.

Session 5: Implement and Print Mail Merge and Labels

Q Spot CBSE
Page-134 a) Mail Merge
Page-135 b) Data source
Page-142 c) Mail Merge
Assess Yourself
Page-143 1. a) Mail Merge 2. Data Source 3. False
4. True 5. True
6. The best advantage of the Mail Merge feature is efficiency and time-saving, as it
creates multiple documents with required information.

Test Yourself

Unsolved Question

A. Select the correct option.

1. c) Header 2. a) Styles Window
3. c) Print Merged Document 4. b) Drawing toolbar
5. c) Both of these 6. b) Ctrl
7. b) Optimal Page Wrap 8. a) Heading

B. State True or False.

1. True 2. True 3. False 4. False 5. True 6. True
7. False 8. False

C. Give one-word answer.

1. Standard Toolbar 2. Wrap 3. Fill Format
4. Table of Contents 5. Resizing 6. Alignment and Arrangement
7. Merge Fields 8. Subheadings

D. Short answer questions.

1. Graphical objects are images, shapes, charts, or any visual elements that can be inserted
into a document.

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 2. The wrap feature in word processing allows text to flow around a graphical object,
enhancing the document's layout.
3. Yes, you can insert images from the internet into your document by copying and pasting
or using the "Insert > Image" option.
4. The "Insert" menu gives you the option to add pictures, charts, and other graphical
elements to a document.
5. The default setting for graphical objects inserted in a document often depends on the
software but may include options like "Inline" or "Optimal Page wrap."
6. Grouping is a feature that allows you to combine multiple objects into a single unit,
making it easier to manage and manipulate them together.
7. Text wrapping can be applied to images and shapes as two types of objects.
8. Hierarchy refers to the arrangement or classification of elements in a system, often
indicating different levels of importance or relationships.
9. A Table of Contents is a document element that provides an organised list of sections or
chapters along with their page numbers.
10. Styles in Writer are predefined formats for text, paragraphs, and other document elements
that can be applied consistently throughout the document.
11. Mail merge is a feature that enables you to personalise and send bulk documents, such as
letters or emails, by automatically incorporating data from a database or spreadsheet into
each document.

Competency/Application Based Questions

1. Inserting a Symbol:
a) Place the cursor where you want the symbol.
b) In the menu, go to "Insert" > "Special Character" or "Symbol."
c) Select the desired symbol from the list.
d) Adjust options like font and subset if necessary.
e) Click "Insert" or "OK" to place the symbol in the document.
2. Inserting Text Art:
a) Go to the "Insert" menu.
b) Choose "Fontwork".
c) Select "Fontwork”.
d) Customise the text using Drawing object properties.
3. Applying Wrap to Elements:
a) Identify the element (image, shape) requiring text wrap.
b) Right-click on the element and choose "Wrap" option.
c) Select the desired wrapping style, e.g., "Before" or "Parallel."

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 4. Understanding Templates in Writer: (not in course)
a) A template is a model for creating documents.
b) To create a template:
i) Design the document with placeholders for variable content.
ii) Save the document as a template format (e.g., .ott).
iii) Customise styles, formatting, and elements.
iv) Use the template for consistent document creation.
5. Structuring Document Hierarchy:
a) Implement headings like "Heading 1," "Heading 2," etc.
b) Example:
i) "Heading 1": Main sections.
ii) "Heading 2": Subsections within Heading 1.
iii) Ensure hierarchy reflects content importance.
6. Handling Table of Contents:
a) To update, right-click on the TOC and choose "Update Index."
b) For edits, modify headings and refresh the TOC.
c) To delete, edit or remove corresponding headings.
7. Performing Mail Merge:
a) Prepare a data source (Calc, CSV).
b) In the main document, go to "Insert" > "Field" > "Other" > "Database" to connect to
data.
c) Insert merge fields where needed.
d) Complete the merge, reviewing and addressing any errors.
e) Finalise and print or send the merged documents.

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 Unit
Electronic Spreadsheet
2 (Advanced)

Session 1: Analaysing Data

Q Spot CBSE
Page-150 b) Consolidating
Page-153 d) Subtotal
Page-156 a) Scenario
Page-161 c) Goal Seek
Page-162 c) Solver
Page-163 1. c) Solver 2. d) Hyperlink
Assess Yourself
Page-151 1. Data
2. Data consolidation is used to analysing data and for financial planning.
Page-152 1. Outline 2. False 3. True
4. Three in-built functions for consolidation include Sum, Average and Count.
(Discovery based)
Page-155 1. Sections 2. Data 3. False 4. False 5. True
Page-156 1. Scenario, Multiple Operations and Goal Seek
2. Scenario
3. What-if Analysis" involves exploring different scenarios and evaluating potential
outcomes.
Page-158 b) Ii is correct
Page-165 1. What-if Analysis
2. False

Session 2: Setting up and Linking Data in Spreadsheets

Q Spot CBSE
Page-165 c) Left Bottom
Page-171 1. d) Cell Reference 2. c) B2:F15
Page-172 1. b) Hyperlinks 2. b) Absolute
3. c) Absolute, Relative
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