Interactive Step-by-Step Guide: Creating a Discord Ticket Bot with JSON Transcript Storage

1. Introduction

Welcome to the interactive guide on creating a Discord ticket bot! Follow the steps below and

complete each prompt to build your bot.

2. Prerequisites

* Basic knowledge of Python programming.

* A Discord account and a Discord server where you have administrative privileges.

* Python installed on your machine (Python 3.7 or higher).

* The `discord.py` library installed.

3. Setting Up Your Discord Bot

### Step 3.1: Creating a Bot on Discord

1. Go to the [Discord Developer Portal](https://discord.com/developers/applications).

2. Click on "New Application" and give it a name.

3. Go to the "Bot" section and click "Add Bot".

4. Under "TOKEN", click "Copy" to copy your bot's token. Keep it safe!

**Prompt:** Have you created your bot on the Discord Developer Portal and copied the token?

(Yes/No)

### Step 3.2: Setting Up the Bot in Python

Create a new directory for your bot and navigate into it. Create a file named `bot.py` and install the

`discord.py` library:
 Interactive Step-by-Step Guide: Creating a Discord Ticket Bot with JSON Transcript Storage

```

pip install discord.py

```

In `bot.py`, write the following code to set up your bot:

```python

import discord

from discord.ext import commands

intents = discord.Intents.default()

intents.message_content = True

bot = commands.Bot(command_prefix='!', intents=intents)

@bot.event

async def on_ready():

print(f'Logged in as {bot.user}')

bot.run('YOUR_BOT_TOKEN')

```

Replace `'YOUR_BOT_TOKEN'` with the token you copied from the Discord Developer Portal.

**Prompt:** Have you created the `bot.py` file and replaced `'YOUR_BOT_TOKEN'` with your bot's
 Interactive Step-by-Step Guide: Creating a Discord Ticket Bot with JSON Transcript Storage

token? (Yes/No)

4. Creating the Ticket System

### Step 4.1: Creating a Ticket Command

Add a command to create a ticket channel:

```python

@bot.command()

async def ticket(ctx):

guild = ctx.guild

category = discord.utils.get(guild.categories, name="Tickets")

if category is None:

category = await guild.create_category("Tickets")

ticket_channel = await guild.create_text_channel(f'ticket-{ctx.author.name}', category=category)

await ticket_channel.set_permissions(ctx.author, read_messages=True, send_messages=True)

await ctx.send(f'Ticket created: {ticket_channel.mention}')

```

**Prompt:** Have you added the ticket command to your `bot.py` file? (Yes/No)

### Step 4.2: Adding Ticket Closure and Transcript Storage

Add a command to close the ticket and save the transcript:

```python
 Interactive Step-by-Step Guide: Creating a Discord Ticket Bot with JSON Transcript Storage

import json

@bot.command()

async def close(ctx):

if "ticket-" in ctx.channel.name:

messages = await ctx.channel.history(limit=1000).flatten()

transcript = []

for message in messages:

transcript.append({

"author": message.author.name,

"content": message.content,

"timestamp": str(message.created_at)

})

with open(f'transcripts/{ctx.channel.name}.json', 'w') as f:

json.dump(transcript, f, indent=4)

await ctx.channel.delete()

else:

await ctx.send("This command can only be used in ticket channels.")

```

Ensure you create a `transcripts` directory in your bot's directory to store the JSON files.
 Interactive Step-by-Step Guide: Creating a Discord Ticket Bot with JSON Transcript Storage

**Prompt:** Have you added the close command and created the `transcripts` directory? (Yes/No)

5. Loading Ticket Transcripts from JSON

### Step 5.1: Creating a Command to Load Transcripts

Add a command to load and display a transcript:

```python

@bot.command()

async def transcript(ctx, ticket_name: str):

try:

with open(f'transcripts/{ticket_name}.json', 'r') as f:

transcript = json.load(f)

for entry in transcript:

await ctx.send(f"{entry['timestamp']} - {entry['author']}: {entry['content']}")

except FileNotFoundError:

await ctx.send("Transcript not found.")

```

**Prompt:** Have you added the transcript command to your `bot.py` file? (Yes/No)

6. Final Touches and Deployment

### Step 6.1: Improving Error Handling

Add error handling to make your bot more robust:

```python

@bot.event

async def on_command_error(ctx, error):

if isinstance(error, commands.MissingRequiredArgument):

await ctx.send("Please provide all required arguments.")

elif isinstance(error, commands.CommandNotFound):

await ctx.send("Invalid command.")

else:

await ctx.send("An error occurred.")

```

**Prompt:** Have you added the error handling to your `bot.py` file? (Yes/No)

### Step 6.2: Running Your Bot

Run your bot using:

```

python bot.py

```

**Prompt:** Is your bot running successfully? (Yes/No)

7. Conclusion
Interactive Step-by-Step Guide: Creating a Discord Ticket Bot with JSON Transcript Storage

Congratulations! You've successfully created an interactive Discord ticket bot that stores ticket

transcripts in a JSON file and can load them back in. This bot can help you manage support tickets

efficiently by keeping a record of all interactions.