Intel®Server Board S3420GP User

Guide
A Guide for Technically Qualified Assemblers of Intel® Identified Subassemblies/Products

Intel Order Number E70969-004

Disclaimer
Information in this document is provided in connection with Intel® products. No license, express or implied, by
estoppel or otherwise, to any intellectual property rights is granted by this document. Except as provided in Intel's
Terms and Conditions of Sale for such products, Intel assumes no liability whatsoever, and Intel disclaims any
express or implied warranty, relating to sale and/or use of Intel products including liability or warranties relating to
fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property
right. Intel products are not designed, intended or authorized for use in any medical, life saving, or life sustaining
applications or for any other application in which the failure of the Intel product could create a situation where
personal injury or death may occur. Intel may make changes to specifications and product descriptions at any time,
without notice.
Intel server boards contain a number of high-density VLSI and power delivery components that need adequate
airflow for cooling. Intel's own chassis are designed and tested to meet the intended thermal requirements of these
components when the fully integrated system is used together. It is the responsibility of the system integrator that
chooses not to use Intel developed server building blocks to consult vendor datasheets and operating parameters to
determine the amount of airflow required for their specific application and environmental conditions. Intel Corporation
can not be held responsible if components fail or the server board does not operate correctly when used outside any
of their published operating or non-operating limits.
Intel, Intel Pentium, and Intel Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in
the United States and other countries.
* Other names and brands may be claimed as the property of others.
Copyright © 2010, Intel Corporation. All Rights Reserved

ii Intel® Server Board S3420GP User Guide

Safety Information

Important Safety Instructions

Read all caution and safety statements in this document before performing any of the
instructions. See also Intel Server Boards and Server Chassis Safety Information on the
Intel® Server Deployment Toolkit CD and/or at http://support.intel.com/support/
motherboards/server/sb/cs-010770.htm.

Wichtige Sicherheitshinweise
Lesen Sie zunächst sämtliche Warnund Sicherheitshinweise in diesem Dokument, bevor
Sie eine der Anweisungen ausführen. Beachten Sie hierzu auch die Sicherheitshinweise zu
Intel-Serverplatinen und Servergehäusen auf der Intel® Server Deployment Toolkit CD
oder unter http://support.intel.com/support/motherboards/server/sb/cs-010770.htm.

Consignes de sécurité
Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce
document avant de suivre toute instruction. Consultez Intel Server Boards and Server
Chassis Safety Information sur le Intel® Server Deployment Toolkit CD ou bien rendez-
vous sur le site http://support.intel.com/support/motherboards/server/sb/cs-010770.htm.

Instrucciones de seguridad importantes

Lea todas las declaraciones de seguridad y precaución de este documento antes de realizar
cualquiera de las instrucciones. Vea Intel Server Boards and Server Chassis Safety
Information en el Intel® Server Deployment Toolkit CD y/o en http://support.intel.com/
support/motherboards/server/sb/cs-010770.htm.

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iv Intel® Server Board S3420GP User Guide

Warnings
Heed safety instructions: Before working with your server product, whether you are
using this guide or any other resource as a reference, pay close attention to the safety
instructions. You must adhere to the assembly instructions in this guide to ensure and
maintain compliance with existing product certifications and approvals. Use only the
described, regulated components specified in this guide. Use of other products /
components will void the UL listing and other regulatory approvals of the product and
will most likely result in noncompliance with product regulations in the region(s) in which
the product is sold.

System power on/off: The power button DOES NOT turn off the system AC power. To
remove power from system, you must unplug the AC power cord from the wall outlet.
Make sure the AC power cord is unplugged before you open the chassis, add, or remove
any components.

Hazardous conditions, devices and cables: Hazardous electrical conditions may be

present on power, telephone, and communication cables. Turn off the server and
disconnect the power cord, telecommunications systems, networks, and modems attached
to the server before opening it. Otherwise, personal injury or equipment damage can
result.

Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives,
boards, and other parts. We recommend that you perform all procedures in this chapter
only at an ESD workstation. If one is not available, provide some ESD protection by
wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on
your server when handling parts.

ESD and handling boards: Always handle boards carefully. They can be extremely
sensitive to ESD. Hold boards only by their edges. After removing a board from its
protective wrapper or from the server, place the board component side up on a grounded,
static free surface. Use a conductive foam pad if available but not the board wrapper. Do
not slide board over any surface.

Installing or removing jumpers: A jumper is a small plastic encased conductor that slips
over two jumper pins. Some jumpers have a small tab on top that you can grip with your
fingertips or with a pair of fine needle nosed pliers. If your jumpers do not have such a tab,
take care when using needle nosed pliers to remove or install a jumper; grip the narrow
sides of the jumper with the pliers, never the wide sides. Gripping the wide sides can
damage the contacts inside the jumper, causing intermittent problems with the function
controlled by that jumper. Take care to grip with, but not squeeze, the pliers or other tool
you use to remove a jumper, or you may bend or break the pins on the board.

Intel® Server Board S3420GP User Guide v

vi Intel® Server Board S3420GP User Guide
Preface

About this Manual

Thank you for purchasing and using the Intel® Server Board S3420GP.

This manual is written for system technicians who are responsible for troubleshooting,
upgrading, and repairing this server board. This document provides a brief overview of
the features of the board/chassis, a list of accessories or other components you may need,
troubleshooting information, and instructions on how to add and replace components on
the Title of document. For the latest version of this manual, see http://support.intel.com/
support/motherboards/server/S3420GP/.

Manual Organization
Chapter 1 provides a brief overview of the Server Board S3420GP. In this chapter, you
will find a list of the server board features, photos of the product, and product diagrams to
help you identify components and their locations.

Chapter 2 provides instructions on using the utilities shipped with the board or that may be
required to update the system. This includes how to navigate through the BIOS Setup
screens, perform a BIOS update, and reset the password or CMOS. Information about the
specific BIOS settings and screens is available in the Technical Product Specification. See
"Additional Information and Software" for a link to the Technical Product Specification.

Chapter 3 provides instructions on adding and replacing components. Use this chapter for
step-by-step instructions and diagrams for installing or replacing components such as the
memory, processor, control panel board, and battery, among other components.

Chapter 4 provides troubleshooting information. In this chapter, you will find BIOS error
messages and POST code messages. You will also find suggestions for performing
troubleshooting activities to identify the source of a problem.

Product Accessories
This server board is compatible with the following Intel® Server Chassis:
• Intel® Server Chassis SC5650UP (Intel® Server Board S3420GPLX and
S3420GPLC)
• Intel® Server Chassis SC5299DP/BRP (Intel® Server Board S3420GPLX and
S3420GPLC)

Intel®Server Board S3420GP User Guide vii

 • Intel® Server Chassis SC5299UP. (Intel®Server Board S3420GPV)
You may need or want to purchase one or more of the following accessory items for your
server:

Processor, memory DIMMs, hard drive, floppy drive, CD-ROM or DVD-ROM drive,
RAID controller, operating system.

For information about which accessories, memory, processors, and third-party hardware
were tested and can be used with your board, and for ordering information for Intel
products, see http://support.intel.com/support/motherboards/server/S3420GP/
compat.htm.

Additional Information and Software

If you need more information about this product or information about the accessories that
can be used with this server board, use the following resources. These files are available
at: http://support.intel.com/support/motherboards/server/S3420GP/

Unless otherwise indicated in the following table, once on this Web page, type the
document or software name in the search field at the left side of the screen and select the
option to search "This Product."

Table 1. Additional Information and Software

For this information or

Use this Document or Software
software

For in-depth technical Intel® Server Board S3420GP Technical Product Specification
information about this
product, including BIOS
settings and chipset
information

If you just received this Intel® Server Board S3420GP Quick Start User's Guide in the
product and need to product box
install it

Accessories or other Intel Spares/Parts List & Configuration Guide

server products

Hardware (peripheral For the Tested Hardware Operating Systems List, you can go to the
boards, adapter cards, Intel® Server Configurator Tool:
and so forth) and
operating systems that http://serverconfigurator.intel.com/default.aspx
were tested with this
product

Chassis that were tested Reference Chassis List

with this product

Processors that were Supported Processors

tested with this product

viii Intel®Server Board S3420GP User Guide

 Table 1. Additional Information and Software

For this information or

Use this Document or Software
software

DIMMs that were tested Tested Memory List

with this product

To make sure your Power Budget Tool

system falls within the
allowed power budget

For software to manage Intel Server Management Software

your Intel® server

For drivers Driver (for an extensive list of available drivers)

Operating System Driver (for operating system drivers)

For firmware and BIOS Please see:

updates, or for BIOS
recovery http://support.intel.com/support/motherboards/server/S3420GP
under the Software and Drivers section for the most current BIOS,
FRU/SDR, firmware, drivers, and utilities.

For diagnostics test Diagnostics

software

See also the Intel® Server Deployment Toolkit CD that came with your server board.

Intel®Server Board S3420GP User Guide ix

x Intel®Server Board S3420GP User Guide
Contents

Safety Information ..................................................................................................... iii

Important Safety Instructions ................................................................................................ iii
Wichtige Sicherheitshinweise ............................................................................................... iii
Consignes de sécurité .......................................................................................................... iii
Instrucciones de seguridad importantes ............................................................................... iii
Warnings ................................................................................................................................ v
Preface ....................................................................................................................... vii
About this Manual ................................................................................................................ vii
Manual Organization ............................................................................................................ vii
Product Accessories ............................................................................................................ vii
Additional Information and Software ....................................................................................viii
Chapter 1: Server Board Features .......................................................................... 17
Connector and Header Locations ........................................................................................21
Configuration Jumpers .........................................................................................................23
Back Panel Connectors .......................................................................................................24
RAID Support .......................................................................................................................25
Hardware Requirements ......................................................................................................25
Processor ....................................................................................................................26
Memory ........................................................................................................................26
Power Supply ..............................................................................................................27
Optional Hardware ...............................................................................................................27
Intel® SAS Entry RAID Module AXX4SASMOD ..........................................................27
Intel® Management Module .........................................................................................29
Intel® Local Control Panel ...........................................................................................29
Chapter 2: Server Utilities ........................................................................................ 31
Using the BIOS Setup Utility ................................................................................................31
Starting Setup ..............................................................................................................31
If You Cannot Access Setup ........................................................................................31
Setup Menus ...............................................................................................................31
Upgrading the BIOS .............................................................................................................33
Preparing for the Upgrade ...........................................................................................33
Upgrading the BIOS ....................................................................................................34
Recovering the BIOS ...................................................................................................34
Recovering the BIOS ...........................................................................................................35
Clearing the Password ......................................................................................................... 36
Chapter 3: Hardware Installations and Upgrades ................................................. 39
Before You Begin .................................................................................................................39

Intel® Server Board S3420GP User Guide xi

 Tools and Supplies Needed ........................................................................................ 39
Installing and Removing Memory ........................................................................................ 39
Installing DIMMs .......................................................................................................... 39
Removing DIMMs ........................................................................................................ 40
Installing the Processor ............................................................................................... 41
Installing the Heatsink(s) ............................................................................................. 45
Removing a Processor ................................................................................................ 46
Installing a PCI Card ................................................................................................... 46
Replacing the Backup Battery ............................................................................................. 48
Appendix A: LED Decoder .......................................................................................51
Appendix B: Intel® Server Issue Report Form .......................................................59
Appendix C: Getting Help ........................................................................................65
Warranty Information ........................................................................................................... 65
Appendix D: Regulatory and Compliance Information .........................................67
Product Regulatory Compliance .......................................................................................... 67
Product Safety Compliance ......................................................................................... 67
Certifications / Registrations / Declarations ................................................................ 68
Product Regulatory Compliance Markings .................................................................. 68
Electromagnetic Compatibility Notices ................................................................................ 70
FCC (USA) .................................................................................................................. 70
ICES-003 (Canada) ..................................................................................................... 71
Europe (CE Declaration of Conformity) ....................................................................... 71
VCCI (Japan) .............................................................................................................. 71
BSMI (Taiwan) ............................................................................................................ 72
RRL (Korea) ................................................................................................................ 72
Restriction of Hazardous Substances (RoHS) Compliance ................................................ 72
End-of-Life / Product Recycling ........................................................................................... 73
Appendix E: Troubleshooting ..................................................................................75
System Boot Quiet Time ..................................................................................................... 75
Resetting the System .......................................................................................................... 75
Problems following Initial System Installation ...................................................................... 76
First Steps Checklist ................................................................................................... 76
Hardware Diagnostic Testing .............................................................................................. 77
Verifying Proper Operation of Key System Lights ....................................................... 77
Confirming Loading of the Operating System ............................................................. 77
Specific Problems and Corrective Actions .......................................................................... 78
Power Light Does Not Light ........................................................................................ 78
No Characters Display on Screen ............................................................................... 79
Characters Are Distorted or Incorrect ......................................................................... 79
System Cooling Fans Do Not Rotate Properly ............................................................ 80
Drive Activity Light Does Not Light .............................................................................. 80

xii Intel® Server Board S3420GP User Guide

 CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light ...............................80
Cannot Connect to a Server ........................................................................................81
Problems with Network ................................................................................................81
System Boots when Installing PCI Card ......................................................................82
Problems with Newly Installed Application Software ...................................................82
Problems with Application Software that Ran Correctly Earlier ...................................83
Devices are not Recognized under Device Manager (Microsoft Windows* Operating Sys-
tem) ..................................................................................................................83
Hard Drive(s) are not Recognized ...............................................................................83
Bootable CD-ROM Disk Is Not Detected .....................................................................84
LED Information ...........................................................................................................84
BIOS POST Beep Codes ............................................................................................85

Intel® Server Board S3420GP User Guide xiii

xiv Intel® Server Board S3420GP User Guide
List of Figures

Figure 1. Intel® Server Board S3420GP.................................................................................. 17

Figure 2. Server Board Connector and Component Locations ............................................... 22
Figure 3. Configuration Jumpers Location .............................................................................. 24
Figure 4. Back Panel Connectors............................................................................................ 24
Figure 5. Intel® SAS Entry RAID Module ................................................................................ 28
Figure 6. BIOS Recovery Jumper ........................................................................................... 35
Figure 7. Password Recovery Jumper .................................................................................... 36
Figure 8. CMOS Recovery Jumper ......................................................................................... 37
Figure 9. BMC Force Update Jumper ..................................................................................... 37
Figure 10. Installing Memory ................................................................................................... 40
Figure 11. Lifting the Load Lever............................................................................................. 42
Figure 12. Open the Load Plate .............................................................................................. 42
Figure 13. Remove the Socket Protective Cover .................................................................... 43
Figure 14. Remove the Processor Protective Cover ............................................................... 43
Figure 15. Installing the Processor.......................................................................................... 44
Figure 16. Close the Load Plate and Socket Lever................................................................. 44
Figure 17. 2U Reference Heatsink Assembly ......................................................................... 45
Figure 18. Removing the PCI Riser Assembly from the Server System ................................. 47
Figure 19. Installing a PCI Card in a Riser Card ..................................................................... 47
Figure 20. Replacing the Backup Battery................................................................................ 49
Figure 21. Diagnostic LED Placement Diagram...................................................................... 51

Intel® Server Board S3420GP User Guide xv

xvi Intel® Server Board S3420GP User Guide
List of Tables

Table 1. Additional Information and Software .........................................................................viii

Table 2. Server Board Features ..............................................................................................18
Table 3. NIC LED Descriptions ...............................................................................................24
Table 4. Channel Slot Configuration .......................................................................................26
Table 5. Setup Menu Key Use ................................................................................................32
Table 6. POST Progress Code LED Example .........................................................................52
Table 7. Diagnostic LED POST Code Decoder .......................................................................52
Table 8. Product Certification Markings ..................................................................................68
Table 9. Resetting the System ................................................................................................75
Table 10. LED Information ......................................................................................................84
Table 11. POST Error Beep Codes .........................................................................................85

Intel® Server Board S3420GP User Guide xvii

xviii Intel® Server Board S3420GP User Guide
1 Server Board Features

This chapter briefly describes the main features of the Intel® Server Board S3420GP. This
chapter provides a photograph of the product, list of the server board features, and
diagrams showing the location of important components and connections on the server
board.

Figure 1. Intel® Server Board S3420GP

Intel® Server Board S3420GP User Guide 17

 Table 2 summarizes the features of the server board.

Table 2. Server Board Features

Feature Description

Processor Support for Intel® Xeon® 3400 Series Processor, Intel® CoreTM i3
Series Processor or Intel® Pentium® G6950 in FC-LGA 1156
socket package.
• 2.5 GT/s point-to-point DMI interface to PCH
• LGA 1156 pin socket

Memory Two memory channels with support for 1066/1333 MHz Unbuffered
(UDIMM) or ECC Registered (RDIMM) (Intel® Xeon® 3400 Series
only) DDR3.
• Intel® Server Board S3420GPLX and S3420GPLC:
– Up to two UDIMMs or three RDIMMs (Intel® Xeon® 3400
Series only) per channel
– 32 GB maximum with x8 ECC RDIMM (2 Gb DRAM) and 16
GB maximum with x8 ECC UDIMM (2 Gb DRAM)
• Intel® Server Board S3420GPV:
– Up to two UDIMMs per channel
– 16 GB maximum with x8 ECC UDIMM (2 Gb DRAM)
Chipset • Intel® Server Board S3420GPLX:
– Support for Intel® 3420 Platform Controller Hub (PCH)
– ServerEngines* LLC Pilot II BMC controller (Integrated
BMC)
– PCI Express* switch
• Intel® Server Board S3420GPLC:
– Support for Intel® 3420 Chipset Platform Controller Hub
(PCH)
– ServerEngines* LLC Pilot II BMC controller (Integrated
BMC)
• Intel® Server Board S3420GPV:
– Support for Intel® 3420 Chipset Platform Controller Hub
(PCH)

I/O Control External connections:

• DB-15 video connectors
• DB-9 serial Port A connector
• Four ports on two USB/LAN combo at rear of board.
Internal connections:
• Two USB 2x5 pin headers, each supporting two USB 2.0 ports
(Only one header for Intel® Server board S3420GPV)
• One 2x5 Serial Port B connector (Intel® Server board
S3420GPLX and S3420GPLC)
• Six SATA II connectors
• One SAS mezzanine slot supports for optional Intel® Remote
Management Module 3 (Intel® Server board S3420GPLX)

18 Intel® Server Board S3420GP User Guide

 Table 2. Server Board Features

Feature Description

Add-in PCI, PCI Express* • Intel® Server Board S3420GPLX:

cards – Slot1: One 5-V PCI 32-bit / 33 MHz connector.
– Slot2: One PCI Express* Gen1 x4 (x1 throughput)
connector).
– Slot3: One PCI Express* Gen1 x8 (x4 throughput)
connector).
– Slot4: One PCI Express* Gen2 x8 (x4 throughput)
connector).
– Slot5: One PCI Express* Gen2x8 (x8 throughput)
connector).
– Slot6: One PCI Express* Gen2 x16 (x8 throughput)
connector).
• Intel® Server Board S3420GPLC/S3420GPV:
– Slot1: One 5-V PCI 32-bit / 33 MHz connector.
– Slot3: One PCI Express* Gen1 x8 (x4 throughput)
connector).
– Slot5: One PCI Express* Gen2 x8 (x8 throughput)
connector).
– Slot6: One PCI Express* Gen2 x16 (x8 throughput)
connector).

System Fan Support • Intel® Server Board S3420GPLX/S3420GPLC

Five 4-pin fan headers supporting four system fans and one
processor
• Intel® Server Board S3420GPV
Four 4-pin fan headers supporting four system fans and one
processor

Video • Intel® Server Board S3420GPLX/S3420GPLC

On-board ServerEngines* LLC Pilot II BMC Controller
– Integrated 2D Video Controller
– 64 MB DDR2 667 MHz Memory
• Intel® Server Board S3420GPV
– Silicon Motion SM712GX04LF02-BA
On-board Hard Drive Support for six Serial ATA II hard drives through six on-board SATA
II connectors with SW RAID 0, 1, 5, and 10.
• Intel® Server Board S3420GPLX:
– Up to four SAS hard drives through optional Intel® SAS
Entry RAID Module card

Intel® Server Board S3420GP User Guide 19

 Table 2. Server Board Features

Feature Description

RAID Support • Intel® Embedded Server RAID Technology II through onboard

SATA connectors provides SATA RAID 0, 1, and 10.
• Intel® Rapid Storage RAID through onboard SATA connectors
provides SATA RAID 0, 1, 5 and 10.
Intel® Server Board S3420GPLX
• Intel® Embedded Server RAID Technology II through optional
Intel® SAS Entry RAID Module AXX4SASMOD provides SAS
RAID 0, 1, and 10 with optional RAID 5 support provided by the
Intel® RAID Activation Key AXXRAKSW5
• IT/IR RAID through optional Intel® SAS Entry RAID Module
AXX4SASMOD provides entry level hardware RAID 0, 1, 10,
and native SAS pass through mode
• 4 ports full featured SAS/SATA hardware RAID through
optional Intel® Integrated RAID Module SROMBSASMR
(AXXROMBSASMR), provides RAID 0, 1, 5, 6 and striping
capability for spans 10, 50, 60.

LAN One Gigabit Ethernet device 82574L connect to PCI-E x1 interfaces

on the PCH.
One Gigabit Ethernet PHY 82578DM connected to PCH through
PCI-E x1 interface

Server Management Intel® Server Board S3420GPLX/S3420GPLC:

On-board LLC Pilot II BMC Controller (iBMC)
• Integrated Baseboard Management Controller (Integrated
BMC), IPMI 2.0 compliant
• Integrated 2D video controller on PCI-E x1
• Intel® Server Board S3420GPLX:
– Remote Management Module III (RMM3)

20 Intel® Server Board S3420GP User Guide

Connector and Header Locations

A B C D E F G H I J K
L M

DD

O
CC

BB

AA

V T S R Q
W U

X AF003290
Y

A. Slot 1, 32 Mbit/33 MHz PCI Q. System FAN 2 and System

FAN 3

B. Slot 2, PCI Express* Gen1 x1 R. CPU connector

(x4 connector) (Intel® Server
Board S3420GPLX only)

C. Intel RMM3 Connector S. CPU Fan connector

T. USB SSD connector

D. Slot 3, PCI Express* Gen1 x4
(PCI Express* Gen2 compliant)

E. Slot 4, PCI Express* Gen2 x4 U. SAS Module connector (Intel®

(x8 connector) (Intel® Server Server Board S3420GPLX
Board S3420GPLX only) only)

Intel® Server Board S3420GP User Guide 21

 F. Slot 5, PCI Express* Gen2 x8 V. System FAN 1 (Intel® Server
(x8 connector) Board S3420GPLX and
S3420GPLC)

G. Slot 6, PCI Express* Gen2 x8 W. IPMB (Intel® Server Board

(x16 connector) S3420GPLX and S3420GPLC)

H. CMOS battery X. SATA_SGPIO

I. Ethernet and Dual USB Combo Y. HSBP (Intel® Server Board

S3420GPLX and S3420GPLC)

J. Ethernet and Dual USB Combo Z. USB Floppy

K. System FAN 4 AA. Six SATA ports

L. Video port BB. Internal USB Connector (One

for Internal USB header on Intel®
Server Board S3420GPV)

M. External serial port CC. Front panel connector

N. Main power connector DD. Internal serial ports

O. CPU power connector

P. DIMM slots (4 slots on Intel®

Server Board S3420GPV)

Figure 2. Server Board Connector and Component Locations

22 Intel® Server Board S3420GP User Guide

Configuration Jumpers

BMC
Force Default
Update 2
Enabled
J1A2 3

ME
Force Default
Update 2
Enabled
J1F1 3

BIOS Default
Recovery 2
J1F3 Recover
3

Password Default
Clear 2
Password
J1F2 Clear
3

CMOS Default
Clear 2
CLEAR
J1F5 CMOS
3

Jumper Name Pins What will occur during a system reset..

J1A2: BMC Force Update 1-2 BMC Firmware Force Update Mode — Disabled (Default)
(Intel® Server Board
S3420GPLX and
S3420GPLC)

2-3 BMC Firmware Force Update Mode — Enabled

J1F2: Password Clear 1-2 These pins should have a jumper in place for normal system
operation. (Default)

2-3 If these pins are jumpered, administrator and user passwords will
be cleared on the next reset.
NOTE: These pins should not be jumpered for normal operation.

J1F5: CMOS Clear 1-2 These pins should have a jumper in place for normal system
operation. (Default)

2-3 If these pins are jumpered, the CMOS settings are cleared on the
next reset.
NOTE: These pins should not be jumpered for normal operation.

J1F3: BIOS Recovery 1-2 These pins should have a jumper in place for normal system
operation. (Default)

2-3 The main system BIOS will not boot with these pins jumpered.
NOTE: The system will boot from EFI-bootable recovery media
with a recovery BIOS image.

Intel® Server Board S3420GP User Guide 23

 Jumper Name Pins What will occur during a system reset..

J1F1: ME Force Recovery 1-2 These pins should have a jumper in place for normal system
operation. (Default)

2-3 ME force update mode

Figure 3. Configuration Jumpers Location

Back Panel Connectors

A. Serial Port A C. NIC Port 1 (1 Gb) and Dual USB Port

Connector

B. Video D. NIC Port 2 (1 Gb) and Dual USB Port

Connector

Figure 4. Back Panel Connectors

The NIC LEDs at the right and left of each NIC provide the following information.

Table 3. NIC LED Descriptions

NIC Color LED State Description

Left Green Off LAN link is not established.

On LAN link is established.

Blinking LAN activity is occurring.

24 Intel® Server Board S3420GP User Guide

 Table 3. NIC LED Descriptions

NIC Color LED State Description

Right N/A Off 10 Mbit/sec data rate is selected.

Green On 100 Mbit/sec data rate is selected.

Yellow On 1000 Mbit/sec data rate is selected.

RAID Support
The Intel® Server Board S3420GP provides an embedded SATA controller that supports
3.0 Gbps data transfer rates.

The BIOS Setup Utility provides drive configuration options on the Advanced | Mass
Storage Controller Configuration setup page, some of which affect the ability to configure
RAID. The on-board SATA Controller option is enabled by default and when enabled, you
can set the SATA Mode option to either one of the following four modes:
• Enhanced: Enhanced Mode supports up to six SATA ports with IDE native Mode.
• Compatibility: Supports up to four SATA ports [0/1/2/3] with IDE Legacy mode and
two SATA ports [4/5] with IDE Native Mode.
• AHCI: Supports all SATA ports using the Advanced Host Controller Interface
(AHCI).
• SW RAID: Intel® Embedded Server RAID Technology II or Intel® Matrix Storage
Technology is selected by the SW RAID mode. The Intel® Embedded Server RAID
Technology II feature provides RAID modes 0, 1, and 10. The Intel® Matrix Storage
Technology feature provides RAID modes 0, 1, 10, and 5.

Note: For help with navigating the BIOS Setup utility, see the Intel® Server Board S3420GP
Technical Product Specification.

For information on how to configure RAID, refer to the RAID software user's guide at:
http://www.intel.com/support/motherboards/server/S3420GP/howto.htm

Hardware Requirements
To avoid integration difficulties and possible board damage, your system must meet the
following requirements outlined. For a list of qualified components, see the links under
“Additional Information and Software”

Intel® Server Board S3420GP User Guide 25

Processor
The Intel® Server Board S3420GP supports one Intel® Xeon® 3400 series with 95 W
Thermal Design Power (TDP) with 2.5 GT/s or one Intel® Xeon® 3400 series with 65 W
Thermal with 2.5 GT/s. At the same time, it also supports one Intel® i3® Processor®. For
a complete list of supported processors, see the links under “Additional Information and
Software”

Memory
The Intel®Server Board S3420GP supports a DDR3-based memory subsystem. The server
board supports up to three DIMM sockets per channel.

Refer to the following table for channel slot configuration. The minimal memory
population is one DIMM in memory slot DIMM_A1. For a complete list of supported
memory, see the links under “Additional Information and Software”.

Table 4. Channel Slot Configuration

Channel A Channel B

A1 A2 A3 B1 B2 B3

RDIMM X

X X

X X X

X X

X X X

X X X X

X X X X

X X X X X

X X X X X X

UDIMM X

X X

X X

X X X

X X X X

26 Intel® Server Board S3420GP User Guide

 The Independent Channel Mode is the default Maximum Performance Mode preferred for
Intel® Xeon® processor 3400 series based platforms. All two channels may be populated
in any order and have no matching requirements. All channels must run at the same
interface frequency, but individual channels may run at different DIMM timings, CAS
latency, and so forth).

Power Supply
A minimum of 350 W is required. Your supply must provide a minimum of 3 A of 5-V
standby current or the board will not boot.

Optional Hardware
Intel® SAS Entry RAID Module AXX4SASMOD
The Intel® Server Board S3420GPLX provides a SAS module slot (J2H1) for the
installation of an optional Intel® SAS Entry RAID Module AXX4SASMOD. Once the
optional Intel® SAS Entry RAID Module AXX4SASMOD is present, the x4 PCI
Express* links from PCI Express* x2 switch to the SAS module slot.

The optional Intel® SAS Entry RAID Module AXX4SASMOD includes a SAS1064e
controller that supports x4 PCI Express* link widths and is a single-function PCI
Express* end-point device. The SAS controller supports the SAS protocol as described in
the Serial Attached SCSI (SAS) Standard, version 1.0, and also supports SAS 1.1 features.
A 32-bit external memory bus off the SAS1064e controller provides an interface for Flash
ROM and NVSRAM (Nonvolatile Static Random Access Memory) devices.

The optional Intel® SAS Entry RAID Module AXX4SASMOD provides four SAS
connectors that support up to four hard drives with a non-expander backplane or up to
eight hard drives with an expander backplane.

The optional Intel® SAS Entry RAID Module AXX4SASMOD also provides a SGPIO
(Serial General Purpose Input / Output) connector and a SCSI Enclosure Services (SES)
connector for backplane drive LED control.

Intel® Server Board S3420GP User Guide 27

 Figure 5. Intel® SAS Entry RAID Module

SAS RAID Support

The BIOS Setup Utility provides drive configuration options on the Advanced | Mass
Storage Controller Configuration setup page for the Intel® SAS Entry RAID Module
AXX4SASMOD, some of which affect the ability to configure RAID.

The Intel® SAS Entry RAID Module option is enabled by default once the Intel® SAS
Entry RAID Module

AXX4SASMOD is present. When enabled, you can set the Configure Intel® SAS Entry
RAID Module to either LSI* Integrated RAID or Intel® ESRTII mode.

IT/IR RAID Mode

Supports entry hardware RAID 0, RAID 1, and RAID10/10E and native SAS pass
through mode.

When Intel® Embedded Server RAID Technology II is enabled with the SAS Module
AXX4SASMOD, enclosure management is provided through the SAS_SGPIO or SES
connector on the SAS Module AXX4SASMOD when a cable is attached between this
connector and the backplane or I2C interface.

Note: For help with navigating the BIOS Setup utility, refer to the Intel® Server Board S3420GP
Technical Product Specification.
For information on how to configure RAID, see the RAID software user's guide at:
http://www.intel.com/support/motherboards/server/S3420GP/howto.htm
For information about configure IT/IR RAID, see the IT/IR RAID software user's guide at:
http://www.intel.com/support/motherboards/server/S3420GP/howto.htm

28 Intel® Server Board S3420GP User Guide

Intel® Management Module
The Intel® Remote Management Module 3 plugs into connectors on Intel® Server Board
S3420GPLX acts as components of the server board—not as separate products. You must
install these two components together.

These components provide a way to view and operate the server remotely in real time.
Keyboard, video, and mouse control (KVM) is redirected to a managing system; this
provides remote control of the server. USB media redirection allows you to use a USB
device anywhere on the network as if it was installed on the managed server.

For installation instructions for the Intel® Remote Management Module 3, refer to the
instructions provided with the module.

The Intel® Remote Management Module 3 (RMM3) plugs into the connector on the
server board and acts as a component of the server board, and provides a way to view and
operate the server remotely in real-time. Keyboard, video, and mouse control (KVM) is
redirected to a managing system. This provides remote control. USB media redirection
allows you to use a USB device anywhere on the network as if it was installed on the
management server with RMM3 installed. For example, you can insert a CD-ROM disk in
a workstation CD-ROM drive and the managed server views it as its own, local CD-ROM
drive.

Intel® Local Control Panel

The Intel® Local Control Panel provides enhanced system control by using a LCD
display, which provides additional controls and indicators beyond the standard control
panel.

Note: Use of this feature requires the installation of either the Intel® Management Module -
Advanced or Professional.

Intel® Server Board S3420GP User Guide 29

30 Intel® Server Board S3420GP User Guide
2 Server Utilities

Using the BIOS Setup Utility

This section describes the BIOS Setup Utility options, which is used to change server
configuration defaults. You can run BIOS Setup with or without an operating system
being present. See “Additional Information and Software” for a link to the Technical
Product Specification where you will find details about specific BIOS setup screens.

Starting Setup
You can enter and start BIOS Setup under several conditions:
• When you turn on the server, after POST completes the memory test.
• When you have moved the CMOS jumper on the server board to the "Clear CMOS"
position (enabled).

In the two conditions listed above, during the Power On Self Test (POST), you will see
this prompt:
Press <F2> to enter SETUP

In a third condition, when CMOS/NVRAM is corrupted, you will see other prompts but
not the <F2> prompt:
Warning: CMOS checksum invalid
Warning: CMOS time and date not set

In this condition, the BIOS will load default values for CMOS and attempt to boot.

If You Cannot Access Setup

If you cannot access the BIOS Setup, you might need to clear the CMOS memory. For
instructions on clearing the CMOS, see “Clearing the CMOS”.

Setup Menus
Each BIOS Setup menu page contains a number of features. Except for those features that
are provided only to display automatically configured information, each feature is
associated with a value field that contains user-selectable parameters. A user must have
adequate security rights to change these parameters. If a value cannot be changed for any
reason, the feature's value field is inaccessible.

Intel® Server Board S3420GP User Guide 31

 “Setup Menu Key Use” describes the keyboard commands you can use in the BIOS Setup
menus.

Table 5. Setup Menu Key Use

Key to Press Description

<F1> Pressing <F1> on any menu invokes the general help window.

Left and right arrows The left and right arrow keys are used to move between the major menu
pages. The keys have no effect if a submenu or pick list is displayed.

Up arrow Select Item up - The up arrow is used to select the previous value in a
menu item's option list, or a value field pick list. Pressing the <Enter>
key activates the selected item.

Down arrow Select Item down - The down arrow is used to select the next value in a
menu item's option list, or a value field pick list. Pressing the <Enter>
key activates the selected item.

<F5> or <-> Change Value - The minus key or the <F5> function key is used to
change the value of the current item to the previous value. This key
scrolls through the values in the associated pick list without displaying
the full list.

<F6> or <+> Change Value - The plus key or the <F6> function key is used to change
the value of the current menu item to the next value. This key scrolls
through the values in the associated pick list without displaying the full
list. On 106-key Japanese keyboards, the plus key has a different scan
code than the plus key on the other keyboard, but it has the same effect.

<Enter> Execute Command - The <Enter> key is used to activate submenus

when the selected feature is a submenu, or to display a pick list if a
selected feature has a value field, or to select a sub-field for multi-valued
features like time and date. If a pick list is displayed, the <Enter> key will
undo the pick list, and allow another selection in the parent menu.

<Esc> Exit - The <Esc> key provides a mechanism for backing out of any field.
This key will undo the pressing of the <Enter> key. When the <Esc> key
is pressed while editing any field or selecting features of a menu, the
parent menu is re-entered. When the <Esc> key is pressed in any
submenu, the parent menu is re-entered. When the <Esc> key is
pressed in any major menu, the exit confirmation window is displayed
and the user is asked whether changes can be discarded.

<F9> Setup Defaults - Pressing <F9> causes the following to display:

Setup Confirmation
Load default configuration now?
[Yes] [No]
If "Yes" is selected and the <Enter> key is pressed, all Setup fields are
set to their default values. If "No" is selected and the <Enter> key is
pressed, or if the <Esc> key is pressed, the user is returned to where
they were before <F9> was pressed without affecting any existing field
values.

32 Intel® Server Board S3420GP User Guide

 Table 5. Setup Menu Key Use

Key to Press Description

<F10> Save and Exit - Pressing <F10> causes the following message to
display:
Setup Confirmation
Save Configuration changes and exit now?
[Yes] [No]
If "Yes" is selected and the <Enter> key is pressed, all changes are
saved and Setup is exited. If "No" is selected and the <Enter> key is
pressed, or the <Esc> key is pressed, the user is returned to where they
were before <F10> was pressed without affecting any existing values.

Upgrading the BIOS

The upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in
the upgrade file include the following:
• On-board system BIOS, including the recovery code, BIOS Setup Utility, and
strings.
• On-board video BIOS and other option ROMs for devices embedded on the server
board.
• OEM binary area
• Microcode

Preparing for the Upgrade

The following steps explain how to prepare to upgrade the BIOS, including how to record
the current BIOS settings and how to obtain the upgrade utility.

Note: In the unlikely event a BIOS error occurs during the BIOS update process, you may need
to follow a recovery process to return the system to service. Refer to “Additional
Information and Software” for a link to necessary software and instructions.

Recording the Current BIOS Settings

1. Boot the computer and press <F2> when you see the message:
Press <F2> Key if you want to run SETUP
2. Write down the current settings in the BIOS Setup program.

Note: Do not skip step 2. You need these settings to configure your computer at the end of the
procedure.

Intel® Server Board S3420GP User Guide 33

Obtaining the Upgrade
Download the BIOS image file to a temporary folder on your hard drive. Refer to
“Additional Information and Software” for a link to the update software.

Note: Before attempting a BIOS upgrade, review the instructions and release notes provided in
the readme file distributed with the BIOS image file. The release notes contain critical
information regarding jumper settings, specific fixes, or other information to complete the
upgrade.

Upgrading the BIOS

Follow the instructions in the readme file that came with the BIOS upgrade. When the
update completes, remove the bootable media from which you performed the upgrade.

Caution: Do not power down the system during the BIOS update process! The system resets
automatically when the BIOS update process is completed.

Note: You may encounter a CMOS Checksum error or other problem after reboot. If this
happens, shut down the system and reboot. CMOS checksum errors require that you enter
Setup, check your settings, save your settings, and exit Setup.

Recovering the BIOS

If an update to the system BIOS is not successful or if the system fails to complete POST
and the BIOS is unable to boot an operating system, it may be necessary to run the BIOS
recovery procedure.

To place the baseboard into recovery mode, move the boot option jumper (located on the
baseboard) to the recovery position. The BIOS can then execute the recovery BIOS (also
known as the boot block) instead of the normal BIOS. The recovery BIOS is a self-
contained image that exists solely as a fail-safe mechanism for installing a new BIOS
image.

Note: During the recovery mode, video is not initialized. One high-pitched beep announces the
start of the recovery process. The entire process takes two to four minutes. A successful
update ends with two high-pitched beeps. Failure is indicated by a long series of short
beeps.

34 Intel® Server Board S3420GP User Guide

Recovering the BIOS
The following steps boot the recovery BIOS and flashes the normal BIOS:
1. Power down and unplug the system from the AC power source.
2. Move the recovery jumper at JIF3 from the spare location at pins 2 and 3 to cover
pins 1 and 2. Refer to the following figure.

BIOS Default
Recovery 2
J1F3 Recover
3

AF003180

Figure 6. BIOS Recovery Jumper

3. Insert the bootable BIOS Recovery media containing the new BIOS image files. A
BIOS recovery can be accomplished from SATA CD and USB Mass Storage
device. Please note this platform does not support recovery from a USB floppy. The
recovery media must contain the following files under the root directory:
• FVMAIN.FV
• UEFI iFlash32
• *Rec.CAP
• Startup.nsh (update accordingly to use proper *Rec.CAP file)
4. Plug the system into the AC power source and power it on.
5. The BIOS POST screen will appear displaying the progress, and the system will
automatically boot to the EFI SHELL.
6. Remove the recovery media.
7. Power down and unplug the system from the AC power source.
8. Move the BIOS recovery jumper at J1F3 back to the original position, covering
storage pins 1 and 2.
9. Plug the system into the AC power source and power it up to confirm the recovery
was successful.
10. Do NOT interrupt the BIOS POST during the first boot.

Intel® Server Board S3420GP User Guide 35

Clearing the Password
If the user or administrator password(s) is lost or forgotten, moving the password clear
jumper into the “clear” position clears both passwords. Before a new password(s) is set,
you must restore the password clear jumper to its original position.
1. Power down the system and disconnect the AC power.
2. Open the server chassis.
3. Move the jumper from the normal operation position, Password Clear Protect, at
pins 1 and 2 to the Password Clear Erase position, covering pins 2 and 3 as
indicated in the following diagram.

Password Default
Clear 2
Password
J1F2 Clear
3

AF003181

Figure 7. Password Recovery Jumper

4. Reconnect the AC power, power up the system.

5. Power down the system and disconnect the AC power.
6. Return the Password Clear jumper to the Password Clear Protect position, covering
pins 1 and 2.
7. Reconnect the AC power and power up the server.
8. Close the server chassis. The password is cleared and can be reset by going into the
BIOS setup.

Clearing the CMOS

If you cannot access the BIOS setup screens, you must use the CMOS Clear jumper to
reset the configuration RAM.
1. Power down the system and disconnect the AC power.
2. Open the server chassis. For instructions, see your server chassis documentation.

36 Intel® Server Board S3420GP User Guide

 3. Move the jumper from the default operating position (covering pins 1 and 2) to the
reset / clear position (covering pins 2 and 3).

CMOS Default
Clear 2
CLEAR
AF003182
J1F5 CMOS
3

Figure 8. CMOS Recovery Jumper

4. Wait five seconds.

5. Move the jumper back to default position, covering pins 1 and 2.
6. Close the server chassis.
7. Reconnect the AC power and power up the system. The CMOS is cleared and can
be reset by going into the BIOS setup.

Updating the Integrated BMC (Intel® Server Board

S3420GPLX and S3420GPLC)

BMC
Force Default
Update 2
Enabled
J1A2 3

AF003291

Figure 9. BMC Force Update Jumper

Intel® Server Board S3420GP User Guide 37

 When performing the standard Integrated BMC firmware update procedure, the update
utility places the Integrated BMC into an update mode, allowing the firmware to load
safely onto the flash device. In the unlikely event the Integrated BMC firmware update
process fails (due to the Integrated BMC not being in the proper update state), the server
board provides an Integrated BMC Force Update jumper, which forces the Integrated
BMC into the proper update state. You should complete the following procedure in the
event the standard Integrated BMC firmware update process fails.

Note: Normal Integrated BMC functionality is disabled with the Force Integrated BMC Update
jumper set to the enabled position. The server should never be run with the Integrated
BMC Force Update jumper set in this position. This jumper setting should only be used
when the standard firmware update process fails. This jumper should remain in the
default / disabled position when the server is running normally.
1. Power down and remove the AC power cord.
2. Open the server chassis. For instructions, refer to your server chassis
documentation.
3. Move the jumper from the default operating position (covering pins 1 and 2) to the
enabled position (covering pins 2 and 3).
4. Close the server chassis.
5. Reconnect the AC cord and power up the server.
6. Perform the Integrated BMC firmware update procedure as documented in the
README.TXT file included in the given Integrated BMC firmware update
package. After successful completion of the firmware update process, the firmware
update utility may generate an error stating the Integrated BMC is still in update
mode.
7. Power down and remove the AC power cord.
8. Open the server chassis.
9. Move jumper from the enabled position (covering pins 2 and 3) to the disabled
position (covering pins 1 and 2).
10. Close the server chassis.
11. Reconnect the AC cord and power up the server.

38 Intel® Server Board S3420GP User Guide

3 Hardware Installations and
Upgrades

Before You Begin

Before working with your server product, pay close attention to the “Safety Information”
at the beginning of this manual.

Tools and Supplies Needed

• Phillips* (cross head) screwdriver (#1 bit and #2 bit)
• Needle nosed pliers
• A ruler
• Pen or pencil
• Antistatic wrist strap and conductive foam pad (recommended)

Installing and Removing Memory

The silkscreen on the board for the DIMMs displays DIMM_A1, DIMM_A2, DIMM_A3;
DIMM_B1, DIMM_B2, DIMM_B3 starting from the center of the board. DIMM_A1 is
one of two blue sockets which is close to the processor. For three slots per channel
configurations, the server board requires DDR3 DIMMs within a channel to be populated.

Installing DIMMs
To install DIMMs, follow these steps:
1. Observe the safety and ESD precautions in “Safety Information”.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3. Disconnect the AC power cord from the server.
4. Remove the server's cover and locate the DIMM sockets (see letters “A” to “E”
Figure 10).

Intel® Server Board S3420GP User Guide 39

 Figure 10. Installing Memory

5. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the
open position (see letter “A” in Figure 10).
6. Holding the DIMM by the edges, remove it from its anti-static package.
7. Position the DIMM above the socket. Align the two small notches in the bottom
edge of the DIMM with the keys in the socket (letter “B” in Figure 10).
8. Insert the bottom edge of the DIMM into the socket (letter “C” in Figure 10).
9. When the DIMM is inserted, push down on the top edge of the DIMM until the
retaining clips snap into place ((letter “D” in Figure 10). Make sure the clips are
firmly in place (letter “E” in Figure 10).
10. Replace the server's cover and reconnect the AC power cord. Refer to the
documentation that came with your server chassis for instructions on installing the
server's cover.

Removing DIMMs
To remove a DIMM, follow these steps:
1. Observe the safety and ESD precautions in “Safety Information”.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3. Remove the AC power cord from the server.
4. Remove the server's cover. See the documentation that came with your server
chassis for instructions on removing the server's cover.
5. Gently spread the retaining clips at each end of the socket. The DIMM will lift from
the socket.
6. Holding the DIMM by the edges, lift it from the socket, and store it in an anti-static
package.
7. Reinstall and reconnect any parts you removed or disconnected to reach the DIMM
sockets.

40 Intel® Server Board S3420GP User Guide

 8. Replace the server's cover and reconnect the AC power cord. Refer to the
documentation that came with your server chassis for instructions on installing the
server's cover.

Installing or Replacing the Processor

Note: Use the following instructions to install or replace a processor instead of using the
instructions that came with the processor.

Caution: Processor must be appropriate: You may damage the server board if you install a
processor that is inappropriate for your server. See “Additional Information and
Software” for a link to the list of compatible processor(s).

Caution: ESD and handling processors: Reduce the risk of electrostatic discharge (ESD) damage to
the processor by doing the following: (1) Touch the metal chassis before touching the
processor or server board. Keep part of your body in contact with the metal chassis to
dissipate the static charge while handling the processor. (2) Avoid moving around
unnecessarily.

Installing the Processor

To install a processor, follow these instructions:
1. Observe the safety and ESD precautions in “Safety Information”.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3. Disconnect the AC power cord from the server.
4. Remove the server's cover. See the documentation that came with your server
chassis for instructions on removing the server's cover.

Intel® Server Board S3420GP User Guide 41

 5. Locate the processor socket and open the socket lever (see Figure 11).

RE
MO
A
VE

B
AF003186

Figure 11. Lifting the Load Lever

6. Open the load plate (see letter “A” and “B” in Figure 12).

RE
MO
VE

RE
MO
VE

AF003187

Figure 12. Open the Load Plate

42 Intel® Server Board S3420GP User Guide

 7. Remove the socket protective cover (Figure 13).

RE
MO
VE

AF003188

Figure 13. Remove the Socket Protective Cover

8. Take the processor out of the box and remove the protective shipping cover
(Figure 14).

AF003189

Figure 14. Remove the Processor Protective Cover

9. Align the processor cutouts to match the two socket pins, and insert the processor
into the socket as shown in Figure 15.

Intel® Server Board S3420GP User Guide 43

 A

AF003190

Figure 15. Installing the Processor

10. Close the load plate (see letter “A” in Figure 16), close the socket lever, and ensure
the load plate tab engages under the socket lever when fully closed (see letter “B”
and “C” in Figure 16).

A B

D
AF003191

Figure 16. Close the Load Plate and Socket Lever

44 Intel® Server Board S3420GP User Guide

 Note: Make sure the alignment triangle mark and the alignment triangle cutout align correctly.
To assist in package orientation and alignment with the socket:

Installing the Heatsink(s)

1. If a protective film covers the thermal interface material (TIM) on the underside of
the heatsink, remove the protective film.
2. Align heatsink fins to the front and back of the chassis for correct airflow. Airflow
goes from front-to-back of chassis.
3. Each heatsink has four captive fasteners and should be tightened as shown.
4. Using a #2 Phillips* screwdriver, finger-tighten each fastener diagonally, according
to the white-circled numbers.
5. Securely re-tighten each fastener again in the same order as performed in Step 4.
6. Attach fan power cable to server board as shown.

Note: Heatsink
styles may vary

TIM

Figure 17. 2U Reference Heatsink Assembly

7. Reinstall and reconnect any parts you removed or disconnected to reach the
processor sockets.
8. Replace the server's cover and reconnect the AC power cord. Refer to the
documentation that came with your server chassis for instructions on installing the
server's cover.

Intel® Server Board S3420GP User Guide 45

Removing a Processor
1. Observe the safety and ESD precautions in “Safety Information”.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3. Remove the AC power cord from the server.
4. Remove the server's cover. See the documentation that came with your server
chassis for instructions on removing the server's cover.
5. Unplug the processor fan cable from the server board.
6. Loosen the four captive screws on the corners of the heatsink.
7. Twist the heatsink slightly to break the seal between the heatsink and the processor.
8. Lift the heatsink from the processor. If it does not pull up easily, twist the heatsink
again. Do not force the heatsink from the processor. Doing so could damage the
processor.
9. Lift the processor lever.
10. Raise the CPU load plate.
11. Remove the processor.
12. If installing a replacement processor, see “Installing the Processor”. Otherwise,
install the protective socket cover over the empty processor socket and reinstall the
chassis cover.

Installing a PCI Card

This system does not include peripherals and add-in cards; you must purchase them
separately. The riser card at PCI slot 6 of the board supports a low-profile, half-length PCI
Express* add-in card. Refer to the SR1630GP/SR1630HGP System Service Guide for
more detailed information on how to install a PCI card.

Note: You must attach add-in cards to a riser card when the riser card is removed from the
chassis.
1. Remove the screw that attaches the PCI bracket shield to the rear of the chassis to
remove the shield. Retain the screw.

46 Intel® Server Board S3420GP User Guide

 Riser Card
Connector

CAUTION:
Place the riser assembly
upsidedown to avoid
damage to the riser
card connector.

AF003193

Figure 18. Removing the PCI Riser Assembly from the Server System

2. Insert the PCI card edge connector in the slot on the PCI riser.

Riser Connector

A
B Riser Card

Riser Assembly
Supports one
PCIe* card.
Add-in Card

Figure 19. Installing a PCI Card in a Riser Card

3. Insert the riser card with the attached PCI card into the PCI slot on the server board.
Press firmly on the riser card until it is fully seated. Press down on the riser card—
do NOT press down on the PCI card.

Caution: Press the riser card straight down into the slot. Tipping it in the slot while installing it may
damage the riser card or slot on the server board.
4. Use the screw removed in Step 1 to secure the riser card assembly to the chassis.

Intel® Server Board S3420GP User Guide 47

Replacing the Backup Battery
The lithium battery on the server board powers the RTC for up to 10 years in the absence
of power. When the battery starts to weaken, it loses voltage, and the server settings stored
in CMOS RAM in the RTC (for example, the date and time) may be wrong. Contact your
customer service representative or dealer for a list of approved devices.

Warning: Danger of explosion if battery is incorrectly replaced. Replace only with the same or
equivalent type recommended by the equipment manufacturer. Discard used batteries
according to manufacturer's instructions.

Advarsel: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med
batteri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.

Advarsel: Lithiumbatteri - Eksplosjonsfare. Ved utskifting benyttes kun batteri som anbefalt av
apparatfabrikanten. Brukt batteri returneres apparatleverandøren.

Varning: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ
som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens
instruktion.

Varoitus: Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan
laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden
mukaisesti.

48 Intel® Server Board S3420GP User Guide

 1. Observe the safety and ESD precautions in “Safety Information”.
2. Turn off all peripheral devices connected to the server. Turn off the server.
3. Disconnect the AC power cord from the server.
4. Remove the server's cover and locate the battery. See the documentation that came
with your server chassis for instructions on removing the server's cover.
5. Insert the tip of a small flat bladed screwdriver, or an equivalent, under the tab in
the plastic retainer. Gently push down on the screwdriver to lift the battery.
6. Remove the battery from its socket.

AF003185

Figure 20. Replacing the Backup Battery

7. Dispose of the battery according to local ordinance.

8. Remove the new lithium battery from its package, and, being careful to observe the
correct polarity, insert it in the battery socket.
9. Close the chassis.
10. Run Setup to restore the configuration settings to the RTC.

Intel® Server Board S3420GP User Guide 49

50 Intel® Server Board S3420GP User Guide
Appendix A: LED Decoder

During the system boot process, the BIOS executes a number of platform configuration
processes, each of which is assigned a specific hex POST code number. As each
configuration routine is started, the BIOS displays the POST code to the POST Code
Diagnostic LEDs on the back edge of the server board. To assist in troubleshooting a
system hang during the POST process, you can use the Diagnostic LEDs to identify the
last POST process executed.

Each POST code is represented by the eight amber Diagnostic LEDs. The POST codes are
divided into two nibbles: an upper nibble and a lower nibble. The upper nibble bits are
represented by Diagnostic LEDs #4, #5, #6, and #7. The lower nibble bits are represented
by Diagnostics LEDs #0, #1, #2, and #3. Given the bit is set in the upper and lower
nibbles, the corresponding LED is lit. If the bit is clear, corresponding LED is off.

The Diagnostic LED #7 is labeled as MSB, and the Diagnostic LED #0 is labeled with
LSB.

A. ID LED B. Status LED (Intel® Server Board S3420GPLX

and S3420GPLC)

C. Diagnostic LED #7 (MSB LED) D. Diagnostic LED #6

E. Diagnostic LED #5 F. Diagnostic LED #4

G. Diagnostic LED #3 H. Diagnostic LED #2

I. Diagnostic LED #1 J. Diagnostic LED #0 (LSB LED)

Figure 21. Diagnostic LED Placement Diagram

In the following example, the BIOS sends a value of ACh to the diagnostic LED decoder.
The LEDs are decoded as follows:

Intel® Server Board S3420GP User Guide 51

 .

Table 6. POST Progress Code LED Example

Lower Nibble LEDs

LEDs Upper Nibble LEDs

MSB

LEDs LED #7 LED #6 LED #5 LED #4 LED #3 LED #2 LED #1 LED #0

8h 4h 2h 1h 8h 4h 2h 1h

Status ON OFF ON OFF ON ON OFF OFF

1 0 1 0 1 1 0 0
Results
Ah Ch

• Upper nibble bits = 1010b = Ah; Lower nibble bits = 1100b = Ch; the two are
concatenated as ACh.

Table 7. Diagnostic LED POST Code Decoder

Diagnostic LED Decoder

Checkpoint O = On, X = Off Description

Upper Nibble Lower Nibble

MSB LSB

8h 4h 2h 1h 8h 4h 2h 1h

LED #7 #6 #5 #4 #3 #2 #1 #0

Host Processor

0x10h X X X O X X X X Power-on initialization of

the host processor
(bootstrap processor)

0x11h X X X O X X X O Host processor cache

initialization (including AP)

0x12h X X X O X X O X Starting application

processor initialization

0x13h X X X O X X O O SMM initialization

Chipset

0x21h X X O X X X X O Initializing a chipset

component

Memory

52 Intel® Server Board S3420GP User Guide

 Table 7. Diagnostic LED POST Code Decoder
0x22h X X O X X X O X Reading configuration
data from memory (SPD
on FBDIMM)

0x23h X X O X X X O O Detecting presence of

memory

0x24h X X O X X O X X Programming timing

parameters in the memory
controller

0x25h X X O X X O X O Configuring memory

parameters in the memory
controller

0x26h X X O X X O O X Optimizing memory

controller settings

0x27h X X O X X O O O Initializing memory, such

as ECC init

0x28h X X O X X X X X Testing memory

Intel® Server Board S3420GP User Guide 53

 Table 7. Diagnostic LED POST Code Decoder
PCI Bus

0x50h X O X O X X X X Enumerating PCI buses

0x51h X O X O X X X O Allocating resources to

PCI buses

0x52h X O X O X X O X Hot Plug PCI controller

initialization

0x53h X O X O X X O O Reserved for PCI bus

0x54h X O X O X O X X Reserved for PCI bus

0x55h X O X O X O X O Reserved for PCI bus

0x56h X O X O X O O X Reserved for PCI bus

0x57h X O X O X O O O Reserved for PCI bus

USB

0x58h X O X O O X X X Resetting USB bus

0x59h X O X O O X X O Reserved for USB devices

ATA / ATAPI / SATA

0x5A X O X O O X O X Resetting SATA bus and

all devices

0x5B X O X O O X O O Reserved for ATA

0x5C X O X O O O X X Enable Smart if supported

by ATA device

0x5D X O X O O O X O Reserved for ATA

SMBUS

0x5E X O X O O O O X Resetting SMBUS

0x5F X O X O O O O O Reserved for SMBUS

Local Console

0x70h X O O O X X X X Resetting the video

controller (VGA)

0x71h X O O O X X X O Disabling the video

controller (VGA)

0x72h X O O O X X O X Enabling the video

controller (VGA)

Remote Console

0x78 X O O O O X X X Resetting the console

controller

0x79 X O O O O X X O Disabling the console

controller

54 Intel® Server Board S3420GP User Guide

 Table 7. Diagnostic LED POST Code Decoder
0x7A X O O O O X O X Enabling the console
controller

Keyboard (only USB) / Keyboard (PS/2 or USB)

0x90 O X X O X X X X Resetting the keyboard

0x91 O X X O X X X O Disabling the keyboard

0x92 O X X O X X O X Detecting the presence of

the keyboard

0x93 O X X O X X O O Enabling the keyboard

0x94 O X X O X O X X Clearing keyboard input

buffer

0x95 O X X O X O X O Instructing keyboard to

run Self Test (PS/2 only)

Mouse (only USB) / Mouse (PS/2 or USB)

0x98 O X X O O X X X Resetting the mouse

0x99 O X X O O X X O Detecting the mouse

0x9A O X X O O X O X Detecting the presence of

mouse

0x9B O X X O O X O O Enabling the mouse

Fixed Media

0xB0 O X O O X X X X Resetting fixed media

device

0xB1 O X O O X X X O Disabling fixed media

device

0xB2 O X O O X X O X Detecting the presence of

a fixed media device (hard
drive detection, and so on)

0xB3 O X O O X X O O Enabling / configuring a

fixed media device

Removable Media

0xB8 O X O O O X X X Resetting the removable

media device

0xB9 O X O O O X X O Disabling the removable

media device

0xBA O X O O O X O X Detecting the presence of

a removable media device
(CD-ROM detection, etc.)

0xBC O X O O O O X X Enabling / configuring a

removable media device

Intel® Server Board S3420GP User Guide 55

 Table 7. Diagnostic LED POST Code Decoder
Boot Device Selection (BDS)

0xD0 O O X O X X X X Trying boot selection

0xD1 O O X O X X X O Trying boot selection

0xD2 O O X O X X O X Trying boot selection

0xD3 O O X O X X O O Trying boot selection

0xD4 O O X O X O X X Trying boot selection

0xD5 O O X O X O X O Trying boot selectiont

0xD6 O O X O X O O X Trying boot selection

0xD7 O O X O X O O O Trying boot selection

0xD8 O O X O O X X X Trying boot selection

0xD9 O O X O O X X O Trying boot selection

0xDA O O X O O X O X Trying boot selection

0xDB O O X O O X O O Trying boot selection

0xDC O O X O O O X X Trying boot selection

0xDD O O X O O O X O Trying boot selection

0xDE O O X O O O O X Trying boot selection

0xDF O O X O O O O O Trying boot selection

Pre-EFI Initialization (PEI) Core

0xE0 O O O X O X X X Started dispatching early

initialization modules
(PEIM)

0xE1 O O O X X X X O Reserved for initialization

module ues (PEIM)

0xE2 O O O X X X O X Initial memory found,

configured, and installed
correctly

0xE3 O O O X X X O O Reserved for initialization

module ues (PEIM)

Driver Execution Environment (DXE) Core (not accompanied by a beep code)

0xE4 O O O X O X X X Entered EFI driver

execution phase (DXE)

0xE5 O O O X O X X O Started dispatching

drivers

0xE6 O O O X O X O X Started connecting drivers

DXE Drivers (not accompanied by a beep code)

56 Intel® Server Board S3420GP User Guide

 Table 7. Diagnostic LED POST Code Decoder
0xE7 O O O X X O O O Waiting for user input

0xE8 O O O X O X X X Checking password

0xE9 O O O X O X X O Entering BIOS setup

0xEA O O O X O X O X Flash Update

0xEE O O O X O O O X Calling Int 19. One beep

unless silent boot is
enabled.

0xEF O O O X O O O O Unrecoverable boot failure

Runtime Phase / EFI Operating System Boot

0xF2 O O O O X X O X Signal that the operating

system has switched to
virtual memory mode.

0xF4 O O O O X O X X Entering Sleep state

0xF5 O O O O X O X O Exiting Sleep state

0xF8 O O O O O X X X Operating system has

requested EFI to close
boot services
(ExitBootServices ( ) has
been called)

0xF9 O O O O O X X O Operating system has

switched to virtual
address mode
(SetVirtualAddressMap ( )
has been called)

0xFAh\ O O O O O X O X Operating system has

requested the system to
reset (ResetSystem () has
been called)

Pre-EFI Initialization Module (PEIM) / Recovery

0x30 X X O O X X X X Crisis recovery has been

initiated because of a user
request

0x31 X X O O X X X O Crisis recovery has been

initiated by software
(corrupt flash)

0x34 X X O O X O X X Loading crisis recovery

capsule

0x35 X X O O X O X O Handing off control to the

crisis recovery capsule

0x3F X X O O O O O O Unable to complete crisis

recovery

Intel® Server Board S3420GP User Guide 57

 Table 7. Diagnostic LED POST Code Decoder

Memory Error Codes (Accompanied by a beep code)

0xE8h O O O X O X X X No Usable Memory Error:

No memory in the system,
or SPD data bad so no
memory could be
detected.

0xEBh O O O X O X O O Memory Test Error:

Memory failed Hardware
BIST.

0xEDh O O O X O O X O Population Error: RDIMMs

and UDIMMs cannot be
mixed in the system.

0xEEh O O O X O O O X Mismatch Error: More

than two Quad-Ranked
DIMMS in a channel.

58 Intel® Server Board S3420GP User Guide

Appendix B: Intel® Server Issue Report
Form

Issue Report Form (Rev 3.6)

Note: Filling out this form completely is required for any escalation.
===============================================================

Customer Contact Information:

Customer Support Case #:
===============================================================

Intel® Server Board or System:

(Example: S3420GPLX or SR1630GP)
===============================================================

Server Chassis:
(Example SC5400. If third-party chassis used, indicate make and model.)
===============================================================

Baseboard Information: (some information maybe found by

accessing BIOS & going through the Server Management menu ->
System Information)
Baseboard PBA/TA/AA # (Example: 123456-789):

- can be found on the white sticker label on the baseboard

System BIOS Version:

Intel® Remote Management Module Firmware Version (if applicable):

Intel® Management Module BMC Revision (if applicable):

BMC/mBMC Version:

FRU/SDR Version:

HSC Version:

Has the latest BIOS been tried? (Yes/No):

Intel® Server Board S3420GP User Guide 59

 Has the latest BMC/mBMC been tried? (Yes/No):

Has the latest IMM BMC been tried? (Yes/No):

Has the latest RMM Firmware been tried? (Yes/No):

Has the latest FRU/SDR been tried? (Yes/No):

Has the latest HSC been tried? (Yes/No):

===============================================================

Processor information:

Type Speed sSpec Thermal Solution

Processor 1

Processor 2

Processor 3

Processor 4

Thermal solution (Heatsink) examples:

(1U, Passive w/air ducting, Active w/fan, etc.)

===============================================================

Memory:

Manufacturer Part Number DRAM Part Number On Intel tested list?

60 Intel® Server Board S3420GP User Guide

 Add-in adapters (Example: NICs, Management Adapters, Serial
Expansion Cards, PCI-Express* Adapters, RAID Controllers,
SCSI Controllers, etc.):

Type Slot Manufacturer Model Firmware

Third party hardware (Example: KVM, Chassis, etc.):

Description/Use Manufacturer Model Firmware

Storage Devices (Example: SCSI, SATA, SAS, USB, Tape, etc.):

In Hot-Swap
Manufacturer Model Type Size Firmware
Bay?

===============================================================

Operating System Information (Example: RedHat* Enterprise

Linux, Microsoft* Windows* Server 2003, Service pack 1, OEM
CD):
Manufacturer:

Version:

Language version (English, Arabic, Chinese (Simplified)):

Service Pack Level or Kernel Revision:

Distribution (OEM/Retail):
===============================================================

Intel® Server Board S3420GP User Guide 61

 Intel® RAID Controller: (Example SRCU42E)
RAID controller part number (PBA number):

RAID controller firmware version:

Has the latest RAID firmware been tried? (Yes/No):

RAID driver version:

Has the latest RAID driver been tried? (Yes/No):

RAID volumes configuration (disks & RAID level):

RAID volume use (Boot device/Data Volume):

Is BBU (Battery Backup Unit) installed? (Yes/No):

BBU part number:

===============================================================

Detailed description of issue:

Troubleshooting tried:

62 Intel® Server Board S3420GP User Guide

 Steps to replicate the issue:

===============================================================
Issue impact statements:
Do you have any potential Intel system, or component purchases that this issue is
holding up? If yes, please provide a brief description below.

Do you have systems already purchased that are not being delivered to your
customers because of this issue? If yes, please provide a brief description below.

Have you returned systems or components to your place of purchase because of this
issue? If yes, please provide a brief description below.

*All other brands and names are property of their respective owners.

Intel® Server Board S3420GP User Guide 63

64 Intel® Server Board S3420GP User Guide
Appendix C: Getting Help

If you encounter an issue with your server system, follow these steps to obtain support:
1. Visit the following Intel support web page:
http://support.intel.com/support/motherboards/server
This web page provides 24x7 support when you need it to get the latest and most
complete technical support information on all Intel Enterprise Server and Storage
Platforms. Information available at the support site includes:
— Latest BIOS, firmware, drivers and utilities
— Product documentation, installation and quick start guides
— Full product specifications, technical advisories and errata
— Compatibility documentation for memory, hardware add-in cards, chassis
support matrix and operating systems
— Server and chassis accessory parts list for ordering upgrades or spare parts
— A searchable knowledgebase to search for product information throughout the
support site
2. If you are still unable to obtain a solution to your issue, send an email to Intel’s
technical support center using the online form available at
http://supportmail.intel.com/scripts-emf/welcome.aspx
3. Lastly, you can contact an Intel support representative using one of the support
phone numbers available at http://support.intel.com/support/9089.htm
(charges may apply). Intel customer support suggests filling out the issue report
form available at “Intel® Server Issue Report Form” on page 59 to better service the
issue.
Intel also offers Channel Program members around-the-clock 24x7 technical phone
support on Intel® server boards, server chassis, server RAID controller cards, and
Intel® Server Management at http://www.intel.com/reseller/.

Note: You will need to log in to the Reseller site to obtain the 24x7 number.

Warranty Information
To obtain warranty information, visit the following Intel web site:

http://support.intel.com/support/motherboards/server/sb/CS-010807.htm

Intel® Server Board S3420GP User Guide 65

66 Intel® Server Board S3420GP User Guide
Appendix D: Regulatory and Compliance
Information

Product Regulatory Compliance

Product Safety Compliance
The Intel® Server Board S3420GP complies with the following safety requirements:
• UL60950-1 - CSA 60950-1 (USA / Canada)
• EN60950-1 (Europe)
• IEC60950-1 (International)
• CB Certificate & Report, IEC60950-1 (report to include all country national
deviations)
• Belarus License - Listed on System License (Belarus)
• CE - Low Voltage Directive 73/23/EEE (Europe)
• IRAM Certification (Argentina)

Product EMC Compliance - Class A Compliance

Note: Legally this product is required to comply with Class A emission requirements because it
is intended for a commercial type market place. Intel targets 10db margin to Class A
Limits.

The Intel® Server Board S3420GP been has been tested and verified to comply with the
following electromagnetic compatibility (EMC) regulations when installed a compatible
Intel® host system. For information on compatible host system(s) see Intel's Server
Builder Web site or contact your local Intel representative.
• FCC / ICES-003 - Emissions (USA/Canada) Verification
• CISPR 22 - Emissions (International)
• EN55022 - Emissions (Europe)
• EN55024 - Immunity (Europe)
• CE - EMC Directive 2004/108/EC (Europe)
• VCCI Emissions (Japan)
• AS/NZS CISPR 22 Emissions (Australia / New Zealand)
• BSMI CNS13438 Emissions (Taiwan)

Intel® Server Board S3420GP User Guide 67

 • Belarus License - Listed on one System License (Belarus)
• RRL MIC Notice No. 1997-41 (EMC) & 1997-42 (EMI) (Korea)

Certifications / Registrations / Declarations

• UL Certification (US/Canada)
• CE Declaration of Conformity (CENELEC Europe)
• FCC/ICES-003 Class A Attestation (USA/Canada)
• C-Tick Declaration of Conformity (Australia)
• MED Declaration of Conformity (New Zealand)
• BSMI Certification (Taiwan)
• Belarus - Listed on one System License (Belarus)
• RRL Certification (Korea)
• Ecology Declaration (International)

Product Regulatory Compliance Markings

This product is marked with the following Product Certification Markings:

Table 8. Product Certification Markings

Regulatory
Region Marking
Compliance

UL Mark USA/Canada

CE Mark Europe

EMC Marking (Class A) Canada CANADA ICES-003 CLASS A

CANADA NMB-003 CLASSE A

68 Intel® Server Board S3420GP User Guide

 Table 8. Product Certification Markings

Regulatory
Region Marking
Compliance

BSMI Marking (Class A) Taiwan

Ctick Marking Australia / New Zealand

N232

RLL MIC Mark Korea

See the regulatory information document for additional

information.

Recycling Package Mark China

Recycling Package Mark Other than China

Intel® Server Board S3420GP User Guide 69

 Table 8. Product Certification Markings

Regulatory
Region Marking
Compliance

RoHS China

Electromagnetic Compatibility Notices

FCC (USA)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.

For questions related to the EMC performance of this product, contact:

Intel Corporation
5200 N.E. Elam Young Parkway
Hillsboro, OR 97124-6497
1-800-628-8686

This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit other than the one to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications not expressly approved by the grantee of this device could
void the user's authority to operate the equipment. The customer is responsible for
ensuring compliance of the modified product.

70 Intel® Server Board S3420GP User Guide

 Only peripherals (computer input/output devices, terminals, printers, etc.) that comply
with FCC Class A or B limits may be attached to this computer product. Operation with
noncompliant peripherals is likely to result in interference to radio and TV reception.

All cables used to connect to peripherals must be shielded and grounded. Operation with
cables, connected to peripherals, that are not shielded and grounded may result in
interference to radio and TV reception.

ICES-003 (Canada)

Cet appareil numérique respecte les limites bruits radioélectriques applicables aux
appareils numériques de Classe A prescrites dans la norme sur le matériel brouilleur:
“Apparelis Numériques”, NMB-003 édictee par le Ministre Canadian des
Communications.

This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the interference-causing equipment standard entitled: “Digital
Apparatus,” ICES-003 of the Canadian Department of Communications.

Europe (CE Declaration of Conformity)

This product has been tested in accordance too, and complies with the Low Voltage
Directive (73/23/EEC) and EMC Directive (89/336/EEC). The product has been marked
with the CE Mark to illustrate its compliance.

VCCI (Japan)

English translation of the notice above:

This is a Class B product based on the standard of the Voluntary Control Council for
Interference (VCCI) from Information Technology Equipment. If this is used near a radio
or television receiver in a domestic environment, it may cause radio interference. Install
and use the equipment according to the instruction manual.

Intel® Server Board S3420GP User Guide 71

BSMI (Taiwan)
The BSMI Certification Marking and EMC warning is located on the outside rear area of
the product.

RRL (Korea)

English translation of the notice above:

1. Type of Equipment (Model Name): On License and Product
2. Certification No.: On RRL certificate. Obtain certificate from local Intel
representative
3. Name of Certification Recipient: Intel Corporation
4. Date of Manufacturer: Refer to date code on product
5. Manufacturer/Nation: Intel Corporation/Refer to country of origin marked on
product

Restriction of Hazardous Substances (RoHS)

Compliance
Intel has a system in place to restrict the use of banned substances in accordance with the
European Directive 2002/95/EC. Compliance is based on declaration that materials
banned in the RoHS Directive are either (1) below all applicable threshold limits or (2) an
approved / pending RoHS exemption applies.

72 Intel® Server Board S3420GP User Guide

 RoHS implementation details are not fully defined and may change.

Threshold limits and banned substances are noted below:

• Quantity limit of 0.1% by mass (1000 PPM) for:
— Lead
— Mercury
— Hexavalent Chromium
— Polybrominated Biphenyls Diphenyl Ethers (PBDE)
• Quantity limit of 0.01% by mass (100 PPM) for:
— Cadmium

End-of-Life / Product Recycling

Product recycling and end-of-life take-back systems and requirements vary by country.
Contact the retailer or distributor of this product for information about product recycling
and / or take-back.

Intel® Server Board S3420GP User Guide 73

74 Intel® Server Board S3420GP User Guide
Appendix E: Troubleshooting

This chapter helps you identify and solve problems that might occur while you are using
the system.

For any issue, first ensure you are using the latest firmware and files. Firmware upgrades
include updates for BIOS, the baseboard management controller (BMC), and the hot-swap
controller (HSC). See “Additional Information and Software” for a link to the software
updates. In addition to the server firmware and files, also update any drivers used for
components you installed in your system, such as video drivers, network drivers, and
SCSI drivers.

Intel provides a package called the "Platform Confidence Test" that may help with your
diagnostics. See “Additional Information and Software” for a link to this software.

If you cannot resolve your server problems on your own, see “Getting Help” for
assistance.

System Boot Quiet Time

The power-on self test (POST) process includes a quiet time, during which the system
may appear to be hung. This may last as long as 20 seconds. Do not power off or reboot
the system during this time. The POST LEDs will indicate activity-they may alternate
blinking between amber and green. When the quiet time completes, the status LED will
change to solid green.

Resetting the System

Before going through in-depth troubleshooting, attempt first to perform reset your system
using one of the methods below.

Table 9. Resetting the System

To do this Press

Soft boot reset to clear the system memory and reload the operating <Ctrl+Alt+Del>
system

Clear system memory, restart POST, and reload the operating system Reset button

Cold boot reset. Turn the system power off and then on. This clears Power off/on
system memory, restarts POST, reloads the operating system, and halts button
power to all peripherals

Intel® Server Board S3420GP User Guide 75

Problems following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect installation
or configuration. Hardware failure is a less frequent cause. If the problem you are
experiencing is with a specific software application, see “Problems with Newly Installed
Application Software”.

First Steps Checklist

• Is AC power available at the wall outlet?
• Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis
and at the AC source.
• Are all cables correctly connected and secured?
• Are the processors fully seated in their sockets on the server board?
• Are all standoffs in the proper location and not touching any components, causing a
potential short?
• Are all add-in PCI boards fully seated in their slots on the server board?
• Are all jumper settings on the server board correct?
• Are all jumper and switch settings on add-in boards and peripheral devices correct?
To check these settings, refer to the manufacturer's documentation that comes with
them. If applicable, ensure that there are no conflicts-for example, two add-in boards
sharing the same interrupt.
• Are all peripheral devices installed correctly?
• If the system has a hard disk drive, is it properly formatted or configured?
• Are all device drivers properly installed?
• Are the configuration settings made in Setup correct?
• Is the operating system properly loaded? See the operating system documentation.
• Did you press the system power on/off switch on the front panel to turn the server on
(power on light should be lit)?
• Is the system power cord properly connected to the system and plugged into a
NEMA 5 15R outlet for 100-120 V or a NEMA 6-15R outlet for 200-240 V?
• Are all integrated components from the tested components lists? Check the tested
memory, and chassis lists, as well as the supported hardware and operating system
list. See “Additional Information and Software” for links to the tested component
lists.

76 Intel® Server Board S3420GP User Guide

Hardware Diagnostic Testing
This section provides a more detailed approach to identifying a hardware problem and
locating its source.

Caution: Turn off devices before disconnecting cables: Before disconnecting any peripheral cables
from the system, turn off the system and any external peripheral devices. Failure to do so
can cause permanent damage to the system and/or the peripheral devices.
1. Turn off the system and all external peripheral devices. Disconnect each device
from the system, except for the keyboard and the video monitor.
2. Make sure the system power cord is plugged into a properly grounded AC outlet.
3. Make sure your video display monitor and keyboard are correctly connected to the
system. Turn on the video monitor. Set its brightness and contrast controls to at
least two thirds of their maximum ranges (refer to the documentation supplied with
your video display monitor).
4. If the operating system normally loads from the hard disk drive, make sure there is
no diskette in drive A and no CD-ROM disk in the CD-ROM drive.
5. If the power LED does light, attempt to boot from a floppy diskette or from a CD-
ROM disk.
6. Turn on the system. If the power LED does not light, see “Power Light Does Not
Light”.

Verifying Proper Operation of Key System Lights

As POST determines the system configuration, it tests for the presence of each mass
storage device installed in the system. As each device is checked, its activity light should
turn on briefly. Check for the following:
• Does the diskette drive activity light turn on briefly? If not, see “Drive Activity
Light Does Not Light”.
• If system LEDs are illuminated, see “Make sure the BIOS is configured to allow the
CD-ROM to be the first bootable device.” for a description of the light and steps to
take to correct the problem.

Confirming Loading of the Operating System

Once the system boots up, the operating system prompt displays on the screen. The
prompt varies according to the operating system. If the operating system prompt does not
display, see “No Characters Display on Screen”.

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Specific Problems and Corrective Actions
This section provides possible solutions for these specific problems:
• Power light does not light.
• No characters appear on screen.
• Characters on the screen appear distorted or incorrect.
• System cooling fans do not rotate.
• Hard disk drive activity light does not light.
• Optical drive activity light does not light.
• There are problems with application software.
• The bootable CD-ROM is not detected.

Try the following solutions in the order given. If you cannot correct the problem, contact
your service representative or authorized dealer for help.

Power Light Does Not Light

Check the following:
• Did you press the power-on button?
• Is the system operating normally? If so, the power LED might be defective or the
cable from the control panel to the server board might be loose.
• Have you securely plugged the server AC power cord into the power supply?
• Some ATX power supplies have a power switch on the back of the power supply,
next to the fan. If your system has one, is it turned on?
• Remove all add-in cards and see if the system boots. If successful, add the cards
back in one at a time with a reboot between each addition.
• Make sure the memory DIMMs comply with the system requirements.
• Make sure the memory DIMMs were populated according to the system
requirements.
• Remove the memory DIMMs and re-seat them.
• Make sure the processor(s) comply with the system requirements.
• Make sure the processor(s) were populated according to the system requirements.
• Remove the processor(s) and re-seat them.
• Make sure the chassis standoffs are installed only below mounting holes. Misplaced
standoffs can contact the pins on the bottom of the server board and cause a short.

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No Characters Display on Screen
Check the following:
• Is the keyboard functioning? Test it by turning the “Num Lock” function on and off
to make sure the Num Lock light is functioning.
• Is the video monitor plugged in and turned on? If you are using a switch box, is it
switched to the correct system?
• Are the brightness and contrast controls on the video monitor properly adjusted?
• Is the video monitor signal cable properly installed?
• Does this video monitor work correctly if plugged into a different system?
• Is the onboard video controller enabled in the BIOS?
• Remove all add-in cards and see if the video returns. If successful, add the cards
back in one at a time with a reboot between each addition.
• Make sure the memory DIMMs comply with the system requirements.
• Make sure the memory DIMMs were populated according to the system
requirements.
• Remove the memory DIMMs and re-seat them.
• Make sure the processor(s) comply with the system requirements.
• Make sure the processor(s) were populated according to the system requirements.
• Remove the processor(s) and re-seat them.

If you are using an add-in video controller board, do the following:

1. Verify that the video works using the onboard video controller.
2. Verify that the video controller board is fully seated in the server board connector.
3. Reboot the system for changes to take effect.
4. If there are still no characters on the screen after you reboot the system and POST
emits a beep code, write down the beep code you hear. This information is useful
for your service representative.
5. If you do not receive a beep code and characters do not appear, the video display
monitor or video controller may have failed. Contact your service representative or
authorized dealer for help.

Characters Are Distorted or Incorrect

Check the following:
• Are the brightness and contrast controls properly adjusted on the video monitor? See
the manufacturer's documentation.
• Are the video monitor's signal and power cables properly installed?
• Does this video monitor work correctly if plugged into a different system?

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System Cooling Fans Do Not Rotate Properly
If the system cooling fans are not operating properly, it is an indication of possible system
component failure.

Check the following:

• Is the power-on light lit? If not, see “Power Light Does Not Light”.
• If your system has LED lights for the fans, is one or more of these LEDs lit?
• Are any other control panel LEDs lit?
• Have any of the fan motors stopped? Use the server management subsystem to
check the fan status.
• Have your fans speeded up in response to an overheating situation?
• Have your fans speeded up in response to a fan that has failed?
• Are the fan power connectors properly connected to the server board?
• Is the cable from the control panel board connected to the both the control panel
board and to the server board?
• Are the power supply cables properly connected to the server board?
• Are there any shorted wires caused by pinched-cables or have power connector
plugs been forced into power connector sockets the wrong way?

Drive Activity Light Does Not Light

Check the following:
• Are the diskette drive's power and signal cables properly installed?
• Are all relevant switches and jumpers on the diskette drive set correctly?
• Is the diskette drive properly configured?
• Is the diskette drive activity light always on? If so, the signal cable may be plugged
in incorrectly.

If you are using the onboard diskette controller, use the BIOS setup to make sure that
“Onboard Floppy” is set to "Enabled." If you are using an add-in diskette controller, make
sure that “Onboard Floppy” is set to “Disabled”.

CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light

Check the following:
• Are the CD-ROM/DVD-ROM drive's power and signal cables properly installed?
• Are all relevant switches and jumpers on the drive set correctly?
• Is the drive properly configured?

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Cannot Connect to a Server
• Make sure the network cable is securely attached to the correct connector at the
system back panel.
• Try a different network cable.
• Make sure you are using the correct and the current drivers. See “Additional
Information and Software” for a link to the current drivers.
• Make sure the driver is loaded and the protocols are bound.
• Make sure the hub port is configured for the same duplex mode as the network
controller.
• Make sure the correct networking software is installed.
• If you are directly connecting two servers (without a hub), you will need a crossover
cable.
• Check the network controller LEDs next to the NIC connectors.

Problems with Network

The server hangs when the drivers are loaded

• Certain drivers may require interrupts that are not shared with other PCI drivers. For
these drivers, it may be necessary to alter settings so that interrupts are not shared.
See the documentation that came with your PCI card(s) for information on changing
interrupts.

Diagnostics pass but the connection fails

• Make sure the network cable is securely attached.
• Make sure you specify the correct frame type in your NET.CFG file.
• The controller stopped working when an add-in adapter was installed.
• Make sure the cable is connected to the port from the onboard network controller.
• Make sure your BIOS is current. See “Additional Information and Software” for a
link to the current version.
• Make sure the other adapter supports shared interrupts. Make sure your operating
system supports shared interrupts.
• Try reseating the add-in adapter.

The controller stopped working when an add-in adapter was installed

• Make sure the cable is connected to the port from the on-board network controller.
• Make sure your BIOS is current. Refer to the “Additional Information and
Software” for a link to the current version.

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 • Make sure the other adapter supports shared interrupts. Make sure your operating
system supports shared interrupts.
• Try reseating the add-in adapter.

The add-in adapter stopped working without apparent cause

• Try reseating the adapter first; then try a different slot if necessary.
• The network driver files may be corrupt or deleted. Delete and then reinstall the
drivers.
• Run the diagnostics.

System Boots when Installing PCI Card

System Server Management features require full-time “standby” power. This means some
parts of the system have power going to them whenever the power cord is plugged in,
even if you have turned the system power off with the power button on the front panel. If
you install a PCI card with the AC power cord plugged in, a signal may be sent to
command the system to boot. Before installing a PCI card, you should always:
• Turn off the server power by using the power button on the front of the system.
• Unplug the AC power cord(s) from the server.

Problems with Newly Installed Application Software

Problems that occur when you run new application software are usually related to the
software, not the server hardware. Faulty equipment is unlikely, especially if other
software runs correctly.

Check the following:

• Make sure the system meets the minimum hardware requirements for the software.
See the software documentation.
• Make sure the software is properly installed and configured for the system. See the
software documentation.
• Use only an authorized copy. Unauthorized copies often do not work.
• If you are running the software from a floppy disk, CD-ROM or DVD-ROM, try a
different disk.
• Make sure the correct device drivers installed.
If the problems persist, contact the software vendor's customer service representative.

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Problems with Application Software that Ran Correctly Earlier
Problems that occur after the system hardware and software have been running correctly
sometimes indicate equipment failure. However, they can also be caused by file
corruption or changes to the software configuration.

Check the following:

• If you are running the software from a floppy disk, CD-ROM or DVD-ROM, try a
different disk.
• Check your system for a virus infection.
• Uninstall and reinstall the software. Make sure all necessary files are installed.
• If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if
keyboard input is incorrect), a marginal power supply, or other random component
failures.
• If you suspect that a transient voltage spike, power outage, or brownout might have
occurred, reload the software and try running it again. Symptoms of voltage spikes
include a flickering video display, unexpected system reboots, and the system not
responding to user commands.

Note: Random errors in data files: If you are getting random errors in your data files, they may
be getting corrupted by voltage spikes on your power line. If you are experiencing any of
the above symptoms that might indicate voltage spikes on the power line, you may want to
install a surge suppressor between the power outlet and the system power cord.

Devices are not Recognized under Device Manager (Microsoft

Windows* Operating System)
The Microsoft Windows* operating systems do not include all of the drivers for the Intel®
chipsets, onboard NICs, and other components. See “Additional Information and
Software” for a link to the current drivers and chipset files.

Hard Drive(s) are not Recognized

Check the following:
• Make sure the drive is not disabled in the BIOS Setup.
• Make sure the drive is connected correctly and that is plugged into the power supply.
• Make sure the drive is compatible. See “Additional Information and Software” for a
link to the tested drives.
• Make sure you have not exceeded the power budget for the server. See “Additional
Information and Software” for a link to software to check your power budget.
• If using SCSI drives, verify that each SCSI ID number is unique on the SCSI bus.
Refer to your drive documentation for details on setting the SCSI ID for your drives.

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 • If using ATA drives, verify the master/slave settings are set correctly. Refer to your
drive documentation for details on setting the master/slave settings.
• If using a RAID configuration with SCSI or SATA drives, make sure the RAID card
is installed correctly.

Bootable CD-ROM Disk Is Not Detected

Check the following:
• Make sure the BIOS is configured to allow the CD-ROM to be the first bootable
device.

LED Information
The Intel® Server Board S3420GP includes LEDs that can aid in troubleshooting your
system. The following table lists these LEDs and provides a description of their use.

Table 10. LED Information

LED Name Function Location LED Color Notes

ID Aid in server Front panel Blue Press ID LED button or use

identification from the and board rear Server Management software
back panel left corner to turn the LED on and off.

System Fault Visible fault warning Front panel Green or • On = No Fault

and board rear Amber • Green Blink = degraded
left corner
• Amber = non-critical

Disk Activity Front panel Front panel Green Blinking = Activity. No action
and board left required.
side

POST Code Display boot 80 POST Left rear of Each LED can See the POST code table.
1-8 code board be Off, Green,
Amber, or Red

5-V Standby Identify 5-V standby Front left Amber On = 5-V standby power on
power on state board

Power LED Identify the power state Front panel Green • Off = Power is off (off or
of the system S5)
• On = Power on or S0)
• Slow Blink = Low power
state (S1 - S3)

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BIOS POST Beep Codes
The following table lists the POST error beep codes. Prior to system video initialization,
the BIOS uses these beep codes to inform users of error conditions. The beep code is
followed by a user-visible code on POST Progress LEDs.

Table 11. POST Error Beep Codes

Number of Beeps Reason for Beeps and Action to Take

3 System halted because a fatal error related to the memory was detected.

In the case of POST error(s) that are listed as Major, the BIOS enters the error manager
and waits for the user to press an appropriate key before booting the operating system or
entering the BIOS Setup.

The user can override this option by setting the POST Error Pause option as disabled on
the BIOS setup Main screen. If this option is disabled, the system boots the operating
system without user intervention. The default is disabled.

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86 Intel® Server Board S3420GP User Guide