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Códigos Jive

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Ralni Cauê
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15 views4 pages

Códigos Jive

Uploaded by

Ralni Cauê
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Star Code Video

*7 Click to enlarge

*11 Click to enlarge

*12 N/A

*13 + ext Click to enlarge

*14 Click to enlarge

*15 + ext/tel Click to enlarge

*17 + ext Click to enlarge

*19 Click to enlarge

*21 Click to enlarge

*22 Click to enlarge

*33 Click to enlarge

*33 + ext Click to enlarge

*34 Click to enlarge

*34 + ext Click to enlarge

*37 Click to enlarge


*43 + dialable username
Click to enlarge

*67 + tel Click to enlarge

*72 + ext/tel Click to enlarge

*73 Click to enlarge

*77 Click to enlarge

*82 + tel Click to enlarge

*97 + ext Click to enlarge

*98+ ext Click to enlarge

*99 Click to enlarge

*911 Click to enlarge

* + extension Click to enlarge

* Click to enlarge

# Click to enlarge
Definition
Pauses and resumes recording on live calls.

Searches the default dial by name directory.

No action. Reserved for emergency services in


some countries.
Logs in and out of a call queue.

Records a sound clip to be used in a dial plan or call queue (requires prompt recording permissions).

Records a single call (feature must be set up by a system admin). This cannot be used mid-call.

Initiates call monitoring (requires monitoring permissions).

Changes personal dialable password


(default 0000). This password is used with the
dialable username to access permission-based
tasks such as recording prompts, making
international calls, and call monitoring. It is
different from the voicemail password.
Records personal directory name to be used in
a dial by name directory.
Records others’ directory names to be used in a dial by name directory (requires prompt recording permissions).

Pauses an agent's calls in all assigned queues.


Agent will hear "agent paused".
Pauses an agent's calls in a specific queue.
Agent will hear "agent paused".
Resumes an agent's calls in all assigned
queues. Agent will hear "available".
Resumes an agent 's calls in a specific queue.
Agent will hear "available".
Places a call on hold in a virtual parking spot on
the system. There are an unlimited number of
parking spots available. To park in a user-
assigned spot, direct transfer to *37 + parking
spot number (any number of digits, but it cannot
start with 0). To park in a system-assigned spot,
warm transfer to *37 (the system will notify you
where the call is parked). To answer a parked
call, dial *37 + parking spot number.
Initiates hot desking allowing you to load your extension settings to a shared phone and use it as your own. Dial the same s

Blocks your number from a caller ID for a single


call.
Activates server-side call forwarding—all
incoming calls are forwarded to an internal
extension or external number.
De-activates server-side call forwarding.

Switches a call between devices assigned to a


single user.
Overrides the Block Caller ID setting for a single call.

Picks up a call ringing on another user’s phone


(directed call pickup).
Checks other extension, ring group, or shared
voicemail boxes.
Checks voicemail for the line assigned to the
phone.
Tests emergency services call notifications.

CAUTION: Test emergency services not


supported on the mobile app.
Pages an individual phone, or even an entire ring group, by automatically activating their speakerphone (feature must be en

Rewinds voicemail messages in 2 second


increments.
Fast forwards voicemail messages in 4 second
increments.

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