Getting Started Guide

(Getting started with Airtel M2M)

About Bharti Airtel

Bharti Airtel Limited is a leading global telecommunications company with operations in

18 countries across Asia and Africa. Headquartered in New Delhi, India, the company
ranks amongst the top 3 mobile service providers globally in terms of subscribers. In
India, the company's product offerings include 2G, 3G and 4G wireless services, mobile
commerce, fixed line services, high speed home broadband, DTH, enterprise services
including national & international long distance services to carriers. In the rest of the
geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel
had over 411 million customers across its operations at the end of September 2019.
 Contents
IMPORTANT ACCOUNT INFORMATION
GETTING STARTED
UNDERSTANDING CMP AND FEATURES
KEY FEATURES
USER BASKET AND HIERARCHY MANAGEMENT
DEVICE ANALYTICS AND INTELLIGENCE
SIM INVENTORY TAGGING
SELF SERVICE CAPABILITIES
AIRTEL CMP SCREEN OVERLOOK
NAVIGATE TO BASKETS, BILLS AND PAYMENTS
CREATE BASKETS
ACTIVATE SIMS
SIM SWAP
ORDER / JOB TAT
CHECK THE JOB STATUS
BULK OPERATIONS
SMS WHITELISTING
VOICE WHITELISTING
KYC GUIDELINES.
HOW TO TROUBLESHOOT YOUR M2M SIM
GET IN TOUCH IN CASE OF ANY SOLUTION CHANGE / ISSUE
Important account information:

We thank you for choosing Airtel as your partner for providing M2M services. This
document will help you get started with Airtel’s M2M services, and will also give you an
overview of the important account and usage related information.
Billable Account ID 1-3854196319261
APN Name IOT.COM
Whitelisted IPs 139.59.54.31

159.65.145.168

150.230.136.203
Whitelisted URLs http://go.bioserver.co*
Registered Mobile No. 9700081818
Registered Email ID [email protected]
IoT Hub Link https://www.airtel.in/m2m/
Getting started

• The SIMs provided to you are currently deactivated, and cannot be used for any
services. Below steps will help you configure your SIMs and devices.

Connectivity Management Platform:

• Airtel provide you with a Connectivity Management Platform (CMP) for you to
manage all your M2M SIMs.
• You would need to login to the Airtel CMP to start using and managing your
SIMs.
o Logging in:
▪ Login on to Airtel CMP (https://www.airtel.in/m2m/) and enter your
username and password

▪ Username: Company Coordinator email ID as mention above

would be your username
▪ Password: You would have received your temporary password on
your registered mobile number as mentioned above
▪ In case you have not received your password, kindly log on to the
Airtel CMP and click on forgot password. You would get a new
password on your registered mobile number.
▪ In case you still face any challenge with your username of
password, please do reach out to us on [email protected].
▪ Also, in case you want to change your registered email ID or
registered mobile number, please do reach out to us on
[email protected].
o Activating SIMs:
▪ Before using your SIMs in IoT devices, you would need to activate
these SIMs. For activating your SIM cards, you would need to
create a basket and allocate these SIMs to a basket.
▪ Details for activating your SIMs are available in Page 15.
▪ The billing for your SIM card gets triggered once you activate your
SIM cards.

o Using data and SMS services

▪ Basis the plan subscribed by you, you would be able to use your
SIMs for data only services / data and SMS services.

Data services
▪ To use data services on your IoT device, you would need to insert
the SIM provided by Airtel in your device. In addition, you would
need to configure your device with the Access Point Name (APN)
that Airtel has created for you. Details of APN name and
corresponding policies mentioned above.

▪ As per the mandate from DoT, data access from IoT SIMs can only
be to a defined set of IPs/URLs only. Thus, your SIM will only be
able to access the whitelisted IPs/URLs as mentioned above.

▪ Important note: In case the device is not configured with the APN
as provided by Airtel, the device would not be able to latch onto the
data network. In case you are unaware of the steps required to
configure the device with the APN, please reach out to your device
OEM/device vendor.
 SMS services
▪ As per the mandate from DoT, SMS access from IoT SIMs can only
be to a defined set of numbers 4 only. Thus, your SIM will only be
able to send or receive SMS to this predefined list of 4 numbers
only.
▪ You can configure this list of numbers to which the SMS can be
sent from the CMP. Details on this are available in Page 19

Voice Services

▪ As per the mandate from DoT, Voice access from IoT SIMs can
only be to a defined set of numbers 4 only. Thus, your SIM will only
be able to send or receive SMS to this predefined list of 4 numbers
only.
▪ You can configure this list of numbers to which the Voice can be
sent from the CMP. Details on this are available in Page 21

o M2M KYC
▪ In addition to the KYC documents that you provided Airtel at the
time of acquiring your SIMs, you would need to fill in M2M KYC
details for all your SIMs on the CMP.
▪ The requirement to fill in these KYC detail is as per the mandate of
the DoT. In case you do not fill in the KYC details, the SIMs are
liable to be disconnected.
▪ For details on filling the KYC, please refer to Page 22.
Understanding IoT Hub and features

With Airtel’s Connectivity Management Platform (CMP), you create the basis for your
IoT success: no matter how many SIM cards you have in use through the country, with
Airtel’s platform you can manage your M2M solution centrally, keeping on top of your
M2M devices, connections and costs at all times.

Key features

▪ Lifecycle states: Airtel CMP supports different SIM states: test, ready to be
activated/available, activated with billing, safe custody and deactivate. This is
designed to in sync with a lifecycle of your device.
▪ SIM cards provided to you would be in a ready to be activated/available state.
However, there would be no billing for these SIM cards.
▪ When the device is required to be actually made live, the SIM card can be
activated, and the billing of the SIM card would be triggered on activation. The
SIM is now in activated state. All the SIM cards will be company owned and
company paid (COCP) connections, the company will be responsible for all
associated payments to Airtel.
▪ As and when you choose to deactivate the SIM card at the end of the lifecycle of
the device, and as per the contract, a request can be sent to Airtel for this. These
SIMs will deactivated (as per contract) and the billing for these SIMs stopped. In
case of deactivation of SIMs standard deactivation process of Airtel would be
applicable.
User basket and hierarchy management

▪ Airtel CMP allows you to create user baskets for easy segregation and
management of SIM cards. The criteria for distribution of SIMs across the various
baskets can be as per your convenience.
▪ Further, Airtel CMP allows you to create a hierarchical structure with admin and
sub-admin rights for management of SIMs. Admin can restrict views of SIM
baskets to sub-admin.
▪ Each sub-admin would have their own unique username/password, thus
ensuring total security.

Device analytics and intelligence:

▪ Device information: Airtel CMP can provide insights on your device analytics like
OS version, smartphone type, support for frequency band and IMEI information
of your device.
▪ Information on whether the IMEI of the device (in which the SIM is inserted) has
been changed, and the last one change of IMEI number is retained.
▪ Data usage: CMP allows you to understand the data usage of your SIM cards for
your current billing cycle.

SIM inventory tagging:

Airtel CMP allows you to add customizable remarks against the SIM inventory. The
CMP has the option of allowing three comments against each MSISDN (mobile
number). As these comments are free text fields, the customer can store any
information within these comments. These comments enable the customer to easily
monitor, manage and track the SIM inventory.
For example, in the case of smart meter, you can add the following attributes against
each mobile number:
▪ Customer name
▪ Customer address
▪ Customer mobile number
Self service capabilities:

▪ SIM swap: SIM swap in case of faulty SIM is possible via the CMP. You will be
provided with spare SIM inventory of blank SIMs, and can SWAP an old no-
functioning SIM with a new SIM card in near real-time.
▪ The MSISDN (mobile number) remains unchanged. This capability has been
designed with a view to remove your dependency on relationship managers /
support managers, and provide greater flexibility and convenience.
▪ Billing: Airtel CMP delivers to you the convenience to view your bills online, and
provides a single bill view for all your SIM cards. You can also download your
bills either as PDF or XLS files.
▪ Support: You have now the capability to raise service requests (SRs) via the
CMP. Also, you can track the status of your tickets and manage them on your
own.

Bulk capabilities:
The Airtel CMP has capabilities to allow customers to perform activities in batches, thus
reducing time required to deploy services. The below services are available in batch
mode:
▪ SIM state change: Activation, Disconnection
▪ SIM SWAP
▪ Device information
▪ Historical data usage
Airtel IoT Hub Screen Overlook

Login on CMP using the Link (https://www.airtel.in/m2m/)

Use the Login Credential shared on Registered Mobile No & Email ID

After Login, below is Landing 1st Page

Navigate to Baskets, Bills and Payments
This pane allows you to navigate to your manage dashboard, SIMs page, and billing
and payments.

Create baskets
To create a new basket you would need to fetch the SIM inventory details to get an
understanding of which SIMs can be allocated to the basket being created. Click on SIM
Inventory button to fetch the total SIM inventory.
Path: - Go to Manage SIM > SIM Inventory > Download SIM Inventory

Note 1: To get the SIM details click on SIM inventory button. You would get the list of
SIMs allocated to your account in a XLS/XLSX file in your registered email. In addition,
this inventory would also be available for download via the Download History page.
Press the click here button to go to the Download History page.
In the downloaded excel file if the basket name is appearing blank against a given SIM
number, the SIM is not allocated to any basket. This SIM can now be allocated to any
basket.
The downloaded SIM inventory is in the ascending order of SIM numbers.

To create new basket you would need the following information:

• Basket name
• SIM number start range
• SIM number end range
Path: - Go to Manage SIM > Manage Basket > Create Basket > Enter Basket Name >
Enter SIM Count > Create Basket.
Note 2: In case you wish to allocate only one SIM, then please enter the same SIM
number in both Enter start range and Enter end range.
Note 3: In case in the SIM number range entered (i.e. start range and end range) there
are SIMs which are already allocated to a basket, they will be skipped while allocation of
the SIMs to the new basket.
Note 4: The maximum number of SIMs that can be allocated to a basket is 5,000.

Activate SIMs:
This tab allows you to activate SIM cards in the basket. On clicking the tab you will be
shown a pop-up which allows you to enter the number of SIMs to be activated.

SIM swap:
This tab allows you to swap SIM cards in the basket. On clicking the tab you will be
shown a pop-up which allows you to swap SIMs from the basket. You have two options
to perform a SIM swap.
• By entering SIM number
• By entering MSISDN/mobile number
• Enter the new SIM number and click on SWAP to initiate the change
Order / Job TAT
SIM Swap / Plan Change / Safe custody or any changes you do in services:

The time taken is proportional to the number of jobs ongoing in the Airtel CRM system.
It can take up to 4 hours post initiation of the job.

Check the Job status

Job status button is a repository of all jobs scheduled or carried out in your account.
This allows you to check the current status of any activity carried out by you.
 Bulk operations:

The Airtel CMP has capabilities to allow customers to perform activities in batches, thus
reducing time required to deploy services. The below services are available in batch
mode:

1. Activation
2. Disconnection
3. Change Order (Change Plan / Safe Custody / Out of Safe Custody / Resume Temporary
Disconnection / SIM Swap).

• To perform any activity, click on download template, and the activity template would be
in the form of XLS/XLSX file. Open the attachment. The attachment would in the below
format.
Post making the changes as suggested in steps below, save the file and upload the
updated template. Please note that the file name of the downloaded XLS/XLSX file
should not be changed.

SMS Whitelisting

➢ Incoming SMS and outgoing SMS will be a list of four numbers respectively.
➢ The list of four numbers needs to be updated on Airtel CMP portal under Rule
Centre section (Rule Centre >> SMS whitelisting)
➢ Restrictive SMS features will be applicable for 13 digit MSISDNs only.
Step – 1
Step 1

Step 2

• Select the MSISDN(s) for which the whitelisting has to be updated

• Against the 13 digit MSISDNs, enter the number(s) to which to
outgoing/incoming SMS would be allowed
• Click on update

Step 3:- SMS whitelisting via bulk file

To define whitelisting policy in bulk, please use the bulk whitelisting capability
•Click on ‘Download Template’ to download the template file
•Click on ‘Browse & Upload’ to upload the filled in file to the platform
 ➢ For every MSISDN, a maximum of five SMS whitelisting change orders/jobs will
be permitted per calendar month.
➢ The change will be applicable for all existing and future Airtel M2M SIMs.
➢ In every order, you can change either one or all the four-whitelisted numbers.
➢ Counter for change orders would be reset on the first of every month.
➢ Once the maximum cap of five SMS whitelisting change orders is hit for a
particular MSISDN, you would not be able to generate further change orders for
that MSISDN in that month.

NOTE: - Calendar month would be considered as 1st of every month to the last day of
that month. Example for the month of November, calendar month would be 1st
November to 30th November.

Voice Whitelisting

➢ Incoming Voice and outgoing Voice will be a list of four numbers respectively.
➢ The list of four numbers needs to be updated on Airtel CMP portal under Rule
Centre section (Rule Centre >> Voice whitelisting)
➢ Restrictive Voice features will be applicable for 13 digit MSISDNs only.
Step – 1

Step 1

Step 2

• Select the MSISDN(s) for which the whitelisting has to be updated

• Against the 13 digit MSISDNs, enter the number(s) to which to
outgoing/incoming Voice would be allowed
• Click on update

Step 3: - Voice whitelisting via bulk file

To define whitelisting policy in bulk, please use the bulk whitelisting capability
•Click on ‘Download Template’ to download the template file
•Click on ‘Browse & Upload’ to upload the filled in file to the platform
 ➢ For every MSISDN, a maximum of five Voice whitelisting change orders/jobs will
be permitted per calendar month.
➢ The change will be applicable for all existing and future Airtel M2M SIMs.
➢ In every order, you can change either one or all the four whitelisted numbers.
➢ Counter for change orders would be reset on the 1st of every month.
➢ Once the maximum cap of five Voice whitelisting change orders is hit for a
particular MSISDN, you would not be able to generate further change orders for
that MSISDN in that month.

NOTE: - Calendar month would be considered as 1st of every month to the last day of
that month. Example for the month of November, calendar month would be 1st
September to 30th September.

KYC guidelines.
• When a user logs-in on CMP for the first time, a pop-up with the KYC
Undertaking will appear. This will have to be mandatorily accepted before a user
can start using CMP
• SIM activation or no other task is possible till the entity taking M2M SIMs accepts
the undertaking.
1. A user can do KYC at the time of SIM activation. This is possible at individual SIM
level and will have to be updated by selecting one SIM at a time
2. Airtel has provided a list of all common M2M use cases as drop-down. In case the
device type does not fall in any of the listed categories, please select “Others” and
specify the exact device type in the Open Text field.

3. Bulk KYC Update

4. Downloading the file for Bulk SIM Update

5. Excel Spreadsheet for Bulk Update: - Airtel has provided a list of all common M2M
use cases as drop-down. In case the device type does not fall in any of the listed
categories, please select “Others” and specify the exact device type in Column H
which is an open text field.

After filling all the

requisite details,
6. Uploading the file for Bulk SIM Update: - The excel spreadsheet can be uploaded
by clicking on “Bulk Upload.” User will have to accept the declaration confirming the
authenticity of KYC data.

How to Troubleshoot your M2M SIM

In case SIM is not working in VTS device, follow the below instruction and check the SIM
connectivity & PVT APN solution is working fine or not.

These testing can be perform with Android Phone.

• Need One Android Phone.

• Download the App (Ping Tool) from Play Store > Insert the M2M SIM in Slot 1.
• Follow the below instructions & Settings depends on Android Make.
• Once APN name configured, check the IP in Settings > About Phone / Device > Status >
IP Address. (If IP address is reflecting, then move next step), if not the raise to ticket in
CMP and follow the above escalation matrix.
• Go to Ping Tool App > go navigation Bar > click on Ping/Trace route > mention the
Destination IP / URL which you gave us for whitelisting > enter Trace/Ping
• Check the Hops count, if traces count crossed 5 Hops, then SIM connectivity is working
Fine, if not or showing any error like (No Response), then raise the ticket & follow the
above escalation matrix.

For Samsung Android Version:

• Setting > Connection > Mobile Networks > Access Point Names > Name > APN
> everything else is left blank > Save > Select as default.
For Huawei:
 • Settings > More > Mobile Networks > Access Point Names > Name > APN >
everything else is left blank > Save > Select as default.
For Xiaomi / MI:

• Settings > More > Mobile Networks > Access Point Names > Name > APN >
everything else is left blank > Save > Select as default.

For Oppo:

• Settings > More > Mobile Networks > Access Point Names > Name > APN >
everything else is left blank > Save > Select as default.

Get in touch in case of any solution change / issue.

1.) Need to get Destination IPs/ URLs added/ changed to my M2M APN

➢ Write to [email protected] with Subject Line (Change of destination

for M2M SIMs)
➢ Following Details will be required:
o APN Name
o Billable account ID
o Sample M2M MSISDN
o Customer contact details for testing coordination

2.) If you are a new customer, and require help for any testing/solution configuration

➢ Write to [email protected].
➢ Following Details will be required:
o APN Name
o Billable account ID
o Sample M2M MSISDN
o Customer contact details for testing coordination.

3.) SIM (Data) not working

➢ In case of (data/ SMS) not working, a ticket can be raised on the Airtel CMP via
the Help & Support section. A service request number will be generated.
 ➢ You can always reach out to your Service Account Manager/Relationship
Manager for any support you may need.

4.) Issue in Airtel IoT Hub

[email protected]
5.) Billing/ Payment/ Account Details related issues – Please get in touch with your
relationship manager & service account manager.

6.) In case of Data failure kindly raise ticket on CMP/M2M portal.

• Login on portal with valid user details

• click on Help and support Tab
• Click on Create Ticket
• Provide the mobile and email id
• Provide issue description of your concern
• Click save and continue
• Select *Network related issues*
• Select facing issue concern data not work/sms not working/voice not
working
• Please provided all mandatory details and create SR.