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Glide Record

GlideRecord is an API in ServiceNow that allows developers to interact with the platform database and perform tasks like creating records, querying data, and tracking changes. It can be used for various use cases like employee onboarding, incident management, asset tracking, change management, and managing knowledge base articles.

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20 views6 pages

Glide Record

GlideRecord is an API in ServiceNow that allows developers to interact with the platform database and perform tasks like creating records, querying data, and tracking changes. It can be used for various use cases like employee onboarding, incident management, asset tracking, change management, and managing knowledge base articles.

Uploaded by

mohini
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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ServiceNow®️

GlideRecord

An Overview

©️Hibdigital 2024 - All rights reserved - Confidential - N.Sayed 1


GlideRecord

Mainly used in Server


side scripting

Allows developers to
interact with the
An API to help provide database, create logs,
WHAT IS IT? ways to interact with the and handle other
ServiceNow platform tasks in the back-end

©️Hibdigital 2024 - All rights reserved - Confidential - N.Sayed 2


Example use cases
WHAT IS IT?

Employee Onboarding: Use GlideRecord to create a new user profile when a new employee
joins.

Incident Management: Use GlideRecord to create and track an incident when a user reports an
issue.

Asset Tracking: Use GlideRecord to track company assets and link them to users.

Change Management: Use GlideRecord to document changes made to IT services.

Knowledge Base Articles: Use GlideRecord to create and manage articles in a knowledge base.
©️Hibdigital 2024 - All rights reserved - Confidential - N.Sayed 3
initiate GlideRecord class (create object of a
class)
Syntax var gr = new GlideRecord ('table_name');

eg: var gr = new GlideRecord('incident');

gr.query(); - will perform query on the incident


table

gr.next(); - Will move to the next record

©️Hibdigital 2024 - All rights reserved - Confidential - N.Sayed 4


Demo

©️Hibdigital 2024 - All rights reserved - Confidential - N.Sayed 5


Further information
(ServiceNow Docs)

• Link for additional information:

https://docs.servicenow.com/bundle/washingtondc-api-
reference/page/app-
store/dev_portal/API_reference/GlideSystem/concept/c_GlideSy
stemAPI.html
©️Hibdigital 2024 - All rights reserved - Confidential - N.Sayed 6

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