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Standard Practise (SP)

SECTION Q - HUMAN HEALTH AND SOCIAL WORK ACTIVITIES

GROUP 869- OTHER HUMAN HEALTH ACTIVITIES

AREA

NOSS CODE MP-082-3:2011

NOSS TITLE URUT TERAPI

NOSS LEVEL 3

STANDARD PRACTICE
NATIONAL OCCUPATIONAL SKILLS STANDARD (NOSS) FOR
MASSAGE THERAPY
LEVEL 3
1. INTRODUCTION

This is a revised NOSS for following massage through the new format stipulated by JPK
under the Health and Wellness Services/Complementary Therapy. There is a high demand
for skilled personnel in this field as the industry is developing rapidly. The Health and
Wellness Services/Complimentary Therapy intend to propel Malaysia to become a hub for
Traditional and Complimentary Medicine.

This service emphasizes on massage procedures from various types of massage technique
which are been practice among the various ethnic in Malaysia. Massage works on the whole
body to promote general health, relaxation and balances the mind, body and soul. It
improves blood circulation, lymphatic drainage and helps in sleeping quality. The various
traditional manipulative techniques applied gives a wonderful and powerful feelings of
harmonious well being and happiness. When massage regularly one will experience feelings
of relaxation, peace of mind, flexibility, happiness and youthfulness.

Massage therapy is recognised globally and hence there is a need for properly trained
personnel at level 3. Having a competent workforce will renounce Malaysia as a centre of
excellence in the region and help towards inward investment in the country.

Consequently, the development of this NOSS at Level 3 (Refer Figure 1.1 Occupational
Profile Chart for Health and Wellness Services/Complimentary Therapy) is essential so that
the sub sector will have complete standards and guidelines to be used by the industry.

2. OCCUPATIONAL STRUCTURE

SECTOR MEDICAL & PHARMACEUTICALS

SUB
SECTOR HEALTH AND WELLNESS SERVICES/ALTERNATIVE THERAPY
 LEVEL/
AREA COMPLEMENTARY/ALTERNATIVE THERAPY

LEVEL 8

LEVEL 7

Not Available
LEVEL 6

LEVEL 5

LEVEL 4 Not Available

LEVEL 3

N-015-2
N-012-2
Manual N-013-2
Lymph N-014-2 Juru Urut
LEVEL 2 Reflexologist
(Masseur)
Drainage AROMATHERAPIST
Therapist

LEVEL 1 - No Level -

Figure 1.1 Occupational framework matrix for medical and

pharmaceuticals sector in
Malaysia

3. OCCUPATIONAL STRUCTURE
SECTOR MEDICAL & PHARMACEUTICALS

SUB
SECTOR HEALTH AND WELLNESS SERVICES / COMPLEMENTARY THERAPY

LEVEL/
AREA COMPLEMENTARY THERAPY

LEVEL 8

LEVEL 7

LEVEL 6 Not
- Available -
LEVEL 5

LEVEL 4 - Not Available -

FOOD, HAND
AND

LEVEL 3 EAR AROMATHERAPY MASSAGE THERAPY

REFLEXOLOGY

LEVEL 2
- No Level
-
LEVEL 1

Figure 1.1 Occupational framework matrix for medical and

pharmaceuticals sector in
Malaysia
4. DEFINITION OF COMPETENCY LEVEL

The NOSS is developed for various occupational areas. Candidates for certification must be
assessed and trained at certain levels to substantiate competencies. Below is a guideline of
each NOSS Level as defined by the Department of Skills Development, Ministry of Human
Resources, Malaysia.

Malaysia Skills Certificate Level 1: Competent in performing a range of varied work

activities, most of which are routine and predictable.

(Operation and Production Level)

Malaysia Skills Certificate Level 2: Competent in performing a significant range of

varied work activities, performed in a variety
of and required individual responsibility and autonomy.

(Operation and Production Level)

Malaysia Skills Certificate Level 3: Competent in performing a broad range of varied

work activities, performed in a variety of contexts, most of which are complex and non-
routine. There is considerable

(Supervisory Level) responsibility and autonomy and control or

guidance of others is often required.

Malaysia Skills Diploma Level 4: Competent in performing a broad range of complex

technical or professional work activities performed in a wide variety of contexts and with a
substantial degree
 (Executive Level) of personal responsibility and
autonomy. Responsibility for the work of others and allocation of resources is often present.

Malaysia Skills Advanced Diploma Competent in applying a significant range

of fundamental principles and complex techniques across a wide and often unpredictable variety
of contexts.Very

Level 5: (Managerial Level) substantial personal autonomy and often significant

responsibility for the work of others and for the allocation of substantial resources features
strongly, as do
personal accountabilities for analysis, diagnosis,
planning, execution and evaluation.

5. MALAYSIAN SKILL CERTIFICATION

The pre-requisite to pursue this course include basic reading and writing skills, physical and
mental healthy. All candidates are also recommended to undergo on job training to attain
knowledge and skills in the Health and Wellness Services/Complimentary Therapy.

Candidates after being assessed verified and fulfilled Malaysian Skill Certification
requirements shall be awarded with Sijil Kemahiran Malaysia (SKM) for Level 3 as for Level
4, 5 and 6 shall be awarded with Diploma Kemahiran Malaysia and Diploma Lanjutan
Kemahiran Malaysia respectively. Massage Therapy personal should possess a certificate of
practise from Practitioner Body of Malaysia certified by the Traditional and Complementary
Medicine Council (Ministry of Health Malaysia).

Assessment must be in accordance with the following:

This NOSS outlines competency unit and competency profile in the Massage Therapy
working environment as required by the industry and has been developed and documented
following extensive collaboration across key Malaysian organisations. To meet the
requirements of this industry, it is imperative that the duties and tasks outlined follow a high
standard as well as maintenance of consistency throughout the assessment process. This
can only be done by stipulating a precise framework in which the assessment of duties and
tasks must be conducted. The training & assessment of Massage Therapy practitioner must
be deployed in accordance with JPK policy and in adherence to Health and Wellness
Services/Complimentary Therapy rigorous process and standard as follows:

a) The final assessment of competence must include the combination of documented

continuous assessment conducted by the facilitator during training and the results
of post-training examination;

b) The post-training examination must be practical in nature and involve demonstration

& application of the duties and tasks utilizing real equipment and real-world
examples;

c) The tasks and duties as outlined in this NOSS must be assessed throughout the
training program and during a post-training examination;

d) The learning environment and facilities need to be in accordance with the

requirements of the Health and Wellness Services/Complimentary Therapy;

e) The development and assessment of the competency unit & competency profile
must demonstrate that they develop transferable skills;

f) The development and assessment of the competency unit & competency profile
must include documentation by candidates both during training and examination;
and

g) All training and assessment materials must be mapped and verified to be in

accordance with the NOSS Massage Therapy by a panel of industry subject matter
 experts appointed by JPK with the support of the Health and Wellness
Services/Complimentary Therapy.

6. JOB COMPETENCIES

A massage therapist (Level 3) is competent in performing:

• Full body massage;

• Half body massage

• Foot and hand massage
• Head, neck and shoulder massage
• Athlete performance massage
• Traditional massage oil preparation
• Massage promotion & client service

7. WORKING CONDITIONS

Generally, massage therapist personnel work is according to work schedule and responsible
to meet clients requirements. He/she is also responsible to adhere to workplace standard
operating procedure and massage therapy specification/procedure. They must also be
always aware of new development in order to keep abreast in the rapidly changing health
sector. They may work individually or in an industry with supervision by superior.
 Personnel in this field of work also required to adhere to safety and security procedures
because the working environment for Health industry.

8. EMPLOYMENT PROSPECTS

The Massage Therapist has a high employment prospect whether locally or internationally.
This is because the local expertise workforce is recognised by other countries as being
highly knowledgeable and skilled in Health industry. This in turn increases the demand for
skilled personnel in this field to be employed locally or internationally.

As Malaysia had identified in the Tenth Malaysian Plan, the existence of traditional and
complementary unit in a government hospital will increase employment prospect and also an
involvement in the Malaysian Tourism industry will be an important enabler for Malaysia to
position itself at the international level. Employment growth in the massage therapy industry
is significant and is in current demand. The massage therapy industry, specifically the Health
therapy sector is growing rapidly in Malaysia and there is an acute shortage of well-trained
personnel in this area.

Other related occupations with respect to employment opportunities are:

• Spa

• Health and Fitness Centres

• Hair Salon
• Hotel
• Hospital
• Beauty Salon
• Recreation Centres
• Home to Home Service
• Tourism
 Other related industries with respect to employment opportunities are:
• Education
• Training Centres
• Lecturers
• Facilitators

9. SOURCES OF ADDITIONAL INFORMATION

1. Traditional and Complementary Medicine Division (T&CMD) Ministry of Health Malaysia

Bahagian Perubatan Tradisional dan Komplementari

Kementerian Kesihatan

Blok E, Jalan Cenderasari, 50590

Kuala Lumpur.

Tel : 03 - 269 85077

Fax : 03 - 269 11259
Email : [email protected]

Laman Web : http://tcm.moh.gov.my

10. APPROVAL DATE

 The National Skills Development Board (MPKK), Ministry of Human Resources has
agreed and endorsed this Standard on GGGGGGGGGGGGG.

11. ACKNOWLEDGEMENT

The Director General of DSD would like to extend his gratitude to the organisations and
individuals who have been involved in developing this standard.

12. COMMITTEE MEMBERS FOR UNIT OF COMPETENCY PROFILE SESSION

MASSAGE THERAPY LEVEL 3

PANEL

Trainer and Practitioner

1. Pn. Che Rohani Binti Muhammad Orni’s De Beaute

Kuala Lumpur

Trainer and Practitioner

2. Pn. Saripah Noor Binti Nordin Pusat Rawatan Traditional Mak Siti

Kuala Lumpur

Trainer and Practitioner

3. Pn. Hasnah Binti Md. Ghazali Aura Jemari Body Care
 Kuala Lumpur

Consultant
4. Pn. Hjh Salina Chew Binti Abdullah Pusat Urut Sukan

Selangor

Trainer and Practitioner

5. Cik Noraini Azlin Binti Mohd Amin Nuri Academy
Selangor

Consultant Massage
National Council For the Blind of
6. Pn. Norimah Binti Haji Ahmad
Malaysia (NCBM)
Kuala Lumpur

Principal Consultant Urutan Melayu

Tuan. Syed Mahdi Bin Syed Faozi
7. Barakbah Tongkat Tua Enterprise
Selangor

Senior Principle Assistant Director

Traditional and Complementary
8. Dr Zalilah Binti Abdullah Medicine Division,
Ministry of Health Malaysia

Kuala Lumpur

Assistant Director
Traditional and Complementary
9. Pn. Asmirah Binti Md Redzuan Medicine Division,

Ministry of Health Malaysia

Kuala Lumpur

FACILITATOR

Malaysia Academy of Creative

11. Pn. Siti Rohanah Binti Ahmad
Technology Sdn. Bhd.
CO-FACILITATOR

12. Cik Nor Anis Wahyuni Binti Che Malaysia Academy of Creative
Dzohir Technology Sdn. Bhd.

13. COMMITTEE MEMBERS FOR UNIT OF COMPETENCY PROFILE SESSION

MASSAGE THERAPY LEVEL 3

PANEL

Trainer and Practitioner

1. Pn. Che Rohani Binti Muhammad Orni’s De Beaute

Kuala Lumpur

Trainer and Practitioner

2. Pn. Saripah Noor Binti Nordin Pusat Rawatan Traditional Mak Siti

Kuala Lumpur

Trainer and Practitioner

3. Pn. Hasnah Binti Md. Ghazali Aura Jemari Body Care

Kuala Lumpur

Consultant
4. Pn. Hjh Salina Chew Binti Abdullah Pusat Urut Sukan
Selangor
 Trainer and Practitioner
5. Cik Noraini Azlin Binti Mohd Amin Nuri Academy
Selangor

Consultant Massage
National Council For the Blind of
6. Pn. Norimah Binti Haji Ahmad
Malaysia (NCBM)
Kuala Lumpur

Principal Consultant Urutan Melayu

Tuan. Syed Mahdi Bin Syed Faozi
7. Barakbah Tongkat Tua Enterprise
Selangor

Senior Principle Assistant Director

Traditional and Complementary
8. Dr Zalilah Binti Abdullah Medicine Division,
Ministry of Health Malaysia

Kuala Lumpur

Assistant Director
Traditional and Complementary
9. Pn. Asmirah Binti Md Redzuan Medicine Division,

Ministry of Health Malaysia

Kuala Lumpur

FACILITATOR

Malaysia Academy of Creative

11. Pn. Siti Rohanah Binti Ahmad
Technology Sdn. Bhd.

CO-FACILITATOR

12. Cik Nor Anis Wahyuni Binti Che Malaysia Academy of Creative
 Dzohir Technology Sdn. Bhd.

14. COMMITTEE MEMBERS FOR UNIT OF CURRICULUM OF COMPETENCY UNIT

DEVELOPMENT SESSION

MASSAGE THERAPY LEVEL 3

PANEL

Trainer and Practitioner

1. Pn. Che Rohani Binti Muhammad Orni’s De Beaute

Kuala Lumpur

Trainer and Practitioner

2. Pn. Saripah Noor Binti Nordin Pusat Rawatan Traditional Mak Siti

Kuala Lumpur

Trainer and Practitioner

3. Pn. Hasnah Binti Md. Ghazali Aura Jemari Body Care

Kuala Lumpur

Consultant
4. Pn. Hjh Salina Chew Binti Abdullah Pusat Urut Sukan

Selangor

Trainer and Practitioner

5. Cik Noraini Azlin Binti Mohd Amin Nuri Academy
Selangor

Consultant Massage
 National Council For the Blind of
6. Pn. Norimah Binti Haji Ahmad
Malaysia (NCBM)
Kuala Lumpur

Principal Consultant Urutan Melayu

Tuan. Syed Mahdi Bin Syed Faozi
7. Barakbah Tongkat Tua Enterprise
Selangor

Senior Principle Assistant Director

Traditional and Complementary
8. Dr Zalilah Binti Abdullah Medicine Division,
Ministry of Health Malaysia

Kuala Lumpur

Assistant Director
Traditional and Complementary
9. Pn. Asmirah Binti Md Redzuan Medicine Division,

Ministry of Health Malaysia

Kuala Lumpur

FACILITATOR

Malaysia Academy of Creative

11. Pn. Siti Rohanah Binti Ahmad
Technology Sdn. Bhd.

CO-FACILITATOR

12. Cik Nor Anis Wahyuni Binti Che Malaysia Academy of Creative
Dzohir Technology Sdn. Bhd.