midland online & alert banking application form

For Bank’ s Use Only PLEASE USE CAPITAL LETTERS Date: d d m m y y y y

Branch name:

Branch code:

Available services are: midland online Alert Banking

Account Name:

Contact Phone: Off. Ext. Res.

M obile: + 8 8 0 1 Date of Birth: d d m m y y y y

Email:

midland online
Account No. :
-
(only SB/CD/SNDaccount)
Please link all of the Account(s) with midland online, which has been associated with the Customer ID.

1. Fund Transfer Yes No

I wish to avail midland online fund transfer to : Own Account(s) Any MDB Accounts

Alert Banking Service

2. Please include the following account(s) for alert banking service:
i) - iii) -

ii) - iv) -

v) - vi) -

3. Alert Banking media M obile Email Both

I/we confirm that I/we have read and understood the terms and conditions governing midland online & alert banking servicess applicable)
(a and agree to comply
with the same. I/we also confirm that I/we have read and understood the bank’s schedule of fees and charges and unconditional
ly accept the same.

I/we shall be solely responsible for any instruction/transection done through midland onl
ine & alert banking services using my ID and Password in the accounts
mentioned above. I/we authorize MDB to debit my/our account for any fees and charges, if applicable, to get the midland onlin
e & alert banking services.

Customer Name Customer ID Signature with Date

st
1 Applicant Name
nd
2 Applicant Name
rd
3 Applicant Name
th
4 Applicant Name
Conditions: 1. In case of joint account all signatories must sign the enrollment form.
2. For Internet Banking ID, only primary account holder will receive the user ID and Password.

For Branch Use Only Date: d d m m y y y y

Customer Signature verified by (Full Signature)……………………………………………………………………………………….. Employee ID: ………………………………………..

Recommended by (Full Signature)……………………………………………………………………………………………………………. Employee ID: ………………………………………..

 midland online & alert banking application form
TERMS & CONDITIONS FOR SMS ALERT SERVICES: 3. 7 Applicability Other Terms
1. Alert Services: Subject to the variance and changes made in these Internet Banking Terms, the Common Terms and
SMS alert is a short message sent to the mobile number mentioned by the Customer in Alternative Conditions so far practicable shall be applicable for theMDB Online Banking Service.
Channel Enrolment Form.
1. 1 SMS alert will be sent when any debit/credit transaction in the account(s) takes place through (I) TERMS & CONDITIONS FOR ON-LINE FUND TRANSER:
Over-the-Counter Clearing/Deposit of Cheques, (ii) ATM Transactions, (iii) Debit Card Transactions. (iv) 4. Services
and Credit Card Transactions. Account Balance af ter execution of the notified transaction will also be 4. 1 User shall be responsible for all financial transactions through MDB Online Banking. Fund Transfer
mentioned in the SMS alert for the: convenience -of the customer. can be made from User account to another account held with MDB. Fund transfer can be initiated for a
1. 2 It is the sole responsibility of the Customer to ensure that the mobile number mentioned in the SMS bank account maintained with other bank with the help of BEFTN (Bangladesh Electroni c Fund Transfer
Alert enrolment form is registered in his/her name and the mobile set or number is not shared with any Network). Therefore, Bangladesh Bank rules & regulations for BEFTN are applicable.
other person so that the confidentiality of the transaction is maintained. 4. 1. 1 For fund transfer to account maintained with other Bank. MDB will send the fund transfer request
1. 3 Customer will inform/update MDB in the event of lost/damage of his/her mobile set or SIM through BEFTN. The time taken to credit the beneficiar y account will depend on the beneficiary bank.
immediately after such occurrence. MDB shall in no way be held responsible for any fraudulent 4. 2 The User will be responsible for putting in the correct account number and transaction amount for
transactions that take place before being notified of such occurrence. the fund transfer request. In such case, MDB will not be: liable for any erroneous transaction arising out
1. 4 Bank shall not be responsible or liable for the delay, incomplete. Inaccurate and /or non -delivery of or relating to the User entering wrong accountnumber and/or amount.
of the Alerts for the technical reason of the network of the mobile companies or any other - reason on 4. 3 Maximum amount of transaction limit is subject to change from time to time at MDB's sole
which Bank has no control. discretion.
4. 4 For 'transactions made after working hours. Or on public /bank holidays, value date will be the next
TERMS AND CONDITIONS FOR MIDLAND ONLINE BANKING SERVICE working day.
These terms and condi�ons for Online Banking Service (the “Online Banking Terms”) along with the 4. 5 No transaction shall be is allowed from a non-convertible taka account to a convertible account
Common Terms and Condi�ons hereunder set out the rights and obliga�ons of the Customer and the through MDB Online Banking. Transaction from Foreign Currency Account is also not allowed.
Bank in connec�on with the Customer's use of the Bank's website access to the account or accounts
men�oned above opened or maintained with the Bank (collec�vely and individually "Account") of the ANTI-MONEY LAUNDERING
Customer, allowing the Customer to avail internet Banking Service as may be made available from 5. Services
�me to �me by the Bank on its website. The Customer shall be responsible for all transac�on 5. 1 User hereby agrees and confirms h t at he/she shall not use the Internet Banking, facility for money
ini�ated through Internet & Banking Service. Including overdra�s, even if the Customer did not laundering or any other ilIegaI unlawful purpose.
par�cipate in a transac�on, which resulted in an overdra�. 5. 2 User shall fully comply with the laws related to the money laundering and shall not use the MDB
2. Services Online Banking service for any anti-terrorism or anti-state activities.
2. 1 Account Requirements 5. 3 MDB reserves the right to demand explanation from the User regarding any matter pertaining to
To subscribe to MDB Online Banking Service, Cu stomer must maintain at least one CASA (Current, money laundering and anti -terrorism law of the country.
Savings & Special Notice Deposit Account) with the Bank (the "Account"). However, Online Banking 5. 4 User shall fully indemnify the bank for any transfer proceeds, or services of value that are derived
Service will allow the Customer to access more than one Account. The Bank reserves the right to refuse from and/or to from the transactions known intended to benefit or to be: applied towards that
to open an Account or to deny Customer the ability to access MDB Online Banking Service or to limit engaged In transactions that directly or indirectly invol
ve or benefit a person that is known to be subject
access or transactions or to revoke a Customer's access to MDB Online Banking Service without advance of sanctions list (UN, OFAC, SND OR SANCTIONED LOCAL SANCTIONED LIST).
notice to Customer.
2. 2 Customer ID and Password TERMS AND CONDITIONS FOR M IDLAND ONLINE BANKING ONLY FOR BILL PAYM ENT SERVICE
2. 2. 1 Upon the Customer's registration for the MDB Online Banking Service, the Bank will provide These terms and conditions for MDB Online Banking Ser vice-Bill Payment (the "IB Bill Payment
each Customer with a unique customer identification code (the "Customer ID”) and a temporary Terms") along with the terms and conditions for Internet Banking Service and the Common Terms
password (the "Internet Banking Password”) which will allow the person to access the and Conditions hereunder set out the rights and obligations of the Customer and the Bank In
Customer's Account information. Once the Customer logged on through a correct Online Banking connection with theCustomer's use of the Bank's website access to make payments from the Account
Password the system will not request for any further authorization for any transaction until he/she logs or Accounts of the Customer to a utility service provider (the "Biller”) through the "Electronic Utility
off. Bill' Payment Service" initiated through MDB Online Banking Serviceno the Bank's website, as may be
2. 2. 2 Every transaction over the MDB Online Banking Service, including but not limited to accessing made available from time to time by the Bank In its website. The Customer shall be liable for all
account information, making transfers, giving transfer related instructions, initiated after entering the transactions Initiated through the Electronic Utility Bill Payment Service.
correct: Online Banking Password is deemed as initiated by the Customer.
2. 2. 3 Customer shall be responsible for transfer/transaction authorized through MDB Online Banking 6. Services
service. The Customer shall be responsible for the proper and authorized use, confidentiality and 6. 1 Eligibility
authority of the MDB Online Banking~ Pas sword for the Bank's website access to each Account and Electronic Utility Bill Payment Service is only available to Customers of the Bank who are already
take every possible care to prevent unauthorized use of the MDB Online Banking Password for the Customers of the Bank's MDB Online Banking Service, and shall cover all the utility bill payments of
Account. The Customer acknowledges that the internet Banking Passwords are only for different billers with which the Bank has agreed in writing.
verification of authenticity of communications made in the name of the Customer through the MDB 6. 2 Subscriber ID
Online Bank's website access to the Account and not for the purpose of detecting errors in Each Biller will provide each subscriber availing Electronic Utility Bill Payment Service with a unique
communication and any such communication shall be deemed to those of the Customer. subscriber identification number (Bill Payment Subscriber ID").
2. 2. 4 The Customer shall be responsible for all transfers, withdrawals, transactions and instructions 6. 3 Scope of the Service
initiated or originated by use of the MDB Online Banking Password. The Bank will provide Electronic Utility Bill Payment Serv ice to Customers for paying utility bills through
the Bank's website with payment instructions containing details of the Customer and utility bills as
3. 3 Customer Authorizations and Instructions mutually agreed between the Bank and the Biller from time to time.
3. 3. 1 The Customer irrevocably authorizes the Bank: 6. 4 Instructions
3. 3. 1. 1 To act on all Instructions given of apparently given through the Bank's website access to 6. 4. 1 The Customer, through the Bank's website shall issue instructions to the Bank for payment of an
Account in the name of the Customer, and amount to the Biller's account against the Customer's utility bill by debiting designated Customer
3. 3. 1. 2 To debit or credit the appropriate Account accordingly without taking any further steps to Account at his/her own risk and responsibility. After satisfactory verif ication and transmission of such
authenticate the instruction. instruction for payment the customer will be issued a unique confirmation reference number (the
3. 3. 2 If the Customer gives instructions contrary to these MDB Online Banking Terms or otherwise, the “Conformation”) visible on the screen. A printed copy, of the page containing the Confirmation will be
Bank may at its discretion without advance notice to the Customer and without affecting the other accepted by the Biller as payment against the Customer’s utility bill, subject to subsequent
rights of the Bank: confirmation from the bank.
3. 3. 2. 1 Refuse those Instructions. 6. 4. 2 It Is the responsibly of the customer to select or type the correct payee’s name, address, amount
3. 3. 2. 2 Reverse bill payments or inter-Account transfers made on those instructions. and account number, of the Biller. The Bank shallnot be: responsible if the customer makes any
3. 3. 2. 3 Require written confirmation from the: Customer of a particular instruction, and mistake by selecting the incorrect payee. Providing and incorrect Address or account number, or any
3. 3. 2. 4 Suspend or stop the Account for any period of time. other error or omission.
However if the Customer asks the Bank to reverse the instruction after the Customer has given it the 6. 4. 3 Payment instruction initiated through MDB Online Banking against insufficient or unavailable
Bank may at its discretion try to do so to the extentthat this is possible under the rules and practices funds in the Account of the customer and which are not covered by a prior overdraft agreement with
of the banking system. The Customer agrees that the Customer will be responsible for any costs the the Bank. Shall not be processed.
Bank Incurs as a result. 6. 5 Statement and Record Retention
3. 3. 3 If the Bank comes to believe that an instruction may not have been properly authorized by the 6. 5. 1 Periodically the Bank shall e-mail or deliver statements of the Account of the customer which shall
customer, the Bank shall be entitled, after making reasonable efforts to check whether it was properly include utility bill payment details to the Customer.
authorized, to take steps to reverse any action taken onthe basis of that instruction without notifying 6. 5. 2 The Customer shall review the periodic statement and inform the Bank in writing within ten (1O)
the Customer. The Bank shall not be responsible for any loss to the Customer that results from such a business days from the date of the statement of any discrepanci es.
reversal. 6. 5. 3 The Account information and transactions will be recorded and retained for one year so as to be
3. 4 Cut-off time usable for subsequent reference.
When the Customer gives an instruction via the MDB Online Banking Service. The : Bank will act on that 6. 6 Transaction Value Date
st st
instruction in accordance with the cut -off times notified to the Customer through the MDB Online Any Transaction made on holiday (Weekly, public or Bank holidays i.e. 1July or 31 December) or after
Banking service. From time to time the Bank may notify the Customer of charges to these cut -off Bank’s', internet Banking service system cut-off time ,the transaction Value date will be the next
times. Instructions given at any other time may not be acted on until the next business day. working day. The bank shall not be responsible for any loss of interest or loss of exchange rate arising
3. 5 Electronic Mail due to such transaction being n ot show on the day the same actually occurred.
Customer may contact the Bank via e-mail for general and non-urgent communication as regular e- 6. 7 Availability of the service
mail is a completely reliable or secure method of communication, no sensitive It is acknowledged by the customer that the provision of the electronic utility bill payment service and
communications/information. Such as payment Instructions, notices in connection with the terms of website access to the Customer Account is dependent upon the availabili ty of communication,
the MDB Online Banking Service should be transmitted through -mail.
e The Bank will not be processing and function and other facilities of the application systems. The bank cannot warrant such
responsible if any e-mail sent by the Customer fallsin the hand of a non-recipient. availability at all times. The service can be interrupted due to several technical and /or other reasons.
3. 6 Statements The bank cannot always ensure access to its website. The bank shall be entitled to suspend or
3. 6. 1 'The Bank may e-mail or deliver to Customer periodic statements for Customer's Account as disconnected or discontinue the provision of the electronic utility bill payment service or website
agreed in Customer's deposit or credit agreements. access to the customer Account with or without any prior notice to the Customer and/or biller for the
3. 6. 2 These statements will include any transfer or bill payment the Customer authorized through the purpose of carrying out of maintenance, upgrades or other works, In the event of the suspends
MDB Online Banking Service, The Customer agrees to review Customer's periodic statements in disconnects or terminates the Electronic Utility Bill Payment service or website access to the Account
accordance with these Internet Banking Terms and any other deposit or credit agreements upon the occurrence of any event over which the Bank has no control, the bank shall not be made
governing Customer's Account, for accuracy of all transactions through MDB Online Banking Service. liable for any loss
3. 6. 3 The Customer is advised to take printout of account statements at frequent Intervals for or damage caused to the Customer and/or Biller as a result of such suspension disconnection or
reconciliation purpose. termination.
 midland online & alert banking application form
6. 8 Exclusion of liability 9. 4 The Bank will inform Customer the results of the Bank's investigation within ten (10) business days
6. 8. 1 Except as provide herein, the bank shall not be liable to the Customer or any other person for on receipt of the Customer's notification and w ill correct the error (If any) promptly. If the Bank needs
any claim .loss or damage arising directly or indirectly from the Electronic Bill Payment Service or more time to investigate, it will inform the Customer accordin gly and may take up to ninety (90) days.
website access to the Account or from the unaut horized use, interruption, unavailability or of 9. 5 Customer should contact the Banks Contact Center at Helpline: 09666410888 / 09611410888.
materiel or virus transmitted or received in connection with provision on of the Electronic Utility Bill Email: [email protected](or any other number the Bank may advice Customer from time
Payment Service or website access to Account or failure to carry out instruction at the rightme ti to time for this purpose) or write to:
incorrectness, misstatements or omitted Information or mistakes in utility bill payment or inter -
Account transfer or errors deletion or failure that occurs as a result of any malfunction the computer, M idland Online Banking Help Desk
software or system of the biller or transactionreserved under these IB Bill Payment Terms or breach of Midland Bank Limited
confidentiality arising directly or indirectly from any other causes, expense or damages. Including not Head Office: NB Tower (Level 5-9), 40/7 North Avenue, Gulshan-2,
limited to loss of anticipated profit or other economic loss in connection with the Electr onic utility Bill Dhaka-1212, Bangladesh.
Payment Service or website access to the Account.
6. 8. 2 The Bank shall in no way responsible for any excess payment service or website to the account 10. Availability of services and Disruption:
customer while paying through the MDB Online Banking service .It is the discretion ofethcustomer and The Bank shall be entitled to suspend, disconnect or discontinue the provision of the Services or
he/she shall be solely responsible for any consequences as per the contract between the Biller and the website/mobile network/platform access to the account by prior notification in the
Customer. The Bank assumes no responsibility on behalf of the Biller. website/mobile for the purpose of Carrying out the maintenance, upgrades or other work. In the
6. 9 Suspension of the service: event the bank suspends disconnects or terminates the Services or website/mobile network/plat form
The bank may, at any time, without giving prior notice or reason, suspend or terminate all or any of the access to the account upon the occurrence of any event over which the Bank has no control, the Bank
Bill Payment Service or their use by the Customer. shall not be made liable for any toss or damage caused to the Customer as result of such suspension,
6. 10 Applicability of other Terms: disconnection or termination.
Subject to the variance and changes made in these IB Bill Payment Terms, The MDB Online Banking 10. 1 Force Majeure/Events beyond human control
Terms and the Common Terms and Conditions so far practicable shall be applicable for the Electronic The Bank shall not be liable or responsible for delays or unavailability of the services resul�ng from
Bill Payment service. acts or facts reasonably beyond the control of that Bank like - Acts of God, natural disaster, war,
6. 11 Others Terms: ligh�ng, fire, storm, strikes, lockout, flood, explosion, governmental restraint, acts of terrorism,
6. 11. 1 The Bank will not be responsible for disconnection of concerned utility service technical glitch, unavailability or disrup�on of mobile network etc.
6. 11. 2 The Bank shall not be heldresponsible for disconnection of the utility for any reason by the Biller.
6. 11. 3 This agreement does not bind the Bank as an agent of the Biller. The Bank shall not be 11. Fees and charges
Responsible for the maintenance of the utility services. Customer is obliged to pay the exact service fee and other related fee and charges within the due dates
to the bank disclose by the banks tariff requirements and the requirements will be published on the
COMMON TERMS AND CONDITIONS bank website and schedule of charges. Fees and charges are subject to change from time to time at the
banks discretion.
Applicability of Other Agreements 11. 1 Customer will be regarded as accepting the new fee tariff if he/she continues to use the Services
The terms and conditions of any deposit account agreement rules regulation, schedules, signature card after changes have been published on the Banks website or notified to the Customer by email or other
credit agreement, including any disclosure made pursuant to such agreements or authority executed by mode of communication convenient to the Bank.
or made available to the Customer and any subsequent amendments to any of the foregoing are 11. 2 If the Customer fails to pay the service fee on due dates then fees and charges for the Services the
incorporate herein by reference. Credit agreement may include credit card agreement the customer Bank will automatically be deducted the service charge from the Customer’s Account maintained with
has with the Bank. However, if there is any conflict of inconsistency between theterms and the Bank and or terminate the Services or any one o f them without prior notice.
conditions stated in the other agreements and these terms and conditions state in the other agreement
then these terms and conditions shall control to the extent of such conflict or inconsistency. 12. Communications
12. 1 Any complaints in connection with the Services should be directed to the Bank's contact center as
7. Customer' s Undertakings and Liabilities described above.
7. 1 Customer undertaken to use the Services subject to the Bank's stated process. 12. 2 Except for the Bank's Contact Center Customer can also notify the Bank by visiting
any Bank branch
7. 2 After the Customer's first use of any of the Services, he/she shall be deemed to have accepted and where he/she open an account.
be bound by terms conditions of the relevant Services. 12. 3 If the Bank need, to send the Customer a notice. It will use the address Customer has provided
7. 3 Customer warrants that all information provided by Customer to the Bank in relation to the most recently to the Bank.
service are true, accurate and complete and should take liability for any consequences therefor.
7. 4 Customer undertakes that the Bank has the right to use his /he r personal information and account 13. Service Quality: Recording customers call and Calls and Instructions
information, and the Bank will make efforts to ensure the information confidential in the Bank unless. To protect both the Bank's customers and its, staff, and to help resolve any dispute between Customer
7. 4. 1 There are any requirements to disclose the information in any relevant laws or regulations or from and the Bank. Customer authorizes and acknowledges that:
the government or any supervisory organizations. 13. 1 The bank will record all telephone conversations between the Bank and Customer for the services;
7. 4. 2 It is necessary to disclose the information so as to prevent fraud. and
7. 4. 3 In order to provide the service some of the Information must be disclose according to the decision 13. 2 The Bank will keep a record of all instructions given by the Customer via the Services; and
of the Bank. 13. 3 The bank may listen to telephone calls made in respect of the services in order to assess and
7. 4. 4 To provide related information to authorized organizations according to the laws. improve the quality of the services.
7. 4. 5 Only terms and conditions related to account officially provided by the Bank In writing are the
basis the customer could use as to execute his/her rights. 14. The Bank’ s Advertisement:
7. 4. 6 Customer acknowledges that there may be a time lag in transmission of instruction, information Form time the bank may advertise its own product and services and those of the subsidiary and holding
or communication via SMS/Mobile/Web/internet. companies of the bank through the services. If, in connection with other agreements with the bank,
7. 4. 7 Customer must compensate the Bank for any loss the bank suffers as a result of his/her breaking customer have asked the bank not to send him /her any marketing material (or if he/she does so in the
any of the terms conditions for MDB Online Banking Service and these Common Terms and Conditions. future) the customer agrees that this restriction will not apply to these advertisements.

8. The Bank’ s liabilities: 15. Security Precaution

8. 1 In any event, the Bank will not be liable for any loss or damage to Customer or any feature or 15. 1 The Customer should change his/her MDB Online Banking Password and regularly and shall do so
functionality or any of the Services is not available to him/her including any direct, indirect whenever this service require him/her to do so,
consequential or special loss. 15. 2 Whenever customer chooses a MDB Online Banking Password, he/she must take care not to
8. 2 Examples of circumstances in which the Bank will NOT beliable to Customer for loss or damages choose a number that si easily to be guessed by anyone trying to access the Services pretending to be
resulting to customer through use of the services include (but are not limited to): him/her for example, Customer should avoid he/her own or a relative's birthday or any part of his/her
8. 2. 1 Acting on an instruction which has been validly authenticated as coming from the Customer but telephone number.
which in fact was given by some body else through Customer's Identified Mobile Phone Number,. MDB 15. 3 Customer must take all reasonable steps to ensure hat t he/she safeguards his/her MDB Online
Online Banking password or Banking Password at all times, whenever possible. He/she must not disclose any details of his/her MDB
8. 2. 2 Any incompatibility between any of the Services of the Bank and Customer', equipment and Online Banking Password to anyone else, to a member of the Banks staff, or to someone giving
systems. e.g. mobile phone, mobile subscriber system, computer and/o r software; or assistance on a technical helpdesk in connection with the Services;
8. 2. 3 Any machine, system or communication failure, industrial dispute or other circumstances 15. 4 Customer must not record his/her MDB Online Banking Password in a way that could make it
beyond the Bank's control that leads either to any of the Services being totally or partially recognizable by someone else as password.
Unavailable or to instruction given viathe Services not being acted upon promptly or at all; or 15. 5 If the customer discloses or suspects that his/ her MDB Online Banking Password or any part of it is
8. 2. 4 Customer relying on any financial information provided as part means, or by means, of the known to someone else, he/she immediately change the MDB Online Banking Password personally
Services: or through the services. If this is not possible, he /She must notify the bank immediately by calling +880
8. 2. 5 Any misuse of Customers aforesaid equipment and/or systems by the Customer or anyone else; 9666410999 (or any other number the-bank may advise him/her of from time to time for this purpose ).
or The Bank-may suspend use of the Services until Customer goes to any branch to unlock it.
8. 2. 6 Any access to information about Customer's accounts which is obtained by a third party as a result 15. 6 Customer must not allow anyone else to operate the Services on his/her behalf.
of Customers using the Services. 15. 7 Customer must not leave his/her system unattended while he/she is On -Line to the Services. This
8. 3 In the event that Customers suffers any loss or damage as a result of using of the Services, the
Bank applies whether the Customers system is a device the Customer has Sources independently of the Bank
shall only be liable for direct loss or damage which, in the ordinary course of events, might reasonably or a device provided by the Bank to access the Services in ne o of the branches of the Bank. However,
be expected to result from the circumstances in question and only if such loss or damage is caused by the public nature of our branches makes it particularly important that if the Customer access the
the Banks gross negligence or willful defa ult. Further, in no event Whatsoever the total liability of the Services from a device in one of the branches of the Bank the Customer does not leave that device
bank in connection with any of the services shall exceed the fees/charges actually received by the Bank unattended while on-line and the Customer ensures that he/she has gone off -line before leaving the
from the customer in the preceding six months period. branch.
15. 8 Customer must not access the Services from any device connected to a local area network (or
9. Reporting unauthorized Transaction and Error Resolution LAN), such as an office environment. Without first making sure that on one else is able to observe or
9. 1 If Customer believes unauthorized transactions are being made from Customer's Account, Customer copy access of the Customer or obtain access to the services pretending to be the Customer.
should change the MDB Online Banking Password immediately and notify the Bank. 15. 9 Customer understand that the Bank has implemented security procedure for the purpose of
9. 2 If Customer finds any periodic statement wron g or wants to have more information about verifying the authenticity of thepayment instructions transmitted to the Bank by the Customer, and
transaction or if Customer regards the Bank executes his/her instruction, incorrectly he/she should not for the purpose of detecting errors in such instructions. Customer agrees that this procedure
contact the Bank in writing or over telephone within ten (10) usiness
b days, after the Bank has sent constitutes a commercially responsible method of providing security against authorized
un
the Customer the first statement on which het problem or error appeared,with following information: instruction. Customer agrees to be bound by any Instruction issued by the internet Banking Password
Customer Name, Account Number, Transaction Details, Transaction Reference Number etc., and received and verified by the Bank in accordance with such security procedure, and Customer shall
otherwise , the Customer will be deemed to accept the unauthori zed Transaction, wrong statements indemnify and hold the Bank harmless from an d against any loss suffered or liability Incurred by, or
and Bank's incorrect execution of the instructions and takes all the liabilities. arising from, the execution of Instruction in good faith and in compline with such security procedure.
9. 3 For this purpose. Customer is remained that he/she should check all bank statements for any 15. 10 Customer must comply with any others requirements designed to protect the security ofis/her h
unauthorized Transaction. use of the Services which are notified by the Bank to him/her in any other way.
 midland online & alert banking application form
15. 11 The internet by itself is vulnerable to a number of frauds, misuses, hacking, phishing and other 24. 2 Any notification from the Bank to Customer is regarded as received by the Customer through the
actions which could affect MDB Online Banking Service of the Bank. Whilst the bank shall aim to provide Banks website of other publication.
security to prevent the same, there cannot be any guar antee from 25. TERMS AND CONDTIONS FOR 2 FACTOR AIITHENTICATION (2 FA)
such Internet frauds, hacking and other actions, which could affect MDB Online Banking of the Bank. 25. 1 These terms and conditions for the 2 FACTOR AUTHENTICA TION (2 FA) (the "2FA Terms") set out
The customer shall separately evaluate all risks arising out of the same. the rights and obligations of the Customer and Midland Bank limited (the Bank") in connection
16. Service Software and Hardware with your use of the Bank website access to the account or account mentioned above opened or
16. 1 Each time the Customeraccesses the services, it may automatically provide the mobile maintained with the Bank and operable by one or joint signature (collectively and individually
phone, computer and/or other hardware and equipment and/or for the -software and/or system used "'Account'") of the Customer or Customers named above (collectively and Individually the
in accessing the Services (collectively the "Customer System") with the software (the "service "Customer”), allowing the Customer to avail MDB Online Banking Service through theBank website.
Software") used by the Bank to enable the Customer to access and operate the Services. Each Customer is jointly and severally liable for all transaction, initiated through MDB Online Banking
Alternatively, the Service Software may be supplied to the Customer in some other wa y. It Is the Service, even if the Customer did not participate in a transaction.
responsibility of the Customer to ensure that the Service Software supplied to him/her is 26. Services
compatible with any computer or other device from which the Customer accesses the Services and any One Time Password (OTP) is a secured way of processingtransaction through any electronic channel for
software on that computer or other device. If it is not the Customer must compensate the Bank for any MDB Online Banking. The application of MDB generate a random number and sent it to the customer
loss the bank suffers as a result. The bank shall not be liable to the Customer for any loss the Customer mobile automatically which is confidential. The OTP is used as 2FA of MDB online Banking. in MDB
suffers as a result of any incompatibility between the Service Software and any computer or other online Banking platform, 2 FA is introduced for enabling fully secured financial transaction to the
device from which the Customer accesses the Services. customer, 2 FA is applicable for initiating any sort of fund transfer from any MDB account to any other
16. 2 The Customer is solely responsible for the maintenance, installations and operation of the account maintained with MDB in Bangladesh 2 FA is not app licable for mobile Top-up services, Cheque
Customer System used in accessing the Services. The Bank shall not be responsible for any errors requisition through MDB Online Banking. MDB Online Banking 2 FA is governed under the terms and
deletion or failure that occurs as a result of any malfunction of Customer System while accessing or condition set hereunder:
using the Services through the World Wide Web (www). Customer agrees that the Bank shall not be 26. 1 Customer will ensure due diligence in terms of safe keeping of his/her the register obile
m as used
liable for any indirect, incidental or consequential costs expenses or damages (including loss of savings for 2FA will not been shared with any person to avoid any fraudulent attempts.
or profit loss of data. business interruption or attorney's fees) for such errors. Deletion or failure that 26. 2 Since OTP is the secondary authentication code and customers MDB Online Banking ID & password
occur as a result to any malfunction of Customer System. is the primary authentication code, the Customer must ensureconfidentiality of the MDB Online
16. 3 Customer must take all feasible measures to ensure that the Customer System is free of any Banking ID& password at all times.
computer virus or similar deviceor software including, without limitation, devices commonly known as 26. 3 The Customer shall be responsible for all transfers, withdrawals, transactions and instructions
software bombs, Trojan horses and worms (together "Viruses") and is adequately maintained in every initiated or originating-by use of the Customer ID and password.
way. The Services can be accessed through the Internet or other communica tion channels as 26. 4 In case of loss, damage or any sort of alteration of the registered mobile device Customer will
the case may be, public systems over which the Bank has no control, The Customer must therefore inform the Bank immediately of the occurrence. Bank will not responsible for any misuse of the
ensure that any computer or other device he/she use to access the services is adequately protected registered mobile no. or generated OTP If shared with other person by Customer or due to the loss of
against acquiring Viruses. the registered mobile no. and late or no intimation to the Bank.
16. 4 The Customer must not access the Services using any computer or other device which the 26. 5 The Customer is responsible for all transactions initiated through Internet Banking Service,
Customer does not own unless the Customer has first obtained the owner's permission to do so. If the including overdrafts, even If the Customer did not participate in a ansaction
tr which resulted in an
Customer breaks this rule, the Customer must compensate the Bank for anyoss l the Bank suffer as a overdraft. Every transaction over the Internet Banking Service. Including but not limited to accessing
result. account information , making transfer , giving transfer related instruction, initiated after entering the
16. 5 The Bank cannot be responsible for any third party services through which the Customer access correct MDB Online Banking Password is deemed as initiated by the Customer.
the Services that are not controlled by the Bank, or for any loss the Customer may suffer as a result of 26. 6 The Customer acknowledges that the Internet Banking Passwords are the only key for
the Customer usingsuch a service. The Customer must comply with all the terms and conditions of such verification of authenticity of communications made in the name of the Customer through the Bank's
a service and pay all the charges connected with it. website access to the Account and not for the purpose of detecting errors in communication
any such communication shall be deemed to those the Customer.
17. Ownership Rights in Connection with the Service Software and other Information 26. 7 In case of any transaction made after working hours or on Public/banking holidays, the transaction
17. 1 By supplying Customer with the Service Software to access the Services the Bank is granting the value date will be that of the next working day.
Customer a non-executive, non-transferable" temporary license to use the Service Software for the 26. 8 All transaction through MDB online Banking platform must comply with Anti Money laundering
purpose of accessing the services, and for no other pur pose. The Customer must not: (AML) Act 2012 and Bangladesh Electronic Funds Transfer Network (BEFTN) operating rul es2010.
17. 1. 1 Use them except in connection with accessing the services. 26. 9 If for any reason beyond its control including but not limited to system error, network problem,
17. 1. 2 Take copies, sell assign commercially rent, sub license and otherwise transfer to any third party; strikes, labor disputes, accidents, Governments requisition. Restrictions or regulationson travel,
17. 1. 3 Try to decompile, reverse engineer, input or compile any of the Service Software. hospital operation. Political disturbances, ac ts of war, acts of God. Which may hamper to provide
17. 1. 4 If Customer uses the Services in other regions outside Bangladesh, Customer is responsible to regular and normal service and unable to perform its obligations under this agreement that case MDB
comply with the local laws including but not limited to obtain necessary licenses/certificates to shall not be responsible.
import/export the Service Software. 26. 10 MDB shall have the absolute discretion to amend or supplement any of the Terms at any time -
and without prior notice to the Customer. Such change to the terms shall be communicated to the
18. Termination Customer post facto basis. By using any new services as may be Intro duced by MDB, the Customer shall
18. 1 The Bank may, at any time, without giving prior notice or reason suspend or terminate all any of be deemed to have accepted the changed Terms and conditions.
the Service or their use by Customer. The Sank is not liable to Customerof any loss resulting from the 26. 11 It Is acknowledged by the Customer that the provision of the MDB Online Banking Service, 2
action & control of the Bank. FACTOR AUTHENTICATION (2 FA) Services and website access tohe t accounts is dependent upon the
18. 2 Customer can terminate the Services by visiting any branch of the Bank and on submission of a continued availability of communication, processing, function and other facilities of the applicable
written termination letter/instruction. systems, and the Bank cannot warrant such availability at all times. The Bank shall be entitled to
18. 3 The instructions issued by Customer before the term ination shall be effective immediately and suspend to disconnected or discontinue the provision of the MDB Online Banking Service with (2 FA) or
Customer should take the liabilities thereof. website access to the account by prior notification in the website for the purpose of carrying out the
18. 4 Upon termination the Bank does not refund charged service fee end other related fee and charges. maintenance, upgrades or other work. In the event the Bank su spends. disconnects or terminates the
MDB Online Banking Services with (2 FA) Services or website access to the account upon the
19. The Validity of the Terms occurrence of any event over which the Bank has no control, the Bank shall not be made liable for any
19. 1 If one part of the terms andconditions of the services and /or these common terms and conditions loss or damage caused to the Customer as a result of such suspension, disconnection or termination.
proves to be legally unsound or unenforceable in any way, this will not affected the validity of the 26. 12 The Bank may, at any time, without giving prior notice or reason, suspend or terminate or any of
remaining terms & condition. the MDB Online Banking Services with 2 FA Services or their use by Cus tomer. The Bank is not liable to
19. 2 If the Bank waives any of the terms and conditionsof the Services and/or these Common Terms Customer of any loss resulting from the action of the Bank, The Customer can terminate the MDB
and Conditions once, this may be on a temporary basis or as a special case only. Such waiver shall not Online Banking Services, 2 FACTOR ALUTHENTICATION (2FA) service by visiting any branch of the Bank
be deemed to be a continuing waiver of the terms and conditions of the Services and/or these Common and on submission of a written termination letter/instruction. The instructions issued by Customer
Terms and Conditions. before the termination shall be effective immediately and Customer should take the liabilities thereof.
Upon termination the Bank does not refund charged Service fee and other related fee.
20. Amendments 26. 13 It is the responsibility of the Customer to type the correct payee name, address, amount and
The Bank is entitled to revise the terms and conditions for: (a) MDB Online Banking Services and these account number. The Bank shall not be responsible if the Customer makes any mistake by selecting the
Common Terms and Conditions and/or Introduce additional terms and conditions at any time and from incorrect payee, provides an incorrect address orAccount number, or any other error omission.
time to time at its sole absolute discretion. Any revision and/or addition to these terms and conditions 26. 14 The Account Information and transactions will be recorded and retained for one year so as to be
shall take effect subject to the Bank giving reasonable notice to the Customer which may be given by usable for Subsequent reference.
publishing or posting it on its website or by display, advertisementr oother means as the Bank 26. 15 Either party may terminate this Agreement by giving 15 (fifteen) da ys prior notice to the other
considers proper, and shall be binding on the Customer If the Customer continues to maintain or use party. Any transaction initiated prior to the termination will continue to be made until the Bank has had
the Services on or after the effective date of variation. a reasonable opportunity to act upon the notice of termination, if the Bank terminates access to MDB
Online Banking Service and website access the Bank reserves the right to immediately stop making
21. Assignment
transfers or payments including those previously authorized.
The Bank may assign its rights and delega te its duties under the terms and conditions for MDB Online
26. 16 This Agreement is subject to the provisions of all applicable operating circulars of Bangladesh
Banking Services and these Common Terms and Conditions to any present and future, directly or
Bank, the Bank and any other applicable provisions or Laws of the land including Anti Money Laundering
indirectly affiliated company or to any third party for performance.
Act, 2012. This Agreement may be amended at any time by MDB and the revised information will be
22. Governing Law and Jurisdiction made available at any MDB office and will be published on MDB webs ite within a reasonable time.
22. 1 The establishment, effectuation, Implementation and explanation of terms and conditions for:
MDB Online Banking service and these Common Terms and Conditions shall be governed by and
constructed with the laws of the People's Republic of Bangladesh.
22. 2 Each of the Services shall be provided by the Bank subject to the provisions of all applicable Applicant Signature: …………………
……………………………………………………………………………..
operating circulars of Bangladesh Bank, the Bank and any other applicable provisions or laws of the land Disclaimer: The Bank may, at its sole direction, utilize the services of external service provider(s)
including Anti Money laundering Act. or agent(s) and on such items as required or necessary, in relation to its products/ services.
23. Force Majeure/Technical Glitches
Notwithstanding anything to the contrary contained herein, nothing herein shall apply if the Bank is Customer Signature Verified by: (For Bank Use Only)
prevented from discharging any or all of its obligation herein or otherwise due to any cause arising out
of or related to Force Majeure event or Technical Glitches or for any reasons beyond the reasonable Signature withdate:
control of the Bank.
24. Other Clauses
Name Seal:
24. 1 The terms and conditions for the Services along with the Common Terms and Conditions shall
prevail for the purpose of related Services.